it performance

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Quality Management in the Contact Center

Published By: 8x8 Inc.     Published Date: Nov 17, 2016
Effective quality management lets you improve the performance of contact center agents—and deliver the customer experience your business expects. The ICMI Tool Kit: Quality Management in the Contact Center provides valuable tips you can apply to start improving your contact center operations today. Developed by International Customer Management Institute (ICMI), a leader in contact center training and consulting, the tool kit lays out the foundations of an effective quality management program and offers a step-by-step approach to creating an effective program. Then it provides details to help you: • Perform effective coaching using the SAFE coaching framework • Calculate the ROI of your training and coaching investments • Developing a peer mentor program
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8x8 Inc.

(DELETE)Best Practices For Mobile Application Lifecycle Management

Published By: IBM     Published Date: Apr 20, 2017
Security from design through deployment. Mobile devices are now a reality in many organizations. Building on Mobile Device Management (MDM) and Mobile Application Management (MAM), organizations are increasingly developing their own enterprise apps for specific job tasks to improve productivity, business partnerships, customer satisfaction and bottom-line performance. However, to achieve these benefits, it is imperative that mobile security best practices are incorporated throughout the lifecycle of the application.
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IBM

Best Practices For Mobile Application Lifecycle Management

Published By: IBM     Published Date: Apr 20, 2017
Security from design through deployment. Mobile devices are now a reality in many organizations. Building on Mobile Device Management (MDM) and Mobile Application Management (MAM), organizations are increasingly developing their own enterprise apps for specific job tasks to improve productivity, business partnerships, customer satisfaction and bottom-line performance. However, to achieve these benefits, it is imperative that mobile security best practices are incorporated throughout the lifecycle of the application.
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application management, application development, organization optimization, authentication, application security, enterprise applications, app blocking
    
IBM

"The Experience Revolution. Mobilizing To Win - Are You Ready?"

Published By: IBM     Published Date: May 16, 2017
Technology has always enabled companies to reinvent how they engage with customers. But now we are seeing a profound shift – the convergence of physical and digital customer interactions – which is fundamentally changing how customers will interact and transact with brands and businesses everywhere. To better understand these dynamics, the IBV is conducting a Customer Experience (CX) study, published as a series, with multiple reports organized by topic.
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customer experience, digital perforamnce, it performance, digital experience, digital experience monitoring
    
IBM

4 Reasons to Use All-Flash Storage to Consolidate Cloud Applications

Published By: Pure Storage     Published Date: Jul 18, 2017
Application consolidation can be an important cloud initiative. By consolidating applications on an all-flash, cloud-centric platform, IT has the opportunity to reduce costs, lower risk and support a more integrated and interoperable infrastructure. But for any organization thinking about application consolidation, it is important to closely evaluate the features and functions of the underlying all-flash storage platform. You want to make sure that your platform not only delivers the performance you need, but also enables you to reduce costs, eliminate migrations, simplify operations and support cloud-enabled business agility.
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it management, administration, flash storage, cloud centric platform
    
Pure Storage

The Next Big Game Changer: Democratization of All-Flash Storage

Published By: Pure Storage     Published Date: Jul 18, 2017
The big breakthrough is coming from one of the leading innovators in the all-flash market, Pure Storage. Pure has scaled its architecture to make all of its key enterprise-class features available in an entry-level array that “democratizes” all-flash storage by making it affordable to just about any business. The new product is called the Pure FlashArray//m10.
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enterprise reliability, flash arrays, cloud data platform, pure storage, data growth, application performance, customer needs, mobile
    
Pure Storage

How to Create an Effective Online Training Program

Published By: HotSchedules     Published Date: Feb 06, 2018
Moving from doing all your training on paper and in person to an online learning management system can be a daunting task. And switching from one LMS to another is a great time to reevaluate your program. But where to start? This ebook breaks it down in to six steps you can take internally to help you prepare to make the jump and launch a successful elearning program. As you prepare to move to a new LMS consider Clarifi Talent Development, the learning and performance management system designed for today’s workforce. It is the choice for leading brands like Brinker, Newk’s and Subway.
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online, training, onboarding, employee, management, lms
    
