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How AI can improve contact center and agent performance

Published By: Genesys     Published Date: Jun 19, 2019
Successfully managing a contact center requires a collaborative, multidisciplinary approach to handle a broad range of operational and tactical tasks. Planning, day-to-day operations and quality management must be seamlessly orchestrated, along with human resources functions like recruitment, learning and development, and employee scheduling. Read this executive brief to learn how to transition to an AI strategy that can take your team – and business results – to the next level. See how you can: Create an AI strategy with a single data model that includes routing, interaction analytics, forecasting/scheduling and predictive engagement Harness the power of your data to align customers with the best resource Drive employee effectiveness by ensuring you hire the right people and manage their performance to drive their success over the long term
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Genesys

Social Collaboration Tools at Work (Report)

Published By: Workplace by Facebook     Published Date: Sep 27, 2018
As organizational structures get flatter, opportunities for meaningful global collaboration are increasing. However, without the right tools in place, those opportunities will go to waste. Workplace by Facebook asked Harvard Business Review to find out how its audience is thinking about adopting, deploying, and using social collaboration tools at work. The results from over 750 magazine and e-newsletter readers, customers and HBR.org users show that the time to act is now. Download this info-graphic to view the results from over 750 magazine and e-newsletter readers, customers and HBR.org users
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collaboration software, collaboration portal, business communication, workforce management, project management, team work
    
Workplace by Facebook

Social Collaboration Tools at Work (Report)

Published By: Workplace by Facebook     Published Date: Dec 21, 2018
As organizational structures get flatter, opportunities for meaningful global collaboration are increasing. However, without the right tools in place, those opportunities will go to waste. Workplace by Facebook asked Harvard Business Review to find out how its audience is thinking about adopting, deploying and using social collaboration tools at work. The results show that the time to act is now. Download this info-graphic to view the results from over 750 magazine and e-newsletter readers, customers and HBR.org users.
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Workplace by Facebook

Intelligent Automation for Brand Trust and Transparency

Published By: Infosys     Published Date: May 30, 2018
Customers today are far more concerned about the contents and origin of a product than ever before. in such a scenario, granting them easy access to product information, via digital initiatives such as SmartLabel™, goes a long way in strengthening customer trust in a brand. But it also means expending several man-hours of effort processing unstructured data, with the possibility of human error. Intelligent automation can help save effort and time, with virtually error-free results. A consumer products conglomerate wanted a smart solution to implement SmartLabel™ compliance. See how Infosys helped and the five key takeaways from the project.
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automation, brand, information, digital, customer
    
Infosys

Boost Productivity: Building a Productive Workforce with Microsoft Lync and HP

Published By: HPE     Published Date: Mar 23, 2015
HP delivers the complete, end-to-end unified communication and collaboration solutions and services you need to improve decision making, increase customer satisfaction, and drive business results. HP Flex-Bundles for UCC with Microsoft Lync 2013 get you up and running quickly, and help you improve your network to grow your business. Download this white paper to learn more about how Microsoft Lync and HP can build a productive workforce.
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HPE

EMC Converged Platforms: VxRail Appliance

Published By: DellEMC and Intel®     Published Date: Sep 16, 2016
This ESG Lab Validation report documents the results of recent hands on testing of EMC’s VxRail hyper-converged appliance. Testing focused on deployment simplicity, manageability, simple scale-out functionality, performance, and reliability.
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emc, vxrail, hyper-convergence, converged infrastructure, performance, convergence, infrastructure
    
DellEMC and  Intel®

Tooling Up for Collaboration - Virtual Meetings that Drive Business Results

Published By: join.me     Published Date: Jul 10, 2015
Collaboration is key. This report combines quantitative research sponsored by join.me by LogMeIn and a range of other prominent research firms with qualitative analysis conducted by Forbes Insights.
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collaboration tools, online meetings, virtual meetings, collaboration, benefits of collaborative tools, teamwork, video conferencing
    
join.me

Practical Considerations for Implementing Prefabricated Data Centers

Published By: Schneider Electric     Published Date: Mar 28, 2019
Implementing prefabricated modular data centers results in well-understood benefits including speed of deployment, predictability, scalability, and lifecycle cost. The process of deploying them – from designing the data center, to preparing the site, to procuring the equipment, to installation – is quite different than that of a traditional data center. This paper presents practical considerations, guidance, and results that a data center manager should expect from such a deployment.
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predictability, scalability, life cycle cost, schneider electric, - prefabricated data center, modular data center, data center design, data center manager
    
Schneider Electric

Lab Validation Report: IBM Storwize V7000 Disk System

Published By: Ogilvy - IBM UK     Published Date: Aug 08, 2011
This ESG Lab report presents the results of a mixed workload performance benchmark test designed to assess the real world performance capabilities of an IBM Storwize V7000 storage system and IBM x3850 X5 servers in a VMware-enabled virtual server environment.
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esg, virtualization, ibm, storwize v7000, storage, management, consolidation, virtualization, tiering, migration, backup, replication, non-disruptive, ssd, solid state, metro mirror, global mirror, raid, if award winner storwize v7000, ibm smarter planet
    
