ip communications

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Solving the Firewall/NAT Traversal Issue of SIP

Published By: Ingate Systems     Published Date: May 31, 2007
Session Initiation Protocol (SIP) represents the third wave of Internet usage after SMTP (email) and HTTP (Web). Download this free guide now and learn why all firewalls will need to be SIP capable in order to support the wide-scale deployment of enterprise person-to-person communications.
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communication, communications, voip, voice over ip, lan, local area network, ip networks, ip telephony, internet security, firewall, firewalls, ingate, ingate systems, local area networking
    
Ingate Systems

SIP Trunking Benefits and Best Practices

Published By: Ingate Systems     Published Date: Jun 21, 2007
A complete guide to SIP trunks, this whitepaper provides a comprehensive overview on the basics of SIP trunking, including a discussion of infrastructure needs and deployment issues and solutions. In-depth sections dedicated to interoperability, security as well as quality and reliability issues are also included.
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pbx, phone, phone system, phone systems, best practices, sip, ip telephony, voip, voice over ip, infrastructure, ingate, ingate systems, communication, communications, ip networks, productivity
    
Ingate Systems

Thinking About IP Multimedia Subsystem: An Architecture for the Future

Published By: AT&T     Published Date: Jun 25, 2008
IP Multimedia Subsystem (IMS) is an open international standard for Next Generation Networking. It supports the delivery of Voice over IP (VoIP) and various multimedia services. IMS is not in itself a service, but an architecture for service delivery. IMS was originally developed by wireless carriers within the context of the Third Generation Partnership Project (3GPP) in 2002. Since then, its advantages have led to the adoption of IMS by wireline carriers.
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voip, voice over ip, ip telephony, ip networks, wireless ip, wireless technology, at&t, att, wireless communications, wireless infrastructure
    
AT&T

Internet-Based Phone Service for Small to Mid-Size Companies

Published By: Vendor Guru     Published Date: Jan 16, 2008
Small businesses are faced with a difficult task when it comes to selecting or upgrading their telecommunications system. Very often, companies will conduct research based on their current size and where they project they will be in a year.
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voip, ip telephony, voice over ip, small business, soho, vonage, packet 8, vendor guru, vendorguru, telecom, telecommunications, phone, phone system, ip pbx, ippbx, pbx, telephone, voip, ip networks, small business networks
    
Vendor Guru

Straddling the Divide between IPT and IT: Implementing ITIL to Optimize Your IP Telephony Investment

Published By: Clarus Systems     Published Date: Mar 18, 2008
The recent momentum of Unified Communications (UC) and the disruptive enabling technology of IP Telephony have created a convergence between Voice Engineering and IT departments that is unprecedented - even since the advent of computer telephony integration. However, despite rapid and significant advances within these technologies, many enterprises, even the early adopters, have not fully embraced the alignment of these two worlds.
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itil, clarus systems, ipt, ip telephony, unified communications, cisco, callmanager, best practices, voice engineering, pdioo, strategies, deployment, operations, day 1, day 2, clarusipc, automated testing, business intelligence, performance management, configuration management
    
Clarus Systems

2008 IP Telephony Deployment Best Practices

Published By: Clarus Systems     Published Date: Mar 18, 2008
In this document, you'll learn to enable the successful execution and completion of IPT Deployment projects through a standardized set of processes and methodologies based upon Information Technology Infrastructure Library (ITIL) standards.
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itil, clarus systems, ipt, ip telephony, unified communications, cisco, callmanager, best practices, voice engineering, pdioo, strategies, deployment, operations, day 1, day 2, clarusipc, automated testing, business intelligence, performance management, configuration management
    
Clarus Systems

Clarus Systems Corporate Overview

Published By: Clarus Systems     Published Date: Mar 18, 2008
Clarus Systems, Inc. answers the demands of the market by providing enterprises, systems integrators and managed service providers with scaleable IP Communications solutions that maximize ongoing operations and ensure increased end user confidence and efficiency. Learn more about Clarus Systems and how they can help your business in this data sheet.
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itil, clarus systems, ipt, ip telephony, unified communications, cisco, callmanager, best practices, voice engineering, pdioo, strategies, deployment, operations, day 1, day 2, clarusipc, automated testing, business intelligence, performance management, configuration management
    
Clarus Systems

ClarusIPC Plus+ 2.4: Diagnose, Troubleshoot, Validate

Published By: Clarus Systems     Published Date: Mar 18, 2008
Enterprise networks are going through massive change, and the convergence of voice and data including Communication deployments, upgrades, transformations and ongoing management remain a top priority. According industry analysts at Aberdeen Group, 61% are planning for Communications in the next two years. In order to get the most from their Unified Communications investment at the time of deployment and beyond, enterprises must leverage both active testing and configuration analysis techniques to certify and validate that environments are configured as designed.
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itil, clarus systems, ipt, ip telephony, unified communications, cisco, callmanager, best practices, voice engineering, pdioo, strategies, deployment, operations, day 1, day 2, clarusipc, automated testing, business intelligence, performance management, configuration management
    
