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The Guide to Delivering True Omnichannel Support

Published By: Kustomer     Published Date: Aug 27, 2019
The modern-day customer expects their needs to be met immediately, no matter the channel. Drive meaningful customer relationships, increase revenue streams and improve operational performance, with omnichannel support.
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customer service, customer support, customer experience, customer service software, “conversational commerce, omnichannel support, omnichannel customer service, omnichannel customer support
    
Kustomer

Manufacturing Intelligence: Keep Your Processes Under Control

Published By: TIBCO Software     Published Date: Jul 22, 2019
The current trend in manufacturing is towards tailor-made products in smaller lots with shorter delivery times. This change may lead to frequent production modifications resulting in increased machine downtime, higher production cost, product waste—and the need to rework faulty products. To satisfy the customer demand behind this trend, manufacturers must move quickly to new production models. Quality assurance is the key area that IT must support. At the same time, the traceability of products becomes central to compliance as well as quality. Traceability can be achieved by interconnecting data sources across the factory, analyzing historical and streaming data for insights, and taking immediate action to control the entire end-to-end process. Doing so can lead to noticeable cost reductions, and gains in efficiency, process reliability, and speed of new product delivery. Additionally, analytics helps manufacturers find the best setups for machinery.
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TIBCO Software

Data is Oxygen

Published By: Group M_IBM Q4'19     Published Date: Sep 27, 2019
It is breathing life into our existing energy resources and creating new opportunities. Better use of data has visible, tangible and immediate results. It is helping energy companies become safer, more reliable and more efficient. This is good for both our wallets and our planet. For more information visit: www.ibm.com/energy or watch our webinar here
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Group M_IBM Q4'19

A buyer's Guide to AP Invoice Automation Solutions

Published By: Medius     Published Date: Oct 01, 2019
AP automation is often described as low hanging fruit in the garden of digital transformation. And for a good reason – the barrier to entry is impressively low in terms of both cost and effort needed to get up and running, particularly in comparison to the implementation projects for other business applications. Despite that fact, the value provided from AP automation is comparably high. For such an easy implementation, the benefits reach throughout an organization, beyond the walls of the AP department, and are near-immediate from day one of using the solution. Standard benefits include: - Immediate value from day one with an expected ROI within the first year - Up to 95% truly touchless invoice processing with access to real-time cloud data for benchmarking and reporting - Easy access to financial data, such as cash flow & accrual reporting, with full visibility and control of the AP process This guide will help you kick-start your AP automation project by defining the 6 steps to build a solid business case and gain the internal approvals needed to get started.
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ap automation, invoice processing, invoice automation, accounts payable automation, accounting software, accounting automation, microsoft dynamics automation
    
Medius

Key takeaways from the evolving CIO-CMO relationship

Published By: Adobe     Published Date: Oct 10, 2019
2019 may be the year where a strong CIO-CMO relationship moves from aspiration to imperative. The notion that marketing and IT should aim to strategically align themselves is not ground-breaking. But the reality of the CIO-CMO relationship is more complex, the route toward its success harder to traverse. When large enterprises are faced with digital transformation and customer-facing initiatives; too often, IT and marketing fail to collaborate well enough to create a competitive advantage. Or even enough to keep up with competitors. This whitepaper takes a deep dive into the CIO-CMO relationship. It was created to help marketing and IT decision makers learn how, together, they can make a realistic and immediate impact on the customer journey.
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Adobe

Blueprint for Growth: The Ultimate Guide for Turning Customers into Advocates

Published By: NICE inContact     Published Date: Sep 18, 2019
Ready to step up your revenue in eight easy steps? Get this guide and start transforming your customer experience immediately. It’s helped other businesses reach up to 30% of their revenue goal – and it’ll work for your contact center too. This white paper includes strategies for: • Empowering and rewarding customer advocates • Encouraging and responding to customer feedback • Developing a plan for continuous improvement • Future-proofing processes and tools
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NICE inContact

IT 2010 vs. IT 2020: Will Business Reality Drive-or Derail-a New Performance Management Paradigm?

