interactive intelligence

Results 26 - 50 of 85Sort Results By: Published Date | Title | Company Name

The Future of Customer Service in a Mobile World: Smart, Connected Interactions

Published By: Interactive Intelligence     Published Date: Oct 10, 2012
In this whitepaper, Daniel Hong and Keith Dawson from Ovum take an extensive look at how smart devices can revolutionize the customer experience.
Tags : 
customer service, customer experience, customer interactions, smart devices, mobile strategy, customer care, mobile computing, wireless application software, business technology
    
Interactive Intelligence

Multi-cloud Customer Care and the Emergence of Cloud Brokers

Published By: Interactive Intelligence     Published Date: Oct 10, 2012
Read what you can do to successfully move your customer care infrastructure to the cloud, from J.R. Simmons of COMgroup, Inc. and Jason Alley of Interactive Intelligence.
Tags : 
customer care, cloud brokers, caas, communications as a service, contact center applications, customer experience management, business technology
    
Interactive Intelligence

Excelling at Mobile Customer Service

Published By: Interactive Intelligence     Published Date: Oct 10, 2012
Read how your business can gain that advantage by delivering the type of mobile experience users have come to expect, from Michael Finneran of dBrn Associates and Brad Herrington of Interactive Intelligence.
Tags : 
mobile customer service, customer service, mobile experience, mobile apps, mobile computing, wireless application software
    
Interactive Intelligence

Managing the Customer Experience during Phone Calls

Published By: Interactive Intelligence     Published Date: Oct 10, 2012
Read why the emergence of speech analytics will continue to help organizations realize value in this Research Perspective from Ventana Research, sponsored by Interactive Intelligence.
Tags : 
customer experience, customer care, speech analytics, customer experience management, business technology
    
Interactive Intelligence

Leveraging Technology for Remote Agents

Published By: Interactive Intelligence     Published Date: Oct 10, 2012
Download this whitepaper to learn 11 ways that you can leverage remote agents.
Tags : 
remote agents, home agents, customer experience, customer contact, contact centers, mobile workers, business technology
    
Interactive Intelligence

Learn How the Regulations Surrounding Compliance Have Changed for 2014

Published By: Interactive Intelligence     Published Date: Jan 17, 2014
Learn about how the expanding guidelines for compliance have changed and how compliance has never been more relevant within the Accounts Receivable Management (ARM) industry.
Tags : 
compliance, cloud solutions, interactive intelligence, customer support, workforce management, data solution, customer experience, business process automation, business process management, call center management, call center software
    
Interactive Intelligence

Find Out the Contact Center Metrics that Matter Today

Published By: Interactive Intelligence     Published Date: Jan 17, 2014
Learn the performance “metrics that matter” for the contemporary contact center, as the definition of efficient customer service evolves.
Tags : 
contact center, strategic planning, budgeting tools, customer experience, big data, budgeting tools, workforce management, data solution, planning solutions, business process automation, business process management, call center management, call center software
    
Interactive Intelligence

Learn How the Cloud Provides Flexibility for Customer Support Solutions

Published By: Interactive Intelligence     Published Date: Jan 17, 2014
Learn the significant benefits of flexible cloud solutions and key criteria for selecting the right business partner.
Tags : 
cloud solutions, interactive intelligence, flexible cloud, customer support, workforce management, data solution, customer experience, business process automation, business process management, call center management, call center software
    
Interactive Intelligence

Learn How to Maximize Your Organization’s Potential by Optimizing the Customer Experience

Published By: Interactive Intelligence     Published Date: Jan 17, 2014
Learn about how your contact centers are a world of innovative and intricate technology and how with the right analytical tools you can maximize your organization’s potential by optimizing your customer’s experience.
Tags : 
planning tools, budgeting tools, strategy, cloud solutions, interactive intelligence, customer support, workforce management, data solution, customer experience, business process automation, business process management, call center management, call center software
    
Interactive Intelligence

Learn How to Drive Exceptional Customer Experience With Process Automation & Multichannel Technology

Published By: Interactive Intelligence     Published Date: Jan 17, 2014
Learn how to ensure a positive customer experience outcome by establishing a reliable business process automation (BPA), which will support your customer’s personalized interactions and adapt to changing conditions in the marketplace.
Tags : 
process automation, interactive intelligence, multichannel technology, intelligent process, business process, decision services, communications intelligence, customer interactions, workflow design, business process automation, business process management, call center management, call center software
    
