it technical support

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Leveraging the Web Collaboration Capabilities within Remote Support

Published By: Citrix Online     Published Date: Jun 09, 2010
This new TSIA white paper provides an overview of Web collaboration, explores how companies are utilizing its capabilities within technical support and details its business value.
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citrix gotoassist, remote support platform, web collaboration, remote access, remote network management, collaboration
    
Citrix Online

Quick Guide to Driving Business Value from ITIL Initiatives

Published By: Bomgar     Published Date: Mar 04, 2008
Organizations implemented ITIL with the goal of creating a set of standards to ensure the delivery of high-quality and efficient technical support. However, many organizations are now looking to realize near-term business value from their investments in ITIL. This ITIL Quickguide outlines how organizations can leverage remote support solutions to accelerate ITIL initiatives and realize near-term business value.
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service, customer service, customer support, remote support, online helpdesk, online support, help desk, itil, bomgar, remote access, customer experience management
    
Bomgar

Six Solutions for What's Keeping Executives Up at Night

Published By: GoToAssist     Published Date: Oct 05, 2011
The challenges of today's service and support environment just might be keeping you awake at night. The expectations are great and the daily demands relentless. But there's hope. By moving away from the current break/fix technical support model and providing a value-added customer experience, organizations can gain a significant business advantage. This TSIA white paper identifies the 6 toughest issues impacting service and support organizations today, and it offers guidance on improving service levels and how to differentiate competitively based on quality of service.
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citrix, executives, business, customer experience, technical support, technology, best practices, business analytics, customer interaction service, customer relationship management, customer satisfaction, customer service
    
GoToAssist

How BlackBerry Technical Support Services Are Evolving with BlackBerry 10

Published By: BlackBerry     Published Date: Mar 12, 2013
It’s now easier than ever to tap in to the power of BlackBerry® Technical Support Services. Find out what’s changing, and learn about BlackBerry Readiness Services designed to streamline your move to BlackBerry® 10.
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blackberry technical support services, blackberry 10, enterprise services that help, streamline your move, transition easier, knowledge management, enterprise applications, mobile computing, mobile data systems, wireless application software, business technology
    
BlackBerry

5 Unique Cloud Capabilities

Published By: Microsoft Office 365     Published Date: Sep 26, 2017
Today’s workforce is more mobile than ever before, routinely working whenever and wherever necessary, using a variety of mobile devices and productivity apps. They expect their tools to deliver the capabilities they need to stay productive and efficient. But what if they don’t? When a business doesn’t support its workforce with suitable, properly vetted apps, employees will often download and install the tools they like. This trend, called “Shadow IT,” is almost always a recipe for trouble. One-off, standalone apps don’t conform to business strategy and growth plans, but instead create difficulties — security, compatibility, compliance and technical support — that draw resources away from strategic work.
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Microsoft Office 365

Lenovo ThinkAgile CP Series: A fully featured turnkey private cloud

Published By: Lenovo and Intel®     Published Date: Jan 15, 2019
A private cloud delivers control, security and customization–which are non-negotiable criteria for many businesses. But for those undeniable benefits, private cloud environments come at a cost, requiring significant initial and ongoing investment of both capital and human resources, as well as requiring expert technical support for architecting and upkeep. In this study by Principled Technologies, read how the highly automated Lenovo ThinkAgile CP composable cloud solution, powered by the Intel® Xeon® Platinum processor, deliver key private cloud benefits while remaining cost effective, rapid to deploy, and simple to manage.
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Lenovo and Intel®

Creating a Sustainable, Easy to Maintain BI Environment

Published By: IBM     Published Date: Oct 06, 2014
Business Intelligence (BI) has become a mandatory part of every enterprise’s decision-making fabric. Unfortunately in many cases, with this rise in popularity, came a significant and disturbing complexity. Many BI environments began to have a myriad of moving parts: data warehouses and data marts deployed on multiple platforms and technologies – each requiring significant effort to ensure performance and support for the various needs and skill sets of the business resources using the environment. These convoluted systems became hard to manage or enhance with new requirements. To remain viable and sustainable, they must be simplified. Fortunately today, we have the ability to build simpler BI technical environments that still support the necessary business requirements but without the ensuing management complexity. This paper covers what is needed to simplify BI environments and the technologies that support this simplification.
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data warehouses, bi environments, bi technologies, faster deployments, knowledge management, business analytics, business management, business process management
    
IBM

Delivering OLTP Database Technology Aimed at Optimal Business Outcomes

Published By: IBM     Published Date: Dec 06, 2013
Most enterprise datacenters are so cluttered with individually constructed servers, including database servers, that staff time is largely taken up with just the maintenance of these systems. As a result, IT service to business users suffers, and the agility of the enterprise suffers. Integrated systems represent an antidote to this problem. By dramatically reducing the amount of setup and maintenance time for the applications and databases they support, integrated systems enable the technical staff to spend more of their time supporting users and enabling the enterprise to thrive.
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ibm, ibm puredata system, transaction, datacenter, data management, integrated system, configuration, consolidation, enterprise applications, servers, productivity, business technology, data center
    
IBM

Expanding Risk Evaluation Strategies for Better Information Protection

Published By: IBM     Published Date: Sep 09, 2008
Today, companies have more at risk than ever before. To stay in business, they must evolve their traditional business continuity programs to include continuous enhancements. They must also provide continuous service and support to their customers, suppliers, stockholders and stakeholders. The best approach requires a detailed analysis of both business and technical requirements, an understanding of available options, and a deep inspection of the many variables that will support their ultimate strategy.
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business continuity, ibm, information, protection, risk, ibm mi, risk management
    
IBM

LogMeIn Rescue Solves Unique Remote Support Challeneges for Fordham University

Published By: LogMeIn     Published Date: Mar 01, 2012
Even as colleges and universities have expanded to new campuses and adopted a variety of technology platforms, the IT helpdesk often remains a centralized resource operating from a single location. Effective remote support allows technicians to be "everywhere at once" and reduces the cost of providing quality support.
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logmein rescue, fordham university, remote support, customer support, enterprise applications, technical support, quality support, customer relationship management, customer service, business technology
    
LogMeIn

The 7 Key Factors in Choosing a Mobile Device Management Solution

Published By: BlackBerry     Published Date: Oct 03, 2012
Uncover the key attributes of one mobile device management solution that delivers the features every enterprise should demand when it comes to security, manageability, stability, and technical/customer support.
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mobile device management, mobile solutions, security, mdm, blackberry, wireless, collaboration, business technology
    
BlackBerry

The 7 Key Factors in Choosing a Mobile Device Management Solution

Published By: Blackberry     Published Date: Oct 03, 2012
Uncover the key attributes of one mobile device management solution that delivers the features every enterprise should demand when it comes to security, manageability, stability, and technical/customer support.
Tags : 
mobile device management, mobile solutions, security, mdm, blackberry
    
Blackberry

KuppingerCole Report Leadership Compass: Access Management and Federation

Published By: IBM     Published Date: Oct 26, 2017
With the growing demand of business for tighter communication and collaboration with external parties such as business partners and customers, IT has to provide the technical foundation for such integration. Web Access Management and Identity Federation are key technologies for that evolution. They enable organizations to manage access both from and to external systems, including cloud services, in a consistent way. Organizations have to move forward towards strategic approaches to enabling that integration, in support of the Extended and Connected Enterprise.
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access management, identity federation, it strategies, security, infrastructure
    
IBM
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