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Building a Business Case for Service Management & Automation

Published By: ServiceNow     Published Date: Apr 19, 2013
As an IT infrastructure and operations (I&O) leader you understand the business and IT impact of service management and automation (SMA). SMA done right will improve staff productivity, increase the quality of services, reduce operational costs, and improve the overall IT organizationís reputation with the business. That is why building the business case to secure funding and executive support for SMA is critical.
Tags : 
roi, it infrastrucutre, service management, automation, productivity, quality of service, customer service, application integration, application performance management, business management, business process automation, business process management, customer interaction service, customer relationship management, customer satisfaction, enterprise software, return on investment
    
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