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How AI can improve contact center and agent performance

Published By: Genesys     Published Date: Jun 19, 2019
Successfully managing a contact center requires a collaborative, multidisciplinary approach to handle a broad range of operational and tactical tasks. Planning, day-to-day operations and quality management must be seamlessly orchestrated, along with human resources functions like recruitment, learning and development, and employee scheduling. Read this executive brief to learn how to transition to an AI strategy that can take your team – and business results – to the next level. See how you can: Create an AI strategy with a single data model that includes routing, interaction analytics, forecasting/scheduling and predictive engagement Harness the power of your data to align customers with the best resource Drive employee effectiveness by ensuring you hire the right people and manage their performance to drive their success over the long term
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Genesys

The Power of Collaboration

Published By: SAS     Published Date: Jan 17, 2018
It’s a social world and the majority of organizations today use Microsoft Office as their chosen office productivity suite. So it’s important to deliver insights where people are working most. This paper shows how you can use results produced by SAS Visual Analytics with Microsoft Office applications – Outlook, Excel, Word, PowerPoint and SharePoint. With plenty of how-to specifics, you’ll see how easy it is to combine analytic visualizations and reports with Microsoft products to share insights, improve collaboration and drive further adoption of analytics across your organization.
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SAS

2014 Remote Support Trends: Rapid Expansion of Device Coverage and Workflow Options Continues

Published By: LogMeIn     Published Date: Mar 19, 2015
Remote support technology, including remote control, desktop sharing, and web collaboration, is one of the most popular platforms used across TSIA service disciplines. Today’s remote support solutions offer much more than just remote control for PCs, their functional footprint is expanding to include support for more devices and richer analytics for trend analysis and supervisor dashboards. Remote support solutions are typically well regarded by users, consistently delivering one of the highest average satisfaction scores in TSIA’s annual Global Technology Survey. Service executives should acquaint themselves with the new features and capabilities being introduced by leading remote support platforms and find ways to leverage the capabilities beyond technical support. Field services, education services, professional services, and managed services are all increasing adoption of these tools to boost productivity and avoid on-site visits. Download this white paper to learn more.
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remote support, remote technology, customer support, productivity, remote technology
    
LogMeIn

The SMAC Stack -- Creating Opportunities, Driving Disruption

Published By: Collaborative Consulting     Published Date: Dec 20, 2013
Social, Mobile, Analytics and Cloud (SMAC), have broad potential to provide huge business value, while simultaneously presenting potentially overwhelming challenges. The rapid technology changes supporting SMAC and the overall complexity involved demand a systematic approach to building out your SMAC capability.
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collaborative consulting, creating opportunities, driving disruption, social, mobile, analytics, cloud, infrastructure, elastic computing capacity, cloud computing, social network, mobile web, wireless data networks, drive change, wireless, business analytics
    
Collaborative Consulting

IBM Storwize V7000 ESG Validation Report Summary

Published By: Ogilvy - IBM UK     Published Date: Aug 08, 2011
Browse this summary for additional information about performance capabilities of an IBM Storwize V7000 storage system and IBM x3850 X5 servers.
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ibm uk, ibm, storwize v7000, storage, management, consolidation, virtualization, tiering, migration, backup, replication, non-disruptive, ssd, solid state, metro mirror, global mirror, raid, if award winner storwize v7000, ibm smarter planet, smarter technology
    
Ogilvy - IBM UK

Lab Validation Report: IBM Storwize V7000 Disk System

Published By: Ogilvy - IBM UK     Published Date: Aug 08, 2011
This ESG Lab report presents the results of a mixed workload performance benchmark test designed to assess the real world performance capabilities of an IBM Storwize V7000 storage system and IBM x3850 X5 servers in a VMware-enabled virtual server environment.
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esg, virtualization, ibm, storwize v7000, storage, management, consolidation, virtualization, tiering, migration, backup, replication, non-disruptive, ssd, solid state, metro mirror, global mirror, raid, if award winner storwize v7000, ibm smarter planet
    
