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Tripwire Log Center: Next Generation Log & Event Management

Published By: Tripwire, Inc     Published Date: Mar 10, 2010
The next generation of log and event management eliminates the complexity and bloat associated with traditional log and SIEM systems.
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tripwire, log center, event management, siem system, compliance regulation, security event analysis platform, event database, integrated it security, automation, business continuity, compliance, internet security, application integration, business process automation
    
Tripwire, Inc

Creating Sophisticated Employees in the Age of Automation

Published By: ttec     Published Date: Jul 24, 2019
By the time most customers reach a human employee with a question, chances are they have already researched online or tried to self-serve. This means employee transformation is required to develop more sophisticated employees in the age of automation to solve more advanced customer issues. Because front-line jobs are becoming more complex, employees need to be tactical, technical, and ready to emotionally handle these new types of interactions. Recently, Lamont Exeter, head of Learning & Development at TTEC Digital, teamed up with Tim Duranleau of SAP Litmos in a webinar to discuss ways that companies can combine learning and technology to create more sophisticated employees. Below are some key highlights from the discussion.
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ttec

Thoughtful Automation Transforms Customer Care

Published By: ttec     Published Date: Jul 24, 2019
The pace of automation in the contact center is accelerating as it moves from IVR and routing to artifi cial intelligence and bots. With the digitization of contact center operations, the status quo is being upended. Technological advances in robotic process automation (RPA), AI, and machine learning (ML) for both customer and employee interactions are literally changing the face of customer care. Simple, repetitive tasks don’t need a person to do them anymore. Chatbots and self-service knowledgebases put the control in customers’ hands to resolve their own issues quickly. Information from across the business can more easily be accessed, integrated, and analyzed to streamline backoffi ce and customer-facing functions. Companies are creating digital worker factories that leverage AI and ML to improve their business.
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ttec

The Future Of Work: You Must Change How You Hire Customer Service Agents

Published By: ttec     Published Date: Oct 16, 2019
As customer service organizations grow more complex, the day-to-day work of a contact center agent will change. Automation will tackle simple, repetitive tasks; agents will need different skills to handle more complex requests. This report helps contact center leaders understand how they need to hire a different type of workforce as AI, automation, and the changing nature of contact center work impact agent responsibilities, metrics, and performance — and what that means for customer experiences in the future.
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ttec

The Future Of Work: You Must Change How You Hire Customer Service Agents

Published By: ttec     Published Date: Oct 29, 2019
As customer service organizations grow more complex, the day-to-day work of a contact center agent will change. Automation will tackle simple, repetitive tasks; agents will need different skills to handle more complex requests. This report helps contact center leaders understand how they need to hire a different type of workforce as AI, automation, and the changing nature of contact center work impact agent responsibilities, metrics, and performance — and what that means for customer experiences in the future
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ttec

The Future Of Work: You Must Change How You Hire Customer Service Agents

Published By: ttec     Published Date: Nov 04, 2019
As customer service organizations grow more complex, the day-to-day work of a contact center agent will change. Automation will tackle simple, repetitive tasks; agents will need different skills to handle more complex requests. This report helps contact center leaders understand how they need to hire a different type of workforce as AI, automation, and the changing nature of contact center work impact agent responsibilities, metrics, and performance — and what that means for customer experiences in the future.
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ttec

4 Ways Successful Brands Strike a Balance Between Artificial and Human Intelligence

Published By: ttec     Published Date: Nov 08, 2019
Today’s most successful brands blend Artificial Intelligence (AI) and automation with human intelligence (HUMINT) to augment their customer and employee experience strategies in the contact center – and as a result, they’re winning over customers. While some tasks are perfect for automation – think about those mundane, repetitive, low-value actions – the truth is, AI simply cannot replicate the “human touch.” Understanding the strengths of each kind of intelligence (AI + HUMIT), and using them to cooperatively deliver exceptional employee and customer experiences is a pivotal competitive differentiator for brands. These leading brands agree there are four specific ways to drive the greatest outcomes – and we go into detail about them in all our Contact Center Collaborative Intelligence strategy guide.
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ttec

