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How Away Delivers Streamlined and Personalized Customer Service

Published By: Kustomer     Published Date: Aug 27, 2019
One of Away’s core values is being “customer-obsessed”. But Away’s customer service agents had to constantly switch between systems to get the information they needed. Learn how Kustomer enabled them to deliver best-in-class customer experience, in real time.
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“customer service”, “customer support”, “customer experience”, “customer service software”, “conversational commerce”, “streamlined customer support”, “streamlined customer service”, “streamlined customer experience”, “customer support optimization”, “customer service optimizations”, “customer experience optimization”, “personalized customer service”, “personalized customer support”, “personalized customer experience”, “customer support insights”, “customer service personalization”, “customer support personalization”, “customer experience personalization”
    
Kustomer

3 Proven Ways Technology Drives Business Results: Patient Motivation, Retention, Clinical Efficiency

Published By: Kindred Hospital Rehabilitation Services     Published Date: Aug 26, 2019
Research has demonstrated enhanced technology can improve communication between patients, families and care providers, improve motivation, and has the potential to effect better outcomes and higher levels of patient satisfaction. Additionally, better technology also makes the workplace more appealing to employees. With the investment and complexity involved, how can health systems utilize technology in the most efficient and effective ways to drive business results?
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Kindred Hospital Rehabilitation Services

Your Complete Guide to Modern EPM

Published By: Oracle     Published Date: Sep 25, 2019
Research shows that legacy ERP 1.0 systems were not designed for usability and insight. More than three quarters of business leaders say their current ERP system doesn’t meet their requirements, let alone future plans 1. These systems lack modern best-practice capabilities needed to compete and grow. To enable today’s data-driven organization, the very foundation from which you are operating needs to be re-established; it needs to be “modernized”. Oracle’s goal is to help you navigate your own journey to modernization by sharing the knowledge we’ve gained working with many thousands of customers using both legacy and modern ERP systems. To that end, we’ve crafted this handbook outlining the fundamental characteristics that define modern ERP.
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Oracle

Is Noise Pollution Making Your Data Less Secure?

Published By: F5 Networks Singapore Pte Ltd     Published Date: Sep 19, 2019
"Security analysts have a tougher job than ever. New vulnerabilities and security attacks used to be a monthly occurrence, but now they make the headlines almost every day. It’s become much more difficult to effectively monitor and protect all the data passing through your systems. Automated attacks from bad bots that mimic human behavior have raised the stakes, allowing criminals to have machines do the work for them. Not only that, these bots leave an overwhelming number of alert bells, false positives, and inherent stress in their wake for security practitioners to sift through. Today, you really need a significant edge when combating automated threats launched from all parts of the world. Where to start? With spending less time investigating all that noise in your logs."
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F5 Networks Singapore Pte Ltd

Verifying Digital Identities Beyond One Time Passwords

Published By: BehavioSec     Published Date: Oct 04, 2019
A Global 2000 bank was evaluating new methods of authentication for their digital clients to protect accounts under constant attack by malware and fraudsters. In evaluating behavior biometric vendors, they selected BehavioSec, for its enterprise grade capabilities to be deployed on-premise and integrate with existing legacy risk management systems.
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BehavioSec

Remote Access Authentication Using Behavioral Biometrics

Published By: BehavioSec     Published Date: Oct 04, 2019
In this case study, a large enterprise with an increasing amount of off-site work from both work-related travel and a fast-growing remote workforce, is faced with a unique challenge to ensure their data security is scalable and impenetrable. Their data access policies rely on physical access management provided at the company offices and do not always provide off-site employees with the ability to complete work-critical tasks. Legacy security solutions only add burden to productivity, sometimes causing employees to ignore security protocols in order to simply complete their work. Upon evaluating security vendors for a frictionless solution, they selected BehavioSec for its enterprise-grade capabilities with on-premise deployment and integration with existing legacy risk management systems.
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BehavioSec

Protecting High Net Worth Individuals Without Adding Friction

Published By: BehavioSec     Published Date: Oct 04, 2019
A well-known global bank was evaluating new ways of strengthening authentication for their High-Net-Worth Individuals (HNWI) to protect their high value accounts. These accounts are under constant attack by sophisticated, targeted fraud attempts. In evaluating behavioral biometric vendors, the bank selected BehavioSec, because of its accuracy and enterprise grade capabilities, to be deployed on-premise and to integrate with its existing security and risk management systems.
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BehavioSec

Protecting Financial Transactions for Users on the Go

Published By: BehavioSec     Published Date: Oct 04, 2019
A consortium of Global 2000 companies founded a joint authentication service provider to keep up with innovation at competitive Fintech companies. The new provider developed a mobile authentication app to maintain a high degree of mobile security without losing customers to UX-focused Fintech companies. As peer-to-peer (P2P) transactions grew rapidly, so did the false rejections and need for manual review. In evaluating security vendors for a more cohesive and frictionless solution, the provider selected BehavioSec for its enterprise grade capabilities to be deployed on-premise and integrate with existing legacy risk management systems.
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BehavioSec

