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Aligning People, Process & Technology

Published By: Esker     Published Date: Jan 08, 2019
Customer service is, was and always will be a top priority for companies. But today’s digital age has given rise to a new kind of customer with far different expectations — making customer service more complex than ever. Here’s the good news: By aligning People, Process & Technology (PPT), you can not only meet these new expectations, but exceed them by providing a more personalized and proactive customer experience. In this ePaper, you’ll learn how order processing automation helps you: • Create a more engaged, empowered staff • Eliminate low-value tasks like data entry • Provide 100% visibility into every order processed
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Esker

University of Melbourne Saves 10,000 Hours Annually with Automation Anywhere

Published By: Automation Anywhere APAC     Published Date: May 30, 2019
The University of Melbourne deployed Automation Anywhere’s Robotic Process Automation (RPA) technology to reduce manual work and automate a range of administrative processes across student admissions, faculty administration, and supplier tracking. The deployed software bots now automate the entry of all data and attachments for new admission applications, and the university has slowly expanded its automation capabilities for staff across other faculties. This has allowed the University of Melbourne to increase the efficiency of critical business processes, boost staff engagement, and improve customer experience for its teachers and student body.
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Automation Anywhere APAC

The New Productive Workplace: Mobile Resource Strategy in Midsize Firms

Published By: Hewlett Packard Enterprise     Published Date: May 11, 2018
The widespread use of mobile devices — smartphones and tablets — provides anytime, anywhere computing and communications resources for individuals worldwide. Both smartphones and tablets have made the transition from a personal resource, acquired and supported by consumers, to a professional resource, provided and supported by employers. For midsize firms around the world, those with 100–999 employees, mobile resources play a key role in improving workplace productivity as well as allowing greater flexibility in how and where work is done. New collaboration resources also allow staff in different locations to work together as efficiently and effectively as staff in the same office. The challenge for IT management is how best to coordinate the different collaborative and mobile resources and provide secure management of mobile devices and collaboration tools while enhancing workforce agility and productivity.
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Hewlett Packard Enterprise

Opening New Horizons for Virgin with Smarter Technology and Teamwork (Case Study)

Published By: Workplace by Facebook     Published Date: Sep 27, 2018
“With Workplace, the ease of use and the ease of communication actually started new connections that didn’t exist before, which fostered further new connections within the business.” Don Langford, CIO at Virgin Atlantic. Download this case study to find out how Workplace by Facebook improved the business with smarter staff benefits, improved communication and better teamwork and collaboration.
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collaboration software, collaboration portal, business communication, workforce management, project management, team work
    
Workplace by Facebook

Opening New Horizons for Virgin with Smarter Technology and Teamwork (Case Study)

Published By: Workplace by Facebook     Published Date: Dec 21, 2018
“With Workplace, the ease of use and the ease of communication actually started new connections that didn’t exist before, which fostered further new connections within the business.” Don Langford, CIO at Virgin Atlantic. Download this case study to find out how Workplace by Facebook helped to improve the company’s culture with smarter staff benefits, improved communication and better teamwork and collaboration.
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Workplace by Facebook

Six Tips for Managing a Remote Workforce

Published By: LifeSize, a division of Logitech     Published Date: Sep 08, 2015
As business becomes more global and teams can often be dispersed across cities or continents, businesses have begun adapting telecommuting as an added corporate culture benefit and as a way to recruit and retain key talent. As a result, managers may find themselves forced to respond to an all-new set of needs and concerns from their staffs. How does the international team leader ensure that the necessary lines of communication stay up when there are thousands of miles and half a dozen time zones separating offices?
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communication, performance, accountability, video conferencing, network management, business intelligence, productivity
    
LifeSize, a division of Logitech

See the Big Picture With Bloomberg Government

Published By: Bloomberg Government     Published Date: Jul 11, 2011
No other source puts so much data in one place, allowing you to be more efficient and effective in your job. Once you've experienced BGOV, you'll wonder how you ever worked without it.
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bloomberg government insider, bgov, demo, free trial, policy analysis, data breakdowns, editorial expertise, news aggregator
    
