mobile data

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Forrester Report: Contact Centers Must Go Digital or Die

Published By: Oracle Service Cloud     Published Date: Mar 23, 2016
Consumer preference for customer service channels is changing across all ages and demographics. Adoption of digital customer service channels, with an emphasis on self-service channels such as web and mobile, is exploding as consumers expect relevant and seamless omnichannel customer service. However, firms’ technology and staffing plans are not keeping up with consumer demand for digital customer service. This report outlines communication channel customer use and major gaps in contact center technology and operations. It also provides data that will help application development and delivery (AD&D) pros align operations with customer expectations to garner their satisfaction and long-term loyalty.
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oracle, service cloud, forrester report, contact centers, application integration, best practices, business analytics, business intelligence
    
Oracle Service Cloud

Rethink Networking for the Cloud Era white paper

Published By: Riverbed DE     Published Date: Oct 16, 2017
What is the key benefit of SD-WAN? To provide seamless access to digital services for end-users. But IT is more distributed, fragmentary, and dynamic than ever, with hybrid apps, hybrid networks, and remote and mobile users everywhere. Hardware-bound legacy networks can never fulfill the promise of seamless access. Taming the chaos of today’s IT requires a new approach to networking. This is the promise of software-defined wide area networks (SD-WAN)—the ability to use plain-language business policies to automate and orchestrate all the components of digital access. Read this white paper to learn how SD-WAN lets you: • Manage centrally from a cloud console with a comprehensive view of your connectivity fabric that spans and unifies datacenter/cloud apps, branch/mobile users, and enterprise/cloud networks. • Orchestrate globally using business policy-based automation to define quality of service and access privileges for all apps/users. • Deploy locally with zero touch via automated
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cloud optimization, cloud efficiency, cloud management, cloud assurance, cloud visibility, enterprise management, data management
    
Riverbed DE

How Your Trusty Office Printer Can Put Your Legal Files At Risk

Published By: Canon Solutions America     Published Date: Feb 28, 2019
Printers, scanners, mobile devices… It’s hard to imagine running a law office without them, but you should know they can expose your client data to theft or misuse. Learn why your office technology may not be as secure as you think.
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legal document management, best legal document management systems, law firm data breach, law firm security breach, law firm data security, legal document automation software
    
Canon Solutions America

Why Your School Needs A Refresher Course In Data Security

Published By: Canon Solutions America     Published Date: Jul 15, 2019
Student portals, mobile printing, Chromebooks…Technology has changed the way students learn and interact with your school. But it’s also made you more vulnerable to cyberthreats. This brief will bring you up to date on the new rules of data security.
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Canon Solutions America

Real-time Business actions

Published By: AWS - ROI DNA     Published Date: Jun 12, 2018
Traditional data processing infrastructures—especially those that support applications—weren’t designed for our mobile, streaming, and online world. However, some organizations today are building real-time data pipelines and using machine learning to improve active operations. Learn how to make sense of every format of log data, from security to infrastructure and application monitoring, with IT Operational Analytics--enabling you to reduce operational risks and quickly adapt to changing business conditions.
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AWS - ROI DNA

Enhancing Customer 360 with Data Analysis & Visualization

Published By: AWS - ROI DNA     Published Date: Jun 12, 2018
Achieving a 360-degree view of customers has become increasingly challenging as companies embrace omni-channel strategies, engaging customers across websites, mobile, call centers, social media, physical sites, and beyond. Learn how software solutions in AWS Marketplace can automate data lake analysis, enabling self-service platforms for analysis that expand and enhance personalization while deepening customer understanding so you can spend more time acting on insights.
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AWS - ROI DNA

TEI of Azure Infrastructure

Published By: Microsoft     Published Date: Jul 20, 2018
Microsoft commissioned Forrester Consulting to conduct a Total Economic Impact™ (TEI) study to examine the potential return on investment (ROI) enterprises may realize by shifting some or all their management and operations from on-premises, hosted, and outsourced implementations to Azure’s infrastructure-as-a-service (IaaS) offering. The purpose of this study is to give readers a framework to evaluate the potential financial impact, or ROI, of leveraging Azure IaaS for their organizations. Benefits gained by interviewed customers that migrated or re-architected some or all workloads from on-premises to IaaS include: › Greater revenue opportunities from business-to-business (B2B) and customer web channels with a solution that is more mobile and reliable, and meets scale and seasonality needs. › Increased profits from those revenues. › Improved production efficiency. › Reduced datacenter, IT resource, and outsourcing costs. › Easier and faster software and hardware management (such as p
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Microsoft

