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Critical Capabilities for BPM-Platform-Based Case Management Frameworks

Published By: Pega     Published Date: May 25, 2016
Case management frameworks built on business process management platforms help IT solutions architects deploy case-handling applications and offer an alternative to specialized case management applications and custom coding. According to Gartner, the complex architecture required to support case management has relegated it to the status of a niche application, typically addressed by specialist, commercial off-the-shelf application providers and system integrators. Case management as a process style is being applied in many sectors beyond government, legal and insurance, including healthcare, banking, higher education and retail. Industry and cross-industry case management frameworks are now available. "Adaptive case management" hype exceeds the reality of what buyers need. Gartner evaluated 12 vendors including Pegasystems against nine critical capabilities in four use cases. Download this Gartner analysis and gain a better understanding of the case management frameworks solutions offe
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business optimization, business strategy, network management, business applications, best practices, business process management, solutions, case management
    
Pega

ESG white paper: Machine Learning Delivers Better Insights

Published By: Hewlett Packard Enterprise     Published Date: Aug 23, 2018
Learn how predictive analytics and machine learning can help optimize application performance and meet the needs of the business with Nimble Storage Infosight. This ESG report highlights: • Optimal application performance and delivery is difficult to achieve in complex environments. • Many IT infrastructure and operations teams are stretched to the breaking point. • Predictive analytics and machine learning can be applied to great effect.
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Hewlett Packard Enterprise

IDC Vendor Profile: Proven HFA Vendor Nimble Storage Achieving Rapid Success in the AFA Market

Published By: Hewlett Packard Enterprise     Published Date: Aug 23, 2018
This IDC Vendor Profile summarizes the state of the flash-optimized enterprise array market and then takes a closer look at Nimble Storage as one of the market leaders in this space.
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Hewlett Packard Enterprise

iPad Total Cost of Ownership: The Benefits and Cost Savings of a Mid-Year Refresh

Published By: Jamf     Published Date: Mar 29, 2018
If you’re anything like your peers, you are evaluating your education technology on an annual basis to determine if it’s time for a refresh. While most schools conduct their device refreshes during the summer because teachers, staff and students are not present, this timing can prove costly as the market is flooded with devices from schools doing the same thing. To help school districts re-think their technology spending to focus more on total cost of ownership and residual value, as opposed to upfront cost, we’ve partnered with Diamond Assets — a technology buyback company — to explain: • The true value and cost of iPad and Chromebook in education • When schools receive the most trade-in value for their technology • How to prepare for and execute technology refreshes
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Jamf

Online Team Collaboration: Reaching New Levels With an All-In-One Platform

Published By: Cisco Spark     Published Date: Feb 08, 2017
With today’s stratified business communications, small to midsize companies face challenges as they try to modernize their online collaboration workflows. They’re frequently stitching together discrete, ad hoc communications tools to perform a variety of team-based tasks, but the limitations of this approach quickly become apparent as projects grow more complex.
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Cisco Spark

CARBONITE: A CORNERSTONE FOR RANSOMWARE PROTECTION & RECOVERY

Published By: Carbonite     Published Date: Apr 09, 2018
Malware that encrypts a victim’s data until the extortionist’s demands are met is one of the most common forms of cybercrime. And the prevalence of ransomware attacks continues to increase. Cybercriminals are now using more than 50 different forms of ransomware to target and extort money from unsuspecting individuals and businesses. Ransomware attacks are pervasive. More than 4,000 ransomware attacks happen every day, and the volume of attacks is increasing at a rate of 300 percent annually.1 According to an IDT911 study, 84 percent of small and midsize businesses will not meet or report ransomware demands.2 No one is safe from ransomware, as it attacks enterprises and SMBs, government agencies, and individuals indiscriminately. While ransomware demands more than doubled in 2016 to $679 from $294 in 2015, the cost of remediating the damage and lost productivity is many multiples higher.3 Ransomware is the equivalent of catastrophic data loss, except
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Carbonite

Choosing The Right Cloud Communications Solutions for Your Business

Published By: Broadsoft     Published Date: Apr 04, 2017
Enabling greater flexibility and productivity without the need for large capital investment, the benefits of Cloud Communications enable businesses to free themselves from the limitations of traditional, office-based phone systems.
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Broadsoft

10 Hidden Costs of a Premises-Based (PBX) System

Published By: Broadsoft     Published Date: Jun 14, 2017
Many premises-based phone system (PBX) manufacturers claim that the five year costs of their systems are lower than an equivalent cloud alternative. What the premises guys don’t tell you about is all the extra little hidden costs that come as a result of the limitations of the hardware and software in their systems. This guide will provide you with useful questions to ask your PBX manufacturer to ensure that you're getting the full picture on the cost of their system. Questions to Ask During an Evaluation: • Have you sized this system for my peak demand? • Have you factored in the cost of site redundancy? • How many hours of call recording are included? • How is mobility supported? Do calls route in an out of the PBX for call treatment? • What are the annual maintenance costs of the hardware and software in this system? • Which third party systems have you integrated this PBX with?
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Broadsoft

FICO Optimization Solutions Streamline Customer Acquisition

Published By: FICO     Published Date: May 11, 2017
A leading communication services company serving more than 50 million individual, business and government subscribers across the United States.
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customer experience, credit, credit policies, customer interaction service, customer relationship management, customer satisfaction, customer service, risk management
    
FICO

Strategic Originations Decisions Key to Telecom Success

Published By: FICO     Published Date: May 11, 2017
In saturated, contested telecom markets, credit origination has become a strategically important capability in acquiring and retaining the right mix of customers. Being quick and adept at making enormously complex decisions — involving product bundle eligibility and pricing, deposits, credit limits, device financing rates and terms — has far-reaching effects beyond market share and current revenue.
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customer experience, customer experience, customer engagement, consumer credit, credit, customer interaction service, customer satisfaction, customer service
    
