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Critical Questions to Ask Your Commerce Marketing Automation Vendor

Published By: Bronto     Published Date: Jul 10, 2017
With a growing number of marketing applications available, marketing teams are struggling to see differences among them. Meanwhile, IT teams are bogged down with development and maintenance requests to migrate or manage the use of multiple platforms already in use. Gartner’s 2016-2017 CMO Spend Survey found that marketing departments are spending 38% of their tech budgets on external development services and cross-charges from internal IT teams. Strategic marketing and IT leaders are looking for ways to streamline technology and eliminate solutions that limit integrations and scalability. It’s important to look at the resources required to maintain the marketing applications you use and compare them to other options available in the marketplace. Choosing a marketing technology partner is a total-revenue-performance decision. Ask questions about integration and scalability. Find partners whose marketing automation is built to scale with your business, and select vendors whose teams pro
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marketing automation, commerce, gartner, integration, scalability
    
Bronto

Board Portal Buyer's Guide: Five Essential Qualities

Published By: Diligent     Published Date: Jul 10, 2017
You may already know what a board portal is. You Probably know that paper is heavy and hackers are a risk, and by now, you know there are multiple vendors that offer board portals. You may not realize that by making the right choice, a board can improve governance and efficiency while collaborating in a secure setting. With lots of vendors to choose from, here are the most important questions to ask during your search, divided into the five essential categories. For private, public, non profit and government boards alike, finding an app that excels across all five categories will lead to better electronic security and a more productive board.
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data assets, risk management, it security, session management, authentication management, security intelligence, information management, infrastructure management
    
Diligent

SiriusView: Marketing Automation Platforms 2017

Published By: Marketo     Published Date: Jun 08, 2017
Read this complimentary copy of the SiriusView: Marketing Automation Platforms 2017 and learn more about Marketo’s key differentiators including its native multi-channel experience, live event management, and content recommendation functionalities. Marketo's powerful marketing automation capabilities and seamless CRM integrations are complemented by our LaunchPoint ecosystem featuring over 500 technology and service providers that offer best-of-breed solutions for today’s marketers. The full report includes: Market evaluation and analysis of 9 marketing automation platform vendors Insights for selecting a vendor based on your organization's requirements Opportunities and challenges faced when deploying marketing automation platforms
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automation, security process, virtualization, standardization, configuration management, it automation, circle it
    
Marketo

Critical Questions To Ask Your Commerce Marketing Automation Vendor

Published By: Bronto     Published Date: May 18, 2017
With a growing number of marketing application available, marketing terms are struggling to see differences among them. Meanwhile, IT teams are bogged down with development and maintenance requests to migrate or manage the use of multiple platforms already in use. Choosing a marketing technology partner is a total-revenue-performance decision. Ask questions about integration and scalability. Find partners whose marketing automation is built to scale with your business, and select vendors whose teams provide the critical support and services you'll need along the way.
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bronto, integration, e-commerce, marketing automation, platforms, internet retailers, business growth, revenue generation
    
Bronto

Critical Capabilities for Contact Center Infrastructure

Published By: Genesys     Published Date: Apr 07, 2017
Contact center infrastructure (CCI) evaluation is a technically complex process. This challenge is further complicated by the different requirements for omnichannel, high availability and integration as part of a customer engagement center (CEC). Get this report now to learn: - 9 critical capabilities for evaluating contact center infrastructure - 3 use cases that reflect most decisions organizations need to make when looking at CCI – multichannel compact suite, high volume call center and customer engagement center - Which vendor scores the highest in 3 use cases across 9 capabilities
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genesys, contact center infrastructure, cci, contact center engagement, cec
    
Genesys

Gartner Critical Capabilities for Cloud HCM Suites for Midmarket and Large Enterprises

Published By: SAP     Published Date: Mar 02, 2017
HCM suite vendors are building out their offerings to address administrative, strategic and operational needs of users in multiple geographies, but solutions still vary. HR IT leaders should use this research to identify best-fit vendors based on their own critical product and service/support needs.
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SAP

SiriusView: Marketing Automation Platforms 2017

Published By: Marketo     Published Date: Feb 07, 2017
Read this complimentary copy of the SiriusView: Marketing Automation Platforms 2017 and learn more about Marketo’s key differentiators including its native multi-channel experience, live event management, and content recommendation functionalities. Marketo's powerful marketing automation capabilities and seamless CRM integrations are complemented by our LaunchPoint ecosystem featuring over 500 technology and service providers that offer best-of-breed solutions for today’s marketers. The full report includes: Market evaluation and analysis of 9 marketing automation platform vendors Insights for selecting a vendor based on your organization's requirements Opportunities and challenges faced when deploying marketing automation platforms Download the report to learn about these topics and more.
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marketo, mult-channel, native, live event management, content, marketing automation, launchpoint
    
