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Réinventer l’expérience client

Published By: Adobe     Published Date: Feb 10, 2016
Today’s ultra-connected consumers are interacting with brands more often and in more places than ever. In fact, the average customer comes in contact with a brand at least five times before buying — whether it’s a Google search, an in-store visit or downloading an app.
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customer experience, customer interaction, reinventing the customer experience, marketing experiences, customer, customer relationship management, customer satisfaction, customer experience management
    
Adobe

The Unified Customer Experience Imperative

Published By: Adobe     Published Date: Apr 22, 2016
The following pages illustrate why this alignment is essential in the emerging world of the hyperconnected customer.
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customer experience, customer interaction, reinventing the customer experience, marketing experiences, customer, customer interaction service, customer relationship management, customer satisfaction, customer service
    
Adobe

L’impératif d’une expérience client unifiée

Published By: Adobe     Published Date: Apr 25, 2016
Les entreprises leaders reconnaissent que l’alignement de la direction, de la structure organisationnelle, des canaux et des investissements technologiques est essentiel pour offrir une expérience client unifiée, que ce soit en ligne, sur un mobile ou en personne. Les pages suivantes illustrent les raisons pour lesquelles cet alignement est capital dans le nouveau monde du client ultra-connecté.
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customer experience, marketing
    
Adobe

MOVING BEYOND CLICK AND MORTAR

Published By: Adobe     Published Date: Mar 21, 2017
The five best practices within this guide can help retailers to become experience-led businesses. That means not only blending digital and physical channels into a fully connected customer journey, but also building experiences around the customer in ways that put their needs and wants front and centre.
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Adobe

Accelerate Your Salea Performance

Published By: Adobe     Published Date: Mar 21, 2017
While most business is digital, most organizations still rely on paper for the “last foot” of the process: the sign-off. Continued reliance on paper-based signatures is fraught with risks, including impeding productivity, reducing visibility, hampering compliance?and diminishing the customer experience. Electronic signatures (e-signatures), which are easily implemented from the cloud, help speed up the sales process by reducing errors and bottlenecks, while also ensuring greater security and mobility.
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Adobe

WIN TOP TALENT AND ENHANCE THE EMPLOYEE EXPERIENCE WITH DIGITAL DOCUMENT PROCESSES

Published By: Adobe     Published Date: Mar 21, 2017
Perks and benefits evolve. What was once cool quickly becomes standard. Today, speed and ease of necessary tasks have become key differentiators for organizations.
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Adobe

UP, UP AND AWAY.

Published By: Adobe     Published Date: Mar 21, 2017
Mobile apps are becoming core to almost everything we do by making us more efficient and better connected to the world around us. Those benefits are now making a big impact on business by improving worker efficiency, engaging customers, and building brand loyalty.
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Adobe

DRIVING COMPETITIVE ADVANTAGE with enterprise mobile apps.

Published By: Adobe     Published Date: Mar 21, 2017
Mobile devices are ubiquitous, and many organizations have realized that consumer-facing mobile apps can drive deep connections and loyalty with their customers.
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Adobe

IDC Report: Architecting a Flexible Strategy for Securing Enterprise BYOD

Published By: ForeScout     Published Date: Mar 26, 2014
The report presents a tiered service approach to enterprise mobile security while exploring how NAC and MDM as complementary controls can offer necessary network and device level defenses to enable IT organizations to realize mobility advantages and reduce security and compliance exposures. The report also examines ForeScout's mobile security offering and presents relevant use cases.
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forescout, cyberedge, cyberthreat, it security, byod, nac, mdm, reduce security, compliance exposures, mobile security, security, enterprise applications
    
ForeScout

Financial Consolidation: Get a true picture of your Company’s financials and performance

Published By: Prophix     Published Date: May 31, 2016
Financial consolidation is a process that is usually used to aggregate financial results from multiple legal entities and to make adjustments to the results. However, many financial professionals regard it as a necessary evil that can be handled either in a “hit and miss” way using spreadsheets or comprehensively with software that can handle extremely complex situations but that is also expensive. Prophix provides a third alternative that is easy to use, has a low cost of ownership and is attractive to mid-market companies.
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best practices, prophix, business analytics, financial consolidation, business intelligence, business management, productivity
    