Interactive Intelligence

Cloud Communications and the Federal Government: Opportunities to Seize

Published By: Interactive Intelligence     Published Date: Apr 23, 2014
To put it carefully, certain technology decisions at the federal level since 2002 have been questionable. But citing new “Cloud First” policies for implementations in government contact centers, data centers, and federal agencies, cloud initiatives are now showing value by way of cost reductions and broader functionality. Abdo Rabadi of Blue Kite Consultants and Mechele Herres of Interactive Intelligence say even more benefits of the cloud await. Read how the federal government can best achieve them.
Tags : 
interactive intelligence, cloud communications, cloud, cloud solutions, government, cloud providers, business process automation, contact center, infrastructure, data center, cloud computing, telecom
    
Interactive Intelligence

Using Real-Time Speech Analytics to Turn a Negative Experience into an Extended Revenue System

Published By: Interactive Intelligence     Published Date: Apr 23, 2014
In a contact center environment, real-time analytics provide the live information needed to respond to difficult situations before a customer, a sale, or an opportunity is lost. Scott Bakken and David Patchen from MainTrax and Brandon Rowe from Interactive Intelligence discuss how real-time analytics help your business operate at optimal levels and experience increased growth and reduced costs.
Tags : 
interactive intelligence, real time speech analytics, contact centers, data centers, real time analytics, productivity, revenue, retention rates, speech analytics, real time applications, it management, business analytics, call center management, call center software, customer service, analytical applications, telecom, data center
    
Interactive Intelligence

A Contact Center Crystal Ball

Published By: Interactive Intelligence     Published Date: Apr 23, 2014
If a contact center executive could have anything, it would be certainty… of contact demand, resource availability, operational efficiency, and of agent performance and customer experience delivery. But certainty in a contact center is nearly impossible, and in the absence of a crystal ball, mathematical models provide the next best thing. They alert, evaluate operational risk, and propose business and resourcing solutions. And now, the best of these models also determine expected experience delivery.
Tags : 
interactive intelligence, contact center, customer service, customer experience, cost, revenue, telecom, it management, call center management, call center software
    
Interactive Intelligence

Process Automation and Multichannel Technology: Exceptional Customer Experience Drives Success

Published By: Interactive Intelligence     Published Date: Apr 23, 2014
Today, business process automation isn’t just about efficiency, it’s about operating a business for your customers. To ensure a positive customer experience, a process must trigger an automated action, and automation must then manage the experience across multiple channels, personalize the customer’s interaction, and predict the best next actions. Read more, from Chris Thalassinos, Mahnaz Meshkati, and Frank Chiu of Communications Intelligence Group, and Brad Herrington of Interactive Intelligence.
Tags : 
interactive intelligence, business process automation, multichannel technology, customer experience, contact center, contact solution, it management, business process management, call center management, call center software, telecom
    
Interactive Intelligence

Enabling Collaboration in Insurance: The Role of Communications, Content, and Processes

Published By: Interactive Intelligence     Published Date: Apr 23, 2014
Collaboration — working together for a common goal — is an integral part of the insurance business. But today, the need to rapidly assemble teams and capitalize on human expertise to provide faster, better decisions makes collaborating all the more important. Author Mark Breading of Strategy Meets Action explains how applying collaboration technologies to specific insurance business problems is enabling insurers to realize the true promise of collaborating for a competitive advantage.
Tags : 
collaboration, insurance, interactive intelligence, communications, contact center, business process, collaboration technology, it management, business process automation, business process management, customer service
    
Interactive Intelligence

Using Contact Center Strategic Planning and Budgeting Tools to Optimize the Customer Experience

Published By: Interactive Intelligence     Published Date: Apr 23, 2014
Customer Experience (CX) and Net Promoter Score (NPS) are two of the benchmark measurements companies now use to gauge customer satisfaction. And to understand how budgetary decisions impact CX and NPS outcomes, companies are turning to advanced contact center technology for strategic planning and big data. But business requirements to manage these outcomes successfully must incorporate back-office operations as well as the contact center. Read why.
Tags : 
contact center, contact center strategy, customer experience, optimization, strategic planning, budgeting tools, workforce management solutions, call center, contact communications, big data, business analytics, it management, business process automation, call center management, call center software, customer service, collaboration, customer experience management, telecom
    
