it automation

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IT Service Management Blueprint: Define Your Services for Fast and Accurate Service Delivery

Published By: ServiceNow     Published Date: Jan 17, 2017
Provide better IT service delivery, more consistently, and with less effort This eBook, “Define Your Services for Fast and Accurate Service Delivery,“ shows you: A simple plan for defining and managing your services and building your single system of record in a CMDB Best practices for incident, change, problem and asset management, reporting, and more How to prevent unexpected downtime creating a comprehensive, connected view of business services and IT Infrastructure
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it management, it automation, it ticketing, help desk, service desk, itsm, it service management, management, service, infrastructure
    
ServiceNow

IT Service Management Blueprint: Accelerate Service Delivery with Automation

Published By: ServiceNow     Published Date: Jan 17, 2017
Learn how automation is the key to saving time and boosting satisfaction This eBook, “Accelerate Service Delivery with Automation,” will help you reclaim lost productivity with: An overview of the objectives and benefits of automation Best practices for transforming your ITSM into a modern, reliable experience Useful measurements for gauging progress and demonstrating the success of your automation efforts
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it management, it automation, it ticketing, help desk, service desk, itsm, it service management, management, service, automation, productivity
    
ServiceNow

IT Service Management Blueprint: Consumerize the User Experience

Published By: ServiceNow     Published Date: Jan 17, 2017
A self-service experience helps IT and business users do more, and do it better, at a lower cost This eBook, “Consumerize the User Experience,” distills insights from the ServiceNow user community that can help you rapidly deploy an improved self-service experience while maximizing your short, medium, and long-term benefits. Learn best practices to: • Create a self-service portal where users can report issues, make requests, ask questions, and check request status • Define the service catalog to accurately reflect details of supported services, such as: scope, cost, service level agreements (SLAs), dependencies, and more • Automate knowledge sharing for better service and less hunting for information
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it management, it automation, it ticketing, help desk, service desk, itsm, it service management, management, service, automation, productivity, consumer
    
ServiceNow

ITIL Overview eBook Series

Published By: ServiceNow     Published Date: Jan 17, 2017
Learning ITIL is not easy. If memorizing ITIL terminology has made you either: 1. Comatose 2. Caffeine addicted 3. Repeatedly Google the term “coping strategies” … Then clearly, you have not read our ITIL eBook series. This series will help you learn ITIL in a way that is actually (gasp!) fun. You’ll learn all about the five stages of ITIL and get: • A deeper understanding of what ITIL is and why it’s so important to keep everything running at work • Translations of ITIL terms (the digestible kind) to put you on the path to get ITIL certified • Useful diagrams and processes to facilitate the smooth and efficient delivery of IT services What are you waiting for? Dive in!
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it management, it automation, it ticketing, help desk, service desk, itil, itsm, it service management, management, service, infrastructure, itil, ebook
    
ServiceNow

How to Overcome Today’s Top ITSM Challenges

Published By: ServiceNow     Published Date: Jan 13, 2017
Overcome these four obstacles to deliver IT services everyone will love You and your company deserve a service desk that is truly helpful. Learn from this blueprint how to deliver a delightful IT experience that will help you go from: Poor support to customer delight No control to a predictable experience Managing costs to demonstrating value Rigid to agile
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it management, it automation, it ticketing, help desk, service desk, customer, service, management, itsm, it service management
    
ServiceNow

ITIL eBook

Published By: ServiceNow     Published Date: Jan 13, 2017
The End of Now. The Beginning of Now. Your IT service desk is swamped from the moment work begins. It’s unclear how to gain control without the right tracking, prioritization and reporting. But with the right guidance, you can improve IT service delivery and demonstrate how IT is performing to support the business. This eBook, the first in a series that addresses key aspects of IT Service Management, provides best practices on how to: Accelerate incident resolution with automation and prioritization Improve change management processes with better controls and visibility Optimize reporting for setting goals, aligning priorities, demonstrating results
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ServiceNow

Crossing the Legacy ITSM Chasm: A Risk/Benefits Assessment

Published By: ServiceNow     Published Date: Jan 03, 2017
The scope and value that modern IT service delivery provides a business is increasing dramatically, according to a new research reportfrom Enterprise Management Associates (EMA). And yet in some organizations legacy ITSM systems contribute significantly to reduced credibility for IT departments who fail to integrate with and support important business concerns. This lack of modern IT service delivery creates multiple issues for the enterprise, including: Increasing divergence of IT and business performance Rising costs due to service delivery complexity Inability to measure and protect a business from potential risks Informed by extensive research and two compelling deployment narratives, this report examines what EMA calls “next-generation ITSM” and its contributions toward optimizing changing IT and business requirements. EMA contrasts these advances with the risks of staying with legacy ITSM models and then evaluates and itemizes the risks of “doing nothing” by allowing legacy ITS
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it management, it automation, it ticketing, help desk, service desk, itsm, it service management
    
ServiceNow

Who's Afraid Of Legacy Migration?

