it trends

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How to Scale Your Support Without Scaling Your Team

Published By: Freshdesk     Published Date: Aug 15, 2016
Every helpdesk agent at every customer support team, anywhere in the world, dreams about Inbox Zero. However as most businesses grows from just a handful of support queries to hundreds of customers chocking the support hotline, they make the mistake of going on a hiring binge to reach that elusive promised land. The only problem? Hiring more support staff may not be the best way to scale up your customer support. This whitepaper talks about how you can scale your customer support without blindly scaling the team, with tips, ideas and insights like: - How to puncture the customer support hot-air balloon - Proactively identifying red flags and overloads - Top 4 things to know before you hire - Monitoring, understanding and reporting support trends - Tips to streamline your support process
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Freshdesk

Improve your Multisite Business with the Right Technology

Published By: Frontier Communications     Published Date: Dec 22, 2016
It is often hard for owners to ensure a business with geographically diverse locations run seamlessly as a unified company. This is especially true as there are a number of trends emerging that complicate the task of running a business that has multiple locations. At the same time, there are technologies and capabilities than can help your business and staff create an integrated work environment. This ebook will examine a variety of solutions that can make it easy for staff to work across all of your business locations, helping to make your business run more efficiently and providing your staff with the tools they need to be more productive.
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Frontier Communications

Differentiate Your Business With a Cloud Contact Center

Published By: Cisco     Published Date: Feb 12, 2016
This whitepaper provides background on cloud contact centers, their advantages and the essential considerations for selecting a vendor. It describes: - Trends surrounding the adoption of cloud contact center technology; - The advantages of selecting a cloud contact center solution; - Key factors to review when selecting a vendor and contact center platform; - Recommendations and a maturity model that businesses can use to develop a cloud contact center roadmap.
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Cisco

Living in a Virtual and Cloud World

Published By: Commvault     Published Date: Jul 06, 2016
Data conversations continue to change as all businesses are trying to figure out today's reality of the move to the cloud, anywhere/anytime computing, and the explosive growth of data. These trends have drastically reshaped the IT industry and data management forever. With continued market innovations in storage, cloud, and hyper-converged infrastructures, there are six key modern IT needs that are increasingly the focus of CIO and technology leaders.
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commvault, modern data protection, data security, storage, cloud, hyper converged infrastructures, access and collaboration, new recovery mandates, virtualization, networking, security, it management, enterprise applications, data management, business technology
    
Commvault

The State of Business Process Management 2018

Published By: Red Hat     Published Date: Aug 22, 2018
Unlike surveys that just look at what respondents say at a specific point in time, the BPTrends survey has been asking questions of process practitioners for over a decade. Thus, we are in a good position to generalize about ongoing trends in process work. Broadly speaking, the interest in business process change has evolved slowly. For some organizations the progress has been dramatic, but for most, their process initiatives are best described by the phrase “two steps forward; one step back.” An amazing number of organizations have focused on process work for several years, made significant progress, then, seemingly forgotten all about their process work, regressed, and then, a few years later, started up again.
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Red Hat

Top commercial fleet management trends powered by location technology eBook

Published By: HERE Technologies     Published Date: Dec 05, 2018
Discover the four big trends in fleet management being powered by location services. Trends to help you differentiate your solutions and enable transportation companies to overcome their logistical challenges and increase asset utilization. Discover what’s making the biggest impact, together with how, by integrating some of these trends into your solutions, you can position yourself as the service provider of choice in fleet and transportation management solutions. And find out how HERE is delivering features, from comprehensive mapping capabilities and real-time location data, to truck-specific attributes, to help you do just that. Download the eBook now
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location data, transport & logistics, location services
    
HERE Technologies

Operationalizing and Embedding Analytics for Action

Published By: SAS     Published Date: Jan 17, 2018
This TDWI Best Practices Report focuses on how organizations can and are operationalizing analytics to derive business value. It provides in-depth survey analysis of current strategies and future trends for embedded analytics across both organizational and technical dimensions, including organizational culture, infrastructure, data and processes. It looks at challenges and how organizations are overcoming them, and offers recommendations and best practices for successfully operationalizing analytics in the organization.
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SAS

