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Deliver Apps and Manage Users at Scale

Published By: VMware AirWatch     Published Date: Sep 21, 2016
Deliver better services, reduce expenses and comply with regulations are familiar business demands heard by financial services IT leaders. Simultaneously, the time and cost of managing custom apps to run core business operations continues to rise. Not only does this obstruct the speed of innovation adoption, it also increases the need for better end user experiences due to app management volume. How can financial services IT teams enable more efficacy alongside business growth, while reducing their own IT management burden? This ebook examines four ways financial services organizations can deliver apps and manage users at scale while reducing costs and optimizing existing investments.
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VMware AirWatch

Forrester Report 2018: Customer Service Trends

Published By: Genesys     Published Date: Jun 13, 2018
Ease, effectiveness and emotion drive great customer service, but top-line growth requires that application development and delivery (AD&D) professionals keep an eye on trends. Forrester Research has identified 10 customer service trends in 2018 for AD&D and others who support customer service. Before you strategize on improving your quality of service, read this Forrester Report by Vice President and Principal Analyst Kate Leggett. You’ll learn which investments are critical and the advantages of: • Focusing on context and inquiry type to deliver the best customer experience • Using automation and AI to uncover new revenue streams and transform operations • Exploring new labor models to maximize human connections in a digital world
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customer service, ease, effectiveness, automation
    
Genesys

Getting to Iconic: How world-leading brands balance talent and technology for CX excellence

Published By: Genesys     Published Date: Feb 08, 2019
Successfully implementing and managing a comprehensive suite of customer experience technologies is essential for global businesses seeking to sustain high levels of customer experience and brand value. However, knowing how to temper the instinct to throw technology solutions at efficiency problems is what distinguishes global customer experience leaders from the rest. New technologies must be balanced with appropriate investment in human resources. This is the central finding of a global survey of over 550 senior executives conducted by MIT Technology Review to examine the pressures that shape their customer experience processes and the tools and strategies they employ to mitigate those challenges and continuously improve customer engagement. Read the report to get a detailed look at: The strategies that differentiates an Iconic firm from other businesses How strategies vary across regions based on maturity and customer expectations Future innovation management and technology adopt
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Genesys

The Truth About Cloud in Small Contact Centers

Published By: Genesys     Published Date: Feb 12, 2019
What if the cloud could radically improve your customer’s experience, your operations, and your bottom line? There’s a reason why many organisations are taking advantage of the benefits of cloud for contact centers. This eBook, focuses on two profiles for small contact centers, small business and small of large – a small contact center that is part of a much larger enterprise. Get key insights from independent market research that will help you make a case to take your customer communications platform to the cloud. With the right solution, your business can benefit from enterprise-quality capabilities at a price you can afford. And you can realise a return on investment in as little as three months! Download this eBook and learn: How to calculate ROI and time-to-value in different types of small contact center profiles What factors to consider when selecting a cloud vendor Three common myths about the cloud
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Genesys

Getting to Iconic: How world-leading brands balance talent and technology for CX excellence

Published By: Genesys     Published Date: Feb 12, 2019
Successfully implementing and managing a comprehensive suite of customer experience technologies is essential for global businesses seeking to sustain high levels of customer experience and brand value. However, knowing how to temper the instinct to throw technology solutions at efficiency problems is what distinguishes global customer experience leaders from the rest. New technologies must be balanced with appropriate investment in human resources. This is the central finding of a global survey of over 550 senior executives conducted by MIT Technology Review to examine the pressures that shape their customer experience processes and the tools and strategies they employ to mitigate those challenges and continuously improve customer engagement. Read the report to get a detailed look at: The strategies that differentiates an Iconic firm from other businesses How strategies vary across regions based on maturity and customer expectations Future innovation management and technology adopt
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Genesys

Mac Management for Beginners

Published By: Jamf     Published Date: May 01, 2018
According to a recent survey, more than half of enterprise organizations now offer their employees the ability to choose what type of computer they use at work. Of those organizations offering choice, 72% employees choose Mac and 28% choose PC.** As Apple device numbers rise in business and education environments around the globe, it’s imperative that technology investments are maximized so that organizations can leverage Mac, iPad, iPhone and Apple TV to their full potential. This can put a heavy burden on IT staff that are now tasked with managing this influx of new devices – especially those in established Windows environments.
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Jamf

Will Your Company Survive The Next Big Disruption?