Clarus Systems

Performance Management: Managing Key Performance Indicators

Published By: Clarus Systems     Published Date: Mar 18, 2008
Accessible through a web-based, interactive dashboard, the latest version of the ClarusIPC Plus+ solution integrates performance management capabilities that create real-world "What-if" scenarios to predict capacity issues before they have a chance to impact end users. By monitoring KPI's such as server health, gateway capacity, media resources and device registration, you consistently maintain the ability to estimate future bandwidth needs.
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itil, clarus systems, ipt, ip telephony, unified communications, cisco, callmanager, best practices, voice engineering, pdioo, strategies, deployment, operations, day 1, day 2, clarusipc, automated testing, business intelligence, performance management, configuration management
    
Clarus Systems

Transformation Services: Validating IP Communication Deployments & Upgrades

Published By: Clarus Systems     Published Date: Mar 18, 2008
In today’s global marketplace, you rely on your IP telephony environment to unite employees who work remotely, in a branch, or at the office headquarters by providing seamless, effective communications. Whether at the time of deployment, during an upgrade, or through an operational review, validating these environments to function properly and meet user expectations is critical.
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itil, clarus systems, ipt, ip telephony, unified communications, cisco, callmanager, best practices, voice engineering, pdioo, strategies, deployment, operations, day 1, day 2, clarusipc, automated testing, business intelligence, performance management, configuration management
    
Clarus Systems

Contact Center Services: Testing & Monitoring Solutions

Published By: Clarus Systems     Published Date: Mar 18, 2008
Clarus Systems, Inc. has collaborated with IQ Services to deliver technology independent testing solutions that enhance end-to-end voice process lifecycle management within the contact center. The goal is to ensure a positive customer experience by incorporating voice testing and monitoring into every step of your contact center's life cycle - resulting in confidence that your solution works as designed.
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itil, clarus systems, ipt, ip telephony, unified communications, cisco, callmanager, best practices, voice engineering, pdioo, strategies, deployment, operations, day 1, day 2, clarusipc, automated testing, business intelligence, performance management, configuration management
    
Clarus Systems

Distributing Data Downstream

Published By: Cyon Research     Published Date: Jun 22, 2008
Can the JT data format solve the problem of interdisciplinary communications in the PLM industry? The white paper, "The Business Case for a Common Data Distribution Platform: A Look at UGS' JT," examines the case for its adoption as a standard for design, analysis and manufacturing in PLM and beyond.
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plm, product lifecycle management, product design, scm, design, cyon, cyon research, cyon research, ugs teamcenter
    
Cyon Research

Packet8 - Sparta Case Study

Published By: Sparta Social Networks     Published Date: Oct 10, 2008
This case-study talks about how the Packet8 broadband voice over Internet protocol (VoIP) and video communications service which lets broadband Internet users add digital voice and video communications services to their high-speed Internet connection. Videophone users now account for almost 5 percent of Packet8’s 74,000 lines, and are one of several drivers in the company's quarterly growth, up 54 percent in the most period to $6 million in revenue. Download to learn more.
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sparta, social network, packet8, internet protocol (voip)
    
Sparta Social Networks

Seven Reasons Why SIP Will Improve Your Customer Care Strategy

Published By: Genesys     Published Date: Jan 27, 2009
In this document, Opus Research offers seven ways SIP (Session Initiation Protocol) can revolutionize customer care in your enterprise. More specifically, we evaluate deployments that involve SIP and provide case studies that integrate Genesys SIP the Customer Interaction Manager (CIM), Genesys Voice Platform (GVP), and Business Process Routing from Genesys Telecommunications Laboratories.
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genesys, sip, session initiation protocol, customer integration manager, genesys voice platform, voip, crm, enterprise applications, customer interaction service, customer relationship management, customer satisfaction, video conferencing, voice recognition, voice over ip
    
Genesys

Genesys SIP: Empowering Enterprise-wide Customer Service

Published By: Genesys     Published Date: May 07, 2009
This white paper provides insights on the key attributes of SIP for customer service; how businesses can prosper with adoption of SIP; and flexible deployment strategies for migrating from TDM to VoIP. In addition, this paper will look at the available software, including relatively new arrivals such as unified communications, which can enhance a distributed customer sales and service strategy. Learn more today!
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genesys, virtualization, ip migration, voip, sip, session initial protocol, voice over ip, customer service, ip network, data center, unified communications, internet engineering task force’s, ietf’s, enterprise applications, data center design and management
    
