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Is the Time Right to Move Your Contact Center to the Cloud?

Published By: Corvisa LLC     Published Date: Feb 13, 2015
Growing numbers of businesses are moving their contact center operations to the cloud. What do they know that you don’t? This whitepaper provides a practical guide to assist in the decision-making process. It offers a comparison of traditional on-premise systems versus current cloud-based solutions, responds to common cloud concerns and discusses the steps needed to begin your due diligence process.
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cloud monitoring, cloud metrics, business analytics, performance monitoring, data, cloud data, metrics, data management, business intelligence, cloud computing
    
Corvisa LLC

Decision Guide: Hosted vs. Premises-based Unified Communications Solutions

Published By: XO Communications     Published Date: Apr 13, 2015
Unified Communications offers a host of benefits to SMBs and large enterprises alike. But every organization needs to determine whether a premises-based UC solution or a cloud-based hosted service is the best fit for its own situation. This decision guide takes you through a list of important considerations to help you do just that.
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XO Communications

On-Demand Video: Increasing Billable Hours While Keeping Your Clients Happy

Published By: Polycom     Published Date: Mar 28, 2017
Engineering firms are under increasing pressure to deliver on billable ratios, while the IT teams that support them are asked to minimize their administrative burden on the firm. What if a lead engineer could visit a job site without leaving the office? What if you could meet face-to-face with clients, partners, or subcontractors more frequently while budgeting less for travel costs? Watch this video to learn how collaboration technology allows you to be more agile, efficient, and effective. In under 30 minutes, we'll explain: • Common use cases for video collaboration - going way beyond team meetings to the tasks at the heart of engineering • Collaboration solution innovations - if you think an expensive, wall-mounted, on-premises solution is your only option, you may be surprised by what's available • Success stories - hear how a leading engineering firm is putting these solutions to use and the impact it has on their business
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engineer, engineering, collaboration, billable, video, communication, content-sharing, client, contractor, consulting, consultant, technology, polycom, microsoft, skype, lync, project
    
Polycom

5 Steps To Modernizing Your Data

Published By: Microsoft     Published Date: Jul 20, 2018
When you’re in the software business, your resources can be spread pretty thin. You like to stay focused on building great software, but there are always distractions— from supporting sales opportunities to assisting with customer deployments and troubleshooting existing installations. With so much time spent maintaining the status quo, few cycles remain for modernizing your technology, streamlining internal operations, delivering new customer value, and broadening your customer base. More likely than not, your offerings are based on an on-premises approach, forcing you and your customers to spend considerable time on essential requirements like infrastructure, scalability, availability, and security. Today, you still must deliver on those essentials, but the solutions you’re building—or, more accurately, the solutions you want to be building—need to do a lot more: support millions of users, span the globe, make sense of petabytes of data, and wow users in new ways. At the same time, y
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Microsoft

Choosing a Fax Solution Deployment Model

Published By: OpenText     Published Date: Aug 19, 2014
A lot of talk is in the marketplace about enterprise software deployment models: on-premises, cloud, hybrid, managed/hosted. The conversation is an important one for every enterprise as it considers enterprise applications. This document is designed to help you evaluate the available deployment options for enterprise fax solutions. It includes easy-to-follow tables that will allow you to build selection criteria based on your organization’s requirements and needs.
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opentext, fax, document delivery, workflow improvements, automation systems, transactional paper documents, knowledge management, enterprise applications
    
OpenText

8x8’s Integrated Solution Powers Mobi’s Customer Interactions

Published By: 8x8 Inc.     Published Date: Feb 24, 2017
Before moving to 8x8, MOBI had a premises-based telephone and contact center system. “We had a lot of points of failure inside of our building. And because our help desk and contact center is so critical we absolutely had to do something about it.” Mobi wanted one system to handle all interactions with their customers, primarily phone calls and instant messaging. According to Mobi, “What stood out about 8x8 was that everything was managed under one roof.” Mobi has been able to achieve this with 8x8’s integrated Virtual Office and Virtual Contact Center solutions.
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8x8, mobi, webinar, contact center, customer interaction
    
8x8 Inc.

How It Works: InterScan Messaging Hosted Security Advanced

Published By: Trend Micro SaaS     Published Date: Oct 08, 2008
According to experts at TrendLabs, spam now makes up close to 95% of all email and continues to grow. In the first three months of 2008 spam rates almost doubled over rates observed at the end of 2007 and TrendLabs predicts that average daily spam volumes will increase by 30 to 50 billion messages per day within the year.1 As spam continues to grow at dramatic rates, traditional on-premise email security products are failing to keep up. This limitation is one of the primary reasons that IDC predicts demand for hosted security solutions -also known as SaaS (Software as a Service) solutions-will grow by more than 30% annually through 2012.2 For context, the growth rate for hosted email security is projected to be more than eight times that of the traditional software email security market, and more than 60% faster than appliance-based email security solutions.
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saas, trend, trend micro, software as a service, trendlabs, email security, security, interscan messaging, service level agreement, sla, virus, spam, phishing, distributed denial of service, ddos, filtering, anti spam, anti virus, application security, policy based management
    
Trend Micro SaaS

Email Archiving: SaaS Strengths vs. On-Premise Solutions

Published By: Mimecast     Published Date: Dec 23, 2008
Email archiving can be implemented by subscribing to a hosted service-commonly called "software as a service" (SaaS)-or by licensing software and installing it in-house (on-premise).
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mimecast, saas, software as a service, email archive, saas, ibm, quest, mimosa, symantec, ferris, medium-size business, esg, storage, storage management, business management, service management, email archiving
    