6 Ways to Make Your Security Stack Work Harder

Published By: Cisco Umbrella EMEA     Published Date: Aug 08, 2019
"The average company uses more than 50 security vendors: firewalls, web proxies, SIEM, appliances, intelligence - and the list goes on. Do you have more security tools than you can handle? There’s an easier way to make the most of your existing investments. We'll share ways you can reduce security alerts and extend your security off network, anywhere users go, with Cisco Umbrella. Built with a bidirectional API, Cisco Umbrella easily integrates with the other systems in your stack, so you can extend protection from on-premises security appliances to devices and sites beyond your perimeter — and amplify investments you’ve already made. Read the eBook to learn more about getting more bang for your security buck."
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Cisco Umbrella EMEA

Intelligent Fraud Management – Banking and Insurance - Webinar

Published By: TIBCO Software     Published Date: Aug 02, 2019
A perfect storm of legislation, market dynamics, and increasingly sophisticated fraud strategies requires you to be proactive in detecting fraud quicker and more effectively. TIBCO’s Fraud Management Platform allows you to meet ever-increasing requirements faster than traditional in-house development, easier than off-the-shelf systems, and with more control because you’re in charge of priorities, not a vendor. All this is achieved using a single engine that can combine traditional rules with newer predictive analytics models. In this webinar you will learn: Why a fraud management platform is necessary How to gain an understanding of the components of a fraud management platform The benefits of implementing a fraud management platform How the TIBCO platform has helped other companies Unable to attend live? We got you. Register anyway and receive the recording after the event.
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TIBCO Software

First Citizens Bank Turns to TIBCO Integration to Increase Deployment Speed and Win Awards

Published By: TIBCO Software     Published Date: Jul 22, 2019
First Citizens Bank & Trust Company is a chartered commercial bank offering a complete line of financial services. With over 200 point-to-point applications and disparate systems, the bank needed a way to reduce its applications portfolio and streamline integration among systems, including fast integration of systems from newly acquired banks. First Citizens turned to TIBCO ActiveMatrix BusinessWorks™ and TIBCO® Messaging for their simplicity and ability to quickly get IT processes up and running. With standard services, this transformation resulted in reduced deployment time—from eight months to 18 weeks, resulting in reduced credit card loan project time.
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TIBCO Software

Fraud Investigation Management - Webinar

Published By: TIBCO Software     Published Date: Aug 02, 2019
Fraud is one of the biggest overheads for most financial firms. Detecting crime is hard as fraud constantly evolves and the tools have to be able to evolve with it. Also one of the key areas of focus for most firms is to address the cost of handling the false positives that all automated systems generate. Watch this short demonstration to learn how TIBCO’s advanced analytics and data science solutions can help you overcome these challenges.
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TIBCO Software

Workday and Sanofi: Creating One Vision from Many

Published By: Workday APAC     Published Date: Oct 07, 2019
Limited visibility into the talents of the workforce made HR transformation difficult. The company has been relying on multiple legacy systems as a result of multiple mergers and acquisitions, and multiple HR departments. That's where Workday comes in.
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Workday APAC

Overcoming Petabyte-Scale Storage Challenges for Big Data and Analytics

Published By: Infinidat EMEA     Published Date: May 14, 2019
Big Data and analytics workloads represent a new frontier for organizations. Data is being collected from sources that did not exist 10 years ago. Mobile phone data, machine-generated data, and website interaction data are all being collected and analyzed. In addition, as IT budgets are already under pressure, Big Data footprints are getting larger and posing a huge storage challenge. This paper provides information on the issues that Big Data applications pose for storage systems and how choosing the correct storage infrastructure can streamline and consolidate Big Data and analytics applications without breaking the bank.
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Infinidat EMEA

InfiniSync® Overcoming Replication Challenges with Zero Data Loss at Any Distance

Published By: Infinidat EMEA     Published Date: May 14, 2019
Continuous data availability is a key business continuity requirement for storage systems. It ensures protection against downtime in case of serious incidents or disasters and enables recovery to an operational state within a reasonably short period. To ensure continuous availability, storage solutions need to meet resiliency, recovery, and contingency requirements outlined by the organization.
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Infinidat EMEA

The ROI of Streamlined Contractor Qualification

Published By: Avetta     Published Date: Sep 17, 2019
A new NPR/Marist poll reveals that one in five jobs in the U.S. is held by a worker under contract. In fact, independent contractors could make up half of the entire workforce in the U.S. within the next decade. More and more organizations have begun to see contractors and suppliers as valuable business partners intrinsic to driving service and product innovation. For many companies, especially those operating in highly regulated industries, managing compliance in-house for all of these suppliers can be burdensome. But the cost of non-compliance — in the form of penalties, fines, productivity losses, settlement costs, and inefficiencies — is ruinous. This white paper will discuss: • The hidden costs of ignoring contractor management • Best practices towards holistic compliance and governance • The cost of different contractor management systems • How to get the highest ROI in your supply chain
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Avetta

LinuxONE: A Secure, Scalable Data-Serving Infrastructure Accelerates Digital Transformation