Ogilvy - IBM UK

Increase Employer Group Retention through Collaborative, Actionable Analytics

Published By: MedeAnalytics     Published Date: Mar 09, 2012
Providing employer group customers an easy-to-use analytical platform is one of the key ways health plans can demonstrate value and improve retention. Read to find out more about how Employer Reporting can help health plans and their customers.
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healthcare, employer retention, reporting, analytics, collaborative analytics, hospitals
    
MedeAnalytics

Gartner MQ

Published By: Cisco     Published Date: Oct 06, 2015
Companies should evaluate vendors' technology and ability to deliver in relevant regions.
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email response, mobility, web chat, collaboration, management, analytics, networking, it management, knowledge management, enterprise applications
    
Cisco

Whitepaper: 5 Drivers of the Successful Modern Sales Force

Published By: Oracle Commerce Cloud     Published Date: Feb 05, 2016
This short guide looks at five drivers of the successful modern sales force - from working more collaboratively across the organization, to making smarter use of data and analytics.
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Oracle Commerce Cloud

TIBCO Spotfire® Data Science

Published By: TIBCO Software     Published Date: Aug 15, 2018
TIBCO Spotfire® Data Science is an enterprise big data analytics platform that can help your organization become a digital leader. The collaborative user-interface allows data scientists, data engineers, and business users to work together on data science projects. These cross-functional teams can build machine learning workflows in an intuitive web interface with a minimum of code, while still leveraging the power of big data platforms. Spotfire Data Science provides a complete array of tools (from visual workflows to Python notebooks) for the data scientist to work with data of any magnitude, and it connects natively to most sources of data, including Apache™ Hadoop®, Spark®, Hive®, and relational databases. While providing security and governance, the advanced analytic platform allows the analytics team to share and deploy predictive analytics and machine learning insights with the rest of the organization, white providing security and governance, driving action for the business.
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TIBCO Software

Pervasive technology trends shaping the business and the implications for your data center

Published By: IBM     Published Date: Jun 16, 2015
Read the white paper to learn how a good data center strategy can help you prepare for the rigors and unpredictability of emerging technologies. Find out how IBM’s predictive analytics are helping companies build more accurate, forward-looking data center strategies and how those strategies are leading to more agile, efficient and resilient infrastructures.
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data center, predictive analytics, data center strategy, resilient infrastructure, cloud computing, social collaboration, business analytics, emerging technologies, virtualization, automation, infrastructure, mobile computing, mobile data systems, best practices, business activity monitoring, business process automation, enterprise software, server virtualization, collaboration, employee performance
    
IBM

IDG Big Data Analytics - Collaborative, Self-Service Analytics Delivers Unpredictable Value

Published By: EMC Corporation     Published Date: Jul 07, 2013
Forward-looking enterprises know there's more to big data than strong and managing large volumes of information. Big data presents an opportunity to leverage analytics and experiment with all available data to derive value never before possible with traditional business intelligence and data warehouse platforms. Through a modern, big data platform that facilitates self-service and collaborative analytics across all data, organizations become more agile and are able to innovate in new ways.
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enterprises, storage, information management, technology, platform, big data analytics, emc, self service, business intelligence, security, knowledge management, enterprise applications, data management, business technology
    
EMC Corporation

Securing Office 365 with MobileIron

Published By: MobileIron     Published Date: Jul 31, 2015
Most large organizations deploy or intend to deploy a broad range of mobile apps to their employees for productivity, collaboration, CRM, ERP, analytics, and industry-specific business processes. Office 365 might be the productivity solution, but the IT team needs a central platform that can provide a consistent security and policy framework across all the mobile apps the organization will deploy both today and tomorrow. This whitepaper describes the MobileIron app security model and how it can be used to secure Office 365 for mobile devices.
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office 365, mobileiron, crm, erp, analytics, security model, mobile apps
    
