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Meet expectations in an always-connected high-tech market

Published By: Dassault Systèmes     Published Date: May 09, 2018
Today’s thriving High-Tech sector is driven by shrinking product lifecycles, rapid innovation, distributed engineering/manufacturing—and highly demanding customer expectations. The industry needs to deliver on multiple fronts, including: • Embed customer-centric innovation throughout the lifecycle: Only with customer experience at the core can companies stay ahead. • Tame ideas into executable products: Detecting early trends and using customer feedback is vital. • Manage complexity better: Increasing visibility of all product data helps build and manage digital models to use in every business function from R&D to field service. • Create relevant connected systems: High-Tech innovators use IoT for an ongoing dialogue of customers, devices and manufacturers. • Provide agility to compete on software, hardware and service: Customers want value from every interaction. Download your targeted industry analysis to learn more.
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Dassault Systèmes

Reimagine financial services to meet customer expectations

Published By: Dassault Systèmes     Published Date: May 09, 2018
More connected, informed and demanding customers have the financial services sector looking closely at their processes and products. Collaborative digital platforms can transform your value network and approach. • Improve data insights: Transform legacy systems, manual processes and data silos for consumer-centric collaboration. • Compete with agile FinTech startups: Use disruptive technologies to meet clients’ changing needs. • Empower me to make my own decisions: Give self-directed customers exceptional experiences, like rapid enrolment and self-assessment tools. • Turn regulatory compliance to competitive advantage: Use digitization to improve compliance, reduce risk and enhance governance. • Improve customer experience through digitization: Reduce regulatory issues, gain insights, increase efficiency and customer-centric innovation. I invite you to download your targeted industry analysis and uncover the expectations to take into account at every stage to be disruptive in the age o
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Dassault Systèmes

Be a game-changer in meeting owner expectations in AEC

Published By: Dassault Systèmes     Published Date: May 09, 2018
Tight schedules, cost challenges and lack of visibility can strain relationships in the Architecture, Engineering and Construction (AEC) market. As new technologies raise owner expectations, you need to respond rapidly to customer needs with on-target solutions. You need to know how to anticipate and exceed owners’ expectations. You need to deliver on multiple fronts, including: • Be a partner not just a supplier: Owners are looking for irreplaceable partners who transparently deliver value. • Achieve more predictable outcomes: Partnerships build from developing plans, mitigating risks and delivering. • Deliver on time and on budget: Firms must meet expectations precisely and avoid costly waste and delays. • Be involved from day one: Owners now expect visibility and involvement across the project. • Deliver something unexpected: AEC firms need to deliver unique, surprising solutions. Download your targeted industry analysis to learn more.
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Dassault Systèmes

Maximize the Speed and Quality of the Checkout Experience in the Busiest Grocery Stores

Published By: Zebra ABM     Published Date: Dec 14, 2017
When shoppers are ready to checkout at the grocery store, the last thing they want is a long wait time at the cash register. In order to meet the high expectations of today's customer, you need to keep checkout lines moving with the most efficient handling of every transaction. This means that cashiers need to be able to instantly capture bar-codes, even ones that are damaged or dirty. They need to quickly weigh produce without spending precious time positioning and re-positioning it on scale to ensure the capture of accurate weight - and cost.
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scan, volume, barcodes, simplicity, mp7000, industry, imaging, file, zebra
    
Zebra ABM

Solving Today’s Digital Engagement Challenges

Published By: LogMeIn     Published Date: Feb 27, 2018
Exceptional customer service is a competitive differentiator. Providing consistent service that is tailored to the individual across a variety of digital channels can help organizations deliver personalized experiences that exceed the expectations of today’s digital savvy consumers. Yet, many organizations fail to deliver real-time relevance in their service experiences because critical customer data is siloed in different systems (CRM, ticketing, etc.) across the enterprise, making it difficult to understand the full customer journey and their needs at that point in time. We partnered with IDG Research to survey top-performing customer service organizations to determine the challenges they face, and, more importantly, their plans for driving better outcomes. One thing is clear: taking a strategic approach to future investments can help organizations meet their customer service objectives and deliver on customer expectations.
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digital, engagement, customer, service, research, organizations
    
