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A Realistic Look at Social Media and the Contact Center

Published By: Interactive Intelligence     Published Date: Feb 14, 2012
Integrating social media for customer care isn't really the question for businesses anymore.
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call center management, call center software
    
Interactive Intelligence

ITIL Made Easy: ITSM Processes and Best Practices

Published By: Cherwell Software     Published Date: Sep 14, 2016
This white paper will discuss how intelligently integrating the right people, processes, and technology automation solutions can help you overcome these obstacles. Combining this integration with a tested and proven best practice framework, such as ITIL, enables IT organizations to reduce costs, improve operational efficiency, elevate service quality, and demonstrate the value IT brings to the business.
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Cherwell Software

The Green Data Center: More Than Social Responsibility

Published By: IBM     Published Date: Feb 25, 2008
Transitioning to a green data center and optimizing operating efficiency can be a complex undertaking. There are multiple components to factor into the equation—and best results can often be achieved by integrating improvements from multiple fronts. The good news is that IBM can provide many solutions and techniques to support such a transition.
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green, environment, environmental, compliance, cost, green strategy, datacenter, data center, ibm, it management, network management, spend management, green computing
    
IBM

Addressing the complexities of remote data protection

Published By: IBM     Published Date: Sep 10, 2009
Data protection and recovery can be a complicated problem in remote offices. But there are options. This white paper explores a range of possibilities, and shows how an adaptive data protection solution can protect remotely stored data for enterprises of all sizes.
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ibm, applications, risks, rcovery considerations, backup, tivoli software, tivoli® storage manager fastback, remote office, oracle, sap, sql, recovery point objective, rpo, recovery time objective, rto, tape backup, mirroring, asynchronous replication, continuous data protection, wide area file services
    
IBM

Work smarter to remain competitive and keep up with customer demands.

Published By: IBM     Published Date: Oct 09, 2009
This webcast, "Untangle Your Connectivity Infrastructure - Free Up Your Cost," shows how IBM SOA solutions and IBM WebSphere untangle costly and debilitating complexities associated with connecting and integrating applications, services, and processes spread throughout the organization. The result is business agility and cost optimization.
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connectivity infrastructure, ibm, application intergration, cost optimization, it complexity, business integration, infrastructure, application integration, it spending, web sphere
    
IBM

Business Community Management

Published By: Inovis     Published Date: Aug 21, 2007
Business Community Management is a strategic vision that creates a comprehensive view of the supply chain by integrating the technology, business processes and communication of the entire business community to facilitate end-to-end supply chain visibility. This white paper will examine the current state of B2B communication; detail the steps needed to mitigate the challenges created by B2B; and more.
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vendor management, supplier, suppliers, supplier relationship management, inovis, supply chain, supply chain management, scm, communication, best practices, business management, enterprise resource planning, collaborative commerce
    
Inovis

Create a New Business Model for the Digital Age

Published By: IBM     Published Date: May 31, 2012
Companies with a cohesive strategy for integrating digital and physical elements can successfully transform their business models - and set new directions for entire industries. To find out how to transform your business model to capitalize on today's digital age, download this executive report.
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ibm, business, crm, customer satisfaction, business analytics, technology, business integration, ebusiness, business technology
    
IBM

High Performance Log and Event Management for Security and Compliance

Published By: Tripwire, Inc     Published Date: Jan 29, 2010
Tripwire Enterprise combines real-time change detection, comprehensive configuration auditing, continuous policy compliance management, and rapid configuration remediation in a single solution. By integrating these Tripwire solutions, you can correlate all suspicious events with changes to take control of threats across all events and changes.
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tripwire enterprise, log and event management, security, compliance, configuration audit, total cost of ownership, tco, siem, auditing, enterprise software, configuration management
    
Tripwire, Inc

Service Benchmarking and Measurement-Using Metrics to Drive Customer Satisfaction and Profits

Published By: Microsoft Dynamics CRM     Published Date: Mar 30, 2010
This report reveals how Best-in-Class firms distinguish themselves from all others by routinely benchmarking and measuring their service performance; implementing effective measuring, monitoring and tracking systems; integrating service KPIs with company-wide CRM or ERP systems, wherever possible; and establishing a formal process for automatically collecting and disseminating data.
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microsoft dynamic crm, service benchmarking, metrics, customer satisfaction, data management, mttr, kpi, metrics measuring program, performance data analysis, business activity monitoring, business analytics, analytical applications
    
Microsoft Dynamics CRM

Integrating Paper Documents Into Digital Workflows

Published By: Nuance     Published Date: Jul 11, 2011
Knowledge that exists on paper tends to stay on paper, but in today's Internet-driven, knowledge-based economy, quick access to important information is critical.
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nuance, integrating paper, paper documents, content management, information assets, paper, analytical applications, data integration, content delivery, content management system
    