Prophix

Operational Planning

Published By: Prophix     Published Date: May 31, 2016
Prophix gives you a clear picture of all your operational costs and connects them with key factors that are driving your revenues. That increased line-of-sight is made possible because Prophix tracks and monitors all day-to-day operational planning activities. Improving operational outcomes for the short-term and providing insights into your future operations
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prophix, best practices, database management, productivity, business analysis, business analytics, business intelligence, business management
    
Prophix

Key Drivers of Analytical Maturity Among Healthcare Providers

Published By: Infomatica     Published Date: Jul 15, 2015
The International Institute of Analytics presents healthcare results from their proprietary assessment tool, The Analytics Benchmark, including measurement of data-related tactical competencies and culture/leadership competencies necessary for data-driven decision-making to become ubiquitous inside organizations. Download this paper to benchmark where your organization stands in the five stages of maturity and the five elements of alignment needed for success.
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Infomatica

Utiliza la red wireless para conocer el comportamiento de tus clientes

Published By: Cisco     Published Date: Apr 27, 2017
Aprende cómo la gente usa tus instalaciones y utiliza esa información para guiar tus decisiones de negocio.
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cisco, cme, connected mobile experience
    
Cisco

Elementi di Facility Operation per Data Center

Published By: Schneider Electric     Published Date: Oct 17, 2016
Questo documento descrive dei principi di gestione esclusivi e fornisce una panoramica completa e di alto livello degli elementi necessari del programma per gestire uno stabilimento mission-critical in modo efficiente ed affidabile nel corso dell'intero ciclo di vita. Vengono forniti anche suggerimenti e consigli pratici di gestione.
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Schneider Electric

The Hitchhiker's Guide to the Software-Defined Data Center

Published By: Avaya     Published Date: Jan 20, 2015
The Hitchhiker's Guide to the Software-Defined Data Center is a Z K Research paper aiming to provide you with the necessary information to make an informed choice on choosing the right SDDC solution provider for your business.
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software defined data center, sddc, a guide to sddc, sddc solution providers, the network requirements of an sddc, avaya sddc solutions, data management, business management, data center design and management, business technology, virtualization, infrastructure, design and facilities, research, infrastructure management
    
Avaya

The Hitchhiker's Guide to the Software-Defined Data Center

Published By: Avaya     Published Date: Jan 28, 2015
The Hitchhiker's Guide to the Software-Defined Data Center is a Z K Research paper aiming to provide you with the necessary information to make an informed choice on choosing the right SDDC solution provider for your business.
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software defined data center, sddc, a guide to sddc, sddc solution providers, the network requirements of an sddc, avaya sddc solutions, business management, data center design and management, virtualization, infrastructure, design and facilities, infrastructure management
    
Avaya

Acelerar la transformación digital en la industria de los productos de consumo

Published By: SAP SME     Published Date: Apr 10, 2018
La industria de los productos de consumo está experimentando una gran transformación. Los consumidores demandan experiencias que ofrezcan confianza, alegía y protección – aunque son menos tangibles– estos son los impulsores que definirán el exito. Es por eso que las compañías de productos de consumo necesitan reimaginar todo, desde el compromiso del consumidor y las operaciones hasta la innovación de los productos. Las tecnologías emergentes como el Internet de las Cosas, Machine Learning e Inteligencia Artificial, pueden ayudar a guiar el rumbo de este cambio e impulsar el éxito del mismo.
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SAP SME

Acelerar la transformación digital en la industria IM&C

Published By: SAP SME     Published Date: Apr 10, 2018
La industria de manufactura discreta es un facilitador clave de éxito en otras industrias, es por eso que necesitan reconocer y adoptar nuevas prioridades estratégicas para triunfar. Obtener una ventaja digital requiere la adopción de nuevas tecnologías, el aprovechamiento de los datos y la optimización de los procesos de negocio necesarios para impulsar la innovación y el valor central del negocio. Nuevas tecnologías como IoT e Inteligencia Artificial pueden ayudar a aprovechar la gran cantidad de datos que generan las empresas de fabricación y convertirlos en impulsores de éxito.
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SAP SME