HotSchedules

Benchmarking DataStax Enterprise (DSE) on AWS: A Guide to Raising Performance and Reducing Costs

Published By: Datastax     Published Date: Aug 07, 2018
it’s crucial to make the right choices when setting up your DSE cloud infrastructure. But how can you know which instance types will give you the best cost-to-benefit ratio, both now and as your business grows? That’s where benchmarking helps. For our paper, we conducted DSE stress tests on an array of hardware configurations, and we simulated various real-world workflows, all to see which EC2 instance types deliver the best performance at the lowest costs.
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Datastax

Simplifying Data Benchmarking DataStax Enterprise (DSE) on AWS

Published By: Datastax     Published Date: Aug 15, 2018
it’s crucial to make the right choices when setting up your DSE cloud infrastructure. But how can you know which instance types will give you the best cost-to-benefit ratio, both now and as your business grows? That’s where benchmarking helps. For our paper, we conducted DSE stress tests on an array of hardware configurations, and we simulated various real-world workflows, all to see which EC2 instance types deliver the best performance at the lowest costs.
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Datastax

White paper: DSE 6 Advanced Performance

Published By: Datastax     Published Date: Aug 15, 2018
Today’s companies require serious POWER at the data layer if they’re going to thrive in the Right-Now Economy. That’s why DataStax upped the ante with the latest version of its flagship product: DataStax Enterprise (DSE) 6. DSE 6 offers double the performance of DataStax Enterprise 5.1 and has now been independently verified as being at least twice as fast as open source Apache Cassandra. Read this white paper to learn all about DSE 6 performance improvements.
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Datastax

How to Save Millions on Legacy Mainframe Operations

Published By: Datastax     Published Date: May 20, 2019
Mainframe technology is struggling to keep up with the data demands of today’s businesses. And yet, many businesses continue to rely on mainframes in spite of growing concerns around security, capacity, and performance. This white paper explains how adopting a data modernization strategy that incorporates your mainframe can save you millions of dollars in operating costs.
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Datastax

How Deltek Delivers Quantifiable ROI to Professional Services Firms

Published By: WorkBook from Deltek     Published Date: Apr 26, 2018
Built on Amazon Web Services, Deltek’s powerful ERP software delivers an enterprise level of service and collaboration. Our best-in class ERP solution maximizes end user productivity through industry and role specific functionality, while providing unparalleled speed, scalability, flexibility, security and agility for advanced performance. Deltek can help your firm better serve clients and increase profitability.
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deltek, roi, professional, services, firm, web, amazon
    
WorkBook from Deltek

9 Effective Habits for Retaining Top Talent

Published By: XpertHR     Published Date: Jun 13, 2018
It’s an employee job market these days. With the lowest unemployment rate in decades, HR professionals must be hyper-focused not just on attracting, but on retaining, top talent. The stakes are too high to risk losing key employees to competitors. Effective performance management and a strong culture are must haves to keep valuable talent from walking out the door. This whitepaper from XpertHR covers nine critical categories of best practices in retaining top talent. Download your copy today!
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employee retention, reduce turnover, talent management, performance management, talent acquisition, company culture, career development, employee communication, total rewards, employee management
    
XpertHR

Magic Quadrant for Cloud Strategic Corporate Performance Management Solutions

Published By: Host Analytics     Published Date: Aug 01, 2017
Summary Strategic corporate performance management solutions support the office of finance's efforts to manage organizational performance and strategy. Application leaders should use this Magic Quadrant to identify vendors that are a good match for their business needs. Strategic Planning Assumptions By 2020, at least 75% of organizations will seek to improve the accuracy and actionability of financial planning and analysis by using operational data from multiple business domains. By 2020, at least 25% of organizations will achieve more collaborative, continuous and consistent financial planning and performance management by closely linking key operational and financial planning processes.
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Host Analytics