LogMeIn

How Digital Transformation and ERP Can Help you Build your Factory of the Future

Published By: Epicor     Published Date: Jan 09, 2019
As a small-to-midsize fabricated metals manufacturer serving large customers within complex global supply chains, how do you maintain preferred vendor status? The whole world is your competition so you need to step up to meet increasingly demanding customer expectations. Your customers will expect mass personalization with shorter lead times whether the order is large or small—without sacrificing compliance with their industry’s quality requirements. To meet these demands—despite a skills shortage and volatile material costs and availability—you’ve got to put digital transformation at the top of your agenda.
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Epicor

The Secret to Highly Effective Sales & Marketing

Published By: Seismic     Published Date: May 24, 2019
Recent research from CSO Insights found that 61% of organizations have a dedicated sales enablement function; however, not all enablement teams are equally effective. In fact, only 34% of organizations are effective while the majority, 66%, meet some internal expectations and end up with average results. Watch the webinar to learn how to: ? Put the customer as your primary focus ? Formalize collaboration with clear accountability ? Utilize tactical content management ? Leverage state-of-the-art enablement technology In this webinar you'll learn the secret to achieving an ultra-efficient, revenue-generating sales and marketing engine.
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Seismic

Report: Mobility 2030 – Accelerating Mobility

Published By: KPMG     Published Date: Jun 06, 2019
Cities need to rethink public transport systems to meet consumer demand for flexible, on-demand services. By doing this, they can also unclog congested roads, improve safety and reduce carbon emissions. Read this insight to discover: • how patterns of mobility are changing in major cities • what customers want – and the key challenges to meeting their expectations • whether microtransit solutions can be an effective complement to traditional public services • three key levers to pull to develop responsive, demand-driven services.
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KPMG

Integrating the Cloud: Bridges, Brokers and Gateways

Published By: F5 Networks Inc     Published Date: Aug 13, 2013
Organizations are increasingly adopting a hybrid cloud computing strategy to realize the benefits without compromising on security and control. The integration at the network, infrastructure, and process layers that is required by hybrid models can be addressed by three new cloud-focused solution types: bridges, brokers, and gateways. This paper gives you the insight you need to better understand which architectural approach will meet your requirements and expectations.
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cloud, data centers, cloud computing, bridges, brokers, gateways, network, infrastructure, hybrid models, it management, application integration, data integration, virtualization
    
F5 Networks Inc

The Culture of Content

Published By: Adobe     Published Date: Mar 16, 2017
A great customer experience requires great content. And to ensure all your content meets customer expectations, you need a combination of the right talent, technology, culture, and strategy. It takes effort, but it’s worth it to earn your customers’ loyalty. In this report, we share the nine steps to achieve content marketing excellence, including how to: • Define a content marketing strategy • Use personal experiences to connect with audiences • Speed up and streamline content flow
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customer experience, content, content marketing strategy, streamlined content
    
Adobe

The Culture of Content

Published By: Adobe     Published Date: Apr 17, 2017
A great customer experience requires great content. And to ensure all your content meets customer expectations, you need a combination of the right talent, technology, culture, and strategy. It takes effort, but it’s worth it to earn your customers’ loyalty. In this report, we share the nine steps to achieve content marketing excellence, including how to: • Define a content marketing strategy • Use personal experiences to connect with audiences • Speed up and streamline content flow
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customer experience, content marketing strategy, content streamlining, content marketing, customer expectations
    
Adobe

Personalization Playbook

Published By: Adobe     Published Date: Oct 24, 2018
Personalized customer experiences can drive double-digit revenue growth for your business. However, poor personalization can hurt your bottom line, as consumers switch from companies that fail to meet expectations to those that do. In this playbook, we provide clear guidance to help you formulate a winning personalization strategy for your organization over three phases of maturity: Embrace, Expand, and Excel.
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Adobe

The Digital Transformation Journey: Key Technology Considerations

Published By: CA Technologies     Published Date: Jun 04, 2015
In the Application Economy, speed, innovation, and quality, have become table stakes. If you can’t meet your customers’ expectations, they will surely find a competitor who can. Whether your organization is in one of the sectors facing the most intense digital competition (like insurance, banking, telecommunications or retail), or a more traditional industry, how rapidly and successfully you embrace a software-driven digital transformation strategy will likely have a profound effect on your organization’s long term viability. In this Whitepaper, learn how the Application Economy is driving Digital Transformation in companies, and how you can position your organization for success.
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CA Technologies

Is There a Better Way to Manage Product Development Projects?

