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Best Practices for Chat Deployments With Oracle Chat Cloud Service

Published By: Oracle APAC ZO OD Prime Volume CX ABM Leads June 2017     Published Date: Jul 11, 2017
Despite the rise in chat adoption, many organizations are still not providing the service their customers expect. That’s why it’s essential to follow proven best practices, including defining goals, identifying key metrics, and appropriately hiring and training staff. With these foundations in place, organizations can establish routing and queuing practices, before customizing the solution to meet their specific needs, and fine-tuning analytics to further improve performance. To learn more about how Oracle Chat Cloud Service can improve CSAT, customer loyalty, and revenue for your organization, visit oracle.com/goto/chatbestpractices
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home page support, faq escalation, points of right-channeling, frustration points, page headers and footers, business driver, chat channel, customer satisfaction, sales, productivity, hyperlinks, mobile users, screen real estate
    
Oracle APAC ZO OD Prime Volume CX ABM Leads June 2017

Economist Intelligence Unit Webinar: The CFO is the New Driver of Digital Change

Published By: Oracle     Published Date: Mar 07, 2019
An On-Demand Webinar with the Economist Intelligence Unit (EIU) and a leading CFO, exploring the changing role of today’s CFO, based on EIU’s recent CFO survey. Learn how CFOs and Finance: • Are well-placed to exercise digital leadership • Make relevant data visible across the business • Develop goals and metrics for digital success
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Oracle

Why Workday?

Published By: Workday     Published Date: Jul 19, 2017
Every day, hundreds of organizations communicate, collaborate, and drive their business forward with Workday cloud applications. Our customers say they gain unprecedented visibility into their workforce, improve overall productivity, and get the right people working on the most important initiatives—things they could not achieve with legacy systems. And all of this is accomplished with applications that are intuitive and easy to use. Our customers are unique and have different goals, challenges, and priorities. What they share in common is that they all decided to move beyond legacy systems to the cloud with Workday. So, why Workday?
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employee management, customer service, business process, reporting, integrations, custom data requirements, it processes, cfo, ceo, workday, human capitol management
    
Workday

Private Equity Firm uses SharePoint for Deal Management

Published By: Longi Engineering     Published Date: Jan 23, 2018
Longi Engineering was engaged to assist a Private Equity Firm in implementing a SharePoint deal management system as an additional component to their existing on premise SharePoint server solution. The organization faced multiple challenges in that they did not possess an efficient technology solution that allowed them to manage their deals and associated history. One of the organization’s goals was to create a centralized, easily accessible dashboard interface from which they could rapidly determine the status of a deal as well as manage their deals. Their deal lifecycle had multiple stages depending on whether a deal was New, in a diligence phase, on Hold or Dead.
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software development, it consulting services, net software solutions, microsoft sharepoint
    
Longi Engineering

Demystify Your Cloud Journey

Published By: Hitachi EMEA     Published Date: Nov 11, 2019
The cloud journey today is well past the initial adoption phase. The question for most organizations is not ‘if cloud’ but ‘what’ and ‘when’; and ensuring that the strategy it embarks on achieves its business goals. This strategy is aiding organizations in transforming their operations and making them more digital and agile. Replacing your IT infrastructure with a cloud first approach, or even integrating both approaches, can be a daunting task.This white paper discusses the key factors to consider when migrating to the cloud.
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Hitachi EMEA

9 questions you need to ask when evaluating personalisation platforms

Published By: Monetate     Published Date: Oct 05, 2018
So you’re thinking about personalisation. Great. You’ve come to the right place. Your timing is good, too. FitForCommerce found that 71% of shoppers agree personalisation makes it easier to find the products that they want to buy. And when products are easy to buy, you can sell more of them. But deciding you want to personalise the shopping experience for your customers is just the beginning. You also need an agile software partner to help you deliver that experience, so you can quickly respond to changing customer behaviours and preferences. To get the most value out of your potential software partner, we recommend you ask tough questions to make sure your investment will help you meet your business goals. Here are our top nine questions to ask a potential personalisation partner.
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Monetate

