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10 conversations about operational resilience

Published By: KPMG     Published Date: Sep 04, 2019
Operational resilience is high on the regulatory agenda in the UK. A joint discussion paper in 2018 took a broader view of operational resilience to cover all risks to the provision of critical business services with a greater emphasis on recovery and response when incidents occur. Regulators now place the same importance on operational resilience as on financial resilience. This represents a fundamental shift that companies are at different stages of addressing. Based on discussions with clients and regulators here are ten conversations to help guide you through this new landscape.
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KPMG

10 Conversations for a Banking CEO to have with their CIO

Published By: KPMG     Published Date: Sep 04, 2019
Banking is rapidly being transformed by one, distinct theme: digital technology. For those leading the charge, there is no longer a distinction between a business strategy and a technology strategy. There is just strategy driven by technology and the client needs it will evolve to continually meet. In this new world, upgrading existing operations and making legacy systems fit new challenges is not going to be enough. To succeed, banks need to become future-ready, connected enterprises, backed by a new type of technology and operating model that is nimble enough to adapt to new challenges and growth opportunities.
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KPMG

A smarter way to authenticate customers

Published By: KPMG     Published Date: Sep 04, 2019
Key considerations when developing a strong and customer-friendly approach to intelligent authentication. Bank fraud is on the rise. In fact, according to a recent survey of 43 major banks around the world, it’s not just the number of fraud cases that is going up; so, too, is the value of fraud overall. In large part, this increase in fraud is the result of identity theft scams. Rather than attempting some sort of high-stakes virtual bank heist for all the gold in the vault, most online thieves seem content simply stealing money from every-day customer’s accounts when they aren’t looking.
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KPMG

Report: The customer-centric CHRO

Published By: KPMG     Published Date: Jul 31, 2019
HRs’ unique role in a company in terms of hiring, training, and ongoing engagement with the broader employee base, positions them to be a game changer in the customer experience strategy. Find out HR's critical role in elevating the customer experience. Read this report to discover: • the CHRO’s changing role • ways in which innovative technologies, like D&A and AI, are powering HR • steps CHROs can take to ensure their organisations are hiring the right people and training them to succeed in the customer-centric world.
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KPMG

5 Ways to Ensure Digital Business Success

Published By: Entrust Datacard     Published Date: Oct 24, 2016
Every enterprise is aware of the need for digital transformation. A 2015 study conducted by KPMG found that their top four concerns moving forward were: (1) new entrants disrupting existing business models; (2) the ability to keep current with technology; (3) competitors leveraging digital business models to take share; and (4) products and services remaining relevant as the digital future unfolds.
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Entrust Datacard

Oracle Cloud Threat Report - Are you fulfilling your responsibilities for cloud security?

Published By: KPMG     Published Date: Jul 12, 2018
Cloud services bring new and significant cybersecurity threats. The cloud can be secured—but not by the vendor alone. Are you clear about the risks and your responsibilities as an IT leader? Read this report to understand: • how cloud adoption is reshaping the threat landscape • why identity and access management must be a priority • what are cybersecurity best practices in a modern IT environment • which emerging technologies offer hope for improving cybersecurity outcomes. Download the report now
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KPMG

Case story: Want to drive revenue with smarter insights?

Published By: KPMG     Published Date: Nov 13, 2018
Read this to find out how we developed a decision-support tool to help a major transport operator use data and analytics to optimise commercial performance. Discover: what happens when humans are faced with complex decisions how data and analytics can be applied to improve decision making how a decision-support tool works in real life (video) what lessons your business can learn from this case story.
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KPMG

Insight: Maximise value from zero-basing

Published By: KPMG     Published Date: Nov 13, 2018
Zero-basing is re-emerging as a bold approach to optimising cost and spend allocation. This paper explains how to create the conditions for success. Read on to discover: how to lay the foundations for a successful zero-basing programme how to define your impact of zero-basing on the future operating model why emotional intelligence is critical to successful implementation.
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KPMG

