legacy support tools

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Legacy Tools: Not Built for Today's Helpdesk

Published By: LogMeIn     Published Date: Jul 13, 2012
This paper explores the challenges of supporting a remote workforce with legacy tools and the hidden costs of these tools. In addition, it identifies best practices that decision makers can use to choose enterprise helpdesk support tools that better meet the needs of remote employees, while helping to cut costs.
Tags : 
helpdesk, mobility, remote workforce, corporate firewall, legacy support tools, cost-saving, it management, expense management, business technology

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