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Why Your Current Service Desk is Failing Your Business, and What To Do About It

Published By: CA Technologies     Published Date: Oct 22, 2014
This paper outlines why legacy service desks and even newer platforms have not delivered on expectations, it describes the requirements for a service desk solution to be truly effective in today’s business environment and it details how CA Cloud Service Management delivers on these key requirements.
Tags : 
service desks, service management platforms, service desk solutions, failing service desks, saas, mobile computing, mobile data systems, mobile workers, smart phones, customer interaction service, customer relationship management, web service management, cloud computing, mobile device management
    
CA Technologies

Why Your Current Service Desk is Failing Your Business, and What To Do About It

Published By: CA Technologies     Published Date: Oct 22, 2014
This paper outlines why legacy service desks and even newer platforms have not delivered on expectations, it describes the requirements for a service desk solution to be truly effective in today’s business environment and it details how CA Cloud Service Management delivers on these key requirements.
Tags : 
service desks, service management platforms, service desk solutions, failing service desks, saas, mobile computing, mobile data systems, customer interaction service, customer service, web service management, cloud computing, business technology, mobile device management
    
CA Technologies

Why Your Current Service Desk is Failing Your Business, and What To Do About It

Published By: CA Technologies     Published Date: Oct 22, 2014
This paper outlines why legacy service desks and even newer platforms have not delivered on expectations, it describes the requirements for a service desk solution to be truly effective in today’s business environment and it details how CA Cloud Service Management delivers on these key requirements.
Tags : 
service desks, service management platforms, service desk solutions, failing service desks, saas, mobile computing, mobile data systems, mobile workers, smart phones, customer interaction service, customer relationship management, customer satisfaction, customer experience management, cloud computing, business technology, mobile device management
    
CA Technologies

Why Your Current Service Desk is Failing Your Business, and What To Do About It

Published By: CA Technologies     Published Date: Oct 22, 2014
This paper outlines why legacy service desks and even newer platforms have not delivered on expectations, it describes the requirements for a service desk solution to be truly effective in today’s business environment and it details how CA Cloud Service Management delivers on these key requirements.
Tags : 
service desks, service management platforms, service desk solutions, failing service desks, saas, it management, mobile computing, mobile data systems, mobile workers, smart phones, customer interaction service, customer relationship management, customer satisfaction, customer experience management, cloud computing, mobile device management
    
CA Technologies

Why Your Current Service Desk is Failing Your Business, and What To Do About It

Published By: CA Technologies     Published Date: Oct 22, 2014
This paper outlines why legacy service desks and even newer platforms have not delivered on expectations, it describes the requirements for a service desk solution to be truly effective in today’s business environment and it details how CA Cloud Service Management delivers on these key requirements.
Tags : 
service desks, service management platforms, service desk solutions, failing service desks, saas, mobile computing, mobile data systems, mobile workers, smart phones, customer interaction service, customer relationship management, customer satisfaction, customer experience management, cloud computing, mobile device management
    
CA Technologies

Identity-Based Security: Enabling and Protecting the Business

Published By: CA Technologies     Published Date: Jan 09, 2015
This white paper focuses on new ways to help and protect the Business and shows new trends which have changed the demands on IT organizations and the business. The world of IT has changed dramatically over the past 1-2 years, as cloud and mobility have changed the demands on IT organizations and the business. As a result, IT must evolve how it interacts with the business to help the business grow and succeed.
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identity-based security, business protection, identity, security solutions, new trends to secure business, access control, application security, authentication, firewalls, identity management, data protection, cloud computing, mobile device management
    
CA Technologies

Why Strong Authentication Is a Must for All Users

Published By: CA Technologies     Published Date: Jan 09, 2015
This white paper focuses on how the new trends impacting business today (cloud adoption, increased mobility, rise of social media and the increased amount of online data sharing) make the need for strong authentication more important than ever.
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authentication, security, risk-based authentication, network security, access control, password management, security management, web service security, data protection, cloud computing, mobile device management
    
CA Technologies

Making the case for a PC refresh - Three reasons to upgrade to new client systems

Published By: Dell     Published Date: Feb 04, 2016
When considering an upgrade of client PCs, it’s important to consider more than just the initial cost of new systems. User needs are ever-evolving and you want to make client hardware choices today that will meet the mobility, productivity, and security needs of today’s on-the-go work environments. Read this paper to learn about the factors that contribute to total cost of ownership so you can build a business case for upgrading that moves beyond budget constraints to focus on value.
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system hardware, mobility, pc refresh, client systems
    