How Professional Services Automation Leads to Better Productivity

Published By: Unit4     Published Date: Feb 18, 2019
Looking to enhance productivity and efficiency across your people-centered services organization? A Professional Services Automation (PSA) solution can have an enormous impact. This eGuide is a must read for PSO professionals weighing up its benefits. Download it to discover why and how professional services firms are implementing PSA, to learn the major difference those PSA tools are making, and to get a checklist for selecting the right PSA solution for your business.
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psa, psa tools, productivity, professional services automation, productivity, pso, professional services organization
    
Unit4

Professional Services Automation Buyer's Guide

Published By: Unit4     Published Date: Feb 18, 2019
Looking to buy a Professional Services Automation (PSA) solution? Learn how you can drive greater revenue and employee billable utilization across the whole business with this Buyer’s Guide. Providing an overview of the key trends, business processes, selection criteria, as well as the major business impact of PSA, it includes expert guidance to help project- and services-based businesses evaluate and choose PSA applications.
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psa, productivity, professional services automation, professional services, services automation
    
Unit4

Your New Robot Colleague – Coming Out of Its Cage

Published By: Universal Robots     Published Date: May 07, 2015
The new collaborative robots can work alongside humans without any safety caging and are easy to program and deploy. Find out more on what automation challenges the robots can solve in this whitepaper.
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universal robots, manufacturing automation, robot arms, network performance, business process automation, collaboration, project management, business technology
    
Universal Robots

The Forrester Wave™: Mobile Engagement Automation, Q3 2017

Published By: Urban Airship     Published Date: Oct 18, 2017
Learn the Pros & Cons of Leaders in the Engagement Space to ID the Best Solution for Enterprise Marketers The first-of-its-kind Forrester Wave™ on Mobile Engagement Automation helps digital business and marketing professionals make the right choice to power that next level of hyperpersonalized customer engagement — whether on mobile, or not. Get your complimentary report to learn: ? Which vendors Forrester analyzed based on a 30-criteria evaluation ? How these vendors differ on current offering, strategic vision and market presence ? Why more companies are investing in mobile engagement automation ? The considerations needed to make the right choice for enterprise marketers
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Urban Airship

The Essential Practices for Deployment Automation

Published By: UrbanCode     Published Date: Jul 09, 2013
In a continuing poll sponsored by UrbanCode, over 75% of respondents identified their deployment process as either “Entirely Manual,” Mostly Manual,” or “Mostly Scripted.” Relatively few indicated that they had push-button deployment capabilities.
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urbancode, deployment automation, manual deployments, benefits of automation, networking, software development, it management
    
UrbanCode

Data Migration Planning Guide

Published By: Varonis     Published Date: Nov 18, 2013
This whitepaper explores some of the challenges IT faces when migrating and archiving data, provides a migration planning guide with these challenges in mind, and introduces a new approach to solving them using metadata and automation.
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varonis, data migration, migrating data, archiving data, metadata, automation, it management
    
Varonis

Data Migration Planning Guide

Published By: Varonis     Published Date: Feb 05, 2014
This whitepaper explores some of the challenges IT faces when migrating and archiving data, provides a migration planning guide with these challenges in mind, and introduces a new approach to solving them using metadata and automation.
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varonis, data, data migration, archiving data, migrating data, it management
    
Varonis

Prevent Costly Outages Due to Expired Digital Certificates

Published By: Venafi     Published Date: Mar 26, 2015
We rely on cryptographic keys and digital certificates for encryption and authentication. But certificates can, and do, expire, creating costly outages. Organizations need visibility, continuous surveillance, policy enforcement, and automation to eliminate outages caused by expired certificates and secure their keys and certificates.
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outages, digital certificates, encryption, authentication, surveillance, automation
    
Venafi

New SANS 20 Updates Require Keys and Certificates Be Protected

Published By: Venafi     Published Date: Mar 26, 2015
The SANS 20 Critical Security Controls for Effective Cyber Defense offers a blueprint of prioritized guidance to reduce risk. New updates to the SANS 20 signify the growing need to secure digital certificates and cryptographic keys to preserve trusted communications for all of your critical systems and your organization’s interactions with customers and partners. Too often cyberattacks on keys and certificates are successful because basic security controls are not present or not properly configured. Download the Solution Brief to learn how you can effectively build scalable controls and reduce risk: • Manage the rapid growth in certificates • Gain visibility into where keys and certificates are located • Secure your certificates against cyberattacks • Enforce automation of certificate issuance and renewal
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sans 20, security controls, cyber defense, cyber attacks, secure digital certificates, cryptographic keys, automation
    