Systems of Insight - Moving Beyond Traditional Analytics

Published By: TIBCO Software     Published Date: Aug 13, 2018
There are so many opportunities for businesses to collect data that getting a clear picture of all of it can be an uphill battle—and leveraging it for insight can be nearly impossible. But whether you are a start-up or a multinational conglomerate, not taking advantage of the available data is a mistake you cannot risk making. According to a 2016 McKinsey & Company study, over the past three years, digital leaders have achieved revenue growth five times greater, an operating margin profit eight times greater, and a return to shareholder value two times higher than laggards. Companies today need a closed loop system that combines data, insight, and action. Download this paper to learn about the goals of a system of insight (SOI), the common set of technologies that all systems of insight need, and how an SOI can make a difference in your business.
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TIBCO Software

IDC INFOBRIEF | Leverage Managed Cloud Services to Deliver on Digital Transformation

Published By: Rackspace     Published Date: May 28, 2019
Established organizations around the world are grappling with the dawn of the digital transformation (DX) economy as they find themselves disrupted by digital natives. In the digital age, traditional organizations risk being disrupted if they keep the status quo. For resource-constrained IT organizations, cloud services will be the foundation for their DX journey. This IDC InfoBrief takes a closer look at the new infrastructural requirements of transforming organizations and how managed cloud services are enabling their DX journey – with three key industries in the spotlight: • Retail – Retailers are expected to be significantly more mature in their cloud adoption in two years, and the next 12 months will see more deployments of hosted private cloud to support their business goals. • Travel and Hospitality – Enterprises will invest in hosted private cloud and IaaS, and adopt cloud-based applications to gain positive business outcomes from supply chain, enhanced guest experience and p
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managed cloud services, digital transformation, retail, travel, hospitality
    
Rackspace

WHITE PAPER | Seven Steps to Get Started with Microsoft Azure

Published By: Rackspace     Published Date: May 28, 2019
Getting started with Microsoft Azure can be easier than you imagine – Rackspace is a seasoned cloud management partner of myriad customers around the world. Pooling its depth of cloud experience with its expertise across all the major cloud platforms, Rackspace sieves out the proven steps to help IT teams adopt Azure cloud in lowering costs, more strategic use of IT resources and a competitive edge. To get started with Microsoft Azure, check out this white paper for coverage of the essentials, from planning and budgeting to choosing the best strategy to secure your cloud environment, in seven critical steps: 1. Don’t start with a production workload 2. Consider any corporate policies and compliance issues 3. Define your goals for the cloud 4. Calculate your financial return on Azure 5. Determine your cloud identity strategy 6. Consider how to secure your cloud environment 7. Realize it’s not as easy as it looks
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azure workloads, security, compliance, infrastructure, iaas, paas, saas
    
Rackspace

What is UCAAS—And How Do I Buy It?

Published By: PGi     Published Date: May 03, 2019
Frost & Sullivan research shows that unified communications (UC) is here to stay, with almost two-thirds of companies reporting that UC is deployed within their organization. GlobalMeet partnered with Frost & Sullivan to define unified communications as a service and outline how the cloud-based solution supports corporate goals. UCaaS delivers a wide variety of benefits to businesses, but not all UCaaS solutions are alike. Download the white paper to learn what key features and functionality to look for when evaluating potential UCaaS providers.
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PGi

Increasing operational efficiency by 300% -- with RPA

Published By: Automation Anywhere APAC     Published Date: Aug 15, 2019
After evaluating all the options on the market, one company chose Automation Anywhere RPA to start its digital transformation journey and automate its invoice processing, help desk, and internal financial reporting processes. The company achieved its initial goals—and more. It got the first initiative—automating accounts payable—up and running in less than 6 months, and increased the efficiency of the operation by 300%.
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efficiency, rpa, roi, digital workforce, ocr
    
Automation Anywhere APAC

IDC INFOBRIEF | Leverage Managed Cloud Services to Deliver on Digital Transformation

Published By: Rackspace     Published Date: May 28, 2019
Established organizations around the world are grappling with the dawn of the digital transformation (DX) economy as they find themselves disrupted by digital natives. In the digital age, traditional organizations risk being disrupted if they keep the status quo. For resource-constrained IT organizations, cloud services will be the foundation for their DX journey. This IDC InfoBrief takes a closer look at the new infrastructural requirements of transforming organizations and how managed cloud services are enabling their DX journey – with three key industries in the spotlight: • Retail – Retailers are expected to be significantly more mature in their cloud adoption in two years, and the next 12 months will see more deployments of hosted private cloud to support their business goals. • Travel and Hospitality – Enterprises will invest in hosted private cloud and IaaS, and adopt cloud-based applications to gain positive business outcomes from supply chain, enhanced guest experience and p
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Rackspace