Marketo

How to Buy Incentive Compensation Software

Published By: Xactly Corp     Published Date: Sep 16, 2016
At the corporate level, buying software of any sort can be an overwhelming and time consuming process. There are various vendors to consider, different features to prioritize, and the need to align decision-makers across multiple departments in order to come to a conclusion. It can be especially tricky to navigate if you are selecting a vendor for a job previously accomplished without software.
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sales compensation, sales compensation software, incentive compensation software, sales commission, sales payout, sales technology, sales best practices, sales performance management
    
Xactly Corp

Connecting Collaboration Tech from Multiple Vendors: 5 Experts Share Insights with IT

Published By: AVI-SPL     Published Date: Sep 01, 2016
We asked experts from Cisco, Crestron, Biamp, NEC, and AVI-SPL to share their insights and advice for companies trying to create a unified collaborative enterprise.
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collaboration, video collaboration, ip networks, microsoft skype, skype, unified collaboration, mobile workers, video conferencing
    
AVI-SPL

How to Unify Your Multi-Vendor Collaboration Environment

Published By: AVI-SPL     Published Date: Sep 01, 2016
For IT professionals who own AV, the goal is to apply the same standards to AV as they do to all their other disciplines—make it standardized, service-oriented, simple, and scalable.
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collaboration, video conferencing, multiple vendor collaboration, video meetings, network management, mobile data systems, wireless infrastructure, microsoft exchange
    
AVI-SPL

Ovum Decision Matrix: Selecting a Multichannel Cloud Contact Center Solution

Published By: Genesys     Published Date: Aug 09, 2016
This Ovum Decision Matrix provides an in-depth view of many of the leading cloud contact center vendors to help enterprises find the most suitable platform for their needs.
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multichannel cloud contact center, cloud contact center, contact center vendors, contact center platform, channel requirements, genesys
    
Genesys

Ovum: Differentiate Your Business with a Cloud Contact Center

Published By: Cisco     Published Date: Jul 11, 2016
Contact centers play a major role in determining the customer’s perception of a company. Often seen as brand ambassadors, agents are the main interaction point for customers. It is therefore critical that they deliver personalized communications in the channels that customers prefer. Businesses should use cloud technology to add multichannel tools and support growing demand for chat, social, SMS and video. Cloud solutions allow contact centers to gain access to new technology capabilities and channels on demand with the ability to scale up quickly. They offer the best technology innovation as well as the ability to scale agents up and down as business needs change. This whitepaper provides background on cloud contact centers, their advantages and the essential considerations for selecting a vendor.
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Cisco

Magic Quadrant for Multichannel Campaign Management

Published By: Adobe     Published Date: Jul 04, 2016
The multichannel campaign management (MCCM) market comprises vendors that seek to orchestrate company communications and marketing offers to customer segments across channels, such as websites, mobile, social, direct mail, call centers and email.
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multichannel campaign management, campaign management, mccm, digital marketing
    
Adobe

Magic Quadrant for the CRM Customer Engagement Center

Published By: Pega     Published Date: Jun 21, 2016
IT leaders working on customer service projects must display an incredible amount of diligence. An organization’s CRM system has become its lifeline to customers, but as customer needs evolve so has the requirements of CRM. According to Gartner, today’s CRM solution must include a laundry list of capabilities outside its traditional core functionality including: native mobile support of the vendor's customer service and support business applications; real-time analytics; industry-specific functionality and workflow; context mining of voice and text; scalable cloud-based systems; social media engagement; suggested next agent action; multimodal capabilities, such as chat within mobile self-service; and even co-browsing. Gartner surveyed the CRM field and evaluated each vendor including Pegasystems.
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Pega

Magic Quadrant for the CRM Customer Engagement Center

Published By: Pega     Published Date: Jun 21, 2016
IT leaders working on customer service projects must display an incredible amount of diligence. An organization’s CRM system has become its lifeline to customers, but as customer needs evolve so has the requirements of CRM. According to Gartner, today’s CRM solution must include a laundry list of capabilities outside its traditional core functionality including: native mobile support of the vendor's customer service and support business applications; real-time analytics; industry-specific functionality and workflow; context mining of voice and text; scalable cloud-based systems; social media engagement; suggested next agent action; multimodal capabilities, such as chat within mobile self-service; and even co-browsing. Gartner surveyed the CRM field and evaluated each vendor including Pegasystems.
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Pega

Increasing Video Adoption in Multi-vendor Video Environments: How to integrate Skype for Business a

Published By: Polycom     Published Date: Jun 08, 2016
Video communication offers significant benefits for improving group collaboration and breaking distance barriers. Rapid growth of Unified Communications platforms such as Skype for Business/Lync has made video collaboration even more accessible to individuals and companies of all sizes. One of the key demands of video conferencing solutions is to interoperate between different platforms
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best practices, business optimization, business management, application management, enterprise application, business intelligence, productivity, collaboration
    