Ogilvy - IBM UK

CRM and Social Collaboration: The Future of Sales Performance Management

Published By: Salesforce.com     Published Date: Jul 16, 2013
Sales managers have faced the same challenges since long before CRM applications were invented. However, new tools and technologies are making their jobs easier. The future of sales performance management is integrated with CRM and social collaboration. It helps managers provide real-time coaching and motivation in context to drive better sales behaviors and, ultimately, better sales results.
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sales force automation, sales performance management, social performance management, crm applications, social collaboration
    
Salesforce.com

Redefining Real-time Database Performance

Published By: Oracle PaaS/IaaS/Hardware     Published Date: Jul 25, 2017
This ESG Lab review documents the results of recent testing of the Oracle SPARC M7 processor with a focus on in-memory database performance for the real-time enterprise. Leveraging new advanced features like columnar compression and on-ship in-memory query acceleration, ESG Lab compared the in-memory database performance of a SPARC T7 system with a SPARC M7 processor to an x86-based system.
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Oracle PaaS/IaaS/Hardware

The Quest for Delivering Meaningful Digital Experiences

Published By: Oracle PaaS/IaaS/Hardware     Published Date: Jul 25, 2017
Get a closer look at the roles of collaboration, self-service and engagement as we examine the results of a recent CMSWire survey.
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Oracle PaaS/IaaS/Hardware

Crossing the DevOps Chasm

Published By: CA Technologies     Published Date: Jun 04, 2015
Enterprises that depend heavily on IT to deliver services to customers are constantly driven by market pressures to better develop and release new software features to meet growing demands. Facilitating the collaboration between development and IT operations and bringing application to market faster with high quality are crucial to today’s business success. This solution brief provides insights into the DevOps movement, why it matters and how you can cross the chasm to achieve better collaboration to deliver business value rapidly. You’ll learn how CA Technologies solutions for DevOps bring your portfolio of IT technology forward in a cadence of faster, more predictable releases, letting you confirm the results of each phase of the software life cycle toward positive business outcomes.
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CA Technologies

Scale-out All-flash Storage for Demanding Unstructured Data Workloads

Published By: Dell EMC     Published Date: Aug 22, 2017
This Lab Validation Report documents the results of recent hands-on testing of Dell EMC Isilon All-Flash storage. Testing focused on the platform’s performance and scalability and how it enables organizations to support more applications and workloads with flash based on their ever-increasing volumes of unstructured data.
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Dell EMC

DevOps: Hidden Risks and How to Achieve Results

Published By: Dynatrace     Published Date: May 20, 2016
For all Development Managers, Operations Managers and DevOps Managers, this eBook by DevOps advocate and author Gene Kim will clearly outline: - How leaders are 2.5x more likely to exceed profitability, market share and productivity goals through DevOps - Why your IT delivery model needs to be continuous and collaborative to meet demands for more features faster - Which Milestones to have in mind when plugging performance into the four pillars - culture, automation, measurement and sharing - How identifying bad patterns earlier in development prevents them from making it into production Start accelerating your own results; read this eBook now.
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dynatrace, software development, devops, results, productivity, development, it management, enterprise applications
    
Dynatrace

Predictive maintenance: How data can increase production

Published By: TIBCO Software     Published Date: Aug 15, 2018
Produced in collaboration with INFOPRO Digital with participation from Capgemini MAINTENANCE MADE EASY WITH THE HELP OF DATA Predictive maintenance involves gathering targeted data for analysis, the results of which will help anticipate potential failures before they occur. Companies opt for this type of maintenance to avoid predictable incidents and repair equipment, assembly lines, or machinery with minimum impact on their operations.
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TIBCO Software

The Guide to Building Your Marketing Technology Stack

Published By: Oracle Marketing Cloud     Published Date: Oct 05, 2017
The growing number of MarTech tools available today is overwhelming. Since 2011, this number has increased by 2,567%. With more MarTech options, marketers now have better tools to help them engage customers and deliver results. The hard part is choosing the right MarTech solutions. Get this guide to discover the most common MarTech solutions—and what questions you need to ask of any potential marketing solution provider before you commit.
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Oracle Marketing Cloud

SHRM Research: Flexible Work Arrangements

Published By: Cisco     Published Date: Dec 27, 2017
Flexible work arrangements (FWAs) can come in many forms, including telecommuting, compressed workweeks and flexible scheduling that allows employees to perform tasks outside of core business hours. Improvements in technology have made FWAs possible for a broader segment of the labor force, but some of these arrangements have yet to achieve widespread acceptance in many organizations’ workplace cultures. However, SHRM research shows that participation in some FWAs has risen in recent years, and these measures have yielded positive results for companies’ recruitment and retention efforts, as well as their employees’ development and productivity.
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Cisco