Published By: IBM APAC     Published Date: Sep 30, 2019
Companies that are undergoing a technology-enabled business strategy such as digital transformation urgently need modern infrastructure solutions. The solutions should be capable of supporting extreme performance and scalability, uncompromised data-serving capabilities and pervasive security and encryption. According to IDC, IBM’s LinuxONE combines the advantages of both commercial (IBM Z) and opensource (Linux)systems with security capabilities unmatched by any other offering and scalability for systems-of-record workloads. The report also adds LinuxONE will be a good fit for enterprises as well as managed and cloud service provider firms. Read more about the benefits of LinuxONE in this IDC Whitepaper.
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IBM APAC

THE CMO CLUB SOLUTION GUIDE: CONSUMER-FIRST MARTECH

Published By: Selligent Marketing Cloud     Published Date: Sep 24, 2019
Every company markets to consumers differently. From call centers to emails to apps and aggregator sites, orchestrating a relationship marketing strategy requires a bespoke collection of marketing technologies. Marketers have the budgets to spend on CRM, email, mobile and data management, but fitting these capabilities together and ensuring they work with legacy business systems is not easy.
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Selligent Marketing Cloud

Report: Mobility 2030 – Accelerating Mobility

Published By: KPMG     Published Date: Jun 06, 2019
Cities need to rethink public transport systems to meet consumer demand for flexible, on-demand services. By doing this, they can also unclog congested roads, improve safety and reduce carbon emissions. Read this insight to discover: • how patterns of mobility are changing in major cities • what customers want – and the key challenges to meeting their expectations • whether microtransit solutions can be an effective complement to traditional public services • three key levers to pull to develop responsive, demand-driven services.
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KPMG

IBM XIV® Storage System: Ease of Management Reinvented

Published By: Bell Micro     Published Date: Jun 14, 2010
This paper discusses how the IBM XIV Storage System's revolutionary built-in virtualization architecture provides a way to drastically reduce the costs of managing storage systems.
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bell micro, ibm xiv, storage system management, virtualization architecture, storage area networks, storage management, storage virtualization
    
Bell Micro

3 Ways to Break Through Barriers to Omnichannel Success

Published By: ttec     Published Date: Jul 24, 2019
Omnichannel is one of those words everyone uses, but few use correctly. It’s not another word for multichannel. It’s a different state of existence. In our experience, multichannel is the ability to interact with customers across many different channels, but not necessarily in a cohesive fashion. As new channels become available, they are “bolted on” to existing customer experience infrastructure such as CRM or customer support systems. Too frequently, the management of these channels becomes siloed (web versus in-store sales, for example). The effect of this from the customer experience standpoint can be disjointed and jarring. For example, the resolution of an issue following a customer conversation with an associate in the contact center may not be reflected when the customer goes online or into a store. Yet the ability to offer multichannel service experience is table stakes for today’s business. If you’re not available in the channels where customers want you to be, you cease to b
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ttec

Evaluating Cloud-based Mobile Device Management

Published By: Virtela Communications, Inc.     Published Date: Oct 13, 2011
Christian Kane is an Enterprise Mobility Management Research Analyst with Forrester Research, where he helps clients develop and improve their desktop and mobile strategy. His research spans mobile hardware, mobile operating systems, mobile device management solutions, and mobile applications.
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cloud computing, technology, virtela, device management, christian kane, mobility management, research, analytical applications, business intelligence, data protection, data quality
    
Virtela Communications, Inc.

Implementing Virtualized Network Services with Coyote Point Systems' VLB Advanced

Published By: Coyote Point Systems     Published Date: Sep 02, 2010
At a projected market of over $4B by 2010 (Goldman Sachs), virtualizationhas firmly established itself as one of the most importanttrends in Information Technology. Virtualization is expectedto have a broad influence on the way IT manages infrastructure.Major areas of impact include capital expenditure and ongoingcosts, application deployment, green computing, and storage.
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coyote point, adc, buyer's guide, web applications, server load, server hardware, networking, virtualized network, vlb advanced, infrastructure, load balancing, servers, storage virtualization, green computing
    
Coyote Point Systems

Don't let Disaster Happen to You: Business Continuity & Disaster Recovery with Coyote Point Systems

Published By: Coyote Point Systems     Published Date: Sep 02, 2010
In this paper, we'll explore how to use Coyote Point's Envoy to ensure 24x7 availability and fast connections for web content deployed at more than one geographiclocation.
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coyote point, adc, buyer's guide, web applications, server load, server hardware, networking, virtualized network, vlb advanced, load balancing, network management, servers, disaster recovery
    
Coyote Point Systems

Five Critical Requirements for Effective Behavior Change

Published By: BetterUp     Published Date: Mar 06, 2019
Research suggests that up to half of the investment your organization is making in Learning & Development (L&D) is being wasted. Employees unfortunately lose up to 75% of the information they receive through traditional L&D approaches (including learning management systems, episodic trainings, and workshops) — an effect known as the training transfer problem. In this report, discover the five critical requirements for effective behavior change and leadership development.
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BetterUp
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