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Best Practices in the Call Center: A Customer Touch-Point Methodology

Published By: Oracle     Published Date: Dec 13, 2011
One of the biggest dangers in establishing best practices for your contact center is to do so in isolation from your self-service stakeholders.
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best practices, customer, crm, contact center, face-to-face, performance indicators, application integration, application performance management
    
Oracle

Protecting Sensitive Information through IPsec-Based Server and Domain Isolation

Published By: Centrify Corporation     Published Date: Dec 08, 2010
This white paper also describes Centrify DirectSecure's innovative, software-based approach to deploying a peer-to-peer IPsec solution that can dynamically isolate cross-platform systems and enable end-to-end encryption of data in motion.
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centrify corporation, sensitive information, data protection, privacy and security, ipsec-based serve, domain isolation, microsoft active directory, data encryption
    
Centrify Corporation

11 Obstacles to B2B Business Growth

Published By: Magento     Published Date: Feb 13, 2018
Commerce is permanently altering the way B2B businesses work- from customer acquisition to customer retention, and from order fulfillment to building a relationship with customers. From our experience of working with B2B companies across industries, we have curated a list of 11 most common obstacles to B2B eCommerce success, including: Thinking About eCommerce In Isolation Ignoring Customer Experience No Advanced Analytics Failure Maintain and Improve Systems
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Magento

Successful Practices for Software Asset Management

Published By: CDW     Published Date: Feb 24, 2015
All organizations require software systems to conduct daily operations. These strategic enterprise assets are often acquired or created in isolation of each other as an organization grows, particularly for those that provide services rather than physical products. Over time, these systems become complex, overlapping and highly dependent on one another, so more effort must be expended to discover the full effects of any system change. The ability of an entity to update, replace or improve the overall capabilities of the enterprise can become severely impaired. Moreover, support and administrative costs for these critical assets inevitably grow to be a major burden. Add to all this the need to control licensing, follow the organizationís policies and ensure security for the internal network, and it becomes clear that some manner of oversight is required for the enterprise to be successful.
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sam, software asset management, strategic enterprise assets, license utilization, cloud based computing, network security, software compliance, vulnerability management
    
CDW

LinuxONE: A Secure, Scalable Data-Serving Infrastructure Accelerates Digital Transformation

Published By: Group M_IBM Q418     Published Date: Sep 10, 2018
LinuxONE from IBM is an example of a secure data-serving infrastructure platform that is designed to meet the requirements of current-gen as well as next-gen apps. IBM LinuxONE is ideal for firms that want the following: ? Extreme security: Firms that put data privacy and regulatory concerns at the top of their requirements list will find that LinuxONE comes built in with best-in-class security features such as EAL5+ isolation, crypto key protection, and a Secure Service Container framework. ? Uncompromised data-serving capabilities: LinuxONE is designed for structured and unstructured data consolidation and optimized for running modern relational and nonrelational databases. Firms can gain deep and timely insights from a "single source of truth." ? Unique balanced system architecture: The nondegrading performance and scaling capabilities of LinuxONE ó thanks to a unique shared memory and vertical scale architecture ó make it suitable for workloads such as databases and systems of reco
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Group M_IBM Q418

Addressing social determinants and their impact on healthcare

Published By: Group M_IBM Q119     Published Date: Feb 22, 2019
In September 2012, the New York City Board of Health approved a measure to ban the sale of large sodas and other sugary drinks in restaurants, movie theaters, sports arenas and street carts in a first of its kind restriction in the US. At the forefront of this measure was Mayor Michael Bloomberg. The mayor noted that 6,000 New Yorkers die every year from obesity-related illness. Some ethnic groups in the city have rates of overweight and obesity approaching 70 percent of adults. African-American New Yorkers are three times as likely, and Hispanic New Yorkers twice as likely, as white New Yorkers to die from diabetes.1 Is this social policy run amuck? Is it, as some have suggested, an infringement on individual rights? Or is it simply recognition that health issues cannot be treated in isolation from the many other factors that affect an individualís or a communityís health?
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Group M_IBM Q119

