millennial

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2017 Global State of customer service report

Published By: Microsoft     Published Date: Jul 20, 2018
EXPECTATIONS FOR CUSTOMER SERVICE CONTINUE TO RISE AROUND THE GLOBE Customers expect more from brands when it comes to convenience, resolution times, and agent expertise. Evolving customer preferences are tightly linked to innovations in digital technology, and brands must embrace both in order to keep pace with heightened expectations. The good news is that brands that can deliver on expectations are rewarded with higher rates of customer retention and loyalty. The Microsoft 2017 State of Global Customer Service survey polled 5,000 people from Brazil, Germany, Japan, the United Kingdom and the United States. We continue to find commonalities along with distinct differences between locals. And though people in all age groups are embracing new digital trends, millennials especially are shaping the way brands need to think about the future of customer service engagement. Regardless of industry, service organizations are a customer engagement focal point for brands around the world. Our r
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Microsoft

NetCompany Enables Millennial Workforce with DOCS

Published By: Oracle PaaS/IaaS/Hardware     Published Date: Jul 25, 2017
NetCompany, a services company in the Nordics, needed to provide a state-of-the-art technology solution for document sharing and team collaboration while ensuring robust security for client documents. Learn how Documents Cloud Service helped.
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Oracle PaaS/IaaS/Hardware

Instagram is the New Guidebook

Published By: Adobe     Published Date: Oct 08, 2019
This consumer based research was designed to support Travel Brands globally by understanding critical shifts in both “customer mindset and behaviors”. Although this research is focused on Generation Z, we designed our full research around all of the generations for context: Boomer, Gen X, Millennials and Gen Z. If you would like to hear more about consumer habits and behaviors for what matters throughout the Travel Customer Journey, please reach out, we’re here to help.
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Adobe

Customer Experience: The Flip Side of the Fraud Detection Coin (Payments Fraud)

Published By: SAS     Published Date: Apr 25, 2017
For traditional banks, competing in an increasingly digital business environment is a challenge. And it’s getting tougher on several fronts. First, today’s digitally oriented customers expect banks to provide an ever-higher quality experience defined by speed and the flexibility to conduct business across many channels. They’ve grown accustomed to going online and transferring money between accounts, for example, and using their mobile device to make payments and check their account balance. These kinds of experiences have raised the bar in terms of customer expectations – and banks need to keep up, or risk losing customers. This is particularly true of millennial customers, as they have little regard for loyalty, which banks have traditionally relied on to build their business. Once frustrated by inconvenience, they don’t hesitate to switch banks – and thanks to the internet, this is now a fast, painless process.
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SAS

Managing Millennials: Engaging with the Newest Generation of Workers

Published By: Skillsoft     Published Date: Mar 27, 2015
Read peer insight by HR leaders at Rent-A-Center, Madonna University & Copper Phoenix Consulting, Schnitzer Steel and Southwestern Energy Company and get actionable ideas on effective approaches for recruiting and retaining the “millennials” generation that has been alternatively described as entitled and creative.
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leadership, leadership development, succession planning, millennials, skills gap, talent gap, leaders, managers
    
Skillsoft

Are You Ready for When Millennials Take Over?

Published By: Skillsoft     Published Date: Oct 20, 2015
Download a complimentary webinar, Are you ready for When Millennials Take Over? and listen to how companies today are innovating and improving based on upcoming challenges.
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millennials, talent gap, digital, social internet, leadership, diversity, visibility, digital operations, millennial generation
    
Skillsoft

IDG Research Shows Continuous Feedback Is the Future of Performance Management

Published By: GuideSpark     Published Date: Aug 01, 2018
IDG surveyed 1,500 HR decision makers, managers, and employees, and this is what they found: 88 percent of employees at firms with informal processes say they’re more satisfied with their jobs. Discover more of the latest trends in our white paper.
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employee communication, employee engagement, employee experience, performance management, performance reviews, continuous performance management, informal conversations, informal performance management, millennial performance management, annual reviews, check-ins, continuous feedback, coaching, employee development, talent management, employee training, constant feedback
    
GuideSpark

Developing the Next Generation: 6 Ways to Start Preparing Millennials for Leadership

Published By: Cornerstone OnDemand     Published Date: Feb 22, 2016
Almost 20% of baby boomers will retire in the next 5 years, taking essential knowledge with them and vacating a significant number of leadership roles. With the Millennial generation now making up the majority of the workforce, outnumbering Gen X-ers, they will undoubtedly have to fill the gaps left by those heading into retirement. While this might be a startling prospect for some organisations, the best approach is to embrace this shift in personnel and train your Millennials to be the managers and executives you want – and need - them to be.
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millennials, leadership, generation
    
