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Agile, Secure, Reliable: World-Class Customer Service in the Cloud

Published By: Oracle     Published Date: Nov 13, 2013
In a volatile and hyper-competitive market, delivering exceptional multichannel customer service consistently is essential. But delivering world-class service on tight budgets and to even tighter deadlines is a tough challenge for even the largest organizations. That’s why so many of the world’s most successful organizations choose to deliver customer service in the cloud. This eBook is a short introduction on how IT helps drive value for the business through cloud-based customer service solutions.
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zenithoptimedia, oracle, customer service, the cloud, business benefits, it benefits, rightnow product focus, competitive market, flexibility, implmentation, high roi, mission-critical availability, global customer experience, reduce tco, redirect resources, empower it organization, enable innovation, internal resources, rightnow robust solution, best practices
    
Oracle

Private Cloud Means Business: Costs Down and Agility Up

Published By: EMC UK     Published Date: May 06, 2010
Find out how private clouds deliver unprecedented flexibility and economies of scale by leveraging the speed of virtualization and preparing you to federate applications across internal or external IT resources. EMC Consulting can help you to quickly seize these benefits by deploying a private cloud strategy.
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emc consulting, private cloud, virtualization, cloud computing, virtualized data center, public cloud, storage virtualization, server virtualization, data center design and management
    
EMC UK

Agile, Secure, Reliable: World-Class Customer Service in the Cloud

Published By: Oracle     Published Date: Nov 01, 2013
In a volatile and hyper-competitive market, delivering exceptional multichannel customer service consistently is essential. But delivering world-class service on tight budgets and to even tighter deadlines is a tough challenge for even the largest organizations. That’s why so many of the world’s most successful organizations choose to deliver customer service in the cloud. This eBook is a short introduction on how IT helps drive value for the business through cloud-based customer service solutions.
Tags : 
zenithoptimedia, oracle, customer service, the cloud, business benefits, it benefits, rightnow product focus, competitive market, flexibility, implmentation, high roi, mission-critical availability, global customer experience, reduce tco, redirect resources, empower it organization, enable innovation, internal resources, rightnow robust solution, best practices
    
Oracle

SANS Report Breaches Happen: Be Prepared

Published By: Symantec     Published Date: Nov 21, 2014
Computer viruses are yesterday’s news; automated attacks that morph rapidly, concealing themselves through encryption and deceptive packaging, are the new hotness. This paper describes how to start with improved malware reporting and gateway monitoring and how to combine this output with security intelligence from both internal and external resources. Forward thinking organizations use these and other techniques promoted by frameworks such as the Critical Security Controls. The key is to—as quickly as possible—detect hostile activity, identify and locate affected systems and devices, and respond appropriately.
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computer viruses, automated attacks, encryption, deceptive packaging, security controls, security
    
Symantec

5 Things to Look for in a Cloud Provider When it Comes to Security

Published By: Oracle     Published Date: Mar 04, 2014
In This Paper • Internal technology services that lack resources, rigor or efficiencies are prime candidates for the cloud • Understand the business and regulatory requirements around the data to be moved to the cloud • Know your cloud provider’s security and privacy commitments, and what responsibilities you retain
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oracle, oracle cloud services, security, cloud provider, privacy, cloud computing
    
Oracle

Critical Questions to Ask Your Commerce Marketing Automation Vendor

Published By: Bronto     Published Date: Jul 10, 2017
With a growing number of marketing applications available, marketing teams are struggling to see differences among them. Meanwhile, IT teams are bogged down with development and maintenance requests to migrate or manage the use of multiple platforms already in use. Gartner’s 2016-2017 CMO Spend Survey found that marketing departments are spending 38% of their tech budgets on external development services and cross-charges from internal IT teams. Strategic marketing and IT leaders are looking for ways to streamline technology and eliminate solutions that limit integrations and scalability. It’s important to look at the resources required to maintain the marketing applications you use and compare them to other options available in the marketplace. Choosing a marketing technology partner is a total-revenue-performance decision. Ask questions about integration and scalability. Find partners whose marketing automation is built to scale with your business, and select vendors whose teams pro
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marketing automation, commerce, gartner, integration, scalability
    
Bronto

Outsource Marketing: A Smart Choice for Technology Businesses

Published By: Customer Chemistry     Published Date: Nov 21, 2008
Many businesses believe they only have two choices when it comes to marketing -- establish an internal department or contract specific services with a full-service marketing agency. There is a third option worth exploring.  Strategic outsource marketing provides the commitment of an internal resource and the capabilities of a full-service agency without the operating costs of either.
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clarity quest marketing, strategic outsource marketing, outsource marketing, outsourcing services
    