Isolation versus Integration - Making the Move to Cross-Channel Customer Communications

Published By: IBM     Published Date: Oct 15, 2013
Cross-channel marketing is no longer an ideal to strive for, but a practical reality you can achieve. However, technology is never the whole answer.
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isolation, integration, cross-channel customers, customer communication, ibm, right marketing technology, marketing approach, better targeting
    
IBM

Isolation Versus Integration - Making the Move to Cross-Channel Customer Communications

Published By: IBM     Published Date: Aug 21, 2013
In many enterprises, marketing is a multichannel effort that includes a wide range of touch points. The touch points range from websites and email promotions to traditional print advertising, postal mail, and broadcast, and direct sales by phone and in-person sales teams. But too often, each channel works independently, accountable to its own objectives, unaware of the efforts and results made within other marketing channels. As a result, call centers speak to customers without knowing the offers the customers previously accepted or rejected. In addition, emails launch without reference to online promotions and websites present messages that disregard their visitorsí previous contact history.
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cross channel marketing, customer communications, interactive marketing, multi-channel marketing, sales, multichannel, communications, email marketing
    
IBM

The Business Value and ROI Achieved with Riverbed in Analyzing, Diagnosing, and Resolving APM Issues

Published By: Riverbed     Published Date: Sep 05, 2014
As organizations rely on IT to support critical business processes to an ever-greater degree, the importance of application performance management (APM) is growing. Gone are the days when systems monitoring and management could focus on components in isolation; instead, organizations must ensure that applications are operating at top e?ciency from end to end to support critical business processes. This requires a holistic focus on the end userís application experience.
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business, value, roi, application, performance, management, efficiency, application performance management
    
Riverbed

Best Practices in the Call Center: A Customer Touch-Point Methodology

Published By: Oracle     Published Date: Apr 05, 2013
One of the biggest dangers in establishing best practices for your contact center is to do so in isolation from your self-service stakeholders. Instead, all customer "touch-points" must be viewed as part of a continuum. Customer touch points include Web Self-Service, Interactive Voice Response, Contact Center Agents, and Face-to-Face transactions. By tracking the interplay between these, you can more easily identify meaningful key performance indicators.
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contact center, oracle, call center, touch point methodology, face to face, contact center agents
    
Oracle

Is Asset Lifecycle Management Driving You Round The Bend?

Published By: Lawson     Published Date: Jun 23, 2008
Managing and maintaining your key assets throughout their entire lifecycle is critical to your organizations success. Rather than looking at each part of the asset's lifecycle in isolation or only focusing on the operational phase, your asset management solution should enable a more holistic view. It should help you manage the entire cycle.
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erp, eam, lawson, manufacturing, enterprise asset management
    
Lawson

DC/DC Converters for Medical Applications

Published By: Recom     Published Date: Feb 06, 2009
“Medical grade DC/DC converters” is an often used, but more often abused, description of a class of converters that are increasingly in demand. What are actually the particular requirements that medical applications place on DC/DC converters?
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recom, dc/dc converters, medical applications, dc/dc transformer, recom datasheets, isolation, electronics, analog communications
    
Recom

The "Like-Cycle" From Adobe

Published By: Adobe     Published Date: Aug 22, 2013
Some people want more "likes" because their goal is increased awareness. Others may struggle with losing customers and want improved customer service to reduce churn rates. Whichever challenge your strategy is trying to solve, you will find only a short-term solution if you deal with each challenge in isolation. What you need is an integrated approach that puts social media at the heart of your business as a solid foundation for long-term growth.
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customer experience management, social media data, web trends and analytics
    
Adobe

Service Outages: Is Your Monitoring Strategy Working?

Published By: NETIQ     Published Date: Dec 03, 2013
This flash point paper discusses system and application management and the struggle against service outages. With data overload and data isolation often being the root cause, a services-level approach can reduce the potential of impacting events.
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netiq, service outages, monitoring strategy, system failure, single management view, policy based management, security management, business technology
    
NETIQ
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