WHITE PAPER | Seven Steps to Get Started with Microsoft Azure

Published By: Rackspace     Published Date: May 28, 2019
Getting started with Microsoft Azure can be easier than you imagine – Rackspace is a seasoned cloud management partner of myriad customers around the world. Pooling its depth of cloud experience with its expertise across all the major cloud platforms, Rackspace sieves out the proven steps to help IT teams adopt Azure cloud in lowering costs, more strategic use of IT resources and a competitive edge. To get started with Microsoft Azure, check out this white paper for coverage of the essentials, from planning and budgeting to choosing the best strategy to secure your cloud environment, in seven critical steps: 1. Don’t start with a production workload 2. Consider any corporate policies and compliance issues 3. Define your goals for the cloud 4. Calculate your financial return on Azure 5. Determine your cloud identity strategy 6. Consider how to secure your cloud environment 7. Realize it’s not as easy as it looks
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Rackspace

Agile Integration Is Critical To Successful Digital Transformation

Published By: Red Hat APAC     Published Date: Jun 27, 2019
Forrester conducted a survey of global mid-sized companies about their software development initiatives and business performance. The study established a clear link between business performance and the use of agile integration. Forrester made several recommendations: blend agile integration with agile development, broaden integration strategy and architecture, center on business design, and blur the lines between internal and external integration. Red Hat can help organizations reach these agile integration goals.
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Red Hat APAC

Gartner Report: Align NetOps and SecOps Tool Objectives with Shared Use Cases

Published By: Gigamon     Published Date: Feb 21, 2019
Download the latest Gartner report Align NetOps and SecOps Tool Objectives with Shared Use Cases and see why your NetOps and SecOps teams need to unite. The research looks at opportunities to create a faster, more secure network by strengthening crossfunctional communications and improving toolset usage. Learn how sharing tools, skillsets, common goals and best practices can result in a higher-performance network with reduced overhead and an optimized budget with less waste.
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Gigamon

The CIO's Guide to Data Protection in the Virtual + Physical Data Center

Published By: Dell & Microsoft     Published Date: Jul 10, 2013
This guide will examine major business risks associated with traditional data protection approaches, particularly with regard to their applicability for a hybrid, virtual + physical data center. It will redefine the business goals and drivers for data protection, and consider alternative approaches that better meet those goals.
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data protection, virtual data center, physical data center, hybrid
    
Dell & Microsoft

How HR Can Support Growth

Published By: Workday France     Published Date: May 01, 2019
HR can do more for your organization than just day-to-day tasks. In fact, many of your peers are using it to help achieve growth goals and other business objectives. This eBook explores how technology can transform HR into a more strategic partner for the whole organization. Read now.
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workday, workforce technology, digital strategy
    
Workday France

How HR Can Support Growth

Published By: Workday     Published Date: Apr 30, 2019
HR can do more for your organisation than just day-to-day tasks. In fact, many of your peers are using it to help achieve growth goals and other business objectives. This eBook explores how technology can transform HR into a more strategic partner for the whole organisation. Read now.
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workday, workforce technology, digital strategy
    
Workday

Equinix Customer Case Study- FreedomPay

Published By: Equinix EMEA     Published Date: Mar 21, 2019
FreedomPay, a leader in global digital commerce solutions, wanted to expand its global presence in the United Kingdom and Asia Pacific while reinforcing business infrastructure, expanding storage to the cloud and providing a more security shopping experience. The company leveraged an Interconnection Oriented Architecture™ (IOA®) strategy on Platform Equinix along with other design and deployment partners to achieve its goals and realize $1 million saving in CAPEX and OPEX costs. To find out more, download this case study today.
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Equinix EMEA