Published By: Dassault Systèmes     Published Date: Aug 08, 2017
A recent study by Engineering.com indicated there is a significant gap between how Industrial Equipment Manufacturing companies value specific aspects of their project execution and how they judge their performance. In order to address the challenging aspects of product development projects, it was determined that projects with a web-based Product Lifecycle Management (PLM) solution will perform higher. Learn how PLM solutions with embedded project management can uniquely provide the following operational best practices: • Full alignment between projects and the product portfolio in order to leverage common technology platforms and launch products to market faster • Coordination of a project’s schedule and resources, with its scope as defined by requirements and development constraints, in order to meet market expectations • Automatic project task updates as development work is completed to provide a real-time understanding of project status and progress
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product development, engineering, companies, plm, product lifecycle management, market, designs, budget, dassault
    
Dassault Systèmes

Ovum Digital Marketing Strategies

Published By: Adobe     Published Date: Nov 10, 2017
Rapidly changing customer expectations require speedy digital transformation. The newest strategy in digital engagement is to combat competitive threats in a continually changing tech landscape. Companies need to invest in a solid digital marketing foundation and shift gears quickly to meet changing customer expectations. Get the report, Digital Marketing in the High-Tech Industry.
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Adobe

Agile Integration Is Critical To Successful Digital Transformation

Published By: Red Hat     Published Date: Jan 07, 2019
Agile integration — combining integration technologies, Agile delivery techniques, and cloud-native platforms to improve speed and security of software delivery — is a critical foundation for successful digital transformation. The pace of digital innovation and disruption continues to accelerate, driving the need for faster change to business models, processes, and applications. Firms that can quickly reconfigure and reconnect old and new applications have the advantage, and those with slow integration processes are at serious risk of losing customers. An Agile combination of integration and custom development is needed to meet the customer’s expectations and avoid losing market share to competitors that do put the customer first.1 For this study, we assessed the differences between successful and less successful Agile integration and app delivery strategies, why some firms can change their business faster, and what makes one integration strategy better than another.
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Red Hat

Agile Integration Is Critical To Successful Digital Transformation

Published By: Red Hat     Published Date: Jun 19, 2019
Agile integration — combining integration technologies, Agile delivery techniques, and cloud-native platforms to improve speed and security of software delivery — is a critical foundation for successful digital transformation. The pace of digital innovation and disruption continues to accelerate, driving the need for faster change to business models, processes, and applications. Firms that can quickly reconfigure and reconnect old and new applications have the advantage, and those with slow integration processes are at serious risk of losing customers. An Agile combination of integration and custom development is needed to meet the customer’s expectations and avoid losing market share to competitors that do put the customer first.1 For this study, we assessed the differences between successful and less successful Agile integration and app delivery strategies, why some firms can change their business faster, and what makes one integration strategy better than another. In March 2018, Re
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Red Hat

Success Story: Availability in the Digital Age - Veeam Drives Customer Success

Published By: Veeam '18     Published Date: May 01, 2019
The digital revolution is transforming every industry. Yet it also brings new challenges: threats to the security and Availability of mission-critical data and services. Approximately 80% of IT decision-makers say their organization has an Availability gap, that is, a failure to meet recovery requirements—a common issue across all industries. 75% say they also have a data protection gap, meaning they are unable to protect their data frequently enough to ensure that business units’ expectations against data loss are being met.
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Veeam '18

Manufacturing: Communications Buying Guide

Published By: Motorola Solutions     Published Date: Nov 29, 2018
When it comes to worker safety, mitigating downtime, and boosting productivity, nothing is faster than right NOW. Organizations across various industry segments — construction, food and beverage, chemical and industrial, and transportation equipment manufacturers — are juggling a mix of communication devices, slowing response times. Gaps in coverage, poor battery life and aging equipment reduce your ability to safely and efficiently meet production deadlines. The power of NOW puts instant communications at your workers’ fingertips — because when communication slows, production slows. Manufacturers today are under immense pressure to produce goods safely, efficiently and profitably. Meeting these goals requires reliable, clear voice and data communications. So the production line is always moving. So well-executed logistics exceed expectations. So materials and operations are tracked to maintain efficiency. So your most valuable assets — your people — are safe and connected. Unified tea
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Motorola Solutions