Published By: Juniper Networks     Published Date: Aug 08, 2017
Business is changing fast. Even companies that believe they have a competitive edge today are at risk of falling behind. Information Technology (IT) keeps businesses booming, but it’s a stretch for busy executives to drop into the data center to ensure that server racks and network boxes are humming. Leadership is preoccupied with growing the customer base, keeping costs down, profitability and growth. At a time when disruptive products and services are the name of the game, it’s become clear that doing “enough” with your technology investment simply isn’t enough to survive.
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Juniper Networks

Why Your Business Needs a Data Center Upgrade

Published By: Juniper Networks     Published Date: Feb 05, 2018
Data center requirements are shifting as the business environment evolves to leverage new technologies. Organizations are turning to multicloud environments comprising a mix of private cloud, public cloud, and on-premise infrastructure to best address their unique needs. Understandably, this shift is putting a renewed emphasis on security, automation, orchestration, and agility. IT leaders are responding by building and deploying multicloud data center networks that leverage automation and software-defined networks (SDN) as a cost effective means of providing dynamic network control. Of course, while many organizations are recognizing the need for a data center upgrade, not all have the same drivers. All, however, need to make a business case for the investment. Here are four common inflection points that can help you to justify the need for data center upgrades that support business goals.
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network, performance, data, security, efficiency, iot
    
Juniper Networks

UPS Horizons 2018 Sustainability Report

Published By: UPS     Published Date: Aug 22, 2018
The world is changing, and so are we. The e-commerce revolution continues to disrupt how goods and services are bought and sold, creating new demands and opportunities for our global logistics network. We’re making bold investments in advanced technologies to keep pace with this change, taking our integrated network to new levels of efficiency that translate into tangible sustainability benefits.ups.com/sustainability
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healthcare supply chain, specimen logistics, digital supply newtork, dsn, ups
    
UPS

Workforce Management in the Public Sector

Published By: Kronos     Published Date: Sep 24, 2018
Selecting and implementing a software solution like an ERP or workforce management solution that touches multiple parts of the organization is never easy. It is a significant investment of money, time, and resources. But in the end, the capability, efficiency, and savings of both time and money make the effort well worth it. Particularly in the public sector, the sooner you can achieve a return on any investment, the better.
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Kronos

A Buyer’s Guide to Performance Management Systems

Published By: Zugata     Published Date: Feb 02, 2018
Performance Management: The Practice Everyone Loves to Hate Let’s start with some real talk: Performance management is a topic that strikes fear into the hearts of most people in the HR field (not to mention managers and employees!). Most companies care about it, but few have figured out how to do it well. Research from CEB found that managers spend up to 200 hours per year on performance documentation, and a company of 10,000 spends an estimated $35 million a year to conduct reviews. Despite this huge investment of time and money, there is minimal return. Reviews don’t drive engagement or performance—and 95% of managers are dissatisfied with the way their companies conduct performance reviews.
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performance management, performance reviews, employee engagement
    
Zugata

Discover the Total Economic Impact™ of Epicor ERP

Published By: Epicor Software Corp     Published Date: Nov 07, 2017
Enterprise resource planning (ERP) software is the backbone of modern manufacturing information systems, enabling the digital transformation that’s changing operations and customer expectations. As the movement toward a digital workplace evolves, your ERP system must keep pace. Epicor commissioned Forrester Consulting to conduct a Total Economic Impact™ (TEI) study to examine the potential return on investment (ROI) of deploying Epicor ERP. Several manufacturers using Epicor ERP found: • Faster access to data and improved real-time visibility enabled better decision-making • Improved multi-company operational efficiency • Increased competitiveness with faster turnaround of customer quotes and improved pricing accuracy • Increased versatility with the Epicor ERP cloud offering • Access to deep expertise in manufacturing best practices Read the study to find out how else Epicor ERP has helped manufacturers.
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manufacturing information systems, erp software, epicor erp, digital transformation, total economic impact
    