3 Ways Data is Changing Customer Experience in Banking

Published By: Kinaxis     Published Date: Aug 28, 2019
In a digital world, customers expect banks to connect all the dots and deliver omnichannel experiences that are seamless, personalized, and yes, delightful. Whether your customers visit branch locations or engage on mobile apps, it’s essential that at the enterprise level, you're able to understand and anticipate their needs. Understanding your data is key to this kind of responsiveness. When you’re able to harness data and segment customers in new and exciting ways, target the right markets, and offer relevant products at the right time you can drive new opportunities, generate new revenue streams, and increase the value of every customer. To find out more download this whitepaper today.
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Kinaxis

Five Reasons Why You Need Endpoint Backup

Published By: Code42     Published Date: Mar 31, 2017
Today’s enterprise is vastly different than five years ago: 75 percent of the workforce is mobile, 90 percent of companies support Mac devices, five malware attacks happen every second and half of enterprise data lives outside the data center. As everything around you changes, you’re expected to support the enterprise with flat budgets and static head counts. Endpoint backup enables you to protect enterprise data and mitigate the growing risk of data loss, ransomware and insider threat.
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Code42

Get More Out of Existing Data Centers and Pay Less for Cooling Power

Published By: IBM     Published Date: Apr 23, 2008
Data center managers are finding that high-density equipment causes problems such as hotspots and rising cooling costs. In this video, IBM explains how to address green technology issues by getting more out of existing facilities, and then describes an IBM solution that can greatly reduce the energy and power consumption of your data center.
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mobile measurement, cooling, cool, data center, heat, power, energy efficiency, ibm
    
IBM

Best Practices for Authenticating Mobile Workers and Securing Data Access

Published By: Secure Computing     Published Date: Jan 25, 2008
In an environment where business and government databases store ever-increasing amounts of sensitive and confidential data; and where a growing number of employees need to access that data remotely, password security alone is insufficient to ensure user authentication. Two-factor authentication requires two measures for users to verify their identities and access data.
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cell phone, cell phones, wireless security, mobile security, mobile workers, authentication, 2-factor authentication, iam
    
Secure Computing

2016 Digital Channel Threat Report: Derisking Convenience (Payments Fraud)

Published By: SAS     Published Date: Apr 25, 2017
This white paper, sponsored by SAS, examines the interplay between the challenges and opportunities afforded by the growing breadth of digital channels offered by financial institutions. Mobile wallets, real-time peer-to-peer (P2P), and digital account opening all require the right mix of security solutions, background analytics, and personnel to balance positive customer experience with robust fraud protection. JAVELIN independently produced this whitepaper and maintains complete independence in its data collection, findings, and analysis.
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SAS

Produce Importer Keeps Pace with Fast-Moving Marketplace

Published By: Cisco     Published Date: Mar 10, 2011
Fresh Direct Produce workforce is more mobile, responsive with Cisco Unified Communications. To give its employees the immediate, direct communications that the business required, Fresh Direct replaced its phone system with the Cisco® Unified Communications System. The Cisco solution supports all of the company's voice, data, and wireless communications on one secure network.
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cisco, unified communications, fresh direct produce, mobile, wireless communication, voice, data network, phone system
    
Cisco

Developing, Deploying, and Delivering Web API's

Published By: StrikeIron     Published Date: Aug 01, 2013
For internal and external applications, Web API’s provide flexibility and unlock the value of your data and software. However, ongoing API development, deployment and delivery require extensive domain knowledge in operating an enterprise-class infrastructure. Without this expertise, scalability, reliability, and security are compromised.
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cloud computing, colocation and web hosting, web service security, soap web development, web services, web service security, xml, mobile computing
    
StrikeIron

Data Protection and Your Customers

Published By: CenturyLink     Published Date: Nov 18, 2011
See how Payment Card Industry compliance can keep customer data safe and strengthen your business.
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centurylink, qwest, high speed internet, phone, mobile, tv services, offers, bundles
    
CenturyLink

Can Your Security Keep Up With 70,000 New Malware Strains a Day?