Dell

A Proven Methodology Helps Life Science Company Transition for Product Launch

Published By: Collaborative Consulting     Published Date: Dec 20, 2013
Collaborative helped a research company transitioning to commercialization identify critical timelines, tasks, milestones and resources required to bring a new drug to market. As part of the project, leaders were given the information and tools they needed and the business began building the strong foundation necessary for a successful launch.
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collaborative consulting, biotech organization, case study, launch strategy, biotech company, infrastructure, tailored segment, particular market, collaborative, integrated launch plan, operating systems, business integration, business intelligence
    
Collaborative Consulting

They’re Back: IT Rediscovers “Onshore” Value

Published By: Collaborative Consulting     Published Date: Dec 20, 2013
Collaborative looks at how and why the onshore model has re-emerged as a solution-of-choice for many IT organizations. Today the advantages include lower costs, less travel, and the security and continuity provided by a more stable workforce. Even more important, moving “home” generates higher consumer satisfaction and new business opportunities.
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collaborative consulting, onshore value, value proposition, domestic sourcing, data backup, it management, remote access, remote network management, business technology
    
Collaborative Consulting

It's all about the data: Data Warehouse project yields compliance and uncovers new opportunities

Published By: Collaborative Consulting     Published Date: Jan 15, 2014
When a pharmaceutical company discovered its risks under the new Patient Protection and Affordable Care Act, it turned to Collaborative to comb and consolidate its data. The result: compliance and insight into new business opportunities, too, through a company-wide business data warehouse and enhanced business intelligence.
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collaborative consulting, data, data warehouse, complicane, risk management, business intelligence, consolidation, infrastructure, information management, it management, data integration, collaboration, content integration, data warehousing, business technology
    
Collaborative Consulting

Old PCs Put Your Business at Risk

Published By: Dell     Published Date: May 07, 2015
Protect against hackers by upgrading to new desktops featuring Intel’s hardware-enhanced security and supporting software. Innovative hardware enhancements, built into Intel®-powered desktops since mid-2013, “harden” key information and commands normally executed in software, giving your business maximum protection. Read this paper to learn what your organization can do to overcome security challenges.
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Dell

From Cost Center to Innovator with Microsoft® and Dell™ Solutions

Published By: Dell     Published Date: May 04, 2015
Read this white paper to see how end-to-end solutions from Dell combine Microsoft Windows Server® 2012 “Cloud Operating System” and a new generation of Microsoft business applications on flexible, scalable, power-efficient, virtualization-ready infrastructure
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Dell

Server Portfolio Comparison

Published By: Dell EMC     Published Date: Aug 06, 2018
Transforming IT to meet the emerging requirements of a rapidly advancing digital economy is a priority for most companies today. Market economies and quickly evolving digital interactions are driving new and increasing demands on IT infrastructure for organizations of all kinds – from small businesses to enterprises to public institutions. IT requirements to support a variety of digital use paradigms (personal devices, IoT, VMs, VDI) are changing quickly, and organizations need to respond in order to be competitive in this evolving digital world.
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Dell EMC

Customer Experience - Improving the Way Customers Interact with Your Business

Published By: Zendesk Ltd     Published Date: Sep 11, 2018
If you provide a negative experience to a customer, not only are they more likely to tell their friends and colleagues, they may abandon you for a competitor. The good news is the opposite is also true: When you provide positive experiences, customers will choose your business and tell others, time after time.
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Zendesk Ltd

Digital Business 2018: Benchmark Your Digital Journey

Published By: Micro Focus     Published Date: Jun 07, 2018
As businesses look for new ways to create value for customers through digital experiences, it's clear that some firms are more advanced than others. This report analyzes the characteristics that distinguish the more advanced innovative companies from those just starting their digital journey. Digital leaders can use this analysis to help benchmark their own progress toward becoming a digital business.
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Micro Focus

PC Refresh (Quickpulse infographic)

Published By: Dell     Published Date: Feb 04, 2016
When considering an upgrade of client PCs, it’s important to consider more than just the initial cost of new systems. User needs are ever-evolving and you want to make client hardware choices today that will meet the mobility, productivity, and security needs of today’s on-the-go work environments. Read this paper to learn about the factors that contribute to total cost of ownership so you can build a business case for upgrading that moves beyond budget constraints to focus on value.
Tags : 
dell, windows, productivity, refreshment, benefits, economic, barriers, security, productivity
    
