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SD-WAN: WHAT’S IN A NUMBER?

Published By: Silver Peak     Published Date: Aug 18, 2016
There’s been a lot of numbers passed around when it comes to software-defined wide area networks (SD-WANs). IDC predicts the market will reach $6 BILLION BY 2020. Gartner suggests 30 percent of enterprises will have deployed an sd-wan BY 2019.
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Silver Peak

6 Ways to Wreck Your Shipping Processes

Published By: Staples     Published Date: Jan 22, 2018
As a shipping manager, there are a lot of wrong turns you can take. Use this handy cheat sheet to make sure you avoid those mistakes and get your shipments out on time, every time.
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Staples

2018 Gartner Magic Quadrant for Contact Center Infrastructure, Worldwide

Published By: Genesys     Published Date: Jun 08, 2018
In Gartner’s 2018 Magic Quadrant for Contact Center Infrastructure, Worldwide, Genesys has once again maintained a leadership position. Placed furthest among all vendors in completeness of vision for 10 years and counting, our position continues to validate our mission to power the world’s best customer engagement solutions for organizations of all sizes—both in the cloud and on-premises. And according to Gartner peer insights, customers agree. “Great implementation that was on-time and on-budget!” — CTO in the finance industry “Solid platform with a lot of features at a reasonable cost.” — IT Manager of Software Engineering in the Services Industry Get the report now to learn: • How contact center vendors compare and which quadrant they are aligned to • Analyst views on the strengths and cautions of all participating vendors • How to evaluate key criteria to guide your decision-making process
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contact center, infrastructure, customer engagement, cloud, on-premises
    
Genesys

Get started with Puppet on Windows: 9-part recorded webinar series

Published By: Puppet     Published Date: Jul 05, 2016
Our recorded Windows webinar series covers all the basics and more to help you get started with Puppet. Each 45-minute recording focuses on a specific task you can automate with Puppet, as well as a demo of how it works. You’ll learn how to use automation to: • Manage local groups and Active Directory membership. • Manage Windows services, install packages and create scheduled tasks. • Deploy IIS and ASP.NET. • Set up Windows for system and application monitoring. • Get started on Azure with Puppet. Puppet can do a lot, so start small and build on each success. Enjoy the demos!
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Puppet

Caso práctico: Despliegue de Zendesk para la atención al cliente de Trustpilot

Published By: Zendesk     Published Date: Aug 26, 2016
This white paper provides a full analysis on how Zendesk successfully helped Trustpilot with customer service needs.
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Zendesk

Hospitality Edition: Preventative vs. Reactionary DDoS Security

Published By: Cox Business     Published Date: Dec 19, 2016
In this white paper, we’ll look at Distributed Denial of Service (DDoS) attacks, why they pose a threat to hospitality networks, and how to protect against them. As we are expected to host more information on our network, we increase our risk for an attack that can shut down vital services or serve to support a malicious actor out to steal private data. Customers expect to be able do everything online, and won’t tolerate any interruption in service. This expectation inhibit a situation where an attacker is holds your web services hostage, and you have to choose between paying them off or apologizing to a lot of angry customers.
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Cox Business

The Data Economy Report

Published By: Pure Storage     Published Date: Oct 09, 2017
Digital technology is so intrinsic to our personal lives that we barely think about the fitness trackers and smartphones that are as much a part of us as the clothing we wear. For organizations, the shift to digital is more disruptive and the stakes far higher. Digital transformation has been high on the executive agenda for a few years and, for many, harnessing data has become a significant force for value and revenue creation.
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workload, data management, digital transformation, cloud, organization optimization, pure storage
    
Pure Storage

Understanding the Time & Money Lost with Offline Scheduling

Published By: HotSchedules     Published Date: Sep 11, 2018
When it comes to scheduling employees, restaurants have a lot of choices. There’s paper, sticky notes, emails and spreadsheets. But as managing labor gets more complex and employees turn more and more to their phones, these old-school methods just aren’t getting the job done. This puts most restaurant operators in one or two categories: either they’ve already adopted an online scheduling software to manage their workforce, or they know they need to make the switch. This ebook will show you how easy it is to use employee scheduling software and how much time it can save everyone in your organization.
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HotSchedules