FICO

Winning Strategies for Telecom Customer Management

Published By: FICO     Published Date: May 11, 2017
Today it's easy for customers to leave, and they have fewer reasons to stay. In saturated telecom markets, competitors offer similarly high levels of coverage and service. Years of price-based competition have left little room for differentiation and margins are stretched thin.
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customer management, finance, finance management, risk, customer relationship management, customer satisfaction, customer service, infrastructure
    
FICO

Evolve Your Website Security

Published By: Symantec     Published Date: Aug 15, 2017
Stay ahead of the evolving threats. Organized crime is driving the rapid growth and sophisticated evolution of advanced threats that put entire website ecosystems at risk, and no organization is safe. The stealthy nature of these threats gives cybercriminals the time to go deeper into website environments, very often with severe consequences. The longer the time before detection and resolution, the more damage is inflicted. The risk and size of fines, lawsuits, reparation costs, damaged reputation, loss of operations, loss of sales, and loss of customers pile up higher and higher. The complexity of website security management and lack of visibility across website ecosystems is further impacted by the fact that it is nearly impossible to know how and where to allocate resources. Website security must be evolved in line with these growing threats and challenges.
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Symantec

Money Matters: The Digital Enrollment Imperative

Published By: Adobe     Published Date: Nov 09, 2017
To make a great first impression, take a good look at your digital enrollment process. Because it’s more than forms. It’s the start of your customer journey. A streamlined onboarding process saves customers time and hassle. It also increases conversions, improves experiences, and reduces costs. In this report, we discuss best practices for updating your digital enrollment, including: How leaders in finance do it right Increasing engagement with mobile-optimized forms and signatures Ensuring enrollment is compliant and builds trust
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Adobe

Forrester Wave: Digital Intelligence Platforms

Published By: Adobe     Published Date: Nov 09, 2017
In our 26-criteria evaluation of digital intelligence (DI) platform providers, we identified the 10 most significant ones — Adobe, Cxense, Evergage, Google, IBM, Localytics, Mixpanel, Optimizely, SAS, and Webtrekk — and researched, analyzed, and scored them. This report shows how each provider measures up and helps customer insights (CI) professionals make the right choice.
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Adobe

The Forrester Wave™: Digital Intelligence Platforms, Q2 2017

Published By: Adobe     Published Date: Mar 26, 2018
In our 26-criteria evaluation of digital intelligence (DI) platform providers, we identified the 10 most significant ones — Adobe, Cxense, Evergage, Google, IBM, Localytics, Mixpanel, Optimizely, SAS, and Webtrekk — and researched, analyzed, and scored them. This report shows how each provider measures up and helps customer insights (CI) professionals make the right choice
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Adobe

Brilliant Advertising. Unlock the power of programmatic with the right creative.

Published By: Adobe     Published Date: Mar 26, 2018
On the surface, the connection between fractals and programmatic advertising isn’t obvious, but right down to the melding of art and math, programmatic advertising has a lot in common with this unconventional geometry. And those similarities pave the way for some serious implications for the way you approach creative assets.
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Adobe

Critical Capabilities for Digital Marketing Analytics

Published By: Adobe     Published Date: Mar 26, 2018
Marketing leaders rely on analytics teams to deliver better measurement, insights and optimization. Use this research to evaluate your organization's current analytics tools and identify new solutions aligned to your goals.
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Adobe

ADI Holiday Recap Report

Published By: Adobe     Published Date: Apr 23, 2018
See the 2017 retail holiday recap for learnings you can use while planning for Holiday 2018. Why the target audience should care: Get the trends from last year’s holiday season so you can predict your results this year. Find out why Black Friday online sales are expected to surpass Cyber Monday’s, why bigger retailers are stealing online share from smaller retailers, and why search advertising and mobile optimization should be your top priorities this season.
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Adobe

Eddison White Paper: Advantages & Efficiencies of Oracle SPARC S7 Server Over Commodity Alternatives

Published By: Oracle CX     Published Date: Oct 20, 2017
This whitepaper explores the new SPARC S7 server features and then compares this offering to a similar x86 offering. The key characteristics of the SPARC S7 to be highlighted are: ? Designed for scale-out and cloud infrastructures ? SPARC S7 processor with greater core performance than the latest Intel Xeon E5 processor ? Software in Silicon which offers hardware-based features such as data acceleration and security The SPARC S7 is then compared to a similar x86 solution from three different perspectives, namely performance, risk and cost. Performance matters as business markets are driving IT to provide an environment that: ? Continuously provides real-time results. ? Processes more complex workload stacks. ? Optimizes usage of per-core software licenses. Risk matters today and into the foreseeable future, as challenges to secure systems and data are becoming more frequent and invasive from within and from outside. Oracle SPARC systems approach risk management from multiple perspectiv
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Oracle CX

How Situational Awareness Can Help a Successful Digital Supply Chain = Cognizant

Published By: Cognizant     Published Date: Oct 03, 2017
Impact that situation awareness can have on extended supply chain operations w/focus on logistics companies
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data science, predictive analytics, applications services, systems integration, business process management, digital transformation, social mobile analytics cloud (smac), integrated cloud services
    
Cognizant

Using Ontology to Capture Supply Chain Code Halos

Published By: Cognizant     Published Date: Sep 19, 2017
Focus on creating consistent terminology in order to generate insights from the digital data encircling employees, partners, processes and customers.
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data science, predictive analytics, applications services, systems integration, business process management, digital transformation, social mobile analytics cloud (smac), integrated cloud services
    
Cognizant
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