6 Critical Trends in Smart Healthcare Technology

Published By: Aria Systems     Published Date: Jun 15, 2016
"Discover the technological solutions to deliver better patient outcomes From patient satisfaction to mobility to security, technology’s role in healthcare is changing rapidly as costs go up and demands of an aging population skyrocket. Explore this infographic to learn the six major trends in smart healthcare you need to know now >"
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Aria Systems

The Business Value of Cisco UCS Integrated Infrastructure Solutions

Published By: Cisco     Published Date: Jun 21, 2016
Enterprises are leveraging advancements in what IDC calls “3rd Platform” technologies — cloud, Big Data, mobility, and social — to create new business opportunities and gain competitive advantage. These trends are putting more pressure on IT organizations to transform their datacenter operations to better support business initiatives aimed at reducing costs, increasing revenue, and strengthening customer relationships. This has driven increased demand for converged or integrated systems that provide the tools needed to reduce capital costs, improve operational efficiencies and, ultimately, increase agility within the datacenter.
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Cisco

Digital Defense

Published By: SAP     Published Date: May 03, 2016
Read this white paper to explore five technology trends impacting the digital world, and find out how your organization can reimagine business models to maintain a competitive edge.
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sap, digital, digital defense, competitive edge, defense industry, enterprise applications, data management, business technology
    
SAP

Cisco 2016 Midyear Cybersecurity Report

Published By: Cisco     Published Date: Oct 11, 2016
The Cisco® 2016 Midyear Cybersecurity Report—which presents research, insights, and perspectives from Cisco Security Research—updates security professionals on the trends covered in our previous security report while also examining developments that may affect the security landscape later this year.
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cybersecurity, attackers, http, ransomeware, malware, hacker detection, internet security, network security appliance
    
Cisco

Cybersecurity Challenges, Risks, Trends, and Impacts

Published By: Hewlett Packard Enterprise     Published Date: Mar 31, 2016
MIT Technology Review Survey: Executive Summary Are you prepared for the next breach? Only 6% of leaders say yes. Information security—or, the lack of it—is firmly on the radar for business and IT leaders in organizations of all sizes and in every sector. Many fear that their companies are ill-prepared to prevent, detect, and effectively respond to various types of cyberattacks, and a shortage of in-house security expertise remains of widespread concern. Those are among the initial findings of the Cybersecurity Challenges, Risks, Trends, and Impacts Survey, conducted by MIT Technology Review of approx. 225 business and IT executives, in partnership with Hewlett Packard Enterprise Security Services and FireEye Inc.
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Hewlett Packard  Enterprise

Trends Transforming the Enterprise: Featuring Gartner

Published By: Hewlett Packard Enterprise     Published Date: Apr 13, 2016
There are four IT megatrends that will transform IT and the business in the next few years. These four trends are all connected, all overlapping, all a part of an overall enterprise transformation. Success with these trends will be the primary driver for success in a world that is becoming much more digital and real-time. But many companies are still failing to connect the dots. Listen as Gartner VP Distinguished Analyst Tom Bittman discusses how to effectively navigate the four megatrends as a part of a holistic enterprise transformation the drives results.
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Hewlett Packard  Enterprise

Communications for the Modern Workplace: What Every IT Executive Needs to Know

Published By: Dialpad     Published Date: Apr 19, 2016
Workplace expectations are changing and companies are ditching outdated technology in favor of flexible, cloud-based services, freeing their employees to work from anywhere. From modern office spaces to popular business tools, this eBook breaks down the top trends of the workplace revolution, including: 1. The age of Millennial workers 2. Modern workspaces 3. Improving employee productivity and satisfaction 4. The rise of remote work
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communication, internet, network management, best practices, business intelligence, business management, mobile, content delivery, content management system, productivity, content management
    
Dialpad

Exclusive: Top 10 Digital Trends for Power and Utilities in 2017

Published By: GE Power     Published Date: Jan 30, 2017
Be the first to read the 2017 top digital trend predictions for the (remove second the) the power and utility industry, and gain a competitive edge by understanding what’s next. Across the Electricity Value Network (EVN) - from generation through T&D and end user management, first movers and proactive digital adopters are far more likely to thrive in the future. Read the new Brief and learn how:
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2017 top digital trends, power plants, utilities, power producers, electricity value network, top digital trends, power plant cyber attacks, power grids, power industry, grid operators, cloud+edge, power plant software, platform economy
    