Bloomberg Government

Change Your Desktops Change Your Business

Published By: Dell     Published Date: May 04, 2015
Replacing an aging desktop fleet is an important investment in your business. Faster and more reliable systems that offer the latest technology provide your employees an opportunity to be more productive with less waiting while they work. New desktops also benefit your IT staff, with significantly lower power costs and support for out-of-band management to reduce costly desk side visits.
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performance, repair, aging desktops, desktop replacement, employee productivity, networking, security, it management
    
Dell

Know the business impacts of government actions on business with in-depth news, data and analysis

Published By: Bloomberg     Published Date: Jun 11, 2012
Bloomberg Government (BGOV) is a unique online service that helps business and government leaders understand the business impact of government actions through a combination of in-depth analysis, best-in-class data, analytical tools, and award winning journalism, enabling better decisions. bgov.com
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bloomberg government insider, bgov, demo, free trial, policy analysis, data breakdowns, editorial expertise, news aggregator
    
Bloomberg

Boost Productivity for small and midsize Businesses with HP ProLiant Gen9 servers

Published By: HP     Published Date: Mar 23, 2015
Increase productivity for small and midsize business with HP ProLiant Gen9 servers. Today, business executives are seeking ways to become more productive so that they can deliver new products and services faster, increase operational efficiencies, grow revenue, increase margin and gain market share. Increasing the productivity of IT resources and staff is critical for their success. New innovations now make it possible for small and midsize businesses (SMB) to leverage the performance and efficiencies that were once only affordable by large enterprises. Businesses of all sizes face similar issues as they look to grow their business efficiently.
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HP

Boost Productivity for small and midsize Businesses with HP ProLiant Gen9 servers

Published By: HPE     Published Date: Mar 23, 2015
Increase productivity for small and midsize business with HP ProLiant Gen9 servers. Today, business executives are seeking ways to become more productive so that they can deliver new products and services faster, increase operational efficiencies, grow revenue, increase margin and gain market share. Increasing the productivity of IT resources and staff is critical for their success. New innovations now make it possible for small and midsize businesses (SMB) to leverage the performance and efficiencies that were once only affordable by large enterprises. Businesses of all sizes face similar issues as they look to grow their business efficiently.
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HPE

IDC: The Future of Hybrid IT Made Simple

Published By: Hewlett Packard Enterprise     Published Date: Jul 12, 2018
"Delivering business transformation is an incredibly complex task for IT. Keeping the lights on while supporting digital transformation initiatives requires a new era of hybrid IT so IT teams can address the needs of not just IT operations staff, but also application developers and LOB executives. Through in-depth interviews of IT operations and LOB staff, IDC shares how enterprises are handling the challenges and opportunities presented by hybrid IT. Find out how you can create value and competitive advantage through digital transformation."
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Hewlett Packard Enterprise

TigerConnect Technical Buyer's Guide

Published By: TigerConnect     Published Date: May 02, 2018
Hospitals and other care organizations are turning to clinical communication & collaboration solutions—often referred to as CC&C systems—as a way to improve care-team coordination and to expedite care delivery. But there’s an unexpected challenge with this journey. These clinical communication solutions are changing so rapidly, it’s not easy for IT decision-makers to be confident with their vendor selection. You want to pick the best system for your organization, but there are so many factors to consider. And the factors keep changing. At any moment, you don’t know what you don’t know. This Technical Buyer’s Guide is for you if: • You’re an IT professional in a healthcare organization that provides direct patient care. • Your organization is thinking of purchasing a new system to support clinical communications among your clinical and administrative staff. • You’re looking for technical details that will help you choose the best communication solution for your organization.
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TigerConnect

