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Getting to Iconic: How world-leading brands balance talent and technology for CX excellence

Published By: Genesys     Published Date: Dec 20, 2018
Successfully implementing and managing a comprehensive suite of customer experience technologies is essential for global businesses seeking to sustain high levels of customer experience and brand value. However, knowing how to temper the instinct to throw technology solutions at efficiency problems is what distinguishes global customer experience leaders from the rest. New technologies must be balanced with appropriate investment in human resources. This is the central finding of a global survey of over 550 senior executives conducted by MIT Technology Review to examine the pressures that shape their customer experience processes and the tools and strategies they employ to mitigate those challenges and continuously improve customer engagement. Read the report to get a detailed look at: • The strategies that differentiates an Iconic firm from other businesses • How strategies vary across regions based on maturity and customer expectations • Future innovation management and technology
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Genesys

Safely Enter the Cloud: Cloud Computing Basics

Published By: Cloudroute     Published Date: Jun 01, 2016
Cloud computing has changed the way businesses and people think about using technology to serve their needs. Too many, cloud computing is nothing but hype and overblown as the new direction for Information Technology. But to many more, cloud computing represents the future of how every business should plan, operate and execute applications, systems and processes. Goldman Sachs forecasts spending on cloud computing infrastructure and platforms will grow at a 30% compound annual growth rate (CAGR) from 2013 through 2018 compared with 5 percent growth for overall enterprise IT. Moreover, Forrester recently revised its 2011 forecast of the public cloud market size upward by 20 percent. Regardless, it is important to know what cloud computing is.
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Cloudroute

The Chemistry of High Performance - Chapter 1

Published By: Oracle HCM Cloud     Published Date: Nov 30, 2016
Becoming a high-performing team or organization is more than implementing a new process or initiative. Simply launching another program without vision, purpose, connection, meaning, communication, and belief —is just another program, and people see it for just what it is—and the chances that you will be able to move the organization forward are pretty slim. As an organization, how do you make sense of technology, culture, innovation, performance, the talent marketplace, demographics, and the need to deliver results?
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Oracle HCM Cloud

Customer Success Stories: Discover the Power of Digital

Published By: GE Power     Published Date: Oct 05, 2016
With any innovation, early adopters forge the path forward, testing the limits of new technology, proving solutions that deliver value and dispensing those that don’t. Each power organization approaches the use of data and analytics from their own point of reference, technology maturity and propensity for change. In this eBook, learn how 14 global power companies achieved real business results for their business with digital solutions.
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digital power plant, digital power, digital power station, distributor solution, efficiency of power generation, industrial power
    
GE Power

Customer Success Stories: Discover the Power of Digital

Published By: GE Power     Published Date: Feb 02, 2017
With any innovation, early adopters forge the path forward, testing the limits of new technology, proving solutions that deliver value and dispensing those that don’t. Each power organization approaches the use of data and analytics from their own point of reference, technology maturity and propensity for change. In this eBook, learn how 14 global power companies achieved real business results for their business with digital solutions.
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GE Power

TechTarget: Making The Most Of Customer Data

Published By: IBM     Published Date: Apr 18, 2017
There are myriad software products, from complete CRM platforms that offer analytics to standalone or add-on software products that focus solely on analytics. There are analytics apps that can be added to your existing CRM platform. Or there’s the option to outsource analytics to a growing number of service providers. “The technologies are changing rapidly. There are a zillion startups offering either new tools or technologies, so it is kind of hard to navigate,”Mike Gualtieri, an analystfor Forrester Research Inc. in Cambridge, Mass., said in a recent webcast on analytics. “There isn’t just one platform that you’re going to need. There’s a whole ecosystem of platforms.” Having the right people on staff who know how to use the technology is equally important, analysts say. Analytics aren’t just for statisticians anymore—they’re used by sales, marketing and customer service teams in daily decision making.
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data management, data system, business development, software integration, resource planning, enterprise management, data collection
    