Published By: ServiceNow     Published Date: Jan 03, 2017
Migrating to a modern ITSM solution offers a myriad of benefits. So why aren’t more companies doing it? This white paper explores the fear of legacy suite change and how to overcome it, including: How choosing the right partner can smooth the transition Best practices for each phase of legacy migration A first-hand look at how one company migrated successfully Download the white paper to understand why modernizing your legacy ITSM is the right choice.
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it management, it automation, it ticketing, help desk, service desk, itsm, it service management, management, service, automation, productivity
    
ServiceNow

Don't Let Fear of Legacy ITSM Migration Hold You Back

Published By: ServiceNow     Published Date: Jan 03, 2017
Replacing your legacy ITSM suite doesn’t have to be scary. So why hasn’t every company migrated to a modern ITSM platform? This eBook explores the best practices for a simpler migration to overcome the fear of legacy suite change, including: How choosing the right partner can smooth the transition Best practices for a phased approach to legacy migration A first-hand look at how one company migrated successfully Read the eBook for more on the risks of inaction and rewards of ITSM modernization.
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it management, it automation, it ticketing, help desk, service desk, itsm, it service management, management, service, automation, productivity
    
ServiceNow

4 Reasons Supply Chain Leaders Are Investing in Order Management Automation

Published By: Esker     Published Date: Dec 19, 2016
There is a noticeable shift occurring in the world of order management. Traditionally, projects related to order-taking were spearheaded by the customer service department. Not anymore. The pressures of today’s global economy have forced supply chain functions to play a more direct and strategic role in reducing costs, improving the customer experience, and driving added value throughout the organization. Naturally, supply chain leaders now have a significantly higher rate of interest and involvement in order management initiatives. Supply chain leaders work in a competitive environment, and in order to get ahead of the competition, they are increasingly turning to order processing automation solutions. Find out the four key reasons automation is emerging in the supply chain. Download now!
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Esker

Handling EDI Exceptions with Order Processing Automation: A Guide for Customer Service Processionals

Published By: Esker     Published Date: Dec 19, 2016
Electronic Data Interchange, commonly referred to as EDI, is a process that allows data to be exchanged between businesses in a standard electronic format. Sales order processing is an area of business where EDI is used extensively. However, up to one-third of EDI orders can contain exceptions — this is where problems surface. Traditional handling methods cause a host of challenges for customer service professionals and the business as a whole. This eBook aims to expose these issues, while showing how order processing automation can work with existing EDI environments to streamline exception handling and fix any potential problems before they mess up your ERP system and bottom line. Learn more about EDI Exceptions, download now!
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Esker

Harnessing the Power of Accounts Payable Automation: Even in Complex, Multi-ERP Environments

Published By: Esker     Published Date: Dec 19, 2016
In today’s highly competitive business environment, many organizations are expanding through mergers and acquisitions (M&As). Unfortunately, success comes at a cost. Growth via M&A activity often involves absorbing disparate ERP applications, which, over time, can create significant inefficiencies — particularly in the accounts payable (AP) department. The good news is, AP automation is emerging as an end-to-end solution that forward-thinking organizations can use to eliminate AP-related silos and maximize their market potential. Businesses with a complex ERP environment have several choices when it comes to AP automation solutions. This white paper is intended to assist AP and finance leaders, along with ERP system administrators, in evaluating their options, simplifying the decision-making process, and getting the absolute most out of their AP automation investment.
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Esker

Process Automation in Accounting and Finance

Published By: BlackLine     Published Date: Dec 06, 2016
Despite advances in technology, many management accountants continue to spend long hours on manual and redundant month-end activities. Freeing them from this labor enables them to focus on strategic initiatives that can help grow the business. Download this white paper now to learn more about process automation.
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BlackLine

The Storage Automation Report

Published By: NetApp     Published Date: Dec 05, 2016
See how IT professionals in your industry are leveraging automation in the next generation data center. Download The Storage Automation Report to find out: - 300 IT professionals' drivers behind storage automation and the benefits they've realized - How the rise of the DevOps approach has fueled the need for automation at the storage layer - Preferences around storage management plug-ins and software development kits
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NetApp

Gain business agility through data center automation

Published By: Citrix     Published Date: Nov 14, 2016
Modernize application networking with Citrix NetScaler and Cisco Application Centric Infrastructure (ACI)
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cisco, citrix, citrix netscaler, cisco aci, data center automation, sdn, software defined networking, networking, knowledge management, enterprise applications, business technology
    
Citrix

Does your application infrastructure meet modern business user needs?