SHELL LUBRICANTS FOR DRIVELINE: FUELLING A SAFE AND RELIABLE FLEET

Published By: Shell U.K. Limited     Published Date: Sep 27, 2019
The success of your bus fleet business depends on your ability to keep vehicles on the road while finding innovative new ways to maximise cost efficiency. Yet 70% of fleet operators are concerned the costs of new technology may outweigh the benefits, which is why two-thirds (69%) don’t want to upgrade while current machinery is still operational. 77% of fleet managers also say their maintenance staff would benefit from extra training. This is why we’ve created Shell lubricants for Driveline: a suite of high-performing lubricants and expert advice that adds up to more than the sum of its parts – making your current bus fleet more efficient, profitable and competitive. Putting this into perspective, customers leveraging Shell Technical Services have seen a marked improvement in their operations. This has delivered over $68M in documented value savings to Shell’s B2B customers.
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Shell U.K. Limited

Enabling growth & service excellence by out-tasking data center operations

Published By: Schneider Electric     Published Date: Nov 13, 2019
Colocation facilities are rapidly designing and building new facilities in order to capitalize on market opportunity. Getting the facility up and running is the first challenge. The second? Recruiting, training, and retaining qualified data center staff. In this webinar, co-hosted by Tony DeSpirito, VP & General Manager Data Center Operations at Schneider Electric, & Brian Gisi, Infrastructure Management & Services Manager at IBM, to access field-tested methods & strategies that can help you: Overcome the worldwide shortage of experienced data center professionals Understand how out-tasking data center operations can benefit you & your clients Identify key characteristics of a strong data center operations partner
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data center,  business growth,  schneider electric
    
Schneider Electric

Free white paper: “Revolutionizing the Professional Services relationship with Time”

Published By: Intapp     Published Date: Jan 09, 2019
Intapp Time provides superior business intelligence thatchangesyour firm’sfundamental relationship with time.Thisunified suite of applications gives timekeepers access to time data and capture wherever they are: in the office, on a mobile device, online and offline.It is user-centric, offering a completely automated option while fullysupporting hands-on tracking—contemporaneous or reconstructionist.Intapp Time helps your business mine time data to reveal new sources of revenue, inform staff decisions, increase project efficiency, and reduce time leakage.
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business, business intelligence, time, tax, time for tax, intapp, applications, time data
    
Intapp

Intel® Vision Products Help Advantech Address Major Retail Dilemmas

Published By: Intel     Published Date: Apr 15, 2019
o With foot traffic falling and online shopping options growing, retailers must find new ways to “digitize” and understand real-world behavioral data—such as in-store browsing patterns, staff attentiveness, and specific product interest— in the same way that online retail utilizes big data to optimize online experiences. They must also find innovative ways to keep customers engaged with their brands, especially in expensive brick-and-mortar locations. In this environment, managing labor costs is critical, as these costs are second only to real estate. Assigning and enabling sales associates cost-effectively is key to profitability. Retailers have an opportunity to meet their challenges by putting new data and Internet of Things (IoT) technologies to work
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Intel

A New World Order for IT

Published By: Okta     Published Date: May 09, 2016
With a secure foundation in place to manage internal IT, many IT leaders are thinking about a foundation for the entire business. In the new world of mobile apps, cloud services, and the Internet of Everything, people, processes, data, and devices are all converging to reshape how day-to-day business is done. Companies are reaching out to customers and partners—and even intelligent objects like connected cars and monitoring systems—and modifying the products and services they bring to market as a result. To an unprecedented degree, the future of an enterprise lies in the hands of the CIO and her IT staff who orchestrate these connections and act on the benefits they bring. IT leaders are finding new opportunities in an era of digital disruption. This executive brief provides a quick overview of how they are driving growth and increasing efficiency by securely connecting the digital enterprise with customers, partners, suppliers and distributors.
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Okta

Customer Story: University of Melbourne Saves 10,000 Hours Annually with Automation Anywhere

Published By: Automation Anywhere APAC     Published Date: Aug 15, 2019
The University of Melbourne deployed Automation Anywhere’s Robotic Process Automation (RPA) technology to reduce manual work and automate a range of administrative processes across student admissions, faculty administration, and supplier tracking. The deployed software bots now automate the entry of all data and attachments for new admission applications, and the university has slowly expanded its automation capabilities for staff across other faculties. This has allowed the University of Melbourne to increase the efficiency of critical business processes, boost staff engagement, and improve customer experience for its teachers and student body.
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rpa, roi, digital workforce, customer story
    
