it trends

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2017 State of Global Customer Service Report

Published By: Microsoft     Published Date: Mar 23, 2018
Expectations for Customer Service continue to rise around the globe. Customers expect more from brands when it comes to convenience, resolution times, and agent expertise. Evolving customer preferences are tightly linked to innovations in digital technology, and brands must embrace both in order to keep pace with heightened expectations. The good news is that brands that can deliver on expectations are rewarded with higher rates of customer retention and loyalty. The Microsoft 2017 State of Global Customer Service survey polled 5,000 people from Brazil, Germany, Japan, the United Kingdom and the United States. We continue to find commonalities along with distinct differences between locals. And though people in all age groups are embracing new digital trends, millennials especially are shaping the way brands need to think about the future of customer service engagement.
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Microsoft

Opportunities and threats to colocation providers from around the globe

Published By: Schneider Electric     Published Date: Mar 28, 2019
Colocation providers are dealing with market forces that represent both great opportunity and significant challenge – in some cases from the same development. Providers have to deal with an ever-changing set of buyers, with CFOs and COOs playing an increased role in the decision-making. And they need to address emerging trends such as the Internet of Things and cloud computing, which can have both a positive and negative impact on their businesses.
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decision-making, emerging threats, schneider electric, - colocation data center threats, colocation provider
    
Schneider Electric

Enterprise Performance Management: Top Trends for 2016

Published By: Oracle     Published Date: Sep 01, 2016
This white paper revelals which are the key trends in the way Finance leaders are implementing and using Cloud computing for EPM.
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cloud computing, cloud, enterprise performance management, epm, finance, cloud, virtualization, infrastructure, infrastructure management
    
Oracle

2017 STATE OF GLOBAL CUSTOMER SERVICE REPORT

Published By: Microsoft     Published Date: Oct 12, 2017
Customers expect more from brands when it comes to convenience, resolution times, and agent expertise. Evolving customer preferences are tightly linked to innovations in digital technology, and brands must embrace both in order to keep pace with heightened expectations. The good news is that brands that can deliver on expectations are rewarded with higher rates of customer retention and loyalty. The Microsoft 2017 State of Global Customer Service survey polled 5,000 people from Brazil, Germany, Japan, the United Kingdom and the United States. We continue to find commonalities along with distinct differences between locals. And though people in all age groups are embracing new digital trends, millennials especially are shaping the way brands need to think about the future of customer service engagement.
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customer service, customer loyalty, digital trends, multiple channels, microsoft
    
Microsoft

De levenscyclus van pc's optimaliseren

Published By: Dell PC Lifecycle     Published Date: Feb 13, 2018
Als gevolg van de kosten en complexiteit van het computerbeheer houden IT-afdelingen weinig tijd over voor innovatie. Door de snel ontwikkelende technologieën en bedrijfsbehoeften is het lastiger om in te spelen op nieuwe trends die veranderen hoe technologie wordt geleverd en gebruikt. Ook heeft hardwaretechnologie niet het eeuwige leven. Hardware heeft een levenscyclus, een meetbaar begin en einde aan de productiviteit en waarde. Het is de taak van IT de levenscyclus van pc's te optimaliseren, maar ook te zorgen voor strategische doorbraken voor de organisatie. Leer meer over Dell oplossingen powered by Intel®
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levenscyclus, optimaliseren, intel, dell
    
Dell PC Lifecycle

Engineering Unplugged: A Discussion With Pure Storage’s Brian Gold on Big Data Analytics for Apache

Published By: Pure Storage     Published Date: Apr 10, 2019
Pure Storage, a pioneer in block-based flash arrays, has developed a technology called FlashBlade, designed specifically for file and object storage environments. With FlashBlade, IT teams now have a simple-to-manage shared storage solution that delivers the performance and capacity needed to bring Spark deployments on premise. To help gain a deeper understanding of the storage challenges related to Spark and how FlashBlade addresses them, Brian Gold of Pure Storage sat down with veteran technology journalist Al Perlman of TechTarget for a far-reaching discussion on Spark trends and opportunities.
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Pure Storage

Opportunities and threats for colocation providers around the globe

Published By: Schneider Electric     Published Date: May 31, 2019
Colocation providers are dealing with market forces that represent both great opportunity and significant challenge – in some cases from the same development. Providers have to deal with an ever-changing set of buyers, with CFOs and COOs playing an increased role in the decision-making. And they need to address emerging trends such as the Internet of Things and cloud computing, which can have both a positive and negative impact on their businesses.
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emerging threats, user experience, digital transformation, schneider electric
    
Schneider Electric

Cloud Security Myths and Strategies Uncovered

Published By: VMware     Published Date: Aug 18, 2011
This executive level paper highlights trends and findings from CIO's 2011 Global Cloud Computing Adoption survey as it relates to Security and Compliance in the virtualized datacenter.
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vmware, cloud security, trends, virtualized datacenter, compliance, cloud environments, cso, strategies, secure cloud initiative, virtualization, governance, cloud computing, vulnerability management
    