Cornerstone OnDemand

2017 Global State of customer service report

Published By: Microsoft Azure     Published Date: Apr 10, 2018
Prepare your business for the future of customer service. In a world where price and product can easily be matched, customer experience has become a key brand differentiator. It’s never been more important to understand customer expectations, perceptions, preferences, and trends. The 2017 Microsoft State of Global Customer Service report found that customer service impacts brand choice and loyalty for 96% of consumers around the globe. The 32-page report offers insights from 5,000 survey participants. Learn how you can stay ahead of the competition and earn customers for life with intelligent customer service. Find trend details and actionable data on: The growing importance of service in a customer’s choice of or loyalty to a brand The most important aspects of a good customer service experience The most frustrating aspects of a poor customer service experience Expectations of the millennial customer segment Channel preferences based on geography Customer expectations for self-serv
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Microsoft Azure

5 Reasons Why You Need to Hire Millennials

Published By: WayUp     Published Date: Dec 15, 2015
Hiring millennials is a win-win for both parties. Companies benefit from an extra and less expensive set of hands, while millennials receive valuable experience, training and contacts for the future. But beyond providing additional power to your workforce, we've found that investing in millennials has a positive and powerful effect on your company's culture. Read this whitepaper and learn 5 reasons why you need to hire millennials.
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hiring, recruiting, millennials, students, experience, training, technology
    
WayUp

4 Reasons College Students Are the Best Hires for Part-Time Work

Published By: WayUp     Published Date: Dec 22, 2015
There are a number of misconceptions floating around about college students that may cause employers to pass over their applications. Pop culture depicts college students as lazy, irresponsible, and unreliable, yet we have found they’re an extremely beneficial addition to any growing business. Download this whitepaper to learn the top four reasons college students are the best hires for part-time positions.
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college students, part-time workers, part-time hires, recruitment, technology, millennials
    
WayUp

How Millennials Make Purchase Decisions Today

Published By: Affirm     Published Date: Jan 22, 2016
Millennials’ purchasing power will soon exceed that of every other generation, yet the key factors that influence their purchasing decisions are sometimes a mystery to merchants. This article will help explain these factors and provide valuable actionable tips to help you succeed in converting Millennials to loyal customers.
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affirm, millennials, purchase, decisions, ecommerce, conversions, enterprise applications, business technology
    
Affirm

How E-commerce Sites Earn Repeat Visits from Millennials

Published By: Affirm     Published Date: Jan 22, 2016
Millennials have very different expectations about online shopping than other generations, and retailers need to learn how to meet and exceed them.
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affirm, millennials, ecommerce, repeat visits, conversions, online shopping, enterprise applications, business technology
    
Affirm

4 Ways to Motivate Millenials

Published By: Microsoft Office 365     Published Date: Mar 01, 2018
Much has been written about how to understand and work with millennials—but it's been from the perspective of forcing this group of tech-savvy and connected people into old ways of working. But consider this: by 2020, millennials will make up 50% of the workforce. Also consider: the way we work changes almost daily. That means it's time to rethink the entire conversation about working with millennials. In this eBook, learn 4 ways to motivate millennials in the workplace—and how the right technology plays a critical role.
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Microsoft Office 365

Tapping into Employee Motivation

Published By: Fitbit     Published Date: Mar 21, 2017
"Have you ever caught yourself assuming that all Millennials are active athletes and all Baby Boomers are more sedentary? By making generalizations about employee health goals based on age groups, you risk misunderstanding your employees and their wellness goals. View this webinar and see how you can: * Manage your wellness program by defining your workforce according to personas * Motivate each employee based on fitness goals - regardless of their generation * Increase engagement with targeted communication and attractive incentives
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Fitbit

The 4 Fitness Personas at Your Company, and How to Bring Out Their Best

Published By: Fitbit     Published Date: Mar 16, 2017
Have you ever caught yourself assuming that all Millennials are active athletes and all Baby Boomers are more sedentary? By making generalizations about employee health goals based on age groups, you risk misunderstanding your employees and their wellness goals. Instead, try managing your wellness program by defining your workforce according to personas.
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Fitbit

Huddle Rooms and the Changing Nature of Business Meetings

Published By: Epson     Published Date: Jun 22, 2018
The U.S. workplace is undergoing one of its largest transformations in the past 40 years. Although the magnitude of this evolution is difficult to notice when viewed in short time frames, by 2020, the percentage of employees in the workplace from the Baby Boom and Millennial generations will have completely reversed from the composition in 2010, with Millennials increasing to 50% of the U.S. workforce and Boomers decreasing to 25%. Because of their size, these generations already exercise significant influence on the workplace and will undoubtedly impact the nature of work well into the future.
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Epson

Managing Millennials: Engaging with the Newest Generation of Workers

Published By: Skillsoft     Published Date: Mar 03, 2015
This ExecBlueprint describes effective approaches for recruiting and retaining this generation that has been alternatively described as entitled and creative. First, you may need to address conflicts with older workers if they resent millennials’ demands for flexible work arrangements, career advancement, and open relationships with leadership.
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managing millennials, recruiting, retaining, millennial practices, development programs, benchmarking, mentoring programs
    
