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Forrester: 2019 Platform Economy

Published By: Stripe     Published Date: Aug 06, 2019
Platform businesses are reshaping our economy and disrupting entire markets by seamlessly connecting buyers and sellers. However, processing payments and the exchange of value on a platform or marketplace can be challenging. Stripe commissioned Forrester Consulting to evaluate the challenges that platforms and their sellers face, and the solutions they seek. Through a global online survey of 2,030 platform sellers and four in-depth interviews, Forrester found that platforms struggle to provide their sellers with much-needed payment capabilities, reporting, and customer support services with in-house resources alone. Meanwhile, sellers demand that platforms provide these services and will prefer platforms that are service-rich over platforms that are service-poor. KEY FINDINGS • The complexities of managing a platform force executives to divert resources, which stalls growth. • Going global is easier said than done. • Sellers will flock to platforms that simplify the process of sellin
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global payments inc, payment solutions, payment processing, platform as a service (paas), platforms
    
Stripe

IDC Report: Business Value of Stripe Payments Platform

Published By: Stripe     Published Date: Aug 06, 2019
Digital commerce is enabling businesses to rethink what they sell, how they sell, and where they sell. Fickle consumer and business buyers have come to expect an intuitive and instantaneous checkout process with multiple payment options. However, aging financial infrastructure and complex interdependencies between numerous parties make it difficult and expensive to accept payments online seamlessly and across markets and currencies. Stripe meets these challenges with an API-based payments platform that abstracts away the complexities around payment gateways, acquiring banks, and credit card networks. To understand the impact of Stripe’s products on processing online payments, IDC interviewed Stripe customers and surveyed hundreds of organizations around the world about how they currently process and manage online payments. KEY FINDINGS • Many organizations are using Stripe as a foundational platform for their online businesses, with many of those also using Stripe Connect to run thei
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payment security, payment processing, payment solutions, business analytics, platform as a service (paas)
    
Stripe

Humans + Bots: Tension and Opportunity

Published By: Genesys     Published Date: Dec 20, 2018
Companies across the world are innovating with artificial intelligence (AI) to improve customer experience and forge deeper relationships with customers. Through surveys and interviews with 599 executives, from large and mid-sized companies across the globe, this MIT report reveals that most customer-centric firms have already deployed AI extensively in their customer-facing operations and customer experience management processes. Get the global report and regional spotlights on North America, Latin America, Europe and Asia to access complete results. Key insights include: • Nearly 90% of respondents report measurable improvements in the speed of complaint resolution; 80% note enhanced call volume processing using AI • 80% of respondents report measurable improvements in customer satisfaction, service delivery and contact center performance • In North America, 60% of the respondents believe they will deliver a 10% or more increase in customer lifetime value in the next year • Europe
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Genesys

Why You Need To Be A Modern Marketer: The Business Impact Of Marketing Maturity In The Age Of The Cu

Published By: Oracle     Published Date: Feb 24, 2015
Oracle commissioned Forrester to interview 498 marketing decision-makers from across the US and Europe, finding that most companies are in the process of evolving marketing practices, but on average they are only about halfway to the goal of becoming customer obsessed or modern marketers. Read all the results. Get the report.
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oracle, forrester, brand management, digital marketing, marketing automation, technology, decision making, information
    
Oracle

The Business Value of Modernizing Infrastructure with Hyper-Converged Systems

Published By: Dell EMC & Intel     Published Date: Aug 03, 2018
IDC interviewed organizations that have deployed Dell EMC VxRail and VxRack hyperconverged solutions powered by Intel® Xeon® Platinum processor to support their expanding IT and business operations. Study participants reported that Dell EMC HCI solutions serve as a foundation for innovation across their distributed organizations by providing a cost-effective, agile, and high-performing IT infrastructure foundation. The result is that these organizations are realizing a 619% five-year return on their investment in Dell EMC HCI solutions, which IDC puts at a value of $150,776 per 100 users per year, resulting in a six-month payback period.
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Dell EMC & Intel