Budgeting for Growth: The New Terrain of Data-Inspired Finance

Published By: Dun & Bradstreet     Published Date: Oct 21, 2016
When it comes to data-inspired growth, cutting costs isn’t the answer. As a CFO, you’re in a strong position to help teams explore what is possible within a business, under what constraints and in what time frame. Envision yourself as a strategist, enabler, and connector. In addition to appeasing your executive teams and shareholders, you’re also in a strong position to help your company reach new heights. Examine the nuances within your data, and align around a common set of growth goals. Download this white paper to learn more.
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Dun & Bradstreet

Wired Money: 5 Ways Modern Finance Teams Can Deliver Growth

Published By: Dun & Bradstreet     Published Date: Oct 21, 2016
Companies are looking to their CFOs for strong leadership in developing corporate strategies and achieving growth. CFOs can meet these rising expectations by leveraging their knowledge of corporate data to extract valuable insights about customers, suppliers, partners and other stakeholders. Supported by analytics, CFOs can help their companies create a global, unified and clear view of their many relationships with customers and others to guide intelligent risk-taking and thoughtful investment—both necessary catalysts for growth. This capability will also enable the company, particularly its sales and marketing functions, to move faster and adapt more quickly to changing conditions. The 21st-century CFO is not only concerned with controlling costs and minimizing risk, but also with maximizing opportunities and generating growth. The right foundational technologies and organizational processes for data-driven decision making can help them achieve all of these strategic goals.
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Dun & Bradstreet

Power up Your Strategy with D&B’s 2016 B2B Marketing Data Report

Published By: Dun & Bradstreet     Published Date: Mar 08, 2016
Did you know that the average health of marketers’ data is only “questionable?” Dun & Bradstreet analyzed 695M customer contact records and surveyed more than 500 B2B marketers to provide the truth about the state of B2B marketing data. Download the fourth annual report to discover how you can turn improved data quality into a competitive advantage. • The trends and pitfalls every data-driven marketer needs to know • The true state of B2B marketing data quality • Benchmarks for assessing your own data quality • Dun & Bradstreet’s research of B2B marketers’ data-fueled priorities for 2016 Do you have the data strategy you need to deliver on your marketing goals? Download the B2B Marketing Data Report to find out!
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Dun & Bradstreet

Harmonizing urban movement - How location intelligence is transforming mobility in cities

Published By: HERE Technologies     Published Date: Jul 23, 2019
Whether you’re a private company moving people or goods, or a governmental organization responsible for managing traffic flow, urban environments present a common set of challenges. Greater safety, reduced congestion and pollution, a better consumer experience, more well-organized networks and intuitive vehicle use are shared goals for all those looking to transform urban mobility. City transportation is about to undergo a seismic change. This presents a huge opportunity for businesses to improve their services and for public sector leaders to understand and manage networks more efficiently. By reading this ebook, you will discover how location intelligence helps: - Meet ever-increasing customer expectations of timely pick-ups and deliveries - Improve safety and congestion across a road network - Reduce operational costs and improve efficiency for movers of people and parcels -Maximize the use of fleet vehicles and drivers by efficiently matching supply to demand
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here tech, mapping, location data, location intelligence
    
HERE Technologies

Forrester GDPR Microsite: Data Protection Gets Personal: GDPR Through the Lens of Data Security

Published By: IBM     Published Date: Sep 06, 2018
General Data Protection Regulation (GDPR) represents a paradigm shift in the way companies across the globe must approach protecting personal data. As of May 2018, EU data subjects now have greater autonomy than ever before over how their personal information is collected, stored and shared – and the repercussions for companies that fail to comply will be significant. At the heart of the matter lies Data Security and Protection. Protect the personal data, and you are well on your way to tackling many of the challenges the GDPR presents. But this is no easy task – before you protect your data, you must understand it, and even once you’ve achieved these goals, continually re-evaluate your data privacy and protection posture to adapt to changes in this dynamic environment.
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IBM

Conduct Easy Performance Reviews to Drive Results

Published By: Taleo     Published Date: Apr 11, 2011
Create an environment where employee and managers can track assigned activities, communicate job performance expectations, and define goals that are aligned to business objectives. Performance management ensures that everyone is focused on the right initiatives to deliver results.
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taleo, performance review, business strategy, performance management, goal management, reporting, analysis, compensation, saas, qualitative goals, quantitative goals, organizational objectives, hr professionals
    
Taleo
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