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Best Practices for Customer Service

Published By: Oracle     Published Date: Aug 08, 2013
RightNow's focus on integration; streamlined handoffs between low-assisted, medium-assisted, and high-assisted interactions; and focus on agent productivity arm companies with what they need to improve their customer service on an ongoing basis.
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best practices, customer service, oracle, crm, rightnow, knowledge management, data management, business technology
    
Oracle

Best Practices for Customer Service

Published By: Oracle     Published Date: Aug 15, 2013
RightNow's focus on integration; streamlined handoffs between low-assisted, medium-assisted, and high-assisted interactions; and focus on agent productivity arm companies with what they need to improve their customer service on an ongoing basis.
Tags : 
best practices, customer service, oracle, crm, rightnow, enterprise applications, business technology
    
Oracle

Enterprise Data Center Buyer Survey and Interview Insights

Published By: Juniper Networks     Published Date: May 04, 2018
PwC surveyed 235 IT leaders and interviewed another 35 from large, medium, and small enterprises to understand the buying decisions of IT leaders, across a wide variety of networking components (i.e., switches, SDN, and infrastructure monitoring solutions) within the data center. This report highlights the survey and interview insights to help Enterprise IT leaders understand the trends and implications of multi cloud environments.
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Juniper Networks

JUNIPER NETWORKS VIRTUAL CHASSIS FABRIC TECHNOLOGY

Published By: Juniper Networks     Published Date: Oct 20, 2015
A Fast, Flat Network for Medium-Sized and Large Data Centers
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network, virtual, data center, applications, infrastructure, network architecture, network management, best practices, business management
    
Juniper Networks

Analyst Profile: mindSHIFT Offers Broad Portfolio of Managed IT Services

Published By: mindSHIFT     Published Date: Nov 29, 2007
mindSHIFT has extended its service capabilities to include software-as-a-service as well as managed IT services, and is a "compelling solution" for small and medium-sized organizations seeking a strategic source to meet their IT and business needs.
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saas, managed it, outsourcing, vendor selection, tco, voip, ip telephony, managed services, software as a service, mindshift, it management, ip networks, total cost of ownership, voice over ip
    
mindSHIFT

SMB Buyer's Guide to VoIP

Published By: mindSHIFT     Published Date: Nov 29, 2007
What are the key selection criteria to consider when your small or medium-sized business is evaluating VoIP?
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voice over ip, voip, ip networks, small business network, soho, soho network, ip telephony, buyers guide, buying guide, voip buyers guide, voip buying guide, mindshift, small business networks
    
mindSHIFT

5 Steps for Small and Mid-Sized Businesses to Successfully Leverage Managed IT Services

Published By: mindSHIFT     Published Date: Nov 29, 2007
To successfully adopt managed IT services to meet your business objectives, small- and medium-sized organizations (SMBs) should follow five straightforward steps.
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msp, managed service provider, it services, it service provider, outsourcing, managed services, small business, soho, smb, smbs, mindshift, ip networks, ip telephony, network management, small business networks, return on investment, voice over ip
    
mindSHIFT

7 Essential Benefits of Hybrid Cloud Backup

Published By: Datto Inc.     Published Date: Jan 31, 2013
Business continuity, data insurance, local storage flexibility, cost benefits, standards compliance and infrastructure control. This is just some of what Datto and hybrid cloud backup can do for you, and your clients.
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backup, data recovery, business continuity, channel, hybrid-cloud, bdr, virtualization, small to medium-sized business, smb, downtime, instant virtualization, disaster recovery, managed-service provider, msp, recovery time objective, rto, recovery point objective, rpo, risk assessment, datto
    
Datto Inc.

Effectively Selling Business Continuity

Published By: Datto Inc.     Published Date: Jan 31, 2013
A challenge for many MSPs is how to best sell business continuity solutions to the SMB market. In this whitepaper Datto presents six tips to help MSPs maximize their sales, revenue and profit.
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backup, data recovery, business continuity, channel, hybrid-cloud, bdr, virtualization, small to medium-sized business, smb, downtime, instant virtualization, disaster recovery, managed-service provider, msp, recovery time objective, rto, recovery point objective, rpo, risk assessment, datto
    
Datto Inc.