GE Power

VALUE CREATION IN A DIGITAL ECONOMY

Published By: SAP     Published Date: Apr 03, 2017
Adapt or Die in a Digital World Where the Consumer is in Charge
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digital world, hcm, cloud, hyperconnectivity, cloud computing, cyber security, technology trends, digital economy, digital transformation
    
SAP

A PaaS Market Update and the Role of SAP Cloud Platform

Published By: SAP     Published Date: Nov 01, 2017
View this webinar to find out how to address challenges with PaaS such as Macro Trends, Dynamic Workforce, Disruptive Technology Adoption and New Digital Business Models.
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SAP

Watch the Webinar: Projection Technology Transforming the Customer Experience

Published By: Epson     Published Date: Feb 22, 2019
Customers are craving- even demanding- rich experiences as they interact with the brands they love. Watch this free webinar to hear how projections technology is impacting digital signage trends., allowing businesses to create captivating immersive environments that engage customers with their product or brand. Download today, watch at your convenience, and feel free to share this resource with your colleagues.
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Epson

Mobile Maturity Study

Published By: Adobe     Published Date: Nov 09, 2017
The companies that are succeeding today are the ones that go beyond their products and services and create exceptional experiences. We surveyed industry leaders around the world to discover the top digital marketing trends and priorities. We’re sharing the results of the 2017 Digital Marketing Study in Running on Experience. Read the report to learn: What strategies and approaches set leaders apart from the rest Where companies in your industry are investing The four steps for digital transformation
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Adobe

Econsultancy Digital Trends in Retail

Published By: Adobe     Published Date: Nov 09, 2017
Differentiation through customer experience. That’s the number one way retailers who answered Econsultancy’s Digital Trends report plan to compete this year. And many think mobile and virtual and augmented reality (VR and AR) devices are the tools to help get the job done. Read the Econsultancy report, Digital Intelligence Briefing: 2017 Digital Trends in Retail, and learn: How retailers around the world rate their digital experience abilities Where they’ll prioritize digital investments, and why mobile tops the list Why they said VR and AR are the most exciting engagement strategies
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Adobe

Econsultancy: 2017 Digital Trends in HC and Pharma

Published By: Adobe     Published Date: Nov 09, 2017
Patients are going digital — and taking the healthcare system with them. Learn how in the 2017 Digital Trends in Healthcare and Pharma report. Download it now to learn: Why two-thirds of healthcare companies are investing in data analysis. How they’re building content marketing programs to boost patient knowledge. What they plan to do with virtual and augmented reality this year and beyond.
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Adobe

ADI State of Digital Video

Published By: Adobe     Published Date: Nov 29, 2017
Size does matter—at least when it comes to TV Everywhere (TVE) viewing, according to a new report from Adobe Digital Insights (ADI), which looked at TVE consumption trends from January 2015 to January 2017.
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Adobe

ADI US Travel Trends 2017

Published By: Adobe     Published Date: Nov 09, 2017
Airfare is increasing. Car rentals are down. Ecotourism is at an all-time high. The truth is, travel and hospitality is in flux. Read the Adobe Digital Insights report US Travel Trends in 2017 to see what’s going on in the industry, including major trends and predictions. You’ll learn all about: •What motivates today’s customers to book travel reservations •Why virtual (VR) and augmented reality (AR) are new disruptors in the industry •Travel predictions for Summer 2017, including major holiday weekends
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Adobe

Digital Marketing Survey

Published By: Adobe     Published Date: Nov 09, 2017
The companies that are succeeding today are the ones that go beyond their products and services and create exceptional experiences. We surveyed industry leaders around the world to discover the top digital marketing trends and priorities. We’re sharing the results of the 2017 Digital Marketing Study in Running on Experience. Read the report to learn: What strategies and approaches set leaders apart from the rest Where companies in your industry are investing The four steps for digital transformation
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Adobe
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