Published By: ASG Software Solutions     Published Date: Aug 04, 2009
Businesses expect IT management to demonstrate their contributions to end-user benefits and the bottom line while addressing immediate needs and long-term performance management goals. This white paper presents IT2020, a new performance management paradigm for meeting both of these expectations.
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asg, cmdb, bsm, metadata, metacmdb, lob, ecommerce, bpm
    
ASG Software Solutions

Protect Your Cloud Data: Investment Firm Deters Threats with SaaS Endpoint Protection

Published By: AWS     Published Date: Oct 09, 2019
Cyberattacks and undetected threats present constant risks to the safety of critical data and applications. CrowdStrike can help you overcome that risk with unified endpoint protection and real-time monitoring. This solution helps your organization gain visibility across your entire AWS environment and automatically detect and mitigate threats before they impact your business. Register now to learn how CrowdStrike has helped Oak Hill Advisors (OHA), a global investment firm, secure the assets in their AWS environment by immediately assessing issues and automating their incident responses.
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AWS

Immediate Insights From IoT Propel Outcome-Driven Business Transformation

Published By: SAP     Published Date: Mar 09, 2017
In April 2016, SAP commissioned Forrester Consulting to evaluate how enterprises are taking advantage of IoT, how IoT fits into broader digital transformation initiatives, and the role of immediate insights in realizing the benefits that IoT can deliver.
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SAP

Nimble Labs Report: Can machine learning prevent application downtime?

Published By: Hewlett Packard Enterprise     Published Date: Mar 26, 2018
Business users expect immediate access to data, all the time and without interruption. But reality does not always meet expectations. IT leaders must constantly perform intricate forensic work to unravel the maze of issues that impact data delivery to applications. This performance gap between the data and the application creates a bottleneck that impacts productivity and ultimately damages a business’ ability to operate effectively. We term this the “app-data gap.”
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Hewlett Packard Enterprise

Conducting the cross-channel Symphony

Published By: Adobe     Published Date: Mar 26, 2018
For everyone who grew up with Disney movies, the song “When You Wish Upon A Star” triggers an immediate emotional response. The strings, brass, woodwinds, and percussion come together and stir memories and longings. Today, the multibillion-dollar Disney brand harnesses a new kind of orchestration to win customers’ hearts—and it’s something that all of us as marketers can learn from.
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Adobe

Why Outstanding Omni-Channel Service is the Key to Success and how to get it

Published By: Salesforce     Published Date: Oct 10, 2019
While great products are great, having a great product is no longer enough. Products alone simply don’t win anymore. Say you’ve just launched a brilliant product or service. A myriad of near-identical alternatives from competitors will likely flood the market almost immediately. Differentiating yours from theirs has become a lot more difficult. Not to mention that technology has made it easier than ever for customers to shop around. From gathering information, to interacting with brands and purchasing products, it’s never been simpler to find the cheapest, fastest, smartest alternative, anywhere in the world.
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Salesforce

Can you deploy a new application in days rather than months?

Published By: CA Technologies     Published Date: Dec 27, 2011
In this executive Q&A, Cloud Luminary and PGi CTO David Guthrie discusses how the cloud computing platform helped his company scale up immediately by getting his applications running efficiently in a matter of days, rather than months.
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ca technologies, cloud computing, applications, computing platform, technology, application integration, analytical applications, data quality
    
CA Technologies

Arm Holdings Case Study: Minimizing Environmental Impact with a High Efficiency Data Center

Published By: Digital Realty     Published Date: Feb 25, 2015
ARM had an immediate need for a flexible provider that was willing to collaborate on a “build-to-suit” energy efficient data center, but also want a long-term partner to consider for future projects in other parts of the world. Find out why they chose Digital Realty.
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data center, digital realty, energy efficient, build-to-suit, business intelligence, research
    