Published By: CenturyLink     Published Date: Mar 09, 2012
IT Security challenges are more complex than ever, as mobile devices, social technologies and cloud computing take hold. Find out how these top 2012 security trends will affect your organization-and make sure your data protection measures are ready.
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centurylink, qwest, high speed internet, phone, mobile, tv services, offers, bundles
    
CenturyLink

5 Proven Ways To Make Your Online Advertising Technologies Perform Better

Published By: Mirror Image Internet     Published Date: Jun 07, 2012
This white paper discusses 5 sure-fire ways you can make your advertising technologies perform better to deliver significant business value.
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advertising, ad ops, ad tech, display advertising, online advertising, targeting, data, mobile advertising
    
Mirror Image Internet

Mobile Procurement: Cleared for Takeoff

Published By: CDW     Published Date: Mar 27, 2015
IT departments must contend with an array of devices, operating systems and cellular carriers as well as new security threats. Even if IT departments can get a handle on the complex mobility landscape, the technology is so fluid that the picture is constantly changing. That means the IT staff has to devote time to learning about, procuring, deploying and supporting an array of devices. Busy IT departments now have another option for addressing these challenges: a monthly subscription package that provides a customizable web-based portal to automate mobile device procurement, expense management and support.
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mobile, data, communication, tablet, smartphone, device, enterprise, tools
    
CDW

Planning for Mobile Success

Published By: CDW     Published Date: Mar 27, 2015
Many organizations are seeing clear and quantifiable benefits from the deployment of mobile technologies that provide access to data and applications any time, anywhere. These benefits often include increased profits, a more efficient and productive workforce, and enhanced customer service.
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mobile, productive, workforce, deployment, customer service, benefit, success, data
    
CDW

Creating an Effective Mobile Security Strategy

Published By: CDW     Published Date: Mar 27, 2015
Many, if not most, organizations today are grappling with the challenge of a growing mobile technology environment. Mobility can deliver many key benefits: improved collaboration among workers, enhanced customer service, easier access to corporate information from many locations and increased productivity—to name a few. But the proliferation of mobile devices and applications also comes with its share of challenges, perhaps none more important than ensuring the security of the devices themselves as well as the data they contain and the enterprise networks they access.
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mobile, security, strategy, application, enterprise, network, data, wireless
    
CDW

Solution Spotlight: Client Virtualization

Published By: CDW     Published Date: Jan 15, 2016
Even with the latest devices, your mobile workforce may not have what they need to get the job done. Without a strategy to provide them with data and applications, they’re forced to work without them or find workarounds that can compromise security. Today’s workers are constantly on the move, and IT departments are scrambling to keep up. Access to email is not enough. You must address the legacy applications that your employees can’t easily access from their mobile devices, knowing that app development can be cost prohibitive and complex. And you have to have a strategy in place to secure and manage every application in use.
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cdw, client virtualization, mobile workforce, mobile strategy, best practices, networking, security, software development
    
CDW

Building an Effective Mobile Policy

Published By: CDW     Published Date: Jan 15, 2016
A growing number of organizations are realizing the benefits of mobile devices, including increased productivity, enhanced efficiency and speedier response times. Yet while the use of mobile devices typically leads to lower costs and additional revenue opportunities, it also brings challenges associated with device and application procurement, data connections, service costs, content management and — most important — security.
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cdw, effective mobile policy, mobile devices, revenue opportunities, application procurement, networking, security, software development
    
CDW

Managing Mobility

Published By: CDW     Published Date: Mar 18, 2016
The number of mobile devices managed by enterprises increased 72 percent from 2014 to 2015. This onslaught of technology such as notebooks, smartphones, tablets, watches and gadgets has transformed the way users work. These devices provide users in just about every sector with access to the information and tools they need to do their jobs, wherever and whenever they need them. They’re free to work at their desks, in conference rooms, while visiting clients on the road or during a child’s baseball practice. They can input data directly into a medical chart, an order form or an inspection report, rather than doubling their work by transcribing handwritten notes later in the day.
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CDW

Video Conferencing: A TCO Analysis

Published By: Polycom     Published Date: Apr 30, 2013
Video conferencing is an increasingly important technology to improve employee and partner collaboration, especially for increasingly virtual organizations supporting rising numbers of mobile and home workers. But many companies still struggle to justify their investments in video conferencing, and not to understand potential cost differences among competing solutions - not just hardware and software expenses, but also investments required for bandwidth and operational support. Comparing various video conferencing solutions requires examining deployment models, licensing arrangements, network, hardware, and operational costs for leading video conferencing solution vendors in a variety of scenarios, using real-world data gathered from actual buyers of video conferencing products and services. The result: Significant differences in costs across all areas, especially for varying deployment models.
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total cost, video, video conferencing, collaboration, wireless communications, wireless hardware, application integration, application performance management
    
Polycom

Social Media Toolkit: 4 Keys to Managing Employee Social Media Usage

Published By: NAVEX Global     Published Date: Nov 18, 2013
Download this paper to explore the 4 areas that are key to managing social media use by employees in your organization.
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social media policy, risk management, best practices, policy management, social media training, social media laws, national labor relations act, nlra
    
NAVEX Global
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