10 To-Do’s That Should Be on Every MSPs List

Published By: Datto Inc.     Published Date: Jan 31, 2013
Datto shares 10 tips for MSPs to increase profit, improve visibility, and strengthen customer satisfaction -- all without breaking the bank.
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backup, data recovery, business continuity, channel, hybrid-cloud, bdr, virtualization, small to medium-sized business, smb, downtime, instant virtualization, disaster recovery, managed-service provider, msp, recovery time objective, rto, recovery point objective, rpo, risk assessment, datto
    
Datto Inc.

3 Lies Storage Vendors Tell

Published By: Datto Inc.     Published Date: Jan 31, 2013
This IT solutions provider’s experience with enterprise storage vendors taught his one thing; you can’t cram an enterprise storage solution into a small to midsize business.
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backup, data recovery, business continuity, channel, hybrid-cloud, bdr, virtualization, small to medium-sized business, smb, downtime, instant virtualization, disaster recovery, managed-service provider, msp, recovery time objective, rto, recovery point objective, rpo, risk assessment, datto
    
Datto Inc.

Business Continuity vs. BDR

Published By: Datto Inc.     Published Date: Jan 31, 2013
Understanding RTO (recovery time objective) is a key to knowing the difference between BDR and intelligent business continuity. Read this article to learn more.
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backup, data recovery, business continuity, channel, hybrid-cloud, bdr, virtualization, small to medium-sized business, smb, downtime, instant virtualization, disaster recovery, managed-service provider, msp, recovery time objective, rto, recovery point objective, rpo, risk assessment, datto
    
Datto Inc.

Traditional Backup vs. Intelligent Business Continuity - factsheet

Published By: Datto Inc.     Published Date: Jan 31, 2013
There’s a big difference between traditional backup methods and what intelligent business continuity offers. Get the facts.
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backup, data recovery, business continuity, channel, hybrid-cloud, bdr, virtualization, small to medium-sized business, smb, downtime, instant virtualization, disaster recovery, managed-service provider, msp, recovery time objective, rto, recovery point objective, rpo, risk assessment, datto
    
Datto Inc.

You Won’t Lose Sleep with Datto’s Business Continuity

Published By: Datto Inc.     Published Date: Jan 31, 2013
Learn how an MSP uses Datto’s business continuity solutions as a valued profit center - all while giving their clients value peace of mind.
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backup, data recovery, business continuity, channel, hybrid-cloud, bdr, virtualization, small to medium-sized business, smb, downtime, instant virtualization, disaster recovery, managed-service provider, msp, recovery time objective, rto, recovery point objective, rpo, risk assessment, datto
    
Datto Inc.

Better Data Recovery Yields Happy Clients

Published By: Datto Inc.     Published Date: Jan 31, 2013
Not all backup and disaster recovery (BDR) solutions are created equal. Read how one MSP found the BDR solution that works best for them, and their clients.
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backup, data recovery, business continuity, channel, hybrid-cloud, bdr, virtualization, small to medium-sized business, smb, downtime, instant virtualization, disaster recovery, managed-service provider, msp, recovery time objective, rto, recovery point objective, rpo, risk assessment, datto
    
Datto Inc.

Intelligent Business Continuity: Eliminate the Risks in Data Protection

Published By: Datto Inc.     Published Date: Feb 05, 2013
In this white paper Datto explores the different types of risk in IT infrastructure and the ways intelligent business continuity can best mitigate that risk.
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backup, data recovery, business continuity, channel, hybrid-cloud, bdr, virtualization, small to medium-sized business, smb, downtime, instant virtualization, disaster recovery, managed-service provider, msp, recovery time objective, rto, recovery point objective, rpo, risk assessment, datto
    
Datto Inc.