MobileIron

The Datafication of HR: Graduating from Metrics to Analytics

Published By: Visier     Published Date: Jul 08, 2014
Global competition for talent, outsourcing labor, compliance legislation, remote workers, aging populations – these are just a few of the daunting challenges faced by HR organizations today. Yet the most commonly monitored workforce metrics do very little to deliver true insight into these topics. Leaders need to graduate from metrics to analytics, surfacing the important connections and patterns in their data to make better workforce decisions.
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visier, workforce analytics, hr metrics, planning
    
Visier

The Datafication of HR: Graduating from HR Metrics to People Analytics

Published By: Visier     Published Date: Jan 25, 2019
Global competition for talent, outsourcing labor, compliance legislation, remote workers, aging populations—these are just a few of the daunting challenges faced by HR organizations today. Yet the most commonly monitored workforce metrics do very little to deliver true insight into these topics. Leaders need to graduate from metrics to people analytics in order to uncover the important connections and patterns in their data that lead to better workforce decisions.
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Visier

How to Build Self-Service Analytics That Your Business and IT Users Will Love

Published By: SAS     Published Date: Nov 10, 2014
Learn how to build a business intelligence product that provides self-service analytics and see why this product has been the favorite for businesses and IT users alike.
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sas, self service, service analytics, it users, self-service bi, forecasting, collaboration, deployment, visual analytics, it management, data management
    
SAS

10 Enterprise Analytics Trends to Watch in 2019

Published By: MicroStrategy     Published Date: Jan 23, 2019
By 2025, the total amount of data produced will grow to 175 zettabytes, according to IDC’s Data Age 2025 Report. How will enterprises evolve over the next year to manage and make the most of this unprecedented growth? Download 10 Enterprise Analytics Trends to Watch in 2019 to learn how leading organizations will win with embedded and augmented analytics, HyperIntelligence, collaboration, enterprise AI strategies, and more. This eBook details the transformational technologies data-driven organizations will need to leverage to get and stay ahead in 2019 and beyond, with contributions from thought leaders, including: Mike Gualtieri of Forrester Research Ray Wang and Doug Henschen of Constellation Research Mark Smith and David Menninger of Ventana Research Chandana Gopal of IDC Ronald van Loon, and more. Is your organization ready for the data-driven future? Read 10 Enterprise Analytics Trends to Watch in 2019 today to find out.
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MicroStrategy

10 Enterprise Analytics Trends to Watch in 2019

Published By: MicroStrategy     Published Date: Apr 11, 2019
By 2025, the total amount of data produced will grow to 175 zettabytes, according to IDC’s Data Age 2025 Report. How will enterprises evolve over the next year to manage and make the most of this unprecedented growth? Download 10 Enterprise Analytics Trends to Watch in 2019 to learn how leading organizations will win with embedded and augmented analytics, HyperIntelligence, collaboration, enterprise AI strategies, and more. This eBook details the transformational technologies data-driven organizations will need to leverage to get and stay ahead in 2019 and beyond, with contributions from thought leaders, including: Mike Gualtieri of Forrester Research Ray Wang and Doug Henschen of Constellation Research Mark Smith and David Menninger of Ventana Research Chandana Gopal of IDC Ronald van Loon, and more. Is your organization ready for the data-driven future? Read 10 Enterprise Analytics Trends to Watch in 2019 today to find out.
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MicroStrategy

ID1OT Error

Published By: HP     Published Date: Oct 29, 2014
Tired of dealing with ID10T errors? Wouldn't life be easier if you reduced the number of ID10T errors and focused more on the critical issues? HP Service Anywhere seamlessly connects service quality, customer satisfaction and staff efficiency through its easy-to-use social collaborative capabilities. The only service desk with embedded Big Data technology, HP Service Anywhere delivers connected intelligence to IT and business users to support proactive problem solving and actionable analytics.
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itsm, itil, saas help desk, itil service desk, itil service management, itil change management, itil problem management, hp service anywhere, it management, knowledge management, cloud computing
    
