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ContactBabel: The US Contact Center Decision-Makers' Guide: The Omnichannel Routing Chapter

Published By: Genesys     Published Date: Feb 21, 2018
Routing is a fundamental component of your customer experience strategy. True omnichannel routing breaks down channel silos and gathers intelligence upfront through context and data to deliver the personalized, seamless engagement your customers now expect. Learn how you can move beyond single interactions with true omnichannel routing: • Dynamically match customers from any touchpoint, over any channel, to the agent with the optimal insights, skill set and proficiency • Enable seamless transitions between digital self-service and live employee contact • Replace single, random interactions with thoughtfully designed and optimized customer journeys
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contactbabel, contact center, omnichannel, routing, customer experience
    
Genesys

TCO Report: The Economic Advantages of File Services Utilizing an Object Storage Platform

Published By: Cloudian     Published Date: Feb 15, 2018
A new class of storage promises to revolutionize file data management with scalability, simplicity and cost benefits that together represent a step function improvement from traditional NAS. Cloudian HyperFile offers a new approach that addresses both the scalability and cost concerns. It is the first to combine traditional NAS features with a limitlessly scalable, fully modular storage environment that reduces CAPEX costs by 2 /3 while simplifying management and eliminating storage silos. At CAPEX costs down to ½ cent per GB/month, and with scalability and storage density that minimize management and data center space costs, Cloudian HyperFile offers economics that radically transform the landscape for enterprise file storage.
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Cloudian

How to Lead Your Boss to AI Marketing

Published By: Emarsys     Published Date: Feb 14, 2018
There is no downside to adopting AI, unless you have to hire third parties who aren’t fully integrated with the rest of your platform. Then you’ve got a “bought, not built” solution that can’t give you all the functionality that AI has to offer. But that’s not the worst conclusion you could come to. That category would be reserved for doing nothing at all and resisting AI despite all the evidence we’ve seen from the companies who have piloted, implemented and expanded their AI solutions.
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marketing, integration, optimization, platform, solutions
    
Emarsys

Microservices: The Evolution of Building Modern Applications

Published By: AstuteIT_ABM_EMEA     Published Date: Feb 02, 2018
As enterprises work to replicate the development agility of internet companies and innovate in highly competitive markets, application development has grown increasingly complex. The large, monolithic codebases that traditionally power enterprise applications make it difficult to quickly launch new services. Siloed and potentially distributed development and operations teams present organizational alignment problems. On top of this, users are more demanding than ever – enterprises need to scale effectively and monitor deployments to ensure customers are provided with high performance and a consistent experience. Of course, all this needs to be done while providing always-on service availability.
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microservices, mongodb, optimization, applications, astute
    
AstuteIT_ABM_EMEA

Commerce: Its Always Personal

Published By: Sitecore EMEA     Published Date: Jan 23, 2018
It’s no longer enough just to convert—to stay competitive, you need to turn prospects into lifelong fans of your brand. But with commerce channels and buying behavior changing so fast, we all know that’s easier said than done. What were once communications channels are now becoming commerce channels, with consumers making purchases on their TVs, on Twitter, and by text message. In the past, commerce and content data and experiences sat in their own silos. Those days are gone.
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commerce, channels, content, customer, optimization, sitecore
    
Sitecore EMEA

Disaster Recovery as a Service (DRaaS): the business case

Published By: Cloud Direct     Published Date: Jan 17, 2018
Azure Site Recovery replicates your on-premises physical servers and virtual machines to Azure. If an outage occurs in your primary location, you failover to the DRaaS platform within minutes and your applications and workloads will be available. When normal operations resume, you can failback to your primary location. For added reassurance, Cloud Direct is a Microsoft Gold Partner. This means in addition to our own 24/7 support, we also benefit from direct access to Microsoft support for a range of hosting scenarios – including SQL Server, Exchange and SharePoint.
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business, cloud solutions, data centre, smb, systems, technical
    