VMware

Accelerate Hybrid Cloud Success: Adjusting IT Mindset

Published By: VMware     Published Date: Aug 23, 2011
This paper discusses the radical change in datacenter and IT processes brought about by virtualization and by the inception of a cloud or service led model for delivery of IT resources. Perceived risks and organizational hurdles are analyzed, and guidance is given for organizations as they move to the cloud.
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vmware, cloud computing, virtualization, business agility, cloud adoption trends, server virtualization, vcloud, infrastructure, business process management, data center design and management, design and facilities
    
VMware

How IT Leaders and Business Stakeholders Make Smarter Decisions on Cloud Computing

Published By: Dell & Microsoft     Published Date: Aug 14, 2013
A white paper investigating new cloud research and adoption trends
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business stakeholders, cloud computing, cloud research
    
Dell & Microsoft

IDC Flash Survey

Published By: Dell EMC     Published Date: Nov 02, 2015
Read IDC’s Flash Survey and learn about how the digital transformation for industries, governments and economies is based on the three key enterprise IT mega trends: the modernization of IT legacy; harnessing cloud, mobile, big data analytics and social business; and innovation acceleration.
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emc, idc, flash, digital, enterprise, analytics, networking, security, enterprise applications, business technology
    
Dell EMC

Reliability Trends from the ITIC 2015-2016 Global Server Hardware and Server OS Reliability Survey

Published By: Lenovo and Intel®     Published Date: Feb 29, 2016
Find out why ITIC determined that businesses can depend on Lenovo servers.
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lenovo, trends, laptop, global server, hardware, survey, security, data management
    
Lenovo and Intel®

Get it Right to Get Results: Creating the Business Case for a Pro

Published By: Cielo     Published Date: Mar 04, 2016
The business case for Recruitment Process Outsourcing (RPO) is particularly compelling now because of the following trends in this whitepaper.
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cielo, talent practices, talent acquisition, recruitment, recruitment process outsourcing, rpo, outsourcing, hiring, human resources
    
Cielo

State of the Internet/ Security Report – Q2, 2016

Published By: Akamai Technologies     Published Date: Sep 27, 2016
Learn about the origins, tactics, types, and targets of cyber- attacks and emerging threats and trends from post-attack analysis and intelligence by cybersecurity and DDoS mitigation experts. Includes quarter-over-quarter and year-over-year trends, plus spotlights on recent DDoS and web application attacks and review of the past quarter’s hot-topic issues in cybersecurity.
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akamai, state of the internet, security, security report, cybersecurity, ddos, analytics, networking, knowledge management, enterprise applications, business technology
    
Akamai Technologies

Designing the Next Generation Data Center

Published By: SolidFire_NetApp     Published Date: Oct 10, 2016
This paper introduces five architectural principles guiding the development of the next generation data center (NGDC). It describes key market influences leading a fundamental enterprise IT transformation and the technological trends that support it. The five principles are: scale-out, guaranteed performance, automated management, data assurance, and global efficiencies. Cloud infrastructure delivery models such as IaaS, private clouds, and software-defined data centers (SDDC) are foundations for the NGDC. In an era where IT is expected to ensure productiongrade support with a plethoric flow of new applications and data, these models demonstrate how to eliminate bottlenecks, increase self-service, and move the business forward. The NGDC applies a software-defined everything (SDx) discipline in a traditional, hardware-centric business to gain business advantage.
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SolidFire_NetApp

Sieben Trends im Monitoring von Docker-Containern

Published By: CA Technologies EMEA     Published Date: Sep 11, 2018
Die Anwendungscontainerisierung wird bei Unternehmen immer beliebter, da sie damit ihre Entwicklungsgeschwindigkeit und -effizienz steigern können. Entwickler können jede Anwendung leicht als schlanken, eigenständigen Container verpacken, ausliefern und ausführen, der so gut wie überall eingesetzt werden kann. Dies führt zu einer sofortigen Portierbarkeit der Anwendung. Um den aktuellen Stand des Container-Monitorings besser zu verstehen, haben wir 100 Führungskräfte befragt und die wichtigsten Trends für Container identifiziert. In diesem eBook beschreiben wir jeden einzelnen Trend und bieten handlungsrelevante Anleitungen und nächste Schritte, mit denen Sie das Monitoring Ihrer Container-Umgebung beherrschen können.
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CA Technologies EMEA

The Critical Guide to Modern Network Monitoring

Published By: CA Technologies EMEA     Published Date: Sep 11, 2018
Suddenly, the network is cool again. Tech trends such as the Internet of Things, software-defined networking and growing end-user expectations all add up to a demand for “dialtone” network performance and reliability. But as the data deluge continues to accelerate, and as organizations continue to rely on multiple clouds to achieve business goals, how can the network keep up, much less meet tomorrow’s demands? This e-book looks at the trends that are impacting the enterprise network—the modern network—the issues it creates for NetOps professionals, and how organizations can act today to plan for tomorrow.
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CA Technologies EMEA

