integrated service

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A Conversation with The Johns Hopkins Hospital on Lowering the Cost of Healthcare from Inside Out

Published By: IBM     Published Date: Apr 27, 2012
During this Webcast, Axendia Industry Analyst Daniel Matlis discusses with Mr. Lentz how The Johns Hopkins Hospital uses its Integrated Asset and Service Management solution to improve uptime to support patient care; control costs for procurement, maintenance, labor and materials; support regulatory compliance activities; and use workflow capabilities for internal controls.
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healthcare, ibm, labor, maintenance, patient care
    
IBM

Connect with your customers: The Art of Building Enduring Customer Bonds

Published By: Merkle     Published Date: Oct 19, 2012
As media and channels proliferate with the upsurge in digital touchpoints, we have access to massive volumes of customer data. This leads to the personalization of customer interactions that drive customer strategy as a business strategy.
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brand experience, customer experience, customer insights, communication management, marketing accountability, roi, data management, customer centricity
    
Merkle

SIEM: Five Requirements that Solve the Bigger Business Issues

Published By: McAfee     Published Date: Oct 28, 2014
For SIEM to help usher in more effective security and risk management strategies—particularly related to threat mitigation, embracing trends, and aligning with business priorities—these five business issues must be addressed. McAfee spoke with SIEM users and this brief lists those top issues along with corresponding customer case studies and use cases.
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big security data, situational awareness, real-time context, management ease, integrated security, siem, mcafee, risk management strategies
    
McAfee

Why Recognition Is Essential, Even in a Challenging Economy

Published By: Tharpe Robbins     Published Date: Mar 05, 2015
Many companies are adding integrated recognition and reward strategies specifically to engage employees, enhance the employee experience, and drive shared responsibility for reaching corporate goals throughout the organization. This white paper from TharpeRobbins shows you how performance-driven rewards help our clients move beyond traditional service and safety reward programs to new levels of employee recognition.
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employee engagement, rewards, awards, recognition, performance recognition, length-of-service recognition, organization performance, attract talent
    
Tharpe Robbins

IDC Market Spotlight - Maturity Model

Published By: ServiceNow     Published Date: Oct 11, 2017
Customer service and contact centers are on the front lines representing organizations. Their successful handling of service issues helps deliver on the promise of a great customer experience. To continue meeting the demands of customers — while fulfilling the organizational goal of delivering a differentiated service experience — the modern customer service organization requires a seamlessly integrated front-office to back-office enterprise applications architecture and set of processes. As products and services become more technical in nature — think IoT devices — this interconnectedness is essential. Systems and customer support staff must be informed and enabled through technology to provide a contextualized experience that meets the customer's needs. Consistency across channels, proactive service, knowledge of a customer's past service requirements, technical skills, and rapid assessment and response will be essential requirements for modern customer service, which in turn creates
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ServiceNow

Attract, Develop, and Retain a 21st Century Workforce (eBook)

Published By: SAP     Published Date: Feb 26, 2016
Get better results by driving alignment, optimizing performance, and accelerating growth. Is your business prepared for the way we'll work in the future? To stay ahead of the competition you need a proactive, integrated approach to your entire talent management lifecycle. SuccessFactors offers a full suite of talent solutions to help you. • Attract, engage, select, and hire the right talent • Get your new hires up to speed in record time • Provide continuous performance management • Reward and retain your top talent • Identify and anticipate talent gaps • Provide learning anywhere, any time • Get content as a service • Harness the power of collaboration
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sap, talent management
    
SAP

How to Navigate CRM and CCI Procurement on the Route to Omnichannel Success

Published By: Genesys     Published Date: Apr 07, 2017
To meet the growing demand for digital interactions, both CRM and CCI (contact center infrastructure) vendors have added a range of digital channels to their portfolios. CCI vendors are focusing on offering an integrated omnichannel customer engagement platform, to improve their appeal to the customer service software market. The challenge for IT leaders is to decide which engagement channels should be managed by which vendors. This Gartner report discusses: - Three procurement strategies IT leaders can adopt to achieve their business goals for omnichannel (voice plus all digital channels) - Strengths and challenges associated with each strategy - Key considerations for omnichannel success
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genesys, contact center infrastructure, cci, omnichannel success, cci vendors
    