The Business Value of Dell EMC Flash Storage

Published By: Dell EMC Storage     Published Date: Nov 28, 2018
Technology is quickly moving to the forefront as organizations undertake digital and information technology (IT) transformation projects that enable strategic differentiation in a world where users are leveraging applications and data in new ways. The reality is, most organizations were not born digital but instead have legacy business processes, applications, and infrastructure that require modernization and automation. As a result, businesses must embark on IT transformation to modernize and automate their legacy infrastructure and prime themselves to achieve their digital business goals. IDC interviewed organizations of various sizes to understand the impact of moving significant parts of their storage environments to Dell EMC Flash Storage, powered by Intel® Xeon® processors. Download this report to learn more.
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Dell EMC Storage

From the Trenches: Research in Action Application Performance Evaluation Guide

Published By: Dynatrace     Published Date: May 24, 2016
This guide, compiled from numerous client interviews, best practices and real-life project experiences, will: - Walk you through tools like the Gartner Magic Quadrant - Provide organized criteria to evaluate vendor capabilities in detail - Define why these criteria matter - Give you an example of the typical evaluation process and timeline for an Application Performance Management buyer
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dynatrace, vendor selection, gartner magic quadrant, application performance management, enterprise applications, business technology
    
Dynatrace

Follow the Money: Big Data ROI and Inline Analytics

Published By: IBM     Published Date: May 17, 2016
Wikibon conducted in-depth interviews with organizations that had achieved Big Data success and high rates of returns. These interviews determined an important generality: that Big Data winners focused on operationalizing and automating their Big Data projects. They used Inline Analytics to drive algorithms that directly connected to and facilitated automatic change in the operational systems-of-record. These algorithms were usually developed and supported by data tables derived using Deep Data Analytics from Big Data Hadoop systems and/or data warehouses. Instead of focusing on enlightening the few with pretty historical graphs, successful players focused on changing the operational systems for everybody and managed the feedback and improvement process from the company as a whole.
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ibm, big data, inline analytics, business analytics, roi, business intelligence
    
IBM

Recruiting Millennials: Unilever Goes Digital to Transform Its Graduate Hiring Program

Published By: HireVue     Published Date: Feb 09, 2018
Unilever is a global player in the fast-moving consumer goods (FMCG) sector, with nearly a third of the world’s population using its products every day. The company has more than 169,000 employees working around the world, and its leaders estimate that within three years, as many as 60 percent of those employees will be Millennials. Critical to Unilever’s ongoing success will be its ability to attract these recent college graduates. For its signature Future Leaders Programme, the company wanted its recruitment efforts to get ahead of the curve. The existing process was rooted in paper-based applications, phone interviews with recruiters, and manual assessment tests. It took four to six months to sift through 250,000 applications and ultimately hire 800 individuals. The company sought to radically transform this process using online gamification, digitally recorded interviews, and science-based assessment tests and data analysis. In this case study, we: • Explain the challenges facing U
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HireVue

Recruiting Millennials: Unilever Goes Digital to Transform Its Graduate Hiring Program

Published By: HireVue     Published Date: May 16, 2018
OVERVIEW Unilever is a global player in the fast-moving consumer goods (FMCG) sector, with nearly a third of the world’s population using its products every day. The company has more than 169,000 employees working around the world, and its leaders estimate that within three years, as many as 60 percent of those employees will be Millennials. Critical to Unilever’s ongoing success will be its ability to attract these recent college graduates. For its signature Future Leaders Programme, the company wanted its recruitment efforts to get ahead of the curve. The existing process was rooted in paper-based applications, phone interviews with recruiters, and manual assessment tests. It took four to six months to sift through 250,000 applications and ultimately hire 800 individuals. The company sought to radically transform this process using online gamification, digitally recorded interviews, and science-based assessment tests and data analysis. In this case study, we: • Explain the chal
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HireVue

The State of Pre-Hire Assessments

Published By: HireVue     Published Date: May 18, 2018
Recruiting and selecting talented people has become a top HR priority. To support this priority, many organizations are leveraging assessment tools and processes to find, hire, and select the best candidates. To better understand both the use and value of modern assessments, HR.com and its partner, HireVue, launched The State of Assessments survey. The investigation covered the following topics: • The biggest challenges to hiring the best talent • Primary benefits and uses of assessments • Features that HR professionals want most from assessment tools • Most commonly used components of assessments • Time-to-completion and completion rates associated with assessments • The role of video interviewing in the assessment process • Future investments in pre-hiring assessments • And, finally, the ways that high-performing organizations tend to differ from other organizations in terms of how they use these tools
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HireVue