IBM

The Business Value of Progress Health Cloud

Published By: Progress     Published Date: Mar 26, 2018
Digital transformation has changed the face of business across the globe. New digital technologies— specifically, mobile devices—are opening new avenues for companies to engage their prospects and manage their operations with greater effectiveness and efficiency. However, in the healthcare space, the response to these technological innovations has been reserved. While it’s undeniable that digital transformation could bring great change to the healthcare space just as it has in other industries, obstacles like regulatory compliance and rigid systems of record discourage the adoption of new tools and technology. This has led to frustration from all sides of the healthcare ecosystem. Many people are accustomed to using intuitive digital applications in their everyday lives, so when healthcare applications deliver archaic user experiences, everyone is left wanting more. Patients and members want applications that enable them to manage their health more easily. Providers want to provide new
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Progress

The New Retail Mandate: 2018 Shopper Vision Study from Zebra

Published By: Zebra Technologies     Published Date: May 02, 2018
Consumers equipped with smartphones expect fast, convenient and uniquely relevant shopping experiences in store and online. As a result, one-third of shoppers are not satisfied with the in-store experience, turned off by everything from chronic out-of-stocks to cookie-cutter products and marketing messages that speak to the masses, as opposed to them as individuals. In turn, retailers are empowering front-line associates with tools designed to add newfound conveniences, such as locating inventory without having to leave a shopper’s side, to texting them curated product offers based on in-store and online buying patterns and preferences These are just a few of the insights found in Zebra’s 10th annual shopper study, which surveyed nearly 7,500 consumers from North America, Latin America, Asia-Pacific, Europe and the Middle East to gain a deeper understanding of shopper satisfaction and retail technology trends that are reshaping brick-and-mortar and online stores.
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retail, mandate, shopper, vision, zebra, consumers
    
Zebra Technologies

Accelerating Operational Excellence for Global and Regional Manufacturers

Published By: Dassault Systčmes     Published Date: Jun 19, 2018
Business and manufacturing professionals are looking for new ways for operations to support improvements to their company’s products, services, and bottom line. This eBooks delves into: • Industry drivers and challenges • Accelerating success through people • Accelerating success through the process • Accelerating success through technology • Recommendations for accelerating your Operational Excellence journey Leading companies are aligning people, optimizing processes, and supporting both with MOM software applications in order to accelerate their Operational Excellence journeys. Make sure your company isn’t falling behind.
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Dassault Systčmes

Real-World AI

Published By: Pure Storage     Published Date: Jul 03, 2019
Advances in deep neural networks have ignited a new wave of algorithms and tools for data scientists to analyze and action data using artificial intelligence (AI). Financial services companies can greatly benefit from this leap forward in technology that enables unique insights into all aspects of the industry. With improved algorithms, larger data sets, and frameworks such as TensorFlow, data scientists now have the ability to tackle complex problems and find credible and profitable solutions.
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Pure Storage

Predictive Malware Response Test

Published By: BlackBerry Cylance     Published Date: Jul 02, 2018
SE Labs tested CylancePROTECT® in an offline environment against major threats that subsequently appeared in the wild. The test explores the product’s ability to prevent new threats from attacking endpoint systems successfully. CylancePROTECT contains technology designed to identify and block malware using what it claims to be an “artificial intelligence” (AI) model. This model can be updated over time. However, in this test we used the model created in May 2015 and did not permit further updates so that the software was unable to receive new models or edit the existing one. The test exposed systems protected by this older version of CylancePROTECT to very impactful threats discovered and reported widely after May 2015. In this way, the test shows to what extent the product was able to predict how future threats would appear. This “Predictive Advantage” (PA), the advantage that users of the product have against future adversaries, is presented in this report.
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malware, predictive, test, response
    
BlackBerry Cylance

Forbes Insights: The Age of Brand, Agency & Customer Collaboration

Published By: Oracle Marketing Cloud     Published Date: Oct 06, 2017
In a new study by Forbes Insights and sponsored by Oracle Marketing Cloud, 60% of brand and agency executives say their roles and responsibilities have changed significantly over the past two years. As a result, both groups are reengineering their internal organizations and forging new ways of working with their respective agency or brand counterparts. At the same time, the research found that technology is ingrained in marketing operations and, perhaps most significantly of all, agency and brand stakeholders are challenging themselves to analyze and apply consumer data in more sophisticated ways. Some are even hiring data scientists and others outside of the traditional marketing discipline to help in these efforts.
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Oracle Marketing Cloud