Epicor Software Corp

Using eSignature to Enhance Existing Technology Investments

Published By: DocuSign UK     Published Date: Aug 08, 2018
"When implementing digital transformation initiatives that incorporate eSignature, organisations need to make sure they do not disrupt business processes and that their solutions work seamlessly with existing technology platforms. Download this eBook to learn how you can enhance your existing tech investments. "
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DocuSign UK

MP7000 Scanner Scale Specification Sheet

Published By: Zebra ABM     Published Date: Dec 14, 2017
Meet the demands of your highest-volume POS lanes with Zebra MP7000 next generation multi-plane 1D/2D imager. The MP7000 is loaded with features that take scanning performance and simplicity to the next level, enabling faster-than-ever checkout in cashier-manned and self-checkout lanes, improving cashier productivity, POS throughput and the shopper experience. A smart investment, the MP7000 offers an unmatched industry-best total cost of ownership (TCO) by delivering maximum uptime and minimum power consumption in an easy-to-service design with fewer parts and components. And with Zebra's complimentary powerful management applications, you can remotely manage all of your MP7000s, no matter where they are located.
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scanner, customer, productivity, mp7000, tco, total cost of ownership
    
Zebra ABM

The State of Pre-Hire Assessments

Published By: HireVue     Published Date: May 18, 2018
Recruiting and selecting talented people has become a top HR priority. To support this priority, many organizations are leveraging assessment tools and processes to find, hire, and select the best candidates. To better understand both the use and value of modern assessments, HR.com and its partner, HireVue, launched The State of Assessments survey. The investigation covered the following topics: • The biggest challenges to hiring the best talent • Primary benefits and uses of assessments • Features that HR professionals want most from assessment tools • Most commonly used components of assessments • Time-to-completion and completion rates associated with assessments • The role of video interviewing in the assessment process • Future investments in pre-hiring assessments • And, finally, the ways that high-performing organizations tend to differ from other organizations in terms of how they use these tools
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HireVue

Solving Today’s Digital Engagement Challenges

Published By: LogMeIn     Published Date: Feb 27, 2018
Exceptional customer service is a competitive differentiator. Providing consistent service that is tailored to the individual across a variety of digital channels can help organizations deliver personalized experiences that exceed the expectations of today’s digital savvy consumers. Yet, many organizations fail to deliver real-time relevance in their service experiences because critical customer data is siloed in different systems (CRM, ticketing, etc.) across the enterprise, making it difficult to understand the full customer journey and their needs at that point in time. We partnered with IDG Research to survey top-performing customer service organizations to determine the challenges they face, and, more importantly, their plans for driving better outcomes. One thing is clear: taking a strategic approach to future investments can help organizations meet their customer service objectives and deliver on customer expectations.
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digital, engagement, customer, service, research, organizations
    
LogMeIn

Cybersecurity for the modern era

Published By: Proofpoint     Published Date: Dec 21, 2018
If you’re like most IT leaders, you’re invested heavily in the latest security tools. Yet you’re still inundated with ransomware and other advanced malware, credential phishing, email fraud and more. You’re spending more time dealing with a growing volume of threats. And you’re seeing a shrinking return from your security investments. That’s because most of today’s attacks play off human weaknesses. Download this whitepaper today to find out the top tips on how to choose tools and solutions to improve behaviours and outcomes.
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Proofpoint

Webinars vs. Web Conferencing: What Tool is Best for You?