Genesys

Managing Your Contacts: The Business of Personal Relationships

Published By: BatchBlue Software     Published Date: Mar 27, 2009
Every small business has some system for organizing and documenting its relationships. If that system is no longer working, or could be improved upon, a new contact management system is in order. This Blue Paper will help small business owners research, select and implement the system that will work effectively for them.
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batchbook, matternow, blue paper, contact management, small business, document management, relationships, manage leads, lead generation, sample size, communications management, task events management, project management, usability, customization, scalability, mobility, crm, sales tools, vendor management
    
BatchBlue Software

5 Essential Changes to the PR Cycle

Published By: MediaVantage     Published Date: Jan 06, 2011
An informative new whitepaper on the 5 essential changes to the PR Cycle offers important insight into how you can accurately monitor your brand in the marketplace and respond effectively to consumer and media needs and interests.
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mediavantage, social media, monitoring, reputation, pr tips, public relations, investors, bloggers, communications
    
MediaVantage

Datacenter Design: Optimizing Networks for Evolving Traffic

Published By: Focus     Published Date: Aug 04, 2011
Download this white paper, sponsored by Juniper Networks, to read an interview with IDC's Vice President of Enterprise Communications and Datacenter Networks about the future of network architectures.
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data center, data center design, information technology, juniper, networking, traffic spikes, virtualization, infrastructure, network architecture, data center design and management, design and facilities
    
Focus

Comparison of IP - and Analog-Based Surveillance Systems

Published By: SAP     Published Date: Jul 16, 2012
Contrary to popular belief, an IP-based video surveillance system of 40 cameras offers a lower total cost of ownership (TCO) than an analog-based surveillance system, according to a new study from Axis Communications.
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technology, white paper, analog, surveillance, tco, total cost of ownership, infrastructure, ip networks, data integration, data protection, content management, business technology, research
    
SAP

The Business Value of Blade Infrastructures

Published By: HP - Intel Xeon processors     Published Date: May 06, 2013
This paper examines how seven enterprise and midsize companies spanning the equipment rental, healthcare, retail, research, and telecommunications (service provider) industries were able to reduce their annual IT cost to deliver compute services by 58% by migrating to a blade platform.
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blade, infrastructure, server, virtualization, enterprise, midsize, blade platform
    
HP - Intel Xeon processors

Mobile, Video and Social Collide for the Perfect Storm

Published By: Brainshark     Published Date: Oct 21, 2013
Mobile, video and social media are growing rapidly - but not independently. This video takes a look at the relationships between each trend, and how your business can capitalize on all three to advance your communications strategy.
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business communications, training, b2b, b2c, customer engagement, marketing, mobility, mobile, smartphone, on-demand, presentation, productivity, video communications, training, powerpoint, ppt, presentation, byod, social media, video
    
Brainshark

The Business Value of Blade Infrastrucutres

Published By: HP and Intel      Published Date: May 03, 2013
This paper examines how seven enterprise and midsize companies spanning the equipment rental, healthcare, retail, research, and telecommunications (service provider) industries were able to reduce their annual IT cost to deliver compute services by 58% by migrating to a blade platform.
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blade, infrastructure, server, virtualization, enterprise, midsize, blade platform, network architecture, network management, network performance, network performance management, backup and recovery, blade servers, storage management, storage virtualization
    
HP and Intel

IDC Whitepaper - Imprivata Cortext: HIPAA Compliant Texting for Clinicians

Published By: Imprivata     Published Date: Dec 06, 2013
This whitepaper explores a HIPAA compliant text messaging application that supports encrypted protected health information, and best practices for implementation.
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secure messaging, hipaa compliant text messaging, hipaa password policy, hipaa security rule, healthcare communications, authentication, intrusion prevention, mobile workers, wireless security, business activity monitoring
    
Imprivata

Forrester Study: Learn The Real Business Value from UC and Collaboration Adoption

Published By: Cisco     Published Date: Aug 18, 2014
Are you thinking of implementing collaboration features? 80% of businesses have deployed unified communications and collaboration from VoIP to collaboration platforms and even WebRTC clients. Download this commissioned study conducted by Forrester Consulting on behalf of Cisco. Discover how UC and Collaboration technologies have delivered real business benefits today.
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research, collaboration, new world, work, cloud, platform, ownership, cost, productivity, maximize, robust, business value, communications, technologies, test and measurement
    
Cisco

2015 Gartner Magic Quadrant for Contact Center Infrastructure

Published By: Cisco     Published Date: Dec 04, 2015
Gartner defines contact center infrastructure (CCI) as the products (equipment, software and services) needed to operate call centers for telephony support and contact centers for multichannel support. This type of infrastructure is used by customer and employee service and support centers, inbound and outbound telemarketing services, help desk services, government-operated support centers, and other types of structured communications operations.
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cisco, gartner, magic quadrant, contact center, infrastructure, telephony support, networking, research
    
Cisco
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