improvement research

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Banks Are Losing Business At Alarming Rates. Complete Customer Experience Is Key To Turnaround

Published By: Pega     Published Date: Apr 04, 2016
It is no secret banks are losing customers, and fast. A recent Finextra/Pegasystems survey pegs that 78% of banks have lost business in the last 12 months. The question is “Why?”. It all comes down to engaging with customers before, during and even after the sales process. Nearly all banks are struggling with the impact of client due diligence and KYC (know your customer) regulation on their onboarding processes, and are painfully aware that lack of speed, process visibility and repeat data requests are frustrating their corporate customers. The same holds true for service, where corporates are crying out for improvement, as well as omni-channel access and quick turnaround of service requests and inquiries. To stop the sales decline, banks need to begin doing all these things well. They will then be more competitive in the market as well as retain and win new business. Download this research study and gain a better understanding of how banks can better meet the needs of their customers
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Pega

Forrester Report: Gauge Your Data Privacy & Security Maturity

Published By: Akamai Technologies     Published Date: Jul 02, 2019
The stakes are high for consumer brands in today’s data privacy landscape. Sophisticated cyberattacks and front-page data privacy breaches threaten to compromise customer data and damage brand trust. To succeed today, brands must implement a data security and privacy strategy that prioritizes customer trust. Are you up to the challenge? Use Forrester Research’s “Data Security and Privacy Maturity Assessment” to gauge your brand’s competencies and identify areas for improvement. You will learn: ? The four key data security and privacy competencies B2C brands must master ? How you measure up against Forrester Research’s recommended best practices ? Tips to make your data security and privacy culture a competitive differentiator
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Akamai Technologies

Banks Are Losing Business At Alarming Rates. Complete Customer Experience Is Key To Turnaround - See

Published By: Pega     Published Date: May 24, 2016
It is no secret banks are losing customers, and fast. A recent Finextra/Pegasystems survey pegs that 78% of banks have lost business in the last 12 months. The question is “Why?”. It all comes down to engaging with customers before, during and even after the sales process. Nearly all banks are struggling with the impact of client due diligence and KYC (know your customer) regulation on their onboarding processes, and are painfully aware that lack of speed, process visibility and repeat data requests are frustrating their corporate customers. The same holds true for service, where corporates are crying out for improvement, as well as omni-channel access and quick turnaround of service requests and inquiries. To stop the sales decline, banks need to begin doing all these things well. They will then be more competitive in the market as well as retain and win new business. Download this research study and gain a better understanding of how banks can better meet the needs of their customers
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Pega

SHELL LUBRICANTS FOR DRIVELINE: SPEND MORE TIME IN THE FIELD

Published By: Shell U.K. Limited     Published Date: Sep 03, 2019
The success of your agricultural business depends on your ability to keep your equipment working efficiently and reliably, particularly when sowing and harvesting. Yet two in five (41%) farm managers say they often experience breakdowns because of ineffective lubrication – and 62% say their maintenance teams need more training. This is why we’ve created Shell lubricants for Driveline: a suite of high-performing lubricants and expert advice that adds up to more than the sum of its parts - making your equipment much more efficient and productive. Putting this into perspective, customers leveraging Shell Technical Services have seen a marked improvement in their operations. This has delivered over $68M in documented value savings to Shell’s B2B customers. Learn more: Research and Expert Comment Read the findings from our latest global research into the Total Cost of Ownership (TCO) and maintenance of equipment in agriculture. Discover how businesses are improving profitability wi
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Shell U.K. Limited

Transformation of Security

Published By: Fidelis Cybersecurity     Published Date: May 15, 2019
This report, conducted by SC Media and sponsored by Fidelis asked security leaders, decision makers and influencers what they were most concerned about, what their C-Suite was most concerned about, and what they’re doing (or planning to do) about it. As we start off 2018 it is clear that cybersecurity is ripe for transformation. The focus has shifted away from tactical technologies that provide more proverbial fingers in the dam and towards a strategic approach that focuses on delivering quantifiable improvement to the effectiveness and efficiency of security operations. Download this a research report to: See what executives and boards of directors care most about. See the top obstacles, gaps and concerns faced by security leaders. See where we are on the road to cyber maturity, as reported by your peers. See when security professionals prefer tactical approaches and when they prefer strategic plans.
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Fidelis Cybersecurity