2 Ways to Take Video Interviewing to the Next Level

Published By: HireVue     Published Date: May 01, 2019
MOST HIRING IN THE 21ST CENTURY IS JUST A DIGITALIZATION OF HOW I T ’ S A LWAYS BEEN DONE With new technology, you can fundamentally reengineer it to be faster, more accurate, and more inclusive of underrepresented groups. This white paper will show you how world-class recruiting departments are seeing drastic improvement in time to hire, better quality hires, and increases in new hire diversity. They’re reimagining hiring so the interview is at the beginning of the hiring process.
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HireVue

The Relevancy Ring ESP Buyer's Guide 2018

Published By: Adobe     Published Date: Oct 24, 2018
The report combines data from a February 2018 executive survey of 401 email marketers and documented ESP demos related to three key themes. We also utilized vendor questionnaires and our near two-decades of knowledge of the providers in this sector. One-on-one phone interviews with several of the marketers who use these tools and our executive survey clients provided satisfaction data. The methodology details our entire recipe, but readers can feel confident in knowing that our vendor evaluation process is objective and does not stem from one analyst’s singular point of view. This guide also includes our analysis and perspective on vendors that did not for a variety of reasons participate in this research.
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Adobe

Forrester Total Economic Impact of Citrix XenApp

Published By: Citrix Systems     Published Date: Apr 15, 2016
Forrester interviewed a Citrix customer currently using Citrix XenApp to determine the cost savings and business benefits of XenApp. In the process, they discovered that the company reduced desktop support costs by $1.7 million, by delivering key business applications via XenApp. Read this white paper to examine the use cases and the cost savings and benefits achieved.
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best practices, budget, business optimization, business management, business intelligence, business process management
    
Citrix Systems

2011 Business Outcomes Study Report

Published By: SHL     Published Date: Dec 13, 2011
47 business outcome studies were conducted for clients across multiple industries for the 2011 Business Outcomes Studies Report. It demonstrates the value of online talent measurement solutions against metrics specific to the goals of each organization.
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bos, business outcomes study, business outcomes, outcomes study, business study, business objectives, people intelligence, outcomes report
    
SHL

2011 Global Assessment Trends Report

Published By: SHL     Published Date: Dec 13, 2011
SHL's Global Assessment Trends Report provides human resources professionals and those interested in learning about global assessment practices a comprehensive look at how organizations around the world measure talent.
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gatr, trends, trends report, global assessment trends, global assessment trends report, global assessments, talent measurement practices, talent measurement trends
    
SHL

Toxic Employees: Hidden Costs and How to Spot Them

Published By: Cornerstone OnDemand     Published Date: Feb 22, 2016
The toxic employee: we've all worked with one and dread having them around. Cornerstone's recent study unveils how toxic employees affect morale, productivity and staff attrition. Download our report, Toxic Employees in the Workplace - Hidden Costs and How to Spot Them, to access the results, including how: • good employees quit at a 54% higher rate when they work with a toxic employee • the cost to onboard a toxic employee is 3x that of a non-toxic employee • to manage a toxic employee and what warning signs to look for during the interview process.
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toxic employee, cost, warning signs, productivity, staff attrition, interview process
    
Cornerstone OnDemand

Digital Transforms the Game of Business: DTM Emerging as Key Solution

Published By: DocuSign     Published Date: Mar 23, 2016
The research study highlights include: • More than 80% of interviewed decision makers noted a clear or pressing need for Digital Transaction Management (DTM) solution • 98% of companies reported revenue impact from poor transaction management • 37% of companies estimating revenue loss to be 11% to 25% 400 business leaders from around the world weighed in. All with responsibilities for document-intensive business processes and selecting and managing transactional technologies. This study reveals what’s keeping them up at night.
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DocuSign