Polycom

Magic Quadrant for the CRM Customer Engagement Center

Published By: Pega     Published Date: May 25, 2016
IT leaders working on customer service projects must display an incredible amount of diligence. An organization’s CRM system has become its lifeline to customers, but as customer needs evolve so has the requirements of CRM. According to Gartner, today’s CRM solution must include a laundry list of capabilities outside its traditional core functionality including: native mobile support of the vendor's customer service and support business applications; real-time analytics; industry-specific functionality and workflow; context mining of voice and text; scalable cloud-based systems; social media engagement; suggested next agent action; multimodal capabilities, such as chat within mobile self-service; and even co-browsing. Gartner surveyed the CRM field and evaluated each vendor including Pegasystems. Download this Gartner Magic Quadrant analysis and gain a better understanding each vendors’ CRM Customer Engagement Center solutions.
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best practices, customer support, business intelligence, business optimization, customer engaement, business management, business process management, customer interaction service
    
Pega

Enabling the Path to Private Cloud: Service Analytics

Published By: CDW - NetApp     Published Date: Apr 07, 2016
As organizations evolve from virtualized infrastructures to private clouds, IT management must measure success by the efficiencies of the infrastructure in providing end users with flexible and cost-effective services and service levels. NetApp® OnCommand® Insight storage resource management software provides service analytics that help enterprises manage the complexity of this transition. OnCommand Insight provides a holistic view into complex multivendor and multiprotocol storage services and powerful analytics to help organizations fully leverage the promise of cloud computing.
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cloud management, cloud services, cloud management, it infrastructure, cloud application, analytics, it management, data management
    
CDW - NetApp

Enabling the Path to Private Cloud: Service Analytics

Published By: CDW     Published Date: Apr 04, 2016
As organizations evolve from virtualized infrastructures to private clouds, IT management must measure success by the efficiencies of the infrastructure in providing end users with flexible and cost-effective services and service levels. NetApp® OnCommand® Insight storage resource management software provides service analytics that help enterprises manage the complexity of this transition. OnCommand Insight provides a holistic view into complex multivendor and multiprotocol storage services and powerful analytics to help organizations fully leverage the promise of cloud computing.
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cloud management, cloud services, cloud management, it infrastructure, cloud application, analytics, data management, distributed computing
    
CDW

Datacenter Care IDC whitepaper

Published By: HPE Intel     Published Date: Mar 15, 2016
As more enterprises adopt technologies such as cloud, mobile, and analytics to help achieve strategic competitive advantage, CIOs and IT managers must support business-critical processes at a very high level across the enterprise. At the same time, IT organizations must manage complex hybrid IT infrastructures that include both cloud and on-premises technologies from multiple vendors and support providers. IDC believes that to tackle these challenges, IT organizations should look to support providers for comprehensive offerings to help optimize IT operations and improve the efficiency of IT service delivery. In addition, IDC recommends that IT organizations looking to manage rapid change in today’s IT landscape consider support providers with a record of innovative support services and a focus on advanced technology in support delivery.
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HPE Intel

Business Value Enabled by HP DataCenter Care Services

Published By: HPE Intel     Published Date: Mar 14, 2016
HPE Datacenter Care for Multivendor is a core building-block component of HPE Datacenter Care. With it, we bring you deep, proven experience in multivendor interoperability.
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HPE Intel

Talent Acquisition Software Buy-In Guide

Published By: Yello     Published Date: Mar 14, 2016
You conducted hours of talent acquisition software research, sat through countless sales demos, made multiple vendor comparisons and you finally found the best recruitment software for your company. You’re ready to sign the dotted line so you can measure your recruitment marketing ROI, automate candidate communications, eliminate paper resumes and more. But first, the tough part: selling the C-Suite on the value. Use this guide as your roadmap to get your leadership team bought in and excited for the recruiting year ahead.
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yello, talent acquisition, talent acquisition software, marketing roi, recruiting
    
Yello

Integrated Multivendor Support

Published By: IBM     Published Date: Feb 29, 2016
This is the data sheet for Integrated Multivendor Support.
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ibm, integrated support, multivendor, storage, networking, hardware, support, roi
    
IBM

Beauty & The Backup: Are You Spending Too Much Time on Backup and Recovery?

Published By: Unitrends     Published Date: Oct 30, 2015
Usability—much less beauty—was never a priority for backup and recovery software. All that mattered was that large and complex applications, usually diverse independent applications from multiple vendors, worked. As a result, IT staff spent countless hours slogging through poorly designed systems. But it doesn't have to be like this.
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unitrends, backup software, recovery software, it staff solutions, it solutions, usability, it management, knowledge management
    
Unitrends

Best Practices for Heterogeneous Storage Management

Published By: SolarWinds     Published Date: Aug 04, 2015
How-to easily manage storage performance, capacity, and cost.
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storage management, multi-vendor storage, data center, optimize storage, storage capacity, enterprise applications
    
SolarWinds
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