Genesys

Un écosystème marketing tourné vers l'agilité

Published By: Oracle     Published Date: Apr 05, 2018
Les fonctions marketing et informatique font plus que jamais la paire. Aujourd'hui, l'agilité des entreprises se mesure à l'aune de la flexibilité opérationnelle de leurs outils marketing. Pour découvrir les possibilités ouvertes par les nouvelles technologies dans le domaine du marketing, lisez notre « Guide des technologies marketing ». Au sommaire : Les technologies du paysage marketing actuel Les nouveautés de l'automatisation marketing Le rôle de vos contenus et des réseaux sociaux dans votre stratégie globale Oracle is a global technology company who provide a range of services, including the Oracle, the ‘industry’s broadest and most integrated public cloud’ which lowers costs and reduces IT complexity. They also offer IT security service, database, Java services, Enterprise Management, consulting and support services and more. Oracle have more than 420,000 customers worldwide and are widely revered throughout the computing industry. All information that you supply is pro
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Oracle

Mehr Agilität mit der richtigen Marketingtechnologie

Published By: Oracle     Published Date: Apr 05, 2018
Eine effektive Zusammenarbeit zwischen Marketing und IT ist wichtiger denn je und hängt zunehmend von der Flexibilität der Marketingtools ab. Hierbei spielt die Technologie eine zentrale Rolle. Unsere ‚Anleitung zum Aufbau Ihrer Marketingtechnologie‘ verrät, wie Sie Ihre Marketingstrategie mit der richtigen Technologie optimieren:: • Gewinnen Sie neue Perspektiven zum Einsatz von Technologie im Marketingbereich • Informieren Sie sich über neue Entwicklungen zur Automatisierung im Marketingbereich • Integrieren Sie Content und soziale Netzwerke in Ihre Gesamtstrategie Oracle is a global technology company who provide a range of services, including the Oracle, the ‘industry’s broadest and most integrated public cloud’ which lowers costs and reduces IT complexity. They also offer IT security service, database, Java services, Enterprise Management, consulting and support services and more. Oracle have more than 420,000 customers worldwide and are widely revered throughout the computi
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Oracle

Build Your Marketing Ecosystem and Drive Agility

Published By: Oracle     Published Date: Apr 05, 2018
Effective collaboration between marketing and IT continues to be crucially important. As we enter an era where our business agility will be defined by the flexibility of operation of our marketing tools, technology in marketing is a key focus. Read ‘The guide to building your marketing technology stack’ to learn more about how technology can enhance every area of marketing: • Rediscover the technology in marketing landscape • Explore the latest in marketing automation • See how content and social fit into your overall strategy Oracle is a global technology company who provide a range of services, including the Oracle, the ‘industry’s broadest and most integrated public cloud’ which lowers costs and reduces IT complexity. They also offer IT security service, database, Java services, Enterprise Management, consulting and support services and more. Oracle have more than 420,000 customers worldwide and are widely revered throughout the computing industry.
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Oracle

Case Study: Building Supplies Distributor Shifts Web Security to Cloud MacArthur

Published By: Cisco     Published Date: Jun 12, 2014
A customer case study on MacArthur Corporation and how they Secured Internet Use in Cloud to Relieve Network Congestion without Adding Bandwidth
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cisco isr g2, cisco cloud web security, network performance, reducing outages, internet access, network security, integrated services routers, application security
    
Cisco

Leveraging the 360 Degree Customer View to Maximize Up-Sell and Cross-Sell Potential