Nuance

Integrating Social into Business with Social Collaboration Tools

Published By: GoToMeeting     Published Date: Oct 08, 2013
The use of too many communication channels can actually hinder collaboration. That's why many organizations are now moving toward a single interface for all business communications. Enterprises realize they must improve the communication and collaboration experience but are still figuring out how social media integrates within corporate culture and business process. This Yankee Group white paper explores how built-for-business social workspaces enable employees to more effectively work together and move projects to completion faster.
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social, marketing, citrix podio, social media, pim bilderbeek, brian partridge, yankee group, connectivity, enterprise, enterprise applications, best practices, business technology
    
GoToMeeting

Securing Web Applications Across the Software Development Lifecycle

Published By: IBM Software     Published Date: Aug 04, 2010
Enterprises understand the importance of securing web applications to protect critical corporate and customer data. What many don't understand, is how to implement a robust process for integrating security and risk management throughout the web application.
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ibm ouncelab, secure web application, software development lifecycle, security integration, risk management, testing, application security, security management, product lifecycle management, software testing, web development, web service security
    
IBM Software

A Strong Foundation for Patch Management

Published By: Shavlik Technologies     Published Date: Apr 14, 2011
This paper will look at ways federal government agencies can maintain a strong and effective patch management program by seamlessly integrating third party patch management solutions into existing SCCM infrastructure.
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shavlik, patch management, sccm, vulnerability management, security, patch detection, compliance, network security, anti virus, network security appliance, data protection, database security
    
Shavlik Technologies

The Next Level in Sponsorship

Published By: Spredfast, Inc.     Published Date: Feb 05, 2015
Integrating social sponsorships can be more than a logo. In fact, they should be. When you add social experiences to your sponsorship packages, you’re bringing brand partners all-new ways to engage with audiences and gain valuable exposure. You’re also creating more inventory and new revenue streams for your owned properties. Welcome to the Next Level in Sponsorship outlines 3 basic steps for successfully integrating social into your packages. Up-to-the-minute examples from The NBA, Discovery.com, Toyota, JCPenney®, and other innovators in the sports and media worlds deliver fresh perspectives and creative inspiration. Pump up the value of your sponsorship packages with social. Download our quick-read whitepaper today.
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spreadfast, sponsorship, inventory, revenue, social, advertiser, relationship, engage, audience, case study, interest, experience, best, practices, platform, incorporate, business technology
    
Spredfast, Inc.

Integrating Analytics into the Operational Fabric of Your Business

Published By: IBM     Published Date: Nov 09, 2012
This paper describes what operational analytics is and what it offers to the business. We explore its relationship to business intelligence (BI) and see how traditional data warehouse architectures struggle to support it.
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ibm, db2 analytics acclerator, analytics integration, business intelligence, enterprise applications, data management, business technology
    
IBM

Learn the Best Practices for Integrating Learning & Talent Management

Published By: Sage     Published Date: Oct 17, 2013
Learn about the best practices to maximize the potential of your talent management solution and see why it is necessary to do more than just assessing performance.
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talent management, learning, employee training, learning management, employee, productivity, performance, best practices, return on investment, employee performance, business technology
    
Sage

See How Enterprises are Tackling a New Generation of Insidious and Potentially Costly Threats

Published By: McAfee     Published Date: Apr 25, 2014
While enterprises appear to be aware of advanced malware and its security challenges, the measures to defend against it need some attention and investment. This report presents survey results that gauge enterprise awareness of advanced malware and what measures are being taken to defend against it.
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advanced malware, protection, network breaches, intrusion provention systems (ips), web and email gateway protection, tracking malware, malware analysis and detection, blocking and remediating malware, sandbox technology, network protection, integrating security systems, security, it management
    
McAfee

EMA Radar for Integration Technologies for Hybrid Cloud: Report Summary & IBM Cast Iron Profile

Published By: IBM     Published Date: May 22, 2013
Enterprise Management Associates (EMA) has conducted extensive research investigating the integration and management challenges created by the convergence of on-premise and public Cloud hosted applications. Research conducted in mid-2012 uncovered some compelling statistics about the role of Cloud integration in today's companies: Nearly 50% of the companies surveyed have already deployed tiered transactions spanning public Cloud and on-premise computing environments (one form of "hybrid Cloud") Approximately 35% have integrated (or are in the process of integrating) multiple Software as a Service (SaaS) applications. As one IT professional put it, "Everything is connected to everything." Because of this fact, any discussionof public Cloud as a standalone technology is outmoded. Few modern on-premise applications exist as"silos," and the same is true of Cloud-delivered applications.
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ibm, cloud, cloud computing, integration, cast iron, ema, hosted, cloud hosting, remote access, application integration, service oriented architecture, colocation and web hosting
    
IBM

Integrating cloud and on-premise applications with IBM WebSphere Cast Iron Cloud integration