Creating the Network for the Future Digital Financial Institution

Published By: Juniper Networks     Published Date: Jun 22, 2017
The digital financial services world has created an amplified set of challenges for the data center and network. Its role in enabling the success of the wider institution has become even more critical, but to deliver this it needs to provide a higher level of performance with increased agility, while maintaining high levels of efficiency and security. This is forcing institutions to transform their underlying IT capabilities, with the need to simplify the network, obtain more flexible connectivity, automate IT operations, and enable centralized control and administration being core strategies in this respect. As shown in Figure 8, this is driving a number of requirements for the future network. Key considerations for financial institutions in architecture design and vendor selection should be around moving toward a software-defined, intelligent, cloud-ready, and open network that enables the institution to meet its ICT imperatives and achieve these key ICT strategies.
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account security, data management, network protection, secure systems, application security, network performance, network diagnostics
    
Juniper Networks

Securing Enterprise Hybrid Clouds

Published By: Juniper Networks     Published Date: Jun 22, 2017
Juniper’s security solutions seamlessly extend across private and public cloud architectures without compromising security, flexibility, and manageability. With midrange, high-performance, space-efficient, next-generation firewalls, smarter and faster centralized management, and highly evolved security intelligence and automation tools, Juniper Networks allows you to secure your network, keep operational costs down, and easily migrate to a hybrid cloud architecture. For more information about Juniper’s security solutions, please visit us at www.juniper.net/us/en/products-services/security and contact your Juniper Networks representative.
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cloud analytics, cloud development, cloud storage, cloud management, cloud security, cloud services, storage analytics
    
Juniper Networks

Will Your Company Survive The Next Big Disruption? IT As The Great Enabler

Published By: Juniper Networks     Published Date: Jun 22, 2017
This study was conducted with independent global research firm Wakefield Research between November 24 through December 14th, 2015. The data was based on an online study of 20 content questions, plus screeners and demographics of 2704 respondents, in 8 markets: US, China, Australia, Japan, India, UK, Germany, and France. All respondents were restricted to the following industries: service provider organizations, healthcare, retail, and financial services. In this case, the definition of service provider includes companies offering web content services, cable, internet service providers, or telecom. Juniper Networks challenges the status quo with products, solutions and services that transform the economics of networking. Our team co-innovates with customers and partners to deliver automated, scalable and secure networks with agility, performance and value. Visit www.juniper.net for more information.
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security solutions, ransomware, security technologies, protection technologies, risk assessment, it security, server protection
    
Juniper Networks

Connecting Physical and Virtual Networks with VMware NSX and Juniper Platforms

Published By: Juniper Networks     Published Date: Jun 22, 2017
This document is targeted at networking and virtualization architects interested in deploying VMware NSX network virtualization in a multi-hypervisor environment based on the integrated solution from VMware and Juniper. VMware’s Software Defined Data Center (SDDC) vision leverages core data center virtualization technologies to transform data center economics and business agility through automation and non disruptive deployment that embraces and extends existing compute, network and storage infrastructure investments. NSX is the component providing the networking virtualization pillar of this vision. As a platform, NSX provides partners the capability of integrating their solution and build on the top of the existing functionalities. NSX enables an agile overlay infrastructure for public and private cloud environments leveraging Juniper’s robust and resilient underlay infrastructure that also helps bridge the physical and virtual worlds using the L2 gateway functionality.
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network security, account security, data management, network security, secure systems, application security, network performance, network diagnostics
    
Juniper Networks

Interactive Data Scales to Deliver Market Data at Low Latency with Massively Scalable Network

Published By: Juniper Networks     Published Date: Jun 29, 2017
The ongoing success of 7ticks depends on having an IT infrastructure that adapts and scales to unforgiving reliability, performance, and transparency requirements. To support the torrid growth of data, 7ticks needed to expand the IP/MPLS network connecting its data centers to 40 Gbps—and have an immediate path to 100 Gbps and beyond. Within its data centers, 7ticks needed network and security solutions that would keep pace—and would simplify service management and support automation. “Our biggest challenge is performance at scale,” says Scott Caudell, founder of the 7ticks business and vice president of IT infrastructure at Interactive Data. “IT is our business. The 7ticks infrastructure helps customers get a lower time to market and faster execution speeds at a cost that’s sustainable for their businesses.”
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technology efficiency, market dynamics, data privacy, data security, device management, platform management, enterprise management, data breach
    