Published By: PGi     Published Date: Oct 01, 2018
You wouldn’t hold a critical investor call, customer event or shareholder’s meeting in your office bullpen. So why would you host an important virtual event on a platform intended to support small-group collaboration and teamwork? Frost & Sullivan research shows that two-thirds of companies use web conferencing on a regular basis for project collaboration. We also know that more and more of them are turning to the same solutions to host webinars for critical internal and external events. While web conferencing solutions can be used to support large-group or strategically important meetings, webinar technology is designed specifically for that purpose and will almost always deliver a better experience and a higher return on investment. Webinar tools deliver a wealth of features to help companies gain better insights into attendee sentiment for better investor relations, employee and customer experience, and lead generation and qualification: • Integrated video draws higher levels of int
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PGi

Ebook: Learning to Doing to Being: The Science Behind Lasting Transformation

Published By: BetterUp     Published Date: Dec 05, 2018
American corporations invest an estimated $160B on learning and development initiatives. But since employees forget up to 75% of what is taught, $120B of that investment is wasted. So, it's no wonder that 70% of organizational transformations fail. This eBook details what's required for successful individual transformation, from Learning to Doing to Being, incorporating the latest evidence from fields across the behavioral sciences.
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BetterUp

Learning to Doing to Being: The Science of Lasting Transformation

Published By: BetterUp     Published Date: Mar 06, 2019
Despite spending $160B per year on L&D software and another $14B on leadership development, organizations continue to see a limited return on their human capital investments. Don’t miss this on-demand webinar as Gabriella Kellerman MD, Chief Innovation Office at BetterUp, discusses how to move beyond short-term behavior change to lasting transformation--maximizing your investment and empowering your workforce.
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BetterUp

How CIOs Can Empower the Digital Workplace

Published By: Ricoh     Published Date: Sep 17, 2019
Depending on the region, only 7% to 18% of organizations currently possess the digital dexterity to succeed with software and services requiring digitally enlightened workers - Gartner Leaders can transform their organization, while reducing their risks and boosting their chances of success. Understand 3 Technologies that Improve Productivity, Communication and Collaboration. • Stay ahead of your competitors • Reduce operating costs • Leverage your print hardware investment to do more GET THE GUIDE NOW
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Ricoh

3 Technologies that Improve Productivity, Communication and Collaboration

Published By: Ricoh     Published Date: Sep 18, 2019
Depending on the region, only 7% to 18% of organizations currently possess the digital dexterity to succeed with software and services requiring digitally enlightened workers - Gartner Leaders can transform their organization, while reducing their risks and boosting their chances of success. Understand 3 Technologies that Improve Productivity, Communication and Collaboration. • Stay ahead of your competitors • Reduce operating costs • Leverage your print hardware investment to do more GET THE GUIDE NOW
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Ricoh

3 Technologies that Improve Productivity, Communication and Collaboration

Published By: Ricoh     Published Date: Sep 18, 2019
Depending on the region, only 7% to 18% of organizations currently possess the digital dexterity to succeed with software and services requiring digitally enlightened workers - Gartner Leaders can transform their organization, while reducing their risks and boosting their chances of success. Understand 3 Technologies that Improve Productivity, Communication and Collaboration. • Stay ahead of your competitors • Reduce operating costs • Leverage your print hardware investment to do more GET THE GUIDE NOW
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Ricoh

Cloud Adoption Keeps Expanding

Published By: Avaya     Published Date: Mar 22, 2019
Cloud technology is quickly becoming the default at companies of all sizes. Nine out of ten companies have already moved at least some of their applications or computing infrastructure to the cloud or plan to do so in the next 12 months. IT spending reflects this trend, with the average investment in cloud rising nearly 36% from two years ago. What’s more, cloud adoption isg rowing across all delivery models, with examples of every kind of application and workload on every kind of platform, according to a recent IDG survey. The survey results represent the practices and opinions of 550 IT decision-makers whose organizations have either already adopted cloud technology or plan to do so within the next three years.
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Avaya

The Definitive Guide to Content Analytics

Published By: Seismic     Published Date: May 14, 2019
Content is the backbone of marketing departments across the globe. Not only does content cost less than traditional marketing efforts (62% less to be exact, according to Demand Metric), it also provides 3x as many leads for the investment. So, what's the problem you ask? The problem is that leads don't necessarily translate to revenue. For content to truly be worth the investment, it needs to result in a measurable return. This guide unlocks how to find the answer to the often asked question: How much revenue are your content efforts driving?
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Seismic
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