Deliver the Best of Your Brand: How Modern Marketing Works for You

Published By: Oracle Marketing Cloud     Published Date: Oct 06, 2017
Modern Marketers know their customers expect experiences that will blow their minds. Customers are tech savvy, on the move, and want to interact with your brand on their terms. This means wherever, whenever, and however they want. It’s the job of today’s marketers to deliver cross-channel experiences that are personalized, relevant, and timely. When you engage your customers on their terms you create the long-lasting relationships that your business and brand need to drive loyalty and advocacy. Here’s the good news. It’s now possible thanks to the boom of marketing technology solutions. In the last five years the amount of marketing technology options has skyrocketed from just 150 solutions to more than 4,000. This can only mean one thing: marketing technology is here, rapidly being adopted, and proving its value every day.
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Oracle Marketing Cloud

The Path to Freedom: End-to-End Device Management

Published By: Insight     Published Date: Nov 16, 2017
Enterprises around the world are confronted with new challenges driven by a workforce undergoing massive change on both cultural and technological fronts. Today’s workforce offers the potential to bring together five generations of workers within one company, including “digital natives” — those exceptionally comfortable with the rapid changes occurring across technology. This new, broad workforce is not only powerful in size, but also in its demand for new ways of working.
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workforce management, enterprise it, insight managed office, device procurement, software licensing, cloud-based services
    
Insight

The Age of Brand, Agency & Customer Collaboration

Published By: Oracle OMC     Published Date: Nov 30, 2017
In a new study by Forbes Insights and sponsored by Oracle Marketing Cloud, 60% of brand and agency executives say their roles and responsibilities have changed significantly over the past two years. As a result, both groups are reengineering their internal organizations and forging new ways of working with their respective agency or brand counterparts. At the same time, the research found that technology is ingrained in marketing operations and, perhaps most significantly of all, agency and brand stakeholders are challenging themselves to analyze and apply consumer data in more sophisticated ways. Some are even hiring data scientists and others outside of the traditional marketing discipline to help in these efforts.
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Oracle OMC

Deliver the Best of Your Brand: How Modern Marketing Works for You

Published By: Oracle OMC     Published Date: Nov 30, 2017
It’s the job of today’s marketers to deliver cross-channel experiences that are personalized, relevant, and timely. When you engage your customers on their terms you create the long-lasting relationships that your business and brand need to drive loyalty and advocacy. Here’s the good news. It’s now possible thanks to the boom of marketing technology solutions. In the last five years the amount of marketing technology options has skyrocketed from just 150 solutions to more than 4,000. This can only mean one thing: marketing technology is here, rapidly being adopted, and proving its value every day. The question is: How can you use technology to deliver the best of your brand for your customers? It all starts with customer experience.
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Oracle OMC

The Urgent Need for Hybrid Integration - IDC Analyst Paper

Published By: Group M_IBM Q418     Published Date: Oct 26, 2018
Over the past few years, business leaders have been the primary drivers of technology change, including making decisions to adopt new applications in the cloud, mandate a cloud-first strategy, offer new capabilities with an API-first strategy, and provide new applications to end users on mobile first. There are significant benefits to these cloud decisions because they decrease time to value, lower costs, and make it easier for organizations to experiment and innovate. But there are consequences as well, chiefly in the complexity of learning how to integrate applications and exchange data across a decentralized architecture that is largely driven by autonomous development decisions. This IDC White Paper answers the following questions about the need for hybrid integration: How are changes in business strategy and technology adoption requiring changes in how organizations approach integration? What are the major events that trigger integration adaptation? How are the roles involve
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Group M_IBM Q418

Optimising The PC Lifecycle

Published By: Dell PC Lifecycle     Published Date: Feb 13, 2018
Contending with the cost and complexity of PC management leaves IT little time for innovation. Rapidly evolving technologies and business needs, means less opportunity to take advantage of new trends that are changing the way technology is delivered and consumed. And, hardware technology doesn’t last forever. It has a lifecycle, a measurable beginning and end to its productivity and value. IT is tasked with optimizing the PC lifecycle while driving strategic breakthroughs for their organization. Intel Inside®. Intel islemciler ile daha yüksek verimlilik. Learn more about Dell solutions powered by Intel®.
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management, technology, lifecycle, intel, dell
    