Digital Realty

Hyper-Converged, Simplicity Verified

Published By: Dell EMC     Published Date: Nov 04, 2016
Abstract: Dell EMC VxRail, powered by Intel® Xeon® processors, is the only fully integrated VMware hyper-converged infrastructure appliance, delivering a turnkey solution that simplifies and extends VMware environments. Streamline IT infrastructure, gain new levels of speed and performance to enhance the end-user experience, and spend more time on innovation. Plus, Dell EMC VxRail is more than 30% lower total cost of ownership compared to a build-your-own solution. This report looks at: • Super-fast deployment and scalability • Take on enterprise workloads and deliver a smooth yet powerful user experience • Keep peace of mind with accessibility and immediate issue alerts This report shows how you can streamline IT infrastructure, achieve new levels of speed and performance to improve end-user experiences, and allow extra time for innovation. Learn more, read this brief but interesting infographic.
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it infrastructure, hyper-convergence, next-gen, storage, virtual machines, scale-out, storage management, enterprise software
    
Dell EMC

Land Rover Bar Sailing Team Stays Competitive with VxRail Hyperconverged Appliance

Published By: Dell EMC     Published Date: Nov 04, 2016
With the 'EMC Mission Control' center in Portsmouth, UK and a second at the America’s Cup venue in Bermuda, plus a mobile center travelling worldwide to the preliminary events, Land Rover BAR will have all its data continuously replicated. The team in Portsmouth can analyze race and testing data immediately, as well as identify and make improvements right up to and through the finals in June 2017. This allows the design team and the crew to adapt much faster. With the introduction of the VCE VxRail Appliance powered by Intel® Xeon® processors, Land Rover BAR will be able to flexibly and rapidly scale, irrespective of location, ensuring a seamless experience for the team. To learn more about the impact of the Dell EMC VCE VxRail Appliance, read this brief infographic.
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servers, flash storage, modular platforms, software-defined, networking, infrastructure, storage management, infrastructure management
    
Dell EMC

Manufacturing Intelligence: Keep Your Processes Under Control

Published By: TIBCO Software GmbH     Published Date: Jan 15, 2019
The current trend in manufacturing is towards tailor-made products in smaller lots with shorter delivery times. This change may lead to frequent production modifications resulting in increased machine downtime, higher production cost, product waste—and no need to rework faulty products. To satisfy the customer demand behind this trend, manufacturers must move quickly to new production models. Quality assurance is the key area that IT must support. At the same time, the traceability of products becomes central to compliance as well as quality. Traceability can be achieved by interconnecting data sources across the factory, analyzing historical and streaming data for insights, and taking immediate action to control the entire end-to-end process. Doing so can lead to noticeable cost reductions, and gains in efficiency, process reliability, and speed of new product delivery. Additionally, analytics helps manufacturers find the best setups for machinery.
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TIBCO Software GmbH

Mobility Insight: 6 Myths You Can't Afford to Ignore

Published By: HPE     Published Date: Mar 23, 2015
Get the facts about successfully integrating BYOD into your enterprise. Of all the obstacles standing in the way of building a better IT infrastructure, misinformation may be the most daunting. To help you separate the facts from the hype, the experts from HP Technology Consulting have created this informative eBook. It’s designed to provide the immediate insight you need to make the right decisions about some of the most important IT issues your enterprise will ever face.
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HPE

Dell EMC: Immediate Synergy for Hyperconverged Customers

Published By: Dell EMC     Published Date: Feb 23, 2017
In ESG research conducted shortly after the announced acquisition of EMC by Dell, 65% of the respondents indicated that they expected to benefit from more complete and innovative solutions from the combined company. That’s not surprising, given the complementary strength of their respective portfolios. Perhaps the most potential synergy is in the Converged Platforms and Solutions division, where servers, networking, storage and software come together.
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Dell EMC

