multi channel employee communication

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Employees Consume Media Just Like Consumers — With Snackable, Digital, Mobile Content

Published By: GuideSpark     Published Date: Aug 01, 2018
Employee Communication 3.0 (EC3) is designed to be campaign-driven and deliver “just-in-time” information experiences to employees. It’s time for HR to think like a marketer.
Tags : 
employee communication, employee engagement, employee experience, employee culture, effective employee communication, strategic employee communication, multi-channel communication, drive employee engagement
    
GuideSpark

Cut Through the Benefits Confusion: 5 Open Enrollment Best Practices

Published By: GuideSpark     Published Date: Aug 02, 2018
Only 52 percent of employees understand their benefits, and likely more are unaware of all the options available. Engaging with them during this process has never been more important. These five best practices can help.
Tags : 
employee communication, employee engagement, employee experience, open enrollment, open enrollment metrics, open enrollment participation, benefits decisions, effective benefits communication
    
GuideSpark

2015 Gartner Magic Quadrant for Contact Center Infrastructure

Published By: Cisco     Published Date: Dec 04, 2015
Gartner defines contact center infrastructure (CCI) as the products (equipment, software and services) needed to operate call centers for telephony support and contact centers for multichannel support. This type of infrastructure is used by customer and employee service and support centers, inbound and outbound telemarketing services, help desk services, government-operated support centers, and other types of structured communications operations.
Tags : 
cisco, gartner, magic quadrant, contact center, infrastructure, telephony support, networking, research
    
Cisco
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