Skillsoft

The Top 5 Consumer-Driven Trends in Retail

Published By: Bazaarvoice     Published Date: Jan 17, 2014
To compete in the new environment of always connected, highly informed consumers, retailers need to leverage five trends to realize higher conversions and larger transaction sizes. Find out how you can apply these 5 trends to your business.
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retail, branding, shopper experience, consumer trends, informed consumers, retailers, millennials, omni channel strategy
    
Bazaarvoice

How to Maximize Workforce Growth with Integrated Performance Management and eLearning

Published By: Cornerstone OnDemand     Published Date: Sep 12, 2016
To get the best performers and strongest leaders, proper performance evaluation processes and training opportunities need to be available. Organizations who utilize performance reviews and eLearning are more likely to experience: • Higher engagement and productivity • Increased career mobility • Increased ability to manage compliance training • More millennial recruitment Interested in learning how to attain such benefits? Download How to Maximize Workforce Growth with integrated Performance Management and eLearning.
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Cornerstone OnDemand

How to Attract & Engage Millenial Talent (and why its so important)

Published By: iCIMS     Published Date: Sep 30, 2013
As more and more skilled workers enter retirement, a new generation of workers emerges: Millennials. If you are wondering why you should care about millenials, iCIMS can help you. Millenials are experienced, flexible, innovative and highly driven to succeed.
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millenial talent, engage talent, icims, recruitment tools, recruiting, new employees, millenials
    
iCIMS

Mobile Shopping: The Future Of Retail Has Arrived

Published By: Mobify     Published Date: Jan 27, 2015
We at Mobify want to help you further deepen your understanding of the mobile shopping landscape and the expectations of mobile consumers. In this white paper, you’ll discover: - Why ‘omnichannel’ is not a buzzword, but the new retail reality - What the key differences are between smartphone and tablet users and what this means for your bottom line - Why Millennials are a market that you can’t afford to ignore - How your mobile presence can make or break a customer’s in- store experience
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mobile website, responsive ecommerce website, mobile conversion optimization, mobile shopping, mobile retail, mobile e-commerce, omnichannel app, make responsive website, ecommerce mobile, e-commerce mobile, mobile retail website, mobile app development, mobile shopping platform, ecommerce mobile website, retail app development, mobile ecommerce solutions, ecommerce app development, ecommerce mobile site, mobile ecommerce site, mobile ecommerce website
    
Mobify

Candidate Experience: Maintaining Consistency from Application to Onboarding

Published By: IBM     Published Date: Jun 13, 2016
Attracting today’s savvy candidate requires much more than a creative job description and a flattering email message. The transparency provided by web sites such as Glassdoor combined with a millennial desire for meaningful work and corporate responsibility have the upped the ante when it comes to employer brand and candidate experience. While many firms have good intentions when it comes to employer brand, these intentions aren’t always translated to action, leaving many candidates feeling frustrated as they move through the process. New hires need confirmation that everything they were told in the interview processes is not only accurate, but even better than expected. When the onboarding process falls short of those expectations, candidates immediately question their decision to accept the offer and retention efforts in jeopardy. Join this webcast to learn how to avoid costly new-hire attrition in your organization.
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ibm, recruiting, onboarding, talent acquisition, new-hire attrition, recruiting software/services
    
IBM

The Changing Face of the Workforce: New Insights, New Directions

Published By: IBM     Published Date: Mar 28, 2016
In the age of the empowered individual, organizations must rethink the workplace with the employee at the center of the business. Business leaders are now facing a host of new challenges and opportunities associated with their workforces. On one hand, the demographics of their workforce are changing with a new type of employees coming on-board. At the same time, the nature of the employee relationships are rapidly changing. This session will focus on recent research from the IBM Institute for Business Value about how to make sense of these workforce changes and take actions that will benefit your organization. Join this virtual discussion between industry thought leaders to learn how to: Separate the myths from realities related to the Millennial workforce. Understand the value provided by alternative work arrangements and the independent worker. Identify opportunities for your organizations to better adapt to these shifts within the workforce.
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ibm, workforce demographics, millennial workforce, alternative work arrangements, organization opportunities, human resources services
    
IBM

The Changing Face of the Workforce: New Insights, New Directions

Published By: IBM     Published Date: Jun 13, 2016
Join this virtual discussion between industry thought leaders to learn how to: - Separate the myths from realities related to the Millennial workforce. - Understand the value provided by alternative work arrangements and the independent worker. - Identify opportunities for your organizations to better adapt to these shifts within the workforce.
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ibm, talent acquisition, talent acquisition technology, human resources, recruiting
    
IBM
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