lead quality

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Quality Management in the Contact Center

Published By: 8x8 Inc.     Published Date: Nov 17, 2016
Effective quality management lets you improve the performance of contact center agents—and deliver the customer experience your business expects. The ICMI Tool Kit: Quality Management in the Contact Center provides valuable tips you can apply to start improving your contact center operations today. Developed by International Customer Management Institute (ICMI), a leader in contact center training and consulting, the tool kit lays out the foundations of an effective quality management program and offers a step-by-step approach to creating an effective program. Then it provides details to help you: • Perform effective coaching using the SAFE coaching framework • Calculate the ROI of your training and coaching investments • Developing a peer mentor program
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8x8 Inc.

Lead Scoring - Guide for Modern Marketers

Published By: Oracle     Published Date: Sep 30, 2019
Lead scoring is an objective ranking of one sales lead against another. This not only helps align the right follow-up to the corresponding inquiry, it also helps marketing and sales professionals identify where each prospect is in the buying process. The process of defining lead scores improves alignment and collaboration between marketing and sales teams. After all, by jointly establishing an objective definition of a quality lead, sales and marketing can exchange better feedback on the quality of leads being passed to sales. Plus, lead scoring helps ensure that the best leads are followed up on immediately by prioritizing leads according to revenue potential and buyer readiness.
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Oracle

Deliver Better Software Faster with Continuous Testing

Published By: CA Technologies EMEA     Published Date: Sep 07, 2018
To compete successfully in today’s economy, companies from all industries require the ability to deliver software faster, with higher quality, and reduced risk and costs. This is only possible with a modern software factory that can deliver quality software continuously. Yet for most enterprises, testing has not kept pace with modern development methodologies. A new approach to software testing is required: Continuous Testing. In the first session in a series, join product management leadership to gain in-depth insights on how by shifting testing left, and automating all aspects of test case generation and execution, continuous testing, it enables you to deliver quality software faster than ever. Recorded Feb 5 2018 49 mins Presented by Steve Feloney, VP Product Management CA Technologies
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continuous delivery, application delivery, testing, test data management
    
CA Technologies EMEA

Trek Case Study

Published By: Darktrace     Published Date: Jun 17, 2019
Trek is one of the world’s largest bicycle companies, producing more bikes in the United States each year than any other company. As a leading manufacturer of high-quality bicycle components and technologies, Trek considers the protection of its intellectual property and designs of paramount importance.
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Darktrace

Trek Video Case Study

Published By: Darktrace     Published Date: Jun 21, 2019
Trek is one of the world’s largest bicycle companies, producing more bikes in the United States each year than any other company. As a leading manufacturer of high-quality bicycle components and technologies, Trek considers the protection of its intellectual property and designs of paramount importance.
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Darktrace
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