4 Steps To Developing Your Customer Care Strategy

Published By: Interactions     Published Date: Feb 27, 2019
The quality of a customer care strategy can make or break a company. Simply resolving a customer service issue or complaint is no longer enough— in a compettve, customer-obsessed environment, there is always room for improvement. In a recent research report on Customer Efort, Interactons found that customers simply aren’t willing to spend a lot of tme getng their issues resolved. That’s why brands today need to design a modern customer care strategy that not only addresses their customers needs, but also removes efort and frustraton. And do all of this while reducing the ever increasing cost and complexity of customer care. So how do you get started with developing a successful customer care strategy? We’ve outlined 4 steps that address the major points you need to consider when building a customer care roadmap.
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Interactions

SHRM Research: Flexible Work Arrangements

Published By: Cisco     Published Date: Dec 27, 2017
Flexible work arrangements (FWAs) can come in many forms, including telecommuting, compressed workweeks and flexible scheduling that allows employees to perform tasks outside of core business hours. Improvements in technology have made FWAs possible for a broader segment of the labor force, but some of these arrangements have yet to achieve widespread acceptance in many organizations’ workplace cultures. However, SHRM research shows that participation in some FWAs has risen in recent years, and these measures have yielded positive results for companies’ recruitment and retention efforts, as well as their employees’ development and productivity.
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Cisco

QuickPulse - Maturity Paints Big Data Picture

Published By: SAS     Published Date: Apr 16, 2015
Big data has made quite an impression on organizations embarking on data journeys, hoping to glean valuable insights ranging from process optimization to customer-facing improvements. This research paper explores proven best practices that can help organizations overcome obstacles to deliver on big data potential.
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SAS

PeopleFluent Mirror™ Suite for Talent Management Product Report

Published By: PeopleFluent     Published Date: Oct 07, 2015
This report includes analysis of the types of customers (company sizes, industries etc.) that use PeopleFluent, a discussion of its key use cases, what companies and users like most about the product, and areas for improvement, as well as comparisons that show how PeopleFluent stacks up against other leading talent management products. It also includes independent research and an interview with the vendor.
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peoplefluent, talent management, business software, talent management product, user interface
    
PeopleFluent

Making the Journey to HTTP/2

Published By: F5 Networks Inc     Published Date: Mar 23, 2015
A powerful but radically different version of the Web’s defining standard is coming soon and new research suggests many IT departments aren’t ready. While HTTP/2 enables dramatic improvements to both the speed and security of mission-critical Web applications, most companies are likely to find deploying it a complex and time-consuming task. An exclusive new survey from IDG Research reveals that large numbers of IT professionals know little about the new protocol or the technical challenges it can present and even fewer have a strategy in place for collecting HTTP/2’s considerable benefits without suffering its potential pitfalls.
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http, web applications, mobile bandwidth, it security standards, mobile performance, security, it management, knowledge management, enterprise applications
    
F5 Networks Inc

The Conversation Index Vol. 7

Published By: Bazaarvoice     Published Date: Nov 05, 2014
How do shopping holidays like Cyber Monday and Boxing Day affect review usage? What does review traffic reveal about back-to-school shopping? Download The Conversation Index to see how customer conversations impact the global shopping seasons.
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bazaarvoice, shopper conversations, social data, research peaks, holiday shoppers, customer feedback, cyber monday, black friday, mobile shoppers, improvement research, business activity monitoring, business intelligence, change management, customer relationship management, ebusiness
    
Bazaarvoice

Third-Generation Backup/Restore Technology

Published By: digitiliti     Published Date: Apr 02, 2007
The challenge of managing, protecting and storing digital data is a major issue for businesses of every size and category. Companies generally rank the improvement of their storage infrastructure as a top objective, and the escalation of data protection costs has become an overriding concern. According to recent research, the data storage capacity of the average North American enterprise is now 59 terabytes, and the projected annual production data growth is 20 to 30 percent.
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data storage, software, data security, data protection, enterprise software, storage, digitiliti, backup and recovery, data backup, database security
    
digitiliti
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