Professional Services Automation for Dummies

Published By: WorkBook from Deltek     Published Date: Apr 26, 2018
What is it that intrigues you about project work? If you’re like many people, there’s a lot of appeal in the variety of the challenges, the different clients, and the diversity of needs. As they say, it’s the spice of life! For you, and others who work in the way you do, project work sure beats doing the same thing day in and day out.
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professional, services, automation, project, workflow
    
WorkBook from Deltek

eBay Classifieds Group Blends Cloud, SDN to Accelerate New Services and Features

Published By: Juniper Networks     Published Date: Aug 10, 2017
Supporting multiple internal clients and all of their requirements for testing and production networks in more than 1,000 cities around the world—these are the unrelenting challenges for the 12 brands that comprise eBay Classifieds Group. Activating new platforms and features can take a lot of time; with the Juniper solution, turnaround time has been reduced to a few hours—sometimes less—which helps eBay Classifieds turn innovation into a real competitive advantage every single day.
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ebay classifieds, web services, internal clients, contrail networking, cloud platform, sdn, business platforms, laas
    
Juniper Networks

Smart Solutions for the Paperless Office

Published By: Epson     Published Date: Nov 20, 2017
A customer may store heavy file boxes in one of its warehouses, but Fireproof Records Center spends a lot of time strategizing about the paperless office. Based in Grove City, Ohio, the company helps businesses in central Ohio manage information more efficiently, offering a suite of cloud document management and scanning tools, including the easy-to-use Epson WorkForce® color document scanner.
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Epson

The Manufacturer's Guide to Marketplace Selling

Published By: ChannelAdvisor     Published Date: Jan 17, 2019
"Whether you call yourself a company, brand, brand manufacturer, manufacturer, wholesaler, branded manufacturer or one of the other myriad of categorizations out there, there’s never been a better time to focus on direct-to-consumer (D2C) marketplaces as part of your go-to market strategy. Some 60% of consumers are already visiting your website instead of your retailers’ sites, and more than half will opt to buy directly from brand manufacturers when given the option. After years of relying on marketplaces to handle so many mission-critical activities, it can be challenging to build a successful D2C model that thoroughly addresses them all. This process will require a new way of thinking for you, a cultural shift for your employees and a lot of logistics for everyone involved. But how can you know when it’s time to start selling on e-commerce marketplaces? While the benefits of transitioning to a D2C marketplace model are undeniable, it also requires a significant investment of time
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ChannelAdvisor

Trust and Brand Management: Is the finance industry meeting consumer expectations?

Published By: Trustpilot     Published Date: Apr 11, 2018
In a survey of over 900 US and UK companies, Trustpilot compiled results from finance companies among the respondents to learn which initiatives they consider most important, what their 2018 priorities are, and whether or not trust plays a role in their business strategy. Trustpilot also conducted a global consumer poll throughout the month of January 2018 on Trustpilot.com to learn more about customers’ expectations when it comes to the finance industry, receiving over 15,000 responses. Those survey results provided a more detailed understanding of whether finance companies’ priorities are aligned with consumer expectations, while also getting a clearer picture of how trust and reputation should be approached. At the end of this report, in addition to the findings, recommendations are provided to finance companies based on the survey findings and analysis.
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trustpilot, finance, consumer expectations, business strategy, brand management, online reputation, consumer loyalty
    
Trustpilot

Bad Reviews: Why people write them, and what they expect #2

Published By: Trustpilot     Published Date: Oct 25, 2018
Online reviews have the power to make or break your business’ image and credibility. To better understand what drives people to leave reviews, whether positive or negative, we surveyed over 1,000 consumers globally and put together a report with the findings. Download the report to learn: • What motivates people to leave negative reviews • What experiences most inspire positive reviews • The long-term impact on your business of satisfying an unhappy customer Get your free copy now!
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Trustpilot