Cloud Direct

Quantifying the Business Value of Dell XC Powered by Nutanix Software

Published By: Dell and Nutanix     Published Date: Jan 16, 2018
Organizations increasingly require IT infrastructures that support the speed at which their businesses must operate through simplicity, efficiencies, agility, and strong performance. Hyperconverged infrastructure solutions, which enable organizations to minimize or nearly eliminate inefficiencies and complexity associated with maintaining storage and compute silos, have emerged as a strong potential solution for such organizations. IDC’s research demonstrates that organizations running workloads on Nutanix solutions such as Dell XC are benefiting are benefiting from cost and staff efficiencies, the ability to scale their infrastructure incrementally, very high resiliency, and strong application performance. This is helping interviewed Nutanix solutions customers better meet business challenges and has led many of them to establish plans for expanding their hyperconverged workload environment with Nutanix solutions.
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technologies, infrastructure, data, social, mobile, cloud, nutanix
    
Dell and Nutanix

Marketeur, Fini La Galere, Voila Ton Glossaire

Published By: LiveRamp     Published Date: Jan 02, 2018
Mais restez connectés : on compte bien le mettre à jour dès que quelque chose de nouveau et sympa émergera dans le monde du marketing piloté par les données. En attendant, pourquoi ne pas vous initier en cinq minutes au data onboardin g et connecter vos données online et offline?
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adressabilitie, serveur publicitaire, place de marche, analyse, api, supression des annonces
    
LiveRamp

The State of Marketing Attribution 2017

Published By: AdRoll     Published Date: Dec 20, 2017
There is a great misconception that the purpose of attribution modelling is to arrive at a singular, concrete truth; however, the reality is much more nuanced. Attribution modeling is actually an ongoing process of improving how we measure marketing’s impact in order to improve our decision making over time. There are a number of attribution principles that still confuse marketers: Why is attribution a process and not an end state? Why is making small steps forward really better than doing nothing? Why does the perfect attribution model not exist? What makes attribution an ROI investment and not a cost center? With the many attribution myths, challenges, and philosophies in mind, AdRoll and Econsultancy have partnered for a second year in a row to produce The State of Marketing Attribution 2017. This time around we’ve broaden our focus beyond Europe to include content that also covers North America and Asia-Pacific.
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marketing attribution, attribution modeling, roi, attribution
    
AdRoll

OptiPlex: Powerful Business Desktops and All-in-Ones

Published By: Dell     Published Date: Dec 12, 2017
Looking for the best-fit desktop devices can be a challenge. When considering the right solutions for the job, IT leaders look to balance the end user needs, security features, form factor, manageability, performance, and innovation. Download this quick 2 page series guide for more information on Dell™ OptiPlex™ family of commercial class desktops and how they are tailored to your workforce needs.
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Dell

Protecting against the insider threat: Preventing the accidental send

Published By: Egress ABM Pilot     Published Date: Dec 07, 2017
This white paper is about the sinking feeling you get when you realise you’ve sent an email to the wrong person, attached the wrong file, or uploaded the wrong document to a file sharing site.
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Egress ABM Pilot

The Critical Role of DNS Active Failover in Digital Business Continuity

Published By: Oracle Dyn     Published Date: Dec 06, 2017
Before Bad Things Happen – Be Prepared Providing a great user experience is always the goal, and the best way to achieve that is by having a well-thought-out digital business continuity strategy. You can’t always know what type of disruption you’ll face next, but you can be sure that there will be one. It may come in the form of a broken connection but, even more likely, the availability of the application or host. DNS active failover ensures real-time failover to healthy endpoints, allowing you to extend your business continuity solution to the user edge.
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dns, digital, business, geographically, server, online, retailers
    
Oracle Dyn

The State of Marketing Attribution 2017

Published By: AdRoll     Published Date: Dec 01, 2017
There is a great misconception that the purpose of attribution modelling is to arrive at a singular, concrete truth; however, the reality is much more nuanced. Attribution modeling is actually an ongoing process of improving how we measure marketing’s impact in order to improve our decision making over time. There are a number of attribution principles that still confuse marketers: • Why is attribution a process and not an end state? • Why is making small steps forward really better than doing nothing? • Why does the perfect attribution model not exist? • What makes attribution an ROI investment and not a cost center? With the many attribution myths, challenges, and philosophies in mind, AdRoll and Econsultancy have partnered for a second year in a row to produce The State of Marketing Attribution 2017. This time around we’ve broaden our focus beyond Europe to include content that also covers North America and Asia-Pacific. This report goes in-depth on the current adoption levels of marketing attribution, the confidence in its usage, and the effectiveness of companies’ attribution methods worldwide. You will gain a better grasp on the required skills to succeed at attribution.
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marketing, attribution, association, adroll, online, survey, report
    