The Business Impact Of Mobile Engagement

Published By: Salesforce.com     Published Date: Apr 16, 2013
Smartphones and tablets are game changers for engagement because people carry them everywhere they go. Your customers and partners and employees have perpetual access to the vast resources of the Internet — and hopefully your mobile app as well — in the key moments of their day. In interviews with more than 100 mobile innovators, we have found four places where mobile engagement transforms services and processes: customer engagement, process acceleration, employee productivity, and new business services. Even at this early stage of development, you can see positive impacts of mobile engagement in apps from General Electric, Trane, and Uber Technologies. We close with a simple framework for prioritizing which apps and features people will actually use based how useful and convenient they are.
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mobile, engagement, business, smartphones, tablets, mobile computing, mobile workers, smart phones
    
Salesforce.com

7 Signs Your Company is Ready for Video Interviews

Published By: WePow     Published Date: Sep 02, 2015
Most organizations ignore key signs that determine whether or not their recruiting process needs improvement. Read this free article to learn about new HR solutions, like video interviewing platforms, which make recruiting processes more efficient.
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video interview, hr technology, recruitment, recruiting, candidate screening, talent acquisition, digital interviewing, interview tips
    
WePow

Candidate Experience: Maintaining Consistency from Application to Onboarding

Published By: IBM     Published Date: Jun 13, 2016
Attracting today’s savvy candidate requires much more than a creative job description and a flattering email message. The transparency provided by web sites such as Glassdoor combined with a millennial desire for meaningful work and corporate responsibility have the upped the ante when it comes to employer brand and candidate experience. While many firms have good intentions when it comes to employer brand, these intentions aren’t always translated to action, leaving many candidates feeling frustrated as they move through the process. New hires need confirmation that everything they were told in the interview processes is not only accurate, but even better than expected. When the onboarding process falls short of those expectations, candidates immediately question their decision to accept the offer and retention efforts in jeopardy. Join this webcast to learn how to avoid costly new-hire attrition in your organization.
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ibm, recruiting, onboarding, talent acquisition, new-hire attrition, recruiting software/services
    
IBM

Nemertes Business Value Analysis - Cisco Unified Communications Manager

Published By: Cisco     Published Date: Jul 11, 2016
Though IP telephony has been available commercially since the mid ‘90s, it remains an emerging technology for many organizations. Only about 28% of companies have moved all endpoints (handsets, softphones, audio bridges) to IP, according to Nemertes’ research data. The rest of organizations are either in the process of migrating fully to IP, stuck in a hybrid rollout requiring them to manage typically multiple TDM and IP providers, or firmly planted in TDM. This report reviews the issues and benefits associated with moving to an all-IP environment, based on interviews with IT professionals who have moved to all IP or are in the process of doing so.
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Cisco

Defending Against Denial of Service Attacks

Published By: F5 Networks Inc     Published Date: Oct 31, 2013
This whitepaper utilizes end-user interviews to better understand their DDoS defense plans, where they discovered a clear knowledge gap around the Denial of Service attacks in use and the defenses needed to maintain availability. The paper provides detail on the attacks in use, suggests realistic defensive architectures and tactics and explains the basic process required to have a chance of defending against a DDoS attack.
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denial of service, distributed denial of service, ddos, ddos attacks, denial of service attacks, security, availability, defensive
    
F5 Networks Inc

DevOps Adoption Study

Published By: Rackspace     Published Date: Feb 13, 2015
700 IT decision makers from organizations with more than 250 employees were interviewed throughout September 2014. Respondents came from an even distribution of sizes/sectors and were from the following countries: US (350), UK (250) and Australia (100). These interviews were conducted online using a rigorous multi-level screening process to ensure only suitable candidates were given the opportunity to participate.
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rackspace, devops, operations, development, devops hiring, network performance, remote network management, productivity
    
Rackspace

Forrester Report: The Total Economic Impact Of The IBM Rational Solution for Collaborative Lifecycle

Published By: IBM     Published Date: Oct 17, 2013
How do I determine the potential return on investment for improving my application development capabilities? If you have ever asked that question, this study, "The Total Economic Impact of The IBM Rational solution for Collaborative Lifecycle Management (CLM)", can help. IBM commissioned Forrester Consulting to interview IBM CLM clients and examine the potential return on investment (ROI) an organization may realize by deploying the solution for CLM in order to increase communication process efficiencies and time savings.
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forrester report, ibm, ibm rational solution, collaborative lifecycle, collaboration, clm, collaborative lifecycle mangement, economic impact
    
IBM
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