Published By: Citrix     Published Date: Nov 14, 2016
Does your application infrastructure meet modern business user needs? Download this infograph to learn how to deliver business agility through datacenter automation with Citrix NetScaler and Cisco Application Centric Infrastructure (ACI).
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cisco, citrix, citrix netscaler, cisco aci, application centric infrastructure, networking, enterprise applications, business technology
    
Citrix

Data center automation with Cisco ACI and Citrix NetScaler

Published By: Citrix     Published Date: Nov 14, 2016
Watch this Datacenter Automation on-demand webinar with Citrix NetScaler and Cisco ACI, featuring Sr. Solutions Marketing Manager, Cisco – Ravi Balakrishnan.
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cisco, citrix, citrix netscaler, cisco aci, datacenter automation, networking, enterprise applications, business technology
    
Citrix

YRC Freight Achieves Business Agility with Citrix NetScaler and Cisco ACI

Published By: Citrix     Published Date: Nov 14, 2016
Watch this on-demand webinar to learn how YRC Freight achieves business agility through datacenter automation with Citrix NetScaler and Cisco ACI.
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cisco, citrix, citrix netscaler, cisco aci, yrc, business agility, networking, enterprise applications, business technology
    
Citrix

Toward a World of Frictionless Change: Using IT Automation to Deliver Constantly Modern Software

Published By: Puppet     Published Date: Nov 08, 2016
Information technology is racing ahead with a Moore’s law-like inexorability and compounding rate. While it’s impossible to know what’s next, it's possible to get out of reactive mode and get ahead of the game. And that doesn’t mean simply focusing on practices like DevOps or technologies like cloud adoption and container stack selection.
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Puppet

A 6-Step Guide to Getting Started with Network Automation

Published By: Juniper Networks     Published Date: Nov 01, 2016
In this white paper we offer a six-step guide to getting started with network automation. We outline the processes involved in planning for automation and define areas of the business that can benefit, while also discussing how to overcome cultural challenges and ensure that you choose the right tools and partners.
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Juniper Networks

Create Your Cross-Channel Digital Advertising Plan

Published By: Marketo     Published Date: Oct 17, 2016
As a marketer, you need to think across channels in your digital advertising. Through advanced digital advertising and marketing automation technology, like Marketo’s Ad Bridge, Real-Time Personalization, and more, you can easily listen and react from a variety of channels. Download to learn more.
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digital advertising, cross-channel, multi media
    
Marketo

Preparing for the Next Generation of Enterprise Applications

Published By: IBM     Published Date: Oct 07, 2016
The world of IT is rapidly transforming — from back office process automation to front line engagement. Put another way, IT no longer supports the business, it *is* the business. The challenge is, the application architectures and processes of existing applications are inadequate to support the requirements of tomorrow’s IT. This presentation will discuss the changing nature of business and customer engagement and discuss what capabilities IT must put in place to deliver the next generation of enterprise applications.
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ibm, cloud, middleware, infrastructure, enterprise applications, application performance management, apm, networking, knowledge management, business technology
    
IBM

Reliable, Cost-Saving, Leased-Line Alternatives for Field Area Networks

Published By: Cambium Networks     Published Date: Oct 03, 2016
Cambium Networks’ fixed wireless broadband solutions provide an attractive ROI for electric utilities when replacing leased-lines for: Redundant backbone IP network rings Smart meter and distribution automation aggregation transport Transport for substation and distribution SCADA data Remote office connectivity Mobile WiFi connectivity in substations and operation centers Download this white paper to learn more.
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wireless broadband, roi, mobile wi-fi connectivity, smart meter, network performance, wireless service providers
    
Cambium Networks

Cybersecurity for Dummies

Published By: Palo Alto Networks     Published Date: Sep 30, 2016
Palo Alto Networks is leading a new era in cybersecurity by securing thousands of enterprise, government, and service provider network from cyber threats and protecting our digital way of life.
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palo alto, firewall, cyber security, automation, cybersecurity for dummies
    
Palo Alto Networks

1:1 Conversations with Video: Marketing Automation, Interactivity, and Personalization

Published By: Brightcove     Published Date: Sep 26, 2016
Enable valuable digital dialogues through a combination of marketing automation, interactive video, and personalized content. Intelligently crafting these elements of your campaign, while effectively integrating the tech stack tools that empower 1:1 conversations (OVP, MAP, and CRM), can create a remarkable video marketing strategy.
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Brightcove
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