Published By: IBM     Published Date: May 22, 2013
In today's business environment, organizations of all sizes are struggling to maintain the advanced IT capabilities they need to be competitive while reining in cost and complexity. Shifting to off-premise hosted models, such as software-as-a-service (SaaS) and business process outsourcing, is a common activity undertaken to manage costs. One of the main challenges businesses face in adopting cloud and SaaS delivery models is the task of synchronizing data and integrating the multitude of systems already in datacenters with new cloud-based applications, not to mention within the cloud itself. Traditionally, this required organizations to leverage existing tools as well as custom development. This white paper looks at how two enterprises encountered problems with cloud integration and adopted IBM WebSphere Cast Iron to solve their immediate problems and extend use more broadly across their organizations.
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saas, ibm, ibm websphere, websphere, cloud computing, web sphere, service oriented architecture, software compliance
    
IBM

Designing Distributed Systems

Published By: Microsoft Azure     Published Date: Apr 11, 2018
Distributed systems enable different areas of a business to build specific applications to support their needs and drive insight and innovation. While great for the business, this new normal can result in development inefficiencies when the same systems are reimplemented multiple times. This free e-book provides repeatable, generic patterns, and reusable components to make developing reliable systems easier and more efficient—so you can free your time to focus on core development of your app. In this 160–page e-book, you’ll find: An introduction to distributed system concepts. Reusable patterns and practices for building distributed systems. Exploration of a platform for integrating applications, data sources, business partners, clients, mobile apps, social networks, and Internet of Things devices. Event-driven architectures for processing and reacting to events in real time. Additional resources for learning more about containers and container orchestration systems. “There are more
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Microsoft Azure

Azure Serverless Computing Cookbook

Published By: Microsoft Azure     Published Date: Apr 11, 2018
Spend more time building great apps and less time managing server infrastructure. Get your solutions to market faster using Azure Functions, a fully managed compute platform for processing data, integrating systems, and building simple APIs and microservices. In this e-book you’ll find use cases, hands-on steps, and tutorials for quickly configuring your own serverless environments. Explore best practices for Functions, and learn how to: Develop event-based handlers on a serverless architecture. Test, troubleshoot, and monitor Azure functions. Automate administrative tasks from development through to deployment and maintenance. Integrate Functions with other Azure services. Build stateful serverless apps and self-healing jobs using Durable Functions. Download the 325-page serverless computing e-book and get access to dozens of step-by-step recipes for quickly building serverless apps.
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Microsoft Azure

Azure Strategy and Implementation Guide

Published By: Microsoft Azure     Published Date: Apr 11, 2018
While it’s clear what the potentials of cloud computing are for your organization, it may be unclear the adjustments your IT organization will need to make in transitioning to the cloud. This guide is designed to help your IT team more effectively implement and integrate cloud technologies. You’ll explore key cloud concepts as well as Azure-specific tips and tactics around: General architectures that incorporate security, identity, and cloud design principles. DevOps and how it fits with cloud technologies. Integrating, planning, and managing cloud resources. Microsoft Azure governance.
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Microsoft Azure

Integrating Threat Intelligence into Endpoint Security: A SANS Review of CrowdStrike Falcon X

Published By: CrowdStrike     Published Date: Feb 14, 2019
A SANS Review of CrowdStrike Falcon X While threat intelligence can transform an organization's security posture, it can also be complex and costly for organizations to adopt and operationalize. With that in mind, SANS Analyst Dave Shackleford tested CrowdStrike Falcon XTM threat intelligence and the report of his findings is now available. Falcon X enables cybersecurity teams to automatically analyze malware found on endpoints, find related threats and enrich the results with customized threat intelligence. The SANS Review of Falcon X encapsulates and explains the analyst’s findings and details how CrowdStrike can help your security operations center (SOC) team make predictive security a reality. Download this report to learn: • How intelligence automation, built into the Falcon endpoint protection platform, enables teams, of all skills and sizes, to make better decisions and respond faster • How Falcon X performs investigations and delivers actionable intelligence with custom indicat
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CrowdStrike

InterScan Messaging Hosted Security

Published By: Trend Micro SaaS     Published Date: Sep 01, 2009
This comprehensive hosted service blocks email threats before they can touch the network, integrating powerful anti-spam and anti-phishing with award-winning antivirus and anti-spyware. Security leader Trend Micro updates and tunes the solution to keep the customer's network secure while saving valuable IT resources.
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saas, trend, trend micro, software as a service, trendlabs, email security, security, interscan messaging, service level agreement, sla, virus, spam, phishing, distributed denial of service, ddos, filtering, worry free, security, remote manager, anti spam
    
Trend Micro SaaS

Revolutionizing the commerce experience: Five key benefits of integrating content and commerce

Published By: Sitecore     Published Date: Oct 18, 2016
In a market where 78% of consumers abandon a transaction or purchase because of poor service, businesses need to personalize and customize their interactions with customers to remain competitive. A truly personalized customer experience, framed in the context of the consumer’s previous buying patterns and behaviors as well as their current interactions, can mean the difference between engaged, loyal customers or lost business for your company. Download this white paper now to learn more!
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Sitecore
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