Juniper Networks

Premier Global Bank Transforms Network to Support Private Cloud

Published By: Juniper Networks     Published Date: Jun 29, 2017
The bank wanted to modernize its global data center core and edge networks to move to the next stage of its private cloud journey. The bank has long recognized the advantages of server virtualization, and it wanted to move more aggressively to a software-defined data center. The bank was virtualizing all services, including compute, storage, and network, to gain greater business flexibility and deliver cost savings. But first, it needed an elastic, flexible, and production ready network to connect its data centers. The bank wanted a dynamically scalable network to interconnect its data centers in Europe, Asia, and North America, so that it could move toward a fully automated, self provisioned cloud. The global network needed to deliver performance at scale for the company’s highly virtualized resources, while also supporting integration of legacy assets into its software-defined data centers.
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cloud optimization, cloud efficiency, cloud management, cloud assurance, cloud visibility, enterprise management, data management
    
Juniper Networks

Deploying Data Center Switching Solutions

Published By: Juniper Networks     Published Date: Aug 10, 2017
The impact of cloud computing and software-defined networking (SDN), including network virtualization, has convinced large enterprises and customers building private, public, and hybrid cloud networks to consider new approaches to help them meet their current and future data center switching needs. Data center switching platforms are constantly evolving, delivering increasingly better performance while simplifying network operations.
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scaling, memory, asic platforms, broadcom, tomahawk platforms, juniper networks, multivector scaling, memory architecture
    
Juniper Networks

Denon & Marantz (D+M): Generating Growth the Customer-Adaptive Way

Published By: Oracle     Published Date: Jul 11, 2017
What this case study reveals is that, with the right leadership, it is possible to turn a company around and make it far more responsive and relevant to its customers, and as a result deliver growth and profits. The upshot of D+M's cultural and business transformation has been a return to growth and profitability. The entire enterprise has played its part, which is why the annual Chairman's Award has recognized individuals who have lived the winning cultural values and achieved excellence in performance. Winners have included factory workers and services people. The firm also continues to innovate with HEOS WMS capabilities extending to the other brands. Customer experience continues to be an area of deep cross-functional focus, and feedback from customers provides a clear indication that the customer experience throughout their buying and ownership journeys is rated highly.
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visionary leadership, adaptive enterprise architecture, simplified processes, continuous innovation, rewarding pervasive cx, acute sensing capabilities, collaborative
    
Oracle

Best Practices for Chat Deployments With Oracle Chat Cloud Service

Published By: Oracle     Published Date: Jul 11, 2017
Despite the rise in chat adoption, many organizations are still not providing the service their customers expect. That’s why it’s essential to follow proven best practices, including defining goals, identifying key metrics, and appropriately hiring and training staff. With these foundations in place, organizations can establish routing and queuing practices, before customizing the solution to meet their specific needs, and fine-tuning analytics to further improve performance. To learn more about how Oracle Chat Cloud Service can improve CSAT, customer loyalty, and revenue for your organization, visit oracle.com/goto/chatbestpractices
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home page support, faq escalation, points of right-channeling, frustration points, page headers and footers, business driver, chat channel, customer satisfaction, sales, productivity, hyperlinks, mobile users, screen real estate
    
Oracle

Sales Performance Management: A Sirius Perspective

Published By: Oracle     Published Date: Jul 11, 2017
When organizations are managing sales performance, it is critical to balance and align each enablement and operational component. Misalignment – or too much focus on one element –can dramatically detract from performance levels and the ability to measure results. An organization may temporarily need to emphasize a particular component when it sees a challenge, but ultimately success depends on striking the correct balance across all SPM components.
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goals and objectives, competency model, onboarding and certification, coaching, review process, sales activities, metrics, compensation
    
Oracle

CRM Sales Automation Software For Every User

Published By: Oracle     Published Date: Jul 11, 2017
Mobile, relationship intelligence, and sales coaching are necessities for today’s sales organization and are pervasive capabilities for every sales automation solution category. No vendor solely offers these capabilities without complementing them with other functions. Instead, they are embedded across the categories mentioned above. For example, sales content management providers cannot compete without extensive mobile expertise; market intelligence and customer success do not work without relationship intelligence; and sales coaching is not constrained only to the sales performance management vendors.
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sales content management, customer success, market intelligence, sales acceleration, sales performance management, partner relationship, contract life cycle
    
Oracle
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