HP

Using Analytics With Open Data to Build a Stronger Government

Published By: SAS     Published Date: Jun 26, 2019
To support open government initiatives and uphold the values of transparency, participation and collaboration in the US, federal agencies today make their data open, or publicly accessible. Citizens can use this open data to assess college affordability, the economy, educational issues, environmental damage, health care, taxes, agriculture, the climate and more. Governments can use APIs to pull this open data into SAS Visual Analytics as a way to identify trends and patterns and obtain all sorts of new insights. With public health surveillance, for example, governments can monitor and evaluate indicators that point to high-risk areas so they’ll know where and how to focus efforts. Such public health surveillance can serve as an early warning system for impending emergencies, document the impact of an intervention, track progress toward public health goals, and clarify health problems to inform public health policies and strategies.
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SAS

Making a case for improving efficiency and outcomes in the healthcare industry

Published By: IBM     Published Date: Dec 07, 2010
To support increasing demands, healthcare organizations need to improve their agility between processes and people through improved information sharing
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ibm, advanced case management, healthcare, content management, social networking, collaboration, analytics, policies, rules, business analytics, enterprise software, analytical applications, collaborative commerce, content management system
    
IBM

Quality 4.0 Impact and Strategy Handbook

Published By: SAS     Published Date: Oct 18, 2017
Quality 4.0 isn't really a story about technology. It's about how that technology improves culture, collaboration, competency and leadership. The last decade has seen rapid advances in connectivity, mo­bility, analytics, scalability and data, creating what some call the fourth industrial revolution, or Industry 4.0. With the help of the Industrial Internet of Things (IIoT), manufacturers have digitized operations, transforming efficiency, supply-chain performance and in­novation. This revolution has even created entirely new business models. This e-book gives manufacturers the tools to lead the Qual­ity 4.0 transformation – a transformation that raises traditional manufacturing to the next level. It teaches readers to use advanced technology, analytics and IIoT to strengthen the manufacturing process and bring it forward into a powerful digital age.
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SAS

Analytics in Action in the Health and Life Sciences Ecosystem

Published By: SAS     Published Date: Aug 06, 2019
With the combination of electronic health records, rich repositories of claims data, medical device outputs, laboratory and prescription systems, real-world data and the data mined from other information technology systems, the health and life sciences ecosystem can now gain new perspective. Download this complimentary paper to learn more about how health care data has the power to transform the sector, helping to address the industry’s biggest challenges surrounding costs and quality of patient care. By adopting solutions that allow them to both produce and consume data analytics insights in a way that better guides clinical and business strategies, innovative health care organizations can learn not only to survive but also thrive in the decades to come.
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SAS

Analytics in Action in the Health and Life Sciences Ecosystem

Published By: SAS     Published Date: Aug 19, 2019
With the combination of electronic health records, rich repositories of claims data, medical device outputs, laboratory and prescription systems, real-world data and the data mined from other information technology systems, the health and life sciences ecosystem can now gain new perspective. Download this complimentary paper to learn more about how health care data has the power to transform the sector, helping to address the industry’s biggest challenges surrounding costs and quality of patient care. By adopting solutions that allow them to both produce and consume data analytics insights in a way that better guides clinical and business strategies, innovative health care organizations can learn not only to survive but also thrive in the decades to come.
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SAS

The Role of Software in Asset Performance Management

Published By: IBM     Published Date: Aug 08, 2012
While economic recovery is clearly in process, your capital and operational budgets are still extremely tight. At the same time, your maintenance organization is being pressured to take a stance of zero tolerance toward safety incidents while reducing maintenance costs and minimizing asset downtime. Read this in-depth Aberdeen Group report, based on responses from 117 executives of successful companies, to find out how best-in-class businesses are proactively managing these challenges. You'll learn these techniques for optimizing maintenance and operations-and more: creating a culture of collaboration among teams across your enterprise; empowering decision makers with appropriate, highly accurate metrics; and leveraging predictive management and analytics to manage assets throughout their life cycle.
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ibm, technology, software, asset performance management, economic recovery, operational budgets, capital, asset management, maintenance cost, storage management, business management, analytical applications, information management, software compliance, service management
    
IBM
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