Interactive Intelligence

Contact Center Consolidation and Centralization

Published By: Interactive Intelligence     Published Date: Nov 08, 2011
Attend this on-demand webinar to learn how consolidating onto a centrally managed contact center platform can drive down your cost of ownership,
Tags : 
    
Interactive Intelligence

The IBM Guide to Smart Archive

Published By: IBM Corporation     Published Date: May 26, 2010
An interactive collateral and video tool that helps explain in a unique way IBM's Smart Archive strategy -- the comprehensive approach that combines IBM software, systems and service capabilities designed to help you extract value and gain new intelligence from information by collecting, organizing, analyzing and leveraging that information.
Tags : 
ibm filenet, smart archive strategy, storage management, storage virtualization, server virtualization, email archiving
    
IBM Corporation

Interactive Analysis for Business Information and Insights

Published By: SAP     Published Date: Jul 19, 2012
With SAP® BusinessObjectsT Web Intelligence® software, companies can perform sophisticated ad hoc reporting and analysis. Powerful functionality and an intuitive user interface enable your people to turn data into insights, improve decision making and productivity, and share knowledge across the enterprise.
Tags : 
sap, business, management, software, business information, insights, analysis, interactive, businessobjects, web intelligence, business intelligence, business management, system management software, business technology, research
    
SAP

2012: Key Contact Center Trends and Priorities for the Upcoming Year - How you can be ready.

Published By: Interactive Intelligence     Published Date: Jan 12, 2012
Join us for this web event where featured Forrester Research principal analyst, Art Schoeller and Interactive Intelligence senior vice president, Joe Staples will discuss these topics and help you be ready to take the best advantage of the upcoming year and the contribution your contact center can make to the success of your business.
Tags : 
interactive, marketing, trends, marketing analytics, interactive marketing
    
Interactive Intelligence

Making Sense of AI

Published By: SAS     Published Date: Mar 06, 2018
Today's artifical intelligence (AI) solutions are not sentient in the manner popularized in science fiction by scores of self-aware and typically nefarious androids. Even so, the ability to arm such systems with the ability to directly sense and respond to their in situ environment is critical. Why? In the future, our experiences will be smart, intuitive and informed by analytics that are not seen but felt via new business, personal and operational engagement models. Enabling this interaction requires AI applications that can sense, analyze and respond to their environment in an intelligent and interactive manner. Without requiring the end user to write, understand or interpret code. “Sensitive” artificial intelligence enables: • More productive use of expanded (big, often unstructured) information sources • Intuitive man-machine interactions (no code-speak here!) • Adaptive, immersive experiences and environments As frequently touted on the nightly news, AI’s popularity is clear. Ho
Tags : 
    
SAS

Building Customer Centricity through Expertise-Based Interactions

Published By: Interactive Intelligence     Published Date: Nov 10, 2010
The demand for customer centricity is not only increasing it's becoming the driving principle behind any successful customer service strategy. Learn more about the recommended approach to customer centricity, from Marlon Machado, Product Manager, IBM and Brad Herrington, Sr. Manager, Solutions Marketing, Interactive Intelligence.
Tags : 
interactive intelligence, ibm, customer service strategy, marketing segment, crm, cebp, customer interaction service, customer relationship management, customer service
    
Interactive Intelligence

Evaluating Digital Marketing Systems: Criteria to Consider

Published By: ClickSquared     Published Date: Jul 07, 2009
With interactive relationship marketing, businesses can build relationships that captivate and motivate prospects and customers across an entire buying lifecycle, while providing measurable results. The digital platform these programs run on should support a long-term vision for the role of IRM, encompassing a complete range of services and facilities in an integrated management and communication systems. Learn more today!
Tags : 
clicksquared, digital marketing, interactive relationship marketing, irm, lifecycle, marketing intelligence, it foundation, web 2.0, api, dashboard, kpi, direct mail, sms, marketing mail, txt, real time results
    
ClickSquared

Combat the latest security attacks with global threat intelligence

Published By: IBM     Published Date: Jan 09, 2017
Download this interactive white paper describing the global threat intelligence provided by the IBM X-Force research team, including a look at its reputation scoring, vulnerability tracking and malware research - as well as details on its collaborative threat-intelligence site, IBM X-Force Exchange.
Tags : 
ibm, security, ibm x-force, threat intelligence, enterprise applications, business technology
    
IBM
Start   Previous    1 2 3 4    Next    End
Search      

Add Research

Get your company's research in the hands of targeted business professionals.