Report: Navigate the impact of AI

Published By: KPMG     Published Date: Nov 13, 2018
No one knows what a future AI-filled society will look like, but we do know the transformations will be mind-blowing. What skills and capabilities must your organisation build to survive and prosper? Read our ‘Learning to Learn’ report, to discover: how AI will change the way economies, societies and businesses operate how AI will change the skills your workforce needs in the 21st century what AI means for the way we learn how AI will change the role of the HR function for ever.
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KPMG

Zero basing – charting the human journey

Published By: KPMG     Published Date: Dec 04, 2018
Zero-basing is re-emerging as a bold approach to optimising company costs and spend allocation. Putting people at the heart of the change is key to creating the conditions for success. Read this paper to discover: how to plan key people interventions to achieve sustainable change what role leaders have to play in determining zero-basing success the emotional impact of zero-basing programmes – and how to manage this.
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KPMG

Survey report: Achieve faster revenue growth from digital transformation

Published By: KPMG     Published Date: Nov 13, 2018
Our research has identified a group of digital organisation using technologies more effectively to achieve better, quicker and more certain returns. Read this report to discover: how board priorities for digital leaders are different to those in average companies the three characteristics that mark out stressful digital strategies in leading organisations why – and how – the CIO can become the agent for digital change
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KPMG

Practical guide: How to enhance your BPO contract to accelerate automation

Published By: KPMG     Published Date: Nov 21, 2018
Many BPO providers have already invested heavily in robotic process automation (RPA), providing an opportunity to renegotiate your BPO contract to reflect the cost savings they are making as a result. But there’s more. Contract renegotiation also creates an opportunity to leverage providers’ investment to accelerate automation in your own business. Read this to discover: • the benefits of automating business processes and the impressive level of cost savings this can deliver • the impact of automation on the BPO market and the implications this has for BPO contracts • a five-step processing for assessing and renegotiating your outsourcing contract • three options for starting your automation journey.
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KPMG

Global survey report: The Future of HR

Published By: KPMG     Published Date: Dec 05, 2018
Some HR leaders are confidently harnessing the disruptive technologies that will transform the HR function. How ready are you for the digital workplace? Read this report – which includes insights from HR leaders in some of the world’s most successful organisations – to understand: the anticipated impact of artificial intelligence and disruptive technologies the growing importance of the employee experience the potential of predictive analytics the changes required in workplace culture and capabilities for successful transformation.
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KPMG

Report: Shaping the workforce of the future

Published By: KPMG     Published Date: Dec 05, 2018
As extraordinary advances in technology start to transform the traditional workforce, business leaders must get ready for a future where skilled employees and smart machines will work together. Read this report to find out: what the emergence of AI means for leadership and workforce management how to define a strategic roadmap to understand how AI will impact your organisation how a new concept – ‘workforce shaping’ – is being used by leading organisations preparing for the future.
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KPMG

Fusion HCM Customer Reference Roundtable: Zillow and KPMG

Published By: Oracle     Published Date: Aug 09, 2013
Paul Stephen, Sr. Program Manager of IT Operations at Zillow, and John Doel, Principal at KPMG, share lessons learned from Zillow’s Oracle Fusion HCM and Talent Management implementation.
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fusion, hcm, customer, oracle
    
Oracle

Fusion HCM Customer Reference Roundtable: Zillow and KPMG

Published By: Oracle     Published Date: Aug 15, 2013
Paul Stephen, Sr. Program Manager of IT Operations at Zillow, and John Doel, Principal at KPMG, share lessons learned from Zillow’s Oracle Fusion HCM and Talent Management implementation.
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fusion, hcm, customer, oracle, enterprise applications, human resource technology, business technology
    
Oracle

The Top 4 Midmarket Challenges

Published By: Avaya     Published Date: Feb 06, 2015
This paper takes a look at some of the top challenges the midmarket is facing as well as considerations to keep in mind when choosing a UC&C option. After a rough few years, the midmarket is no longer putting off investing in technology. According to KPMG, 60 percent of midmarket companies plan to increase capital spending, with the highest priority being information technology.
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challenges of midmarket, midmarket companies, midmarket trends, networking, mobile computing, mobile data systems, mobile workers, application integration
    