Case Study: WestLotto reduces backup and recovery times by up to 98%

Published By: Cohesity     Published Date: Aug 21, 2018
WestLotto is Germany’s largest lottery provider and the control centre for the transnational lottery Eurojackpot including 18 European countries. The company has been in operation for more than 60 years. The 350 employees at the WestLotto headquarters in Münster look after more than 3,300 sales outlets and the internet gaming platform “westlotto.de”. These sales channels offer lottery products such as LOTTO 6aus49, instant lotteries and the Eurojackpot. In 2017, WestLotto processed nearly 187 million game transactions.
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Cohesity

Bluecore's 2018 Retail Email Benchmark Report

Published By: Bluecore     Published Date: May 14, 2018
After decades in the limelight, email remains the most powerful channel for eCommerce marketers. And this success continues even as many eCommerce marketing teams rely heavily on batch and blast emails that go to their entire list without any customization. While such efforts clearly bring in revenue, they also leave money — a lot of money — on the table. Recognizing that largely untapped opportunity, top eCommerce marketers have started to take a more strategic approach to email. In addition to traditional batch and blast campaigns, these marketers now tailor messages based on both their customers’ behaviors and changes to their product data in order to send more customized and timely messages. To better understand how retailers are using email, including the extent to which they have embraced individualized messaging opportunities and the effectiveness of those messages, Bluecore turned to the data. Our 2018 Retail Email Benchmark report provides a baseline understanding of these a
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Bluecore

Reinvent your technology strategy for a changing world

Published By: KPMG     Published Date: Sep 13, 2018
Create a transformation vision and an integrated technology roadmap to get started towards your goals. As digital complexity increases, you’ve probably spent a lot of time making sure your customer-facing strategies and technologies are ready to meet the next challenge. And rightly so. But what about your internal functions? Are your ERP, finance, HR, procurement and supply chain strategies ready? You may be asking some hard questions: • How do I manage a large-scale transformation of my back office underpinned with the right technologies? • Is my technology strategy truly aligned to meet my business goals? • What are other organizations doing to make the transition? KPMG Technology Strategy and Selection gives you the tools to frame such decisions by working with you to develop a transformation strategy that’s based on your organization’s overarching business needs. One that will diminish some of the noise of disruption by helping you see what’s coming--while focusing on an integr
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kpmg, business transformation
    
KPMG

Adsquare case study

Published By: HERE Technologies     Published Date: Sep 26, 2018
Mobile has become the first screen for consumers in terms of internet time spent. Hyperlocal location data is unique to mobile and provides a lot of new, valuable information about consumers. Today’s sophisticated buyers demand more transparency in location data science, better campaign performance and ROI from attribution modeling. Finding the right partner that can help build the bridge between real-world consumer behavior and mobile programmatic advertising in a transparent way is essential. To meet those challenges and address the demand for top quality location data, adsquare integrated a global database of HERE Places in April 2017. By leveraging HERE Places and overlaying raw location data of anonymous users with POI data points, adsquare is able to understand exactly what consumers are doing in the real world: what places they visit, when and how often. To find out more download this paper today.
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HERE Technologies

How Workday Partnered with BetterUp to Support People Leaders

Published By: BetterUp     Published Date: Oct 29, 2018
"Workday has grown at a rapid pace since the company’s inception. Though this growth was indicative of the company’s success, it had an unintended side effect. Workday faced the same challenge experienced by nearly every high growth company: a tension between growth and culture. The company needed a way to bring all of its employees into its values system quickly, and ensure that people leaders were truly growing and leading in alignment with Workday’s culture. The company also needed a way to help people leaders newer to management learn and on-ramp quickly, in alignment with the speed of the business. One of the steps Workday took to protect and nurture its special culture was reaching out to BetterUp to try out its leadership coaching. In partnership with Workday, BetterUp introduced an initial pilot program focused on people managers, with the goal of helping Workday support and grow its people leaders in the future."
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BetterUp