Dell PC Lifecycle

Optimising The PC Lifecycle

Published By: Dell PC Lifecycle     Published Date: Feb 13, 2018
Contending with the cost and complexity of PC management leaves IT little time for innovation. Rapidly evolving technologies and business needs, means less opportunity to take advantage of new trends that are changing the way technology is delivered and consumed. And, hardware technology doesn’t last forever. It has a lifecycle, a measurable beginning and end to its productivity and value. IT is tasked with optimizing the PC lifecycle while driving strategic breakthroughs for their organization.
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management, technology, lifecycle, intel, dell
    
Dell PC Lifecycle

Tune-Up Packages

Published By: Bluewater Learning     Published Date: Apr 30, 2018
Addressing the frustration that people experience with their LMS or TMS does not necessarily mean going through the involved process of selecting and implementing a new system. Often, it simply requires a realignment of business drivers, supporting processes Bluewater experts will lead you through examining User Experience, Administration, Process, Content, Data, Reporting and Technology.
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Bluewater Learning

HOME RESOURCES WHITEPAPER: THE SPOTFIRE A(X) EXPERIENCE: THE FUTURE OF ANALYTICS IS NOW

Published By: TIBCO Software     Published Date: Feb 14, 2019
With the new TIBCO Spotfire® A(X) Experience, we are revolutionizing analytics and business intelligence. This new platform accelerates the personal and enterprise analytics experience so you can get from data to insights in the fastest possible way. With the fusion of technology enablers like machine learning, artificial intelligence, and natural language search, the Spotfire® X platform redefines what’s possible for analytics and business intelligence, simplifying for everyone how data and insights are generated, consumed, and acted on. Download this whitepaper to learn more, then check out the new Spotfire analytics. It’s unlike anything you have ever seen. Simple, yet powerful, it changes everything.
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TIBCO Software

How to create a customer-centric connected enterprise

Published By: KPMG     Published Date: Jul 10, 2018
New technology is driving consumer expectations to new heights. Businesses that understand the value of customer experience (CX) excellence stand to capture significant revenue from this trend. Read this report to find out: • what’s really going on inside the mind of the customer • how first-movers are using new technologies to transform customer experience • what the six pillars of customer experience are and how to master them • why internal and external connectedness is an essential component of CX excellence Download the report now
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KPMG

WHY LENOVO FOR HIGHER EDUCATION

Published By: Lenovo and Intel     Published Date: Jul 11, 2019
Colleges and universities are transforming to meet the demands of new students. Technology plays a critical role in making improvements to both physical and process infrastructure. As the world’s leading provider of education technology, Lenovo knows that steady technology leadership is critical to ensuring higher education institutions to stay responsive to these always-evolving, real-world challenges. • IT must balance innovation with budget and manageability • Professors must navigate new tools while focusing on institutional goals • Administration needs to support student growth with limited budgets • Students are exploring digitally driven learning opportunities
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Lenovo and Intel

Understanding Integrated Suites: The Example of E-Sourcing

Published By: SAP     Published Date: Oct 11, 2018
Procurement organizations are moving in substantial numbers to implement integrated technology suites in areas like source-to-contract and purchase-to-pay. A new generation of technology has made it possible for these technologies to move to the cloud, simplifying maintenance and administration. A recent Hackett Group study analyzed the use of e-sourcing suites to uncover trends, benefits and drawbacks to unifying these processes in one solution. For organizations already invested in optimizing sourcing execution efforts, the arguments for moving to an integrated suite are compelling.
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SAP

Technology innovation drives business growth: The new role of the CIO

Published By: Workday Italy     Published Date: Aug 07, 2018
The role of the CIO is currently experiencing vast change and increased attention from the executive team as a leader who can guide a strategic path for how technology can improve business growth. The CIO’s responsibilities once focused almost entirely on selecting and managing technology solutions, but over the past several years the role of IT has shifted to broadly supporting enterprise strategy through technology, including the creation of new digital businesses. CIOs must now be immersed in both business and technology, and ensure that the organisation overall has the right platforms in place to thrive and grow
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Workday Italy
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