Published By: Aberdeen Group     Published Date: Oct 19, 2011
A true 360 degree view of the customer is a win-win situation for all parties involved: buyers benefit from better service and efficiency, and sellers derive improved loyalty and, inevitably, more repeat business from established customers. This report will explore how Best-in-Class companies take a holistic approach to providing a complete, accurate and integrated view of customers to improve satisfaction and retention without losing sight of customer profitability. As a result of these strategies, companies with more accurate and timely information about their prospect or customer can more efficiently respond to communications, ensure customer satisfaction with better service, and drive toward a larger lifetime value of each account, customer or client.
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aberdeen, technology, customer, up-sell, best in class companies, communications, customer satisfaction, business integration
    
Aberdeen Group

Quest Workspace Help Desk

Published By: Dell Software     Published Date: Jul 24, 2012
Quest Workspacetm Help Desk is a robust help desk solution for small to medium-sized businesses with complex network environments. It provides a powerful combination of management features integrated with a best-of-breed IT help desk platform. Use the help desk software to manage the ticket system workflows, dashboards, reporting and end-user self-service portals. Use the embedded management features within the help desk platform to proactively manage network events, desktops, servers and applications as well as resolve issues faster and more effectively.
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help desk, active directory, resolve issues, reports, windows, iphone, priorituze requests, auto escalation
    
Dell Software

Flytoget Finds New Opportunities With a Modern Infrastructure

Published By: JBoss Developer     Published Date: Oct 21, 2016
Flytoget AS, a publicly owned transportation company in Norway, operates the airport express train between Oslo Airport and the city center. Each year, the company transports millions of passengers on its trains. To succeed in an increasingly competitive landscape, Flytoget decided to modernize its IT infrastructure with a cloud-based approach. Flytoget deployed Red Hat JBoss Fuse with 3scale API Management Platform to create a highly adaptable and reliable foundation for its modernization efforts. As a result, the company has achieved intelligent, integrated transportation services that will help it retain its market-leading role.
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application integration, business intelligence, enterprise software
    
JBoss Developer

GHD Written Case Study

Published By: Riverbed DE     Published Date: Oct 16, 2017
GHD, a global company employing over 8500 people across 10 countries providing engineering, architecture, environment, and construction services to public and private sector clients, anticipates a cost savings of USD 1 million per year after implementing Riverbed’s SteelConnect across their organization. Understand how GHD: • Reduced their networking overhaul from 3 months to just 4 weeks • Enabled zero-touch network deployments to 50+ branch offices • Seamlessly integrated SteelConnect into existing Riverbed WAN and application optimization solutions • Reduced global telecommunications costs by 75% • Provided access to their entire business services offering to all connected end users • Shifted costs from expensive MPLS connections
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engineering, architecture, environment, public sector, private sector, ghd
    
Riverbed DE

LotusLive Strategy

Published By: IBM     Published Date: Aug 10, 2009
This webinar discusses IBM Lotus’ venture in the Software-as-a-Service (Saas) market through LotusLive. LotusLive is an integrated collaborative and social networking services connected to relevant business services and applications.
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webinar, lotus, lotuslive, ibm, saas, software-as-a-service, social networking, integrated collaborative
    
IBM

Ten ways to save money with IBM Tivoli Storage Manager

Published By: PC Mall     Published Date: Mar 27, 2012
This white paper describes 10 ways that IBM Tivoli Storage Manager solutions can help organizations save money while addressing their data storage challenges, including those associated with exponential data growth.
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ibm tivoli, ibm tivoli software, service management, integrated service management software, asset management, storage management, it service management, storage
    
PC Mall

Merkur Group effectively controls IT costs with automated, integrated service management initiative.