Forbes White Paper: Global Cloud Perspectives

Published By: Cisco Systems     Published Date: Jun 27, 2013
To help us understand what business leaders think about ‘the cloud’ and the impact of cloud collaboration to their businesses, we asked Forbes Insights to conduct research. In response, Forbes surveyed over 500 senior executives from global companies with sales ranging from $250 million to over $20 billion, and interviewed 15 executives. The study examined the ways business leaders increasingly look at cloud collaboration as a way to increase productivity, accelerate business results, and enhance innovation and collaboration across borders and functions.
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cloud, collaboration, technology, business leaders, perspective, results, productivity, innovation, networking, knowledge management, storage, business technology, data center
    
Cisco Systems

ESG Lab Validation - NetApp Clustered Data ONTAP with Oracle Databases

Published By: NetApp     Published Date: Sep 24, 2013
"Today, IT’s customers are more mobile and global than ever before and as such expect their applications and data to be available 24x7. Interruptions, whether planned or unplanned, can have a major impact to the bottom line of the business. ESG Lab tested the ability of clustered Data ONTAP to provide continuous application availability and evaluated performance for both SAN and NAS configurations while running an Oracle OLTP workload. Check out this report to see the results."
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mobile, global, applications, cloud, configuration, technology, knowledge management, storage, data center
    
NetApp

IBM PowerAI Enterprise - Enterprise AI workloads at massive scale

Published By: IBM APAC     Published Date: May 14, 2019
IBM PowerAI Enterprise helps to make deep learning easier and faster for organizations by bringing together some of the most popular open source frameworks for deep learning, with development and management tools in a single installable package. Designed to simplify end-toend deep learning, PowerAI Enterprise allows enterprises to spend less time on data preparation, implementation and integration, and more time training neural networks for results. IBM PowerAI Enterprise version 1.1.2 includes the most popular deep learning frameworks in one installation: - BVLC Caffe - IBMCaffe - TensorFlow - PyTorch - Keras (tensorflow-keras)
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IBM APAC

Why Choose IBM as your technical support service provider

Published By: IBM     Published Date: Jun 16, 2015
This brochure talks about the IBM Technical Support Services and it helps: Mitigate business risk with services from a forward-thinking industry innovator, Enhance IT availability with a virtually unmatched global infrastructure, Support your unique needs with extensive, flexible and customizable service options, Facilitate easier access to the support you need, Reduce complexity with a single point of contact for nearly all your IT needs, and Facilitate a positive return on investment and performance results
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it technical support, it availability, support services, return on investment, performance results, global infrastructure, infrastructure management, best practices, business analytics, business intelligence, business management, business metrics, workforce management, project management, service management, data center design and management, infrastructure
    
IBM

IDC Case Study on Flybe: Flying High on the Use of Red Hat Enterprise Linux

Published By: Red Hat     Published Date: Sep 25, 2014
When a company sells services to a consumer audience primarily through a Web user interface (UI), that Web UI had better be online and available, all the time, especially if you are an airline. Such is the real-world scenario that faces Chris Skretowski, Linux Specialist at Devon, United Kingdom-based Flybe, Europe's largest regional airline. Despite being a relatively small IT function, it powers a regional airline with over 1,700 employees and 55 aircraft, and the company has big ambitions, driven top down by a new CEO who believes that technology adoption and use can make a real difference in the company's bottom line. Having a board that is supportive of IT as a strategic business driver means there is lots of open air ahead for Skretowski, who is responsible for all the Linux infrastructure that front ends the company's missioncritical Web presence. Flybe was one of the 21 companies that were interviewed for quantitative results on their operations as part of an IDC ROI analys
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web user interface, it function, it infrastructure, roi analysis, it management, data management
    
Red Hat

Delivering Application Data On-Demand

Published By: Delphix     Published Date: Jun 27, 2014
Packaged application development teams frequently operate with limited testing environments due to time and labor constraints. By virtualizing the entire application stack, packaged application development teams can deliver business results faster, at higher quality, and with lower risk.
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on-demand, application development, virtualizing, packaged, faster, networking, it management, data management
    
Delphix

Guide to Antivirus (AV) Replacement: What You Need to Know Before Replacing Your Current AV Solution

Published By: CrowdStrike     Published Date: Aug 01, 2017
The Guide to AV Replacement provides in-depth information from leading security experts that will guide you through each phase of your decision-making process. From the critical elements you need to consider,to how to evaluate and review solutions, you’ll get expert advice that can help you choose a security solution that best fits your organization’s requirements.Before initiating a change from your current AV solution read this guide to learn:?How to plan an AV replacement project and the critical elements to consider ?How to measure important factors such as protection, performance and time-to-value when reviewing AV replacement solutions?What prevalent technologies are available and what are the pros and cons of each??How to measure the efficacy of a solution and what steps you should take to ensure you’re getting accurate results?Why you should consider evaluating CrowdStrike Falcon’s next-gen AV replacement and how it fulfills the criteria outlined in the guide
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CrowdStrike
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