SAP HANA: Helping Businesses Run Better--in Real-Time

Published By: SAP     Published Date: May 22, 2012
With SAP In-Memory Computing, massive amounts of data can be queried and analyzed 3600 times faster than before -- turning questions into action and giving you insight you can act on immediately. Your competitors will still be pondering the numbers while you are making your next move. Discover this eBook to learn more.
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sap, ebook, business, computing, technology, real-time, business technology, it management
    
SAP

The Compelling Advantages of a Cloud Data Lake

Published By: Amazon Web Services     Published Date: Jul 25, 2018
Defining the Data Lake “Big data” is an idea as much as a particular methodology or technology, yet it’s an idea that is enabling powerful insights, faster and better decisions, and even business transformations across many industries. In general, big data can be characterized as an approach to extracting insights from very large quantities of structured and unstructured data from varied sources at a speed that is immediate (enough) for the particular analytics use case.
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Amazon Web Services

Quantifying the Business Impact of Customer Service

Published By: Zendesk     Published Date: Jan 03, 2019
To successfully meet customer demands for more immediate, personalized attention, companies are leveraging new technologies that go beyond traditional voice and email. By implementing such channels as live chat, social media, mobile apps, SMS/text messages, self-help solutions, and more, companies can now be ready wherever and however the customer wants. The following report, sponsored by Zendesk, is based on an online survey of 1,044 U.S. consumers who have received online or phone customer service. The research goal was to better understand present customer expectations and to quantify the impact of customer service on business results. Questions were asked about past experiences with customer service, as well as preferences and opinions. Certain questions were repeated from a similar 2013 survey to enable trend analysis.
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Zendesk

Ransomware Protection: A Best Practices Approach to Securing Your Enterprise

Published By: MalwareBytes EMEA     Published Date: May 10, 2019
Ransomware has taken the world by storm. CryptoWall extorted an estimated $18 million, and WannaCry locked up more than 230,000 computers across the globe in 2017. Companies of all sizes are sitting up and taking notice. Even brands with a strong security investment have fallen victim. We’ve seen ransomware cripple businesses: nearly 19% of businesses stop operations immediately after discovering a ransomware attack.1 Hospital emergency rooms forced to turn people away; global shipping logistics experience massive disruption; and even a summer blockbuster movie held up for ransom. The FBI estimates ransomware is now a billion-dollar business. Ransomware has been around for a while, and it has spiked in recent years. It secured 5th place as the most common variety of malware in 2017, up from 22nd place in 2014.2 Originally ransomware targeted individuals and was considered a consumer nuisance. It has now become a business menace.
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MalwareBytes EMEA

BUILDING A FOUNDATION FOR I.T. MODERNIZATION

Published By: RedHat     Published Date: May 10, 2017
By establishing an environment based on an enterprise-ready, open-source operating system — Red Hat® Enterprise Linux® — and a hardware platform based on Intel® architecture, organisations can immediately obtain benefits by migrating select workloads to a standardized environment. More ambitious modernization efforts can yield additional benefits, but the heart of every project should be a solid, proven foundation.
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red hat, linux, enterprise linux, open source, open source platform
    
RedHat

A new direction for IT user support: Enabling an omnichannel experience in the cognitive era

Published By: IBM APAC     Published Date: Aug 25, 2017
Consumerization of IT and the Internet of Things (IoT) are revolutionizing how people live. Users are increasingly becoming accustomed to instant gratification when using technology in their personal lives, whether for gaming, shopping or managing their daily activities. And they want the same kind of immediate service when they go to work. To address this expectation, IT support needs to adapt, evolve and even revolutionize itself or become outdated. In short, IT support must reinvent itself into a friendly, proactive service that is tied directly to a business’ profitability.
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cognitive it support, transactions, system of engagement, soa, omnichannel support, ibm
    
IBM APAC
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