Dell

5 Models of Data Stewardship

Published By: SAS     Published Date: Apr 16, 2015
Former Intel CEO Andy Grove once coined the phrase, “Technology happens.” As true as Grove’s pat aphorism has become, it’s not always good news. Twenty years ago, no one ever got fired for buying IBM. In the heyday of customer relationship management (CRM), companies bought first and asked questions later. Nowadays, executives are being enlightened by the promise of big data technologies and the role data plays in the fact-based enterprise. Leaders in business and IT alike are waking up to the reality that – despite the hype around platforms and processing speeds – their companies have failed to established sustained processes and skills around data.
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SAS

Data Driven: The Analytics Journey in Health Care and Life Sciences

Published By: SAS     Published Date: Nov 04, 2015
In a panel discussion at the 12th annual SAS Health Analytics Executive Forum in May 2015, leaders from Dignity Health, Horizon Blue Cross Blue Shield of New Jersey, Janssen Pharmaceuticals and SAS shared what they have done to prove the value of analytics to their business leaders – and what has worked for them as they developed an analytic culture in their organizations and put analytic insights to work.
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sas, healthcare, healthcare models, episode analytics, analytics, data management
    
SAS

Data Visualization Techniques From Basics to Big Data With SAS Visual Analytics

Published By: SAS     Published Date: Nov 04, 2015
If you are working with massive amounts of data, one challenge is how to display results of data exploration and analysis in a way that is not overwhelming. You may need a new way to look at the data – one that collapses and condenses the results in an intuitive fashion but still displays graphs and charts that decision makers are accustomed to seeing. And, in today’s on-the-go society, you may also need to make the results available quickly via mobile devices, and provide users with the ability to easily explore data on their own in real time. SAS® Visual Analytics is a data visualization and business intelligence solution that uses intelligent autocharting to help business analysts and nontechnical users visualize data. It creates the best possible visual based on the data that is selected. The visualizations make it easy to see patterns and trends and identify opportunities for further analysis.
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data visualization, sas, big data, visual analytics, data exploration, analysis, networking, knowledge management, data management
    
SAS

TEI of Cisco TrustSEC

Published By: Cisco     Published Date: Jun 21, 2016
Enterprises are leveraging advancements in what IDC calls “3rd Platform” technologies — cloud, Big Data, mobility, and social — to create new business opportunities and gain competitive advantage. These trends are putting more pressure on IT organizations to transform their datacenter operations to better support business initiatives aimed at reducing costs, increasing revenue, and strengthening customer relationships. This has driven increased demand for converged or integrated systems that provide the tools needed to reduce capital costs, improve operational efficiencies and, ultimately, increase agility within the datacenter.
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Cisco

Boost Productivity for small and midsize Businesses with HP ProLiant Gen9 servers

Published By: HP     Published Date: Mar 23, 2015
Increase productivity for small and midsize business with HP ProLiant Gen9 servers. Today, business executives are seeking ways to become more productive so that they can deliver new products and services faster, increase operational efficiencies, grow revenue, increase margin and gain market share. Increasing the productivity of IT resources and staff is critical for their success. New innovations now make it possible for small and midsize businesses (SMB) to leverage the performance and efficiencies that were once only affordable by large enterprises. Businesses of all sizes face similar issues as they look to grow their business efficiently.
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HP

Rethinking IT to Drive Business Value - ID

Published By: HP     Published Date: Dec 05, 2014
An IDG Connect survey of 300 enterprise organization decision makers involved in hardware investment decisions reveals the challenges and opportunities that lay between the old style of IT characterized by cost-cutting and infrastructure silos, with the new style of IT driven by the technology trends of Mobility, Cloud and Big Data. These trends have created a significant increase in business expectations that will press IT organizations to rethink their economics, service delivery and business performance. This paper highlights voice-of-the-IT-buyer research results for insight on the challenges and opportunities for IT organizations to drive innovation, transformation and improved delivery against business expectations.
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server, performance, efficiency, application, infrastructure, information technology, mobility, cloud, storage, data, speed, software
    
HP

Thrive, Survive or Perish - Overview and Chapter 1

Published By: HP     Published Date: Dec 05, 2014
How the New Style of IT changes the rules of business. The balancing act - What IT environment should be enabled to achieve the business outcomes you desire - While IT environments are in a rapidly changing landscape
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server, performance, efficiency, application, infrastructure, information technology, mobility, cloud, storage, data, speed, software
    
HP
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