Streamlining Collaboration with Mobility for Your SMB

Published By: Citrix ShareFile     Published Date: Nov 09, 2016
How are small and medium businesses (SMBs) thinking about and adapting to create a smarter, more agile workforce? SMB Group recently surveyed 730 SMB decision-makers via our 2016 Small and Medium Business Communication, Collaboration & Mobility Study to find out.
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networking, software development, it management, knowledge management, enterprise applications, data management, human resource technology, it career advancement, business technology
    
Citrix ShareFile

The Complete Buyer's Guide to Choosing the Right Finance, Payroll, and HR System

Published By: Workday UK     Published Date: Jan 31, 2019
Looking to start the evaluation process for a new technology provider? This complete guide for medium-sized organisations walks you through how to prepare for your evaluation and what your company should look for in a vendor, so you can be confident in your search and selection. Read the guide now.
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finance, workday, workforce technology, digital strategy
    
Workday UK

The Complete Buyer's Guide to Choosing a Unified Finance and HR System

Published By: Workday     Published Date: Feb 04, 2019
Looking to start the evaluation process for a new technology provider? This complete guide for medium-sized organisations walks you through how to prepare for your evaluation and what your company should look for in a vendor, so you can be confident in your search and selection. Read the guide now.
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finance, workday, workforce technology, digital strategy
    
Workday

Integrated Infrastructure for Virtual Desktops Enabled by EMC VNXE3300

Published By: EMC     Published Date: Apr 15, 2011
This white paper describes a simple, efficient, and powerful EMC proven solution that enables small and medium size businesses to deploy up to 250 virtual desktops rapidly and cost-effectively.
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emc vnxe3300, vmware, virtual desktop, integrated infrastructure, storage platform, vmware vsphere 4.1, vmware view 4.5, server virtualization
    
EMC

FICO Wins Customers with Red Hat OpenStack Cloud

Published By: Red Hat     Published Date: Nov 30, 2015
FICO, a financial services provider, wanted to address small-to-medium business (SMB) and midmarket customer requests for solutions without on-premise installation. To transition from an on-premise model to a cloud- and services-based infrastructure, FICO chose to build an OpenStack® cloud using Red Hat® solutions, including OpenShift by Red Hat and Red Hat Enterprise Linux® OpenStack Platform. As a result, FICO generated US$10 million in sales to new customers, reduced solution time to market by 50%, and lowered storage and overall infrastructure costs.
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fico, smb, customer requests, enterprise applications
    
Red Hat

7 scale-out NAS features you can’t live without

Published By: Dell EMC     Published Date: Aug 22, 2017
By 2020 the digital universe – the data we create and manage annually – will reach 44 zettabytes, or 44 trillion gigabytes! 1 This growth has ushered in a new era of big data, and introduces challenges and opportunities to small and medium businesses trying to economically make sense of it. On the upside, more data means more opportunity for businesses (and consumers) to use data in new ways – learning more about customers, speeding business cycles, and improving the efficacy of business workflows
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Dell EMC

Empowering Accounts Payable Through Automation

Published By: Onbase     Published Date: Feb 18, 2016
During the past 10 years, organizations have adopted accounts payable (AP) automation technologies at an accelerating pace. Document imaging, data capture, and other solutions are radically transforming the way AP departments work with their traditionally most common medium, paper. At the same time, the promise of electronic transactions is quickly becoming more of a reality, with growth year after year in the number of transactions sent and received electronically.
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accounts payable, account management, business practices, optimization strategies, best practices, business intelligence, business management, information management, productivity
    
Onbase

Learn how HP Jet Fusion technology makes 3D printing compact, colorful and cost-effective

Published By: HP Inc.     Published Date: Jun 12, 2018
With the HP Jet Fusion 300/500 series of 3D printers, future-ready technology is at hand – and handy – for small and medium businesses, design firms, and universities. Read this brochure to get the details on how HP Jet Fusion 3D devices are designed for convenient in-house production. You’ll be making prototypes and functional parts at new levels of speed and precision, in full color, black or white. Get the brochure
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HP Inc.
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