Turn In-Transit Inventory into Working Capital

Published By: UPS Capital     Published Date: Feb 13, 2019
WD Music is a one-of-a-kind company, but their path to growth was blocked by a problem faced by thousands of small and mid-sized businesses: their precious capital was tied up in a long cash-conversion cycle. WD Music had to pay suppliers in-full for guitar parts, then wait weeks or months to recoup the cash from customer sales. This left them without the working capital to buy more inventory, fulfill more orders and create a healthier, more profitable business. One day, Larry Davis, Vice President of WD Music, was speaking with Greg Kleehammer, from UPS Capital®. Kleehammer asked a simple question: “What if you could take one of your company’s biggest assets — your in-transit inventory — and turn it into working capital?” That’s how WD Music discovered an alternative-financing solution that opened the door to more growth, more prosperity and a lot less stress.
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UPS Capital

Will You be Ready When A Loss Happens to You? What Supply Chain Professionals Need to Know

Published By: UPS Capital     Published Date: Feb 13, 2019
Transportation risk comes in many forms and can be very hard, if not impossible, to predict. These include extreme weather, theft, hijacked trailers, global crises, cargo lost at sea, catastrophic truck or rail accidents, truck fires and a whole lot more. In 2014, the University of Tennessee Global Supply Chain Institute published a white paper titled Managing Risk in the Global Supply Chain. The most surprising finding in the research was that even though 100% of supply chain executives acknowledged insurance as a highly effective risk mitigation tool, it was simply not on their radar screen, nor in their purview. Yet, the National Cargo Security Council estimates that there is an annual global financial impact from cargo loss of $50 billion.
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UPS Capital

The Future of Work: 10 Essentials for Winning Employee Development

Published By: Instructure     Published Date: May 30, 2019
The Future of Work: 10 Essentials for Winning Employee Development Your go-to guide for thriving in the changing face of work Employee development looks a lot different today than it did just a few years ago. This ebook details 10 trends that are crucial for keeping up with the ever-changing future of work. The modern workforce is a place where baby boomers, Gen X, millennials and now Gen Z all share the same Nespresso machine. That’s four distinct generations with different views, expectations and priorities. Companies will have to adopt new methods for just about everything—from recruitment and benefits to employee development and career planning. While there are several key differences between each generation in the modern workforce, how companies should treat them can be summarised in one word: individually. This ebook is designed to help HR and L&D professionals who want to turn their organisation into a learning environment well-equipped for the workplace of tomorrow, do ex
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Instructure

The Future of Work: 10 Essentials for Winning Employee Development

Published By: Instructure     Published Date: Jun 11, 2019
Your go-to guide for thriving in the changing face of work Employee development looks a lot different today than it did just a few years ago. This ebook details 10 trends that are crucial for keeping up with the ever-changing future of work. The modern workforce is a place where baby boomers, Gen X, millennials and now Gen Z all share the same Nespresso machine. That’s four distinct generations with different views, expectations and priorities. Companies will have to adopt new methods for just about everything—from recruitment and benefits to employee development and career planning. While there are several key differences between each generation in the modern workforce, how companies should treat them can be summarised in one word: individually. This ebook is designed to help HR and L&D professionals who want to turn their organisation into a learning environment well-equipped for the workplace of tomorrow, do exactly that— seamlessly motivate and develop employees of all types, age
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Instructure

Why retail strategies are failing

Published By: ExpertVoice     Published Date: Jun 17, 2019
I’m not sure if you’ve heard, but people keep talking about how we’re in the midst of a retail apocalypse. It’s this thing where lots of brick-and-mortar locations close down, and even entire companies go out of business. There’s quite a bit of blame to go around: The Great Recession, and Amazon, and private equity, and shifting consumer spending behaviors. In spite of the doomsday headlines, some brands continue to succeed, and a lot of those brands seem to be focusing on one thing: the customer experience. A good retail experience for a customer can be as complicated as incorporating innovative technology like 3D printing to create a clothing item on-demand, or as simple as focusing on the store employees. Unfortunately, a lot of brands and retailers overlook the latter. In fact, according to this recent panel surveying retail employees, only 35% of retail employees feel as though training is effective. That’s a scary number for both retailers and brands, because without a well train
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ExpertVoice
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