Avaya

The Top 4 Midmarket Challenges

Published By: Avaya     Published Date: Jan 23, 2015
This paper takes a look at some of the top challenges the midmarket is facing as well as considerations to keep in mind when choosing a UC&C option. After a rough few years, the midmarket is no longer putting off investing in technology. According to KPMG, 60 percent of midmarket companies plan to increase capital spending, with the highest priority being information technology.
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challenges of midmarket, midmarket companies, midmarket trends, network performance, mobile computing, mobile data systems, mobile workers, application integration
    
Avaya

Cost of Doing Business

Published By: Bahrain EDB     Published Date: Nov 23, 2016
This KPMG report looks at the typical costs associated with setting up and operating a manufacturing business in Bahrain, compared to the costs in other Gulf Cooperation Council (GCC) countries. It covers company format>on; land rental and construction; utilities; manpower; visas and labor; and ports and commerce.
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gulf, gcc, bahrain, saudi arabia, uae, manufacturing, logistics, fmcg
    
Bahrain EDB

Business-led technology strategy and selection: Part 1

Published By: KPMG     Published Date: Oct 19, 2018
A framework for business-IT collaboration Despite often massive investment, many digital transformation efforts fail. Why? One of the biggest culprits is business and IT leaders viewing digital transformation as a pure technology play—e.g. the flawed mindset that you can just plug in a new app, solution or system and let it run. KPMG’s approach to Technology Strategy and Selection (TSS) helps companies take full advantage of emerging technologies by aligning the technology strategy with the future aspirations of the business. Learn how KPMG helps business and IT leaders join together to strategically choose, implement and leverage technology to enjoy their full benefits.
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KPMG

Business-led technology strategy and selection: Part 2

Published By: KPMG     Published Date: Oct 19, 2018
A modular, holistic approach to change Digital disruption is forcing companies to fundamentally rethink how they compete. You probably used to solve this challenge by buying better technology. But in today’s complex, fast-changing business world, that single-minded approach is destined for failure. KPMG’s Technology Strategy and Selection (TSS) framework is a modular, holistic approach that drives lasting, long-term value from technology change. This article walks through the four key phases of the leading edge framework—creating a transformation vision, blueprinting the future organization, selecting the supporting technology, and implementing the new tools.
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KPMG

Driving value from new back-office technology

Published By: KPMG     Published Date: Oct 29, 2018
Donna Meshaka talks about the steps organizations should go through to successfully transform their back-office with technology.
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KPMG

Report: The Future of HR

Published By: KPMG     Published Date: Jun 06, 2019
HR’s most confident leaders are using data, predictive insights and AI to transform HR into a new value driver. Discover what it takes to become an HR transformation trailblazer. Read this report to discover: • how trailblazers are exploiting uncertainty to drive new competitive advantage • which technologies HR leaders are investing in • what it means to integrate human and digital labour in a collaborative workplace • six priorities for forward-looking HR leaders.
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KPMG

Report: Learning to learn

Published By: KPMG     Published Date: Jun 06, 2019
AI will transform the workplace in ways we’re still trying to imagine. What skills and capabilities will your organisation need to survive? Read this report to find out – with contributions from government, academics and the Big Innovation Centre. Download the report to discover: • how AI will change the way economies, societies and businesses operate • how AI will change the skills your workforce needs in the 21st century • what AI means for the way we learn • how AI will change the role of the HR function.
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KPMG

Cloud Cost Management - Are you paying too much for cloud

Published By: KPMG     Published Date: Jun 06, 2019
Businesses increasingly see cloud as the best route to enhanced agility and digital transformation. But this survey reveals that keeping the lid on cloud costs is far from straightforward. Read this report to discover: • whether businesses are realising the benefits they anticipated from cloud migration • how effective companies are at managing cloud investments • the risks and consequences of getting locked into inefficient architectures.
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KPMG
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