Adobe Case Study: Connecting Creative to the Cloud with Okta

Published By: Okta     Published Date: Mar 14, 2016
Adobe wanted to enable creativity in their customers and allow them to be mobile and function in the cloud. Recognizing that identify was key to making this work they leveraged Okta to create a simple and secure customer experience. Read this case study to learn how Adobe found a way to bring IT and engineering together and overcome identify concerns.
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Okta

The New Shopping Journey – Welcome to Distributed Commerce

Published By: Salesforce Commerce Cloud     Published Date: Sep 29, 2016
The concept of distributed commerce, the ability for consumers to buy on any Internet-connected device or application, could have a profound impact on retail. As a result, integrating new means of engagement and commerce – quickly and at scale – is vital. In this whitepaper from Salesforce Commerce Cloud, formerly Demandware, you’ll see how every touchpoint is a transaction and how retailers can adapt. Download now!
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demandware, commerce, retail, shopping, shopping journey, distributed commerce, knowledge management, business technology
    
Salesforce Commerce Cloud

Geek Guide: Cloud Scale Automation

Published By: Puppet     Published Date: Mar 13, 2017
Have you started moving to the cloud? Nearly 70 percent of organizations have at least one application living in the cloud already, and cloud adoption is growing fast. That's because organizations recognize the cloud is a great way to make IT more agile and helpful to the business. Download Cloud-Scale Automation with Puppet, and learn how you can ease the transition to cloud, gaining the agility your organization needs without adding hours of management time or unnecessary risk. You really can use cloud infrastructure as easily as you use on-prem, and keep it as secure as on-prem, too. You’ll learn how to: • Automate your cloud resources and manage infrastructure at scale. • Get started with Puppet on both Linux and Windows machines. • Make Puppet the foundation of your DevOps efforts, regardless of where you choose to deploy.
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Puppet

What's In the Gear that Service Techs Need?

Published By: Panasonic Business Mobility Solutions     Published Date: Feb 09, 2017
As vehicles get smarter and connected, service organizations are finding rugged mobile devices are a “must have” in their tool bag to provide roadside emergency service or normal maintenance. Here’s why.
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Panasonic Business Mobility Solutions

Happy Customers, Happy Bottom Line

Published By: Zendesk     Published Date: Dec 02, 2016
The importance of agility in business is not breaking news. With the rise of technology, connectivity, and mobility, chances are that you’ve had to rework everything from logistics and operations to how you process employee payroll. Changing the way you work, and the tools you work with, extends to your customer base, too. These relationships also need to be maintained and are just as dynamic as what’s happening in-house.
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retail, ecommerce, web ecommerce, customer service, customer service, global support
    
Zendesk

Tu guía del soporte omnicanal

Published By: Zendesk     Published Date: Dec 10, 2018
in importar cuál es tu negocio o el horario de atención, tu puerta siempre está abierta. Los clientes de hoy en día hacen preguntas a cualquier hora del día o de la noche y esperan recibir una respuesta, pero no esperan mucho tiempo. Ese hecho representa un reto para la mayoría de los negocios: ¿cómo prever qué canales necesitará o querrá tener un cliente y cómo determinar si esos canales son eficaces para su organización? En pocas palabras: sí, es necesario. Y esta guía tiene el propósito de ayudarle a explorar ese hecho. Para los clientes es importante poder contactar a una compañía de varias maneras y dan por hecho que cada interacción sigue el hilo de la anterior y de la siguiente. Más información sobre la solución omnicanal con Zendesk.
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Zendesk

Crecer su negocio con autoservicio

Published By: Zendesk     Published Date: Dec 10, 2018
El comienzo de un nuevo capítulo de su negocio (ya sea porque quiere penetrar en un segmento de más alta calidad o porque está añadiendo productos y funciones) significa una excelente oportunidad para expandir con inteligencia sus operaciones de atención al cliente. Ya sabemos que los clientes prefieren el autoservicio cuando tienen a su disposición una base de conocimientos. Un informe de Gartner, calcula que los CIO pueden reducir el costo de la atención al cliente en un 25 % o más si se cuenta con la disciplina apropiada de administración de conocimientos. Si ha estado esperando una buena razón para dar el salto hacia el autoservicio, este informe técnico le demostrará cómo usted y sus agentes de hecho ya están realizando las actividades necesarias para ofrecer un autoservicio de primera, día tras día.
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Zendesk
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