Venafi

Plan Intelligently with AI Blueprint

Published By: Verint APAC     Published Date: Aug 01, 2019
For enterprise businesses, the conversations you are having with your customers and employees can help transform your future. At Verint Next IT, we deliver intelligent self-service solutions to help companies elevate the customer experience while driving operational efficiency. We understand that the challenge for many companies exploring AI and automation initiatives lies in knowing the right place to start and also how to grow. That’s why we offer AI Blueprint™. With AI Blueprint and our proven Alme® platform, we ensure that every enterprise succeeds with AI now and in the future. Download the eBook to learn: • What AI Blueprint is, what it does and why it matters • The benefits of Conversational AI and how it is transforming businesses everywhere • Five ways AI Blueprint and our Alme platform help companies thrive with intelligent virtual assistant (IVA) and chatbot solutions
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Verint APAC

Digital Age/ Digital Goods

Published By: Vindicia     Published Date: Jun 17, 2014
Many digital offerings are sold on a subscription and recurring basis. Bring Digital Goods and Subscribers Together - this eBook gives you nine essentials for acquiring subscription and recurring revenue customers.
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subscription revenue billing, subscription payments, subscription model best practices, subscription billing solutions, subscription billing software, subscription billing platform, subscription billing company, subscription billing business models, subscription billing analytics, subscription billing, saas digital storefront, saas billing solutions, recurring billing software, recurring billing, microtransaction business model, micro transactional model, enterprise subscription billing, digital storefront optimization, digital storefront, digital economy automation
    
Vindicia

Digital Age/ Digital Goods

Published By: Vindicia     Published Date: Jun 17, 2014
The eBook ‘Digital Age / Digital Goods’ provides information on the various components you’ll want to address while you test an acquisition mix best suited for your organization, and your target audience.
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subscription revenue billing, subscription payments, subscription model best practices, subscription billing solutions, subscription billing software, subscription billing platform, subscription billing company, subscription billing business models, subscription billing analytics, subscription billing, saas digital storefront, saas billing solutions, recurring billing software, recurring billing, microtransaction business model, micro transactional model, enterprise subscription billing, digital storefront optimization, digital storefront, digital economy automation
    
Vindicia

Applying an Economic Model to IT Management: Operations Management in the Virtual Data Center

Published By: VMTurbo     Published Date: Apr 11, 2013
This whitepaper describes VMTurbo’s supply chain economy approach, which uniquely addresses these requirements. VMTurbo combines monitoring, analytics and actions to enable proactive virtualization management. VMTurbo’s Observe Advise Automate model delivers intelligent and holistic visibility, analytics and automation.
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economic, management, operations, virtualization, vmturbo, analytics
    
VMTurbo

IT Management for the Cloud Era

Published By: VMTurbo     Published Date: Oct 25, 2013
Businesses receive a number of benefits from running their IT operations within virtualized cloud environments, including: automation, economics and efficieny. Yet, as more mission-critical applications and workloads are run within cloud environments, IT staff lack the means for effective management. Businesses need new tools that meet cloud-era demands and deliver the same benefits as cloud computing itself: automation, economics and efficiency.
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vmturbo, operations manager, vmturbo operations manager, it management, cloud, cloud computing, applications, workload, virtualization, cloud environments, automation, economics, efficiency, it infrastructure, business process automation, infrastructure management
    
VMTurbo

The VMTurbo Cloud Control Plane

Published By: VMTurbo     Published Date: Feb 11, 2014
These new software-defined capabilities, enabling enterprises and service providers bridge the gap between software-defined flexibility and the true business potential of the Software-Defined Datacenter.
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vmturbo, software-defined datacenter, sddc, virtualization, virtualizing business, business-critical, business applications, enabling enterprises, service providers, big data, process automation, decision automation, data management, cloud computing, data center
    
VMTurbo

ESG Whitepaper - Virtualization moves the SMB market forward

Published By: VMware     Published Date: Dec 18, 2012
This whitepaper talks about the pressures that SMB is facing -including small budgets, limited skill sets among IT staff, and limitations in their existing processes.
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smb, virtualization, cloud, server, security, automation, endpoint, application delivery, infrastructure, servers, application integration, business technology, green computing
    
VMware
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