Published By: IBM Corporation     Published Date: Jun 28, 2011
Merkur conducted an extensive selection process for service management solutions, evaluating technologies to provide proof-of-concept demonstrations. Following its rigorous review, Merkur selected IBM Tivoli Asset Management for IT and IBM Tivoli Service Desk to automate and integrate IT asset management and incident, problem, change, inventory, SLA and knowledge management processes.
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tivoli, merkur, sla, inventory, services management, ibm, service management, tivoli
    
IBM Corporation

IBM Power Systems and Their Support for Business Resiliency in Challenging IT Environments

Published By: IBM     Published Date: Oct 01, 2012
IBM Power Systems provide a comprehensive approach designed to protect the continuity and availability of business-critical applications and services. Deploying integrated disaster recovery allows companies to deliver new services faster, with higher
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disaster recovery, backup and recovery, ibm power systems, automated virtualization management, virtualization, downtime, mission-critical applications, servers
    
IBM

Taking Management of your SAP Environment to the Next Level

Published By: IBM     Published Date: Nov 07, 2012
IBM Integrated Service Management supports deployment, operations and optimizations for SAP. Read on to learn how IBM can help deploy SAP applications faster, with greater ease and consistency and also enhance operations that fully utilize SAP.
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ibm, sap, integrated service management, deployment, consistency, management software, sap functionality, enterprise applications
    
IBM

Adding Networks to Integrated Service Management

Published By: IBM     Published Date: Apr 18, 2012
Integrated Services Management, or ISM, is a major evolutionary force guiding management technology and practice progress in enterprises today. The implications of ISM are broad, but the essence of the initiative is a re-thinking of how IT delivers value to the organization it serves, and a re-framing of all IT contributions around the concept of services.
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ibm, technology, powervm, vmware, virtualization, intel platform, technology platform, application integration
    
IBM

Enabling the Path to Private Cloud: Automation

Published By: CDW     Published Date: Apr 04, 2016
A critical step in moving from a shared virtualized environment toward a private cloud is the transition from infrastructure optimization to service optimization. NetApp’s design approach, technologies, and ecosystem integration build upon our storage efficiencies to deliver service-level efficiencies using centralized, policy-based management and automation. With NetApp® OnCommand® Workflow Automation, an efficient service-oriented approach can be implemented that enables storage provisioning, data protection, and operational processes to be integrated and automated. As a result, enterprises can meet workload service-level requirements while greatly reducing management costs and improving business agility.
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cloud management, cloud services, cloud management, it infrastructure, cloud application, cloud computing, infrastructure, technology
    
CDW

EMA Radar for Integration Technologies for Hybrid Cloud: Report Summary & IBM Cast Iron Profile

Published By: IBM     Published Date: May 22, 2013
Enterprise Management Associates (EMA) has conducted extensive research investigating the integration and management challenges created by the convergence of on-premise and public Cloud hosted applications. Research conducted in mid-2012 uncovered some compelling statistics about the role of Cloud integration in today's companies: Nearly 50% of the companies surveyed have already deployed tiered transactions spanning public Cloud and on-premise computing environments (one form of "hybrid Cloud") Approximately 35% have integrated (or are in the process of integrating) multiple Software as a Service (SaaS) applications. As one IT professional put it, "Everything is connected to everything." Because of this fact, any discussionof public Cloud as a standalone technology is outmoded. Few modern on-premise applications exist as"silos," and the same is true of Cloud-delivered applications.
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ibm, cloud, cloud computing, integration, cast iron, ema, hosted, cloud hosting
    
IBM

Accelerating Incident Response: How Integrated Services Reduce Risk and the Impact of a Breach

Published By: Dell SecureWorks     Published Date: Sep 13, 2013
Accelerating Incident Response: How Integrated Services Reduce Risk and the Impact of a Security Breach
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dell, dell secureworks, security breach, incident response
    
Dell SecureWorks

Integrated Communications as a Service: Framing the Market

Published By: RingCentral     Published Date: Mar 21, 2014
This IDC white paper examines cloud-based communications as a service and defines and explores the emerging iCaaS segment. It also discusses the benefits of implementing a cloud-based iCaaS solution.
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ringcentral, phone system, business phone, mobile phone, business transition, phone provider, cloud based phone, changing attitudes
    
RingCentral
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