AdRoll

The Critical Role of DNS Active Failover in Digital Business Continuity

Published By: Oracle     Published Date: Nov 30, 2017
Before Bad Things Happen – Be Prepared Providing a great user experience is always the goal, and the best way to achieve that is by having a well-thought-out digital business continuity strategy. You can’t always know what type of disruption you’ll face next, but you can be sure that there will be one. It may come in the form of a broken connection but, even more likely, the availability of the application or host. DNS active failover ensures real-time failover to healthy endpoints, allowing you to extend your business continuity solution to the user edge.
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dns, digital, business, geographically, server, online, retailers
    
Oracle

Customer Experience Simplified: Deliver the Experience your Customers Want

Published By: Oracle OMC     Published Date: Nov 30, 2017
Since the theme of this brief is to keep things simple, let’s be as simple and plain as possible: The customer experience (CX) is broken because the marketer experience is broken. However, it’s not entirely marketing’s fault. Legacy technology provides only a distorted view of the customer. That’s what creates the broken experiences. It’s the same technology that—while providing rich behavioral, demographic, and preference data—does not allow for silos of data to be shared across channels.
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Oracle OMC

Guidebook: Oracle Marketing Cloud

Published By: Oracle OMC     Published Date: Nov 30, 2017
The face of retail – both online and instore – is rapidly evolving. In addition to margin pressures, resource constraints, and competitive challenges retailers face on an ongoing basis, many are struggling to keep up with the evolving demands of vocal consumers. As new channels and buying habits emerge and evolve, many retail marketers have struggled to keep up. Although many have adopted new technologies to address new channels and challenges, the rapid pace of technological change has created new challenges including: Data silos E-mail marketing overload Channel coordination and conflict These challenges, coupled with the rising cost of acquiring and managing customer data, are compounded by increasing scrutiny on marketing budgets and an expectation of being able to prove the value of every campaign in terms of increased revenues.
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Oracle OMC

Finance and HR: The Cloud's New Power Partnership

Published By: Oracle     Published Date: Nov 27, 2017
The need for closer collaboration between finance and HR has never been more important. Finance has become the co-pilot to the business, providing the forward-looking guidance management needs to capitalize on the next market opportunity. HR plays an essential role in ensuring that the business has the talent it needs to execute on digital strategies, and create a change-ready culture. Oracle commissioned new research by MIT Technology Review Custom, called Finance and HR: the Cloud’s New Power Partnership, to understand how closer collaboration between Finance and HR could support digital transformation and unlock new benefits.
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it cooperation, cloud, provider, finance, partnership, collaboration, internal team, integration specialist, digital, communication, systems
    
Oracle

How revenue planning drives sales compensation success

Published By: Anaplan     Published Date: Nov 27, 2017
"Your sales compensation plan must align to market practices to attract, motivate, and retain the right talent. But only 20 percent of companies surveyed reported complete alignment between the sales compensation program and company objectives. To achieve the full benefit of an aligned sales compensation plan and a productive sale force, it is best to streamline the many siloed sales planning processes, including: • Revenue • Cost of sales • Account potential • Sales capacity • Territory and quota • Sales forecasting Download this white paper to see how successful compensation programs can collate numerous data inputs and align processes to meet business goals."
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Anaplan

The Why, the What and the How of the Software-Defined Data Center

Published By: McAfee EMEA     Published Date: Nov 15, 2017
The Software-Defined Data Center (SDDC) is an overarching philosophy for implementing better data centers. The most basic way to think about an SDDC is as a combination of virtualized computing resources, plus software-defined storage and networking. In addition, SDDC often includes overarching security aspects: in other words, SDDC abstracts and automates all the compute, storage and networking aspects that are traditionally physical, and it can put that automation and abstraction to use in enhancing security.
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data center, software, defined, sddc, implementation, automation, security
    