Der entscheidende Leitfaden für das moderne Netzwerk-Monitoring

Published By: CA Technologies EMEA     Published Date: Sep 12, 2018
Plötzlich ist das Netzwerk wieder angesagt. Technische Trends wie das Internet of Things, softwaredefiniertes Networking und wachsende End User-Erwartungen führen zu einer Nachfrage nach ungestörter Performance und Zuverlässigkeit des Netzwerks. Die Datenmengen werden zunehmend größer, und Unternehmen können ihre geschäftlichen Ziele nur noch mit mehreren Clouds erreichen. Wie kann das Netzwerk in dieser Situation Schritt halten und auch noch die künftigen Anforderungen erfüllen? In diesem eBook werden die Trends analysiert, die das Unternehmensnetzwerk beeinflussen – das moderne Netzwerk. Zudem werden die damit für NetOps-Experten verbundenen Probleme und Maßnahmen von Unternehmen zur Vorbereitung auf die Zukunft behandelt.
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CA Technologies EMEA

Insiderbedrohungen Bericht

Published By: CA Technologies EMEA     Published Date: Sep 14, 2018
Die schädlichsten Sicherheitsbedrohungen stammen heute nicht von bösartigen Dritten oder von Malware, sondern von vertrauenswürdigen Insidern – bösartigen ebenso wie nachlässigen Insidern. Diese Befragung enthüllt die aktuellen Trends und Herausforderungen bei Insiderbedrohungen und zeigt, wie Sie Angriffe durch Insider verhindern oder entschärfen können.
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CA Technologies EMEA

It’s 2018 and the workplace is changing. Don’t miss out on the top trends in workspace optimization

Published By: EMS     Published Date: May 21, 2018
Uncover the top trends that can help you optimize your work environment and drive greater value for your business.
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top trends, workspace, workplace, optimization, modern, employee, experience, flexible, productive environment, tech-infused, 2018, remote-work
    
EMS

Why organizations are moving from traditional architecture hyper-converged infrastructure

Published By: VMware     Published Date: Oct 12, 2018
With the benefits quickly stacking up, it’s easy to understand why Gartner stated HCI (Hyper-Converged Infrastructure) as one of the hottest trends in data centre infrastructure. HCI is intended to reduce infrastructure complexity and cost, whilst enhancing scalability, agility and operational efficiency. This consolidated infrastructure enables organizations to leverage the software layer by using low cost commodity hardware, while reducing concerns around vendor lock-in, to form a seamless software- defined IT infrastructure environment well suited to today’s IT challenges. Simple to use and manage, without specialists and more cost-effective than most traditional solutions, it’s easy to understand why more organisations are making the move from traditional architecture to Hyper-Converged Infrastructure. Submit the form to view the infograph to discover the benefits and whether this solution is right for you.
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VMware

Unprecedented Technological Trends Push the Envelope in Life Sciences

Published By: Cognizant     Published Date: Oct 23, 2018
A group of emerging technologies is rapidly creating numerous opportunities for life sciences companies to improve productivity, enhance patient care and ensure regulatory compliance. These technologies include robotic process automation (RPA), artificial intelligence (AI), machine learning (ML), blockchain, the Internet of Things (IoT), 3-D printing and augmented reality/ virtual reality (AR/ VR). This whitepaper presents a preview of five pivotal technology trends remaking the life sciences industry: AI and automation, human augmentation, edge analytics/ processing, data ownership and protection, and the intermingling of products and services.
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cognizant, life sciences, patient care
    
Cognizant

Three Steps for Building a Better Workforce

Published By: Workday UK     Published Date: Jan 31, 2019
Read now to learn about three key steps drawn from the “2018 Deloitte Global Human Capital Trends” report that emerging organisations can take to attract and retain top talent, including: Redefining careers Creating more personalised performance enablement to boost employee engagement Using data-driven technology and analytics to enhance business value
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workday, workforce technology, digital strategy
    
Workday UK

Summer 2018 State of the Internet / Security: Web Attacks Report

Published By: Akamai Technologies     Published Date: Oct 02, 2018
The Summer 2018 security report is about change: what’s new and unusual in DDoS attacks, where are the surprising data patterns, and how should enterprises and security professionals prepare for the unexpected. Looking back at November 2017 to April 2018, as well as year-over-year changes, Akamai analysts identified data trends that spotlight the new and unfamiliar. The Summer 2018 State of the Internet / Security: Web Attacks report covers atypical attack methods, credential abuse attacks and law enforcement prosecution of DDoS-for-hire platforms. Guest writer Rik Ferguson also explores future threat scenarios. Finally, the Integrate SID for your records (and in case you need it) for this program is: 0E9175. Anything else you need to hit the ground running with this program?
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internet, web, attacks, technology, ddos
    
Akamai Technologies

Forrester Technology Adpotion Profile

Published By: Oracle PaaS/IaaS/Hardware     Published Date: Jul 25, 2017
Read this whitepaper by Forrester Research to gain perspective on the trends shaping development and operations strategies. Learn how progressive companies are handling application development and operations in a DevOps environment faster and at lower costs
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Oracle PaaS/IaaS/Hardware
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