Automation Anywhere APAC

Customer Service Workbook: How Automation Drives Customer Service Excellence

Published By: Esker     Published Date: Jun 29, 2016
Approximately 79% of customers seeking customer service and support wish it were easier and more convenient to obtain.* Read the new Customer Service Workbook to discover industry tips and best practices for bringing efficiency and profitability to order management while freeing up your CSRs to: • Process orders quicker with fewer errors • Carry out customer engagement strategies • Manage order volumes at current staffing levels • Increase customer loyalty
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customer service, best practices, efficiency, profit, business management, business intelligence
    
Esker

A New World Order for IT

Published By: Okta     Published Date: Jul 19, 2016
With a secure foundation in place to manage internal IT, many IT leaders are thinking about a foundation for the entire business. In the new world of mobile apps, cloud services, and the Internet of Everything, people, processes, data, and devices are all converging to reshape how day-to-day business is done. Companies are reaching out to customers and partners—and even intelligent objects like connected cars and monitoring systems—and modifying the products and services they bring to market as a result. To an unprecedented degree, the future of an enterprise lies in the hands of the CIO and her IT staff who orchestrate these connections and act on the benefits they bring. IT leaders are finding new opportunities in an era of digital disruption. This executive brief provides a quick overview of how they are driving growth and increasing efficiency by securely connecting the digital enterprise with customers, partners, suppliers and distributors.
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identity, idaas, iam, identity lifecycle management, mobile, provisioning, active directory, security
    
Okta

Higher Ed - Modern HR for the Modern Campus

Published By: Oracle HCM Cloud     Published Date: Jun 07, 2016
Get Ready for a New Era of HR - Competition for talent is increasing, skills shortages are worsening and social recruiting tools are making it easier than ever for faculty and staff to change jobs. HR leaders must align their human capital management, data and talent strategies around these trends in order to create great employee experiences that serve their students and institution best.
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Oracle HCM Cloud

Revealing the hidden value in your engagements

Published By: Intapp     Published Date: Nov 19, 2019
This ebook explores lost opportunities and gaps in the ways modern firms evaluate their fee earners’ time. It discusses insights into the current state of the professional services industry and explores how processes may negatively impact revenues and profit margins. New approaches to timekeeping, combined with technology advances can provide professional services firms more efficient ways to capture valuable time data, reduce revenue loss due to unbilled time or inaccurate timekeeping, and help better meet client demands. Download this ebook to learn how capturing timekeeping data can help your firm: Maximize engagement pricing Increase project efficiency Capture every dollar of your “time and material” engagements Make informed staffing decisions And utilize four technology trends changing the face of timekeeping
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Intapp

eBook: Six Reasons to Upgrade Your Database

Published By: IBM     Published Date: Jul 06, 2017
Effectively using and managing information has become critical to driving growth in areas such as pursuing new business opportunities, attracting and retaining customers, and streamlining operations. In the era of big data, you must accommodate a rapidly increasing volume, variety and velocity of data while extracting actionable business insight from that data, faster than ever before. These needs create a daunting array of workload challenges and place tremendous demands on your underlying IT infrastructure and database systems. In many cases, these systems are no longer up to the task—so it’s time to make a decision. Do you use more staff to keep up with the fixes, patches, add-ons and continual tuning required to make your existing systems meet performance goals, or move to a new database solution so you can assign your staff to new, innovative projects that move your business forward?
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database, growth, big data, it infrastructure, information management
    
IBM

A Finance Director’s Guide to International Expansion for High-Growth Companies

Published By: Oracle     Published Date: May 20, 2019
International expansion comes with some very specific challenges, not least cultural differences, language barriers and competition from home-grown players in a new region. This can be particularly challenging for high-growth organisations that often find themselves expanding rapidly without established structures and processes, lack of experienced staff, stretched resources and a strategy that is also evolving as they grow. There’s no two ways about it: going global can be a risky business, even if the potential rewards are high. Download this whitepaper for useful tips on International Growth
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Oracle
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