McAfee EMEA

Building Real-Time Data Pipelines

Published By: MemSQL     Published Date: Nov 15, 2017
FREE O'REILLY EBOOK: BUILDING REAL-TIME DATA PIPELINES Unifying Applications and Analytics with In-Memory Architectures You'll Learn: - How to use Apache Kafka and Spark to build real-time data pipelines - How to use in-memory database management systems for real-time analytics - Top architectures for transitioning from data silos to real-time processing - Steps for getting to real-time operational systems - Considerations for choosing the best deployment option
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hardware trends, data pipelines, database management, architectures, technology
    
MemSQL

Building a Killer Business Case for Record to Report Transformation

Published By: Trintech EMEA ABM Pilot     Published Date: Nov 03, 2017
While being the backbone of many organization’s Offices of Finance and Accounting, it is now commonly acknowledged that this overreliance on Excel spreadsheets coupled with the lack of visibility associated with its use represents a very real risk. With automation available to improve both process efficiency and effectiveness, the challenge many companies face isn’t why they should transform their process but how. The key to overcoming this challenge is creating a strong business case for investment. One that not only sets out the objectives of the project but is also underpinned by a robust financial analysis, in the form of qualitative and quantitative ROI, and a thorough understanding of risk.
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account reconciliation, accounting automation, finance shared services, finance transformation program, finance transformation strategy, financial close, financial close process, reconciliation software, adjusting journal entries, recuing journal entries
    
Trintech EMEA ABM Pilot

Closing Outside the ERP

Published By: Trintech EMEA ABM Pilot     Published Date: Nov 03, 2017
One of the most common things we hear when we speak to companies about improving their financial close process through automation is “But I already have an ERP system.” It’s true that an ERP goes a long way towards helping manage some of the financial close process. However, there is still a great deal of work that is taken outside of the ERP each period end and managed manually.
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account reconciliation, accounting automation, finance shared services, finance transformation program, finance transformation strategy, financial close, financial close process, reconciliation software, adjusting journal entries, recuing journal entries
    
Trintech EMEA ABM Pilot

Record to Report Insights

Published By: Trintech EMEA ABM Pilot     Published Date: Nov 03, 2017
Trintech is a global software provider with over 1,700 customers in over 100 countries. Across the globe, we focus on delivering value to our customers through local representation to build a community where we are known as a trusted partner to deliver best practice and enable process improvement.
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account reconciliation, accounting automation, finance shared services, finance transformation program, finance transformation strategy, financial close, financial close process, reconciliation software, adjusting journal entries, recuing journal entries
    
Trintech EMEA ABM Pilot

Record to Report Insights Part 2.

Published By: Trintech EMEA ABM Pilot     Published Date: Nov 03, 2017
In our previous eBook, “Part 1: Enabling Financial Transformation through Technology,” we examined the “why” of Record to Report transformation and briefly described ‘how” you can achieve this through the implementation of Record to Report technology. Now that you understand the “why” and the “how” it’s time to put it into action to ensure a successful Record to Report transformation delivery. But first we need to lay the framework, as the majority of you have probably never embarked on a financial transformation journey before or have experience with a technology purchase or implementation of this calibre.
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account reconciliation, accounting automation, finance shared services, finance transformation program, finance transformation strategy, financial close, financial close process, reconciliation software, adjusting journal entries, recuing journal entries
    
Trintech EMEA ABM Pilot

Moving from Continuous Accounting to Risk Intelligent RPA

Published By: Trintech EMEA ABM Pilot     Published Date: Nov 03, 2017
Over the past few years, terms such as: ‘Modern Finance,’ ‘Continuous Accounting’ and ‘Robotic Process Automation’ have all created buzz across the finance industry. These have been launched as a response to the challenges facing finance around attracting and retaining high quality employees, the rising risks due to the difficulty in certifying accurate data, today, and the expectation that finance has a role in driving the business forward.
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account reconciliation, accounting automation, finance shared services, finance transformation program, finance transformation strategy, financial close, financial close process, reconciliation software, adjusting journal entries, recuing journal entries
    
Trintech EMEA ABM Pilot
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