Customer Chemistry

Nationwide Rollout and Global Technology Deployment Internal Resources Requirements

Published By: ConcertTech     Published Date: Jun 03, 2009
As the third in our series, this paper continues the effort of providing information that enables you to evaluate a deployment company and its Technology Rollout System intelligently so that you can realize the most cost-effective and time-efficient project deployment.
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rollout, global technology, deployment, concert technology, project facilitator, project manager, internal resources, job functions, delivery team, program, delivery team, web-based software, applications, warehouse, unified resource, dedicated resource, hybrid, enterprise applications, application integration
    
ConcertTech

Collaborative Partnerships for Nationwide Rollouts & Global Technology Deployments

Published By: ConcertTech     Published Date: Jun 26, 2009
Technology rollouts on a nationwide and global scale require technicians to perform onsite work. Though you may have hired a Technology Rollout Company to manage and deploy these technicians, they ultimately serve as direct representatives of your company.
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concert tech, nationwide rollouts, rollout, internal resources, multiple sites, onsite, partnership, collaboration, collaborative, communication, content delivery, project management, service management
    
ConcertTech

Aprimo Steals the Show; Improves Future Spend Decisions

Published By: Aprimo, Inc.     Published Date: Dec 23, 2008
Evaluating and managing the media buying processes for advertisements Warner Bros. purchases from its six sister companies can be time consuming and complicated. Generating reports for media purchased by each of Time Warner’s 2,500 media suppliers and comparing Warner Bros.’ spend decisions with competitors creates the need for internal resources dedicated specifically to focus on it – taking time away from other activities.
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aprimo, financial system, auditing process, prioritize marketing programs, it management, it spending, marketing automation, project management, spend management
    
Aprimo, Inc.

Why They Chose Integrated HR Outsourcing: A Look at Three Small Companies

Published By: TriNet     Published Date: Jun 13, 2011
Read about three companies and their challenges that drove them to outsource.
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trinet, integrated hr outsourcing, in-house infrastructure, internal costs, human resources, cost structure
    
TriNet

Why They Chose Integrated HR Outsourcing: A Look at Three Small Companies

Published By: TriNet     Published Date: Jun 13, 2011
Read about three companies and their challenges that drove them to outsource.
Tags : 
trinet, integrated hr outsourcing, in-house infrastructure, internal costs, human resources, cost structure
    
TriNet

Wildcard and SAN: Understanding Multi-use SSL Certificates

Published By: Symantec     Published Date: Oct 08, 2012
Multi-use certificates make it much easier to deploy multiple secure services both internally and externally and have distinct advantages in lowering costs and reducing resources.
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wildcard, san, ssl, symantec, security, business technology
    
Symantec

Best Practices: Five ways learning managers can make a strategic contribution

Published By: Success Factors     Published Date: Feb 06, 2014
The reality of business today means that organizations will have to grow the talent they need when they can’t find it. Developing talent internally over the long term will be most of the solution. You’ll want some recommendations in your back pocket when your CEO turns to you for answers. Learning managers will be seen as the go-to resources when it comes to compensating for major skill gaps in talent. By socializing learning, mobilizing the technology, creating strategic stretch assignments, partnering with institutions, and speaking to the bottom line, HR can make learning an integral solution to filling skill gaps in the organization.
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successfactors, learning management system, lms, e-learning, icontent, human resources, employee performance, hr analytics, human resource technology
    
Success Factors

Supercharge Salesforce.com initiatives with a 360 degree view of the customer

Published By: IBM     Published Date: Jul 08, 2015
Salesforce.com is an industry leading cloud CRM solution which helps organizations streamline and effectively manage sales processes, customers and opportunities. The effectiveness of these initiatives can be improved dramatically by providing Salesforce with a 3600 view of the Customer to overcome the limitation of fragmented data that Salesforce currently relies on. This paper discusses how InfoSphere capabilities can be used to create comprehensive and accurate 3600 views of your customers from internal and external sources. This data is integrated seamlessly within Salesforce.com to help your sales teams get a complete view of the customer to help find the right contacts, allocate resources efficiently and identify new opportunities. This helps your sales teams be more efficient, effective and ultimately improve your win rate and drive more revenue.
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ibm, salesforce, crm solutions, sales processes, infosphere, sales opportunities, knowledge management, enterprise applications, data management, business technology
    
IBM
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