2018 Motorola Solutions Energy Communications Survey Report

Published By: Motorola Solutions     Published Date: Nov 29, 2018
In today’s increasingly mobile world, Energy workers require instant communication and access to data intelligence wherever the job may take them. From the oil rig to the electric grid and everywhere in between, having the right data, in the right hands, at the right time, no matter the environment or device of choice — is simply non-negotiable. Organizations across various Energy segments — oil & gas, electric utilities, water utilities, and mining — are currently juggling a mix of communication devices and are hindered by gaps in coverage, poor battery life and fragile equipment that cannot withstand harsh environmental conditions. Yet, citizens rely on their homes being heated in the winter, on clean running water, and on lights that turn on when they flip the switch. Meeting these expectations requires reliable, clear voice and data communications for Energy workers day-in and day-out. So oil & gas workers can communicate safely in hazardous environments. So precious resources are
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Motorola Solutions

Putting Team Communications to Work in Transportation & Logistics

Published By: Motorola Solutions     Published Date: Apr 26, 2019
ffective communications are the foundation for any good team, and the transportation and logistics (T&L) sector is no exception. Charged with managing the warehousing, inventory, and movement of freight across the supply chain — both through internal and external distribution networks — T&L professionals rely on high levels of team collaboration to get the job done right. By helping companies leverage the knowledge, talents, and insights of their people, effective team communications ensures that customers get their deliveries when, how, and where they want them. Meeting those expectations in today’s fast-paced, demanding distribution environment requires reliable, clear voice and data logistics communications that start at the warehouse and end at the point of delivery. In this white paper, we explore the key challenges that T&L companies are facing in today’s business environment and hear how instant push-to-talk and advanced video surveillance can help them develop streamlined suppl
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Motorola Solutions

Going Beyond Radio with Motorola Solutions

Published By: Motorola Solutions     Published Date: May 21, 2019
When it comes to worker safety, efficiency and production, nothing is faster than right now. Organizations across various energy segments — oil, gas, petrochemical, electric utilities, water utilities and mining — are currently juggling a mix of communications solution devices and are hindered by gaps in coverage, poor battery life and fragile equipment that cannot withstand harsh environmental conditions. The power of now puts instant communications at your workers’ fingertips — because when communication slows, operation slows. Citizens rely on their homes being heated in the winter, clean running water and lights that turn on when they flip the switch. Meeting these expectations requires reliable, clear voice and data communications for energy workers day-in and day-out. So workers can communicate safely in hazardous environments. So precious resources are not wasted and efficient operations are maintained. So energy companies can continue to exceed expectations. Unified communicati
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Motorola Solutions

Power Digital Experience

Published By: CA Technologies EMEA     Published Date: Apr 10, 2018
It’s More Difficult Than Ever to Deliver a Five-Star Experience. To truly capture customer interest and loyalty, your applications and services have to deliver reliable experiences that delight users, scale to support their changing needs and regularly refresh with new innovations. As a result, you need ways to measure the metrics that really matter, namely: engagement, loyalty and satisfaction. It’s also imperative that you match agility with quality, making application performance a priority goal for everyone—from the business to marketing to IT. Finally, you need to future-proof your business by rapidly adopting the latest technologies and innovations that will meet—and exceed— customers’ expectations.
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CA Technologies EMEA

Software Defined Application Services

Published By: F5 Networks Inc     Published Date: Jan 21, 2014
Information technology is at a crucial turning point. Enterprise IT departments are under constant pressure to meet user and application demands, aware that cloud deployments offer an easier and faster alternative but often pinned down by legacy deployment models. The problem stems from the inability of those legacy models to adapt to meet expectations for rapid provisioning, continuous delivery, and consistent performance across multiple environments. Read this whitepaper to learn more about the evolution of application delivery and the services your enterprise can utilize to successfully manage the increased pressure on network and application infrastructure.
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f5 networks, f5 software, software defined application services, application services, application layer, application delivery, cloud, deployment, network infrastructure, software development, infrastructure, application performance management, service oriented architecture, cloud computing, data center
    
F5 Networks Inc

Rethinking Your Contact Center: How to Engage the Modern Customer

Published By: 8x8 Inc.     Published Date: Aug 15, 2017
This paper outlines the difficult challenges faced by all businesses in creating exceptional customer experiences. And discusses the value of a contact center that supports all channels, disaster recovery and data analytics. Contact Centers today must manage cultural change throughout the organization to truly meet customers’ expectations. Read on to learn best practices for taking the lead in creating customer journeys that engender loyalty, delivers satisfaction, and drives revenues.
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contact center, modern customer, customer engagement, customer experience, data analytics, disaster recovery
    
8x8 Inc.
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