Mimecast

Whitepaper: Putting Web Threat Protection and Content Filtering in the Cloud

Published By: Webroot     Published Date: Sep 18, 2013
This Webroot whitepaper compares deploying secure web gateways as software or appliances on-premises vs. as a cloud-based service. Lower cost, fast implementation, rapid scalability and less administration are all good reasons to adopt SaaS and cloud-based applications. In addition to these benefits, cloud-based secure web gateways can also provide better security and faster performance than appliances or local servers. It discusses a number of advantages of cloud-based solutions that appliances cannot match, such as: • Better defense against zero-day threats and spam servers • More comprehensive signature and URL database • Supports remote users more securely and without the cost of putting servers in every location
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web threat, content filtering, the cloud, security, web gateway, cloud-based applications, business technology, cloud computing
    
Webroot

Discover An Easy-to-Use, Powerful Integration (iPaaS) Solution

Published By: Dell Software     Published Date: Aug 07, 2014
Discover how Dell Boomi AtomSphere integration PaaS (iPaaS) helped Novartis overcome issues with on-premises middleware solutions to speed development efforts and realize significant costs savings.
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middleware, integration, business, novartis, cost of ownership, it management
    
Dell Software

The Truth About Cloud Security

Published By: Dropbox for Business     Published Date: Jun 09, 2014
“Security” is the number one issue holding business leaders back from the cloud. But does the reality match the perception? Keeping data close to home, on premises, makes business and IT leaders feel inherently more secure.1 But the truth is, cloud solutions can offer companies real, tangible security advantages. Before you assume that on-site is the only way to keep data safe, it’s worth taking a comprehensive approach to evaluating risks. Doing so can lead to big benefits.
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dropbox, cloud, security, business, risk, secure, data management, data center
    
Dropbox for Business

Learn how to achieve mobile application configuration with a no coding platform

Published By: MobileForce Software     Published Date: Nov 19, 2014
GigaOm is seeing a new breed of services that promise to accelerate the mobilization of existing enterprise applications and business processes. Early mobile-application development solutions (MADP) were resource-intensive, requiring custom client code for each supported platform, as well as an on-premise middleware layer to connect mobile clients to enterprise backend systems. In this new model, code-free, configuration solutions - aimed at business analysts and lines of business- are revolutionizing the landscape, consolidating tools and services to simplify cross-platform enablement, and reducing time to deploy and cost tremendously. This report describes mobile-application configuration (MAC) tools, articulates their business value and suggests conditions under which they may be a good choice for an organization.
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mobilization, enterprise applications, business processes, development solution, resource-intensive, client code, platform, middleware, backend system, cross-platform, costs, development, wireless
    
MobileForce Software

The CMO's Hot Potato: Implementing Enterprise Marketing Software Without Getting Burned

Published By: Neolane, Inc.     Published Date: Mar 12, 2009
Enterprise marketing software is widely recognized as a key enabler for improving effectiveness and efficiency of marketing teams. However, for marketers who are already facing intense scrutiny over budgets and campaign effectiveness, few are willing to stick their necks out to recommend implementing a marketing automation system.
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cmo, neolane, enterprise marketing software, return on investment, roi, customer experience, right deployment, on premise software solutions, total cost of ownership, tco, cross- channel marketing
    
Neolane, Inc.

Office 365: Trust, Security, and Compliance

Published By: Microsoft Office 365     Published Date: Sep 08, 2016
According to Microsoft CEO Satya Nadella, Office 365 is Microsoft’s most strategic API. But to realize the potential of this business collaboration platform, Microsoft and its partners have to convince business and IT leaders that it offers levels of security, privacy, and compliance that are equal to or higher than those of their existing on premise solutions.
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business intelligence, business management
    
Microsoft Office 365

The Business Value of Cloud-Based Application Development Solutions

Published By: IBM     Published Date: Feb 21, 2017
IDC shows how organizations can achieve value moving from on-premise app development to cloud-based solutions like IBM WebSphere on cloud.
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ibm, application infrastructure, cloud, middleware, networking, enterprise applications, business technology
    
IBM

Conversion Mapping: Building a Call-to-Action Architecture that Speeds Your Sales Pipeline

Published By: Bulldog Solutions     Published Date: Jul 20, 2009
A call-to-action architecture helps you engage more prospects in conversations that could lead to closed sales. This white paper outlines a strategy to create a call-to-action architecture that sets your sales team up for a success.
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conversion mapping, sales pipeline, prospects, call-to-action architecture, lead generation, sales engagement, conversion points, planning, btob, hosted solutions, on-premise, bulldog solutions, lead gen, nurture, convert, sales leads, bds
    
Bulldog Solutions

Understanding ERP Deployment Choices

Published By: Epicor     Published Date: Mar 19, 2015
By utilizing an ERP solution that is available as on-premise or cloud-based, your organization can leverage choice for agile response in today’s rapidly changing business environment. What this means for today’s businesses: • The ability to deploy ERP on-premise, in the cloud, or in any combination • Greater adaptability in fluid, dynamic, and always evolving value networks • Faster deployment of solutions, faster upgrades of implemented solutions, staying current with technological advances • Enhanced support of business growth; improved ability to scale up or out to meet emerging opportunities and minimize risk • Powerful yet intuitive tools for easy configuration to specific business needs Flexible deployment, much of it cloud-based, will be the hallmark of ERP systems in the immediate and near future.
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erp deployment, cloud-based erp systems, it operations, commercial reach, it management, enterprise applications, telecom
    
Epicor

Hadoop: DIY tool or cloud-based service?

Published By: Altiscale     Published Date: Dec 16, 2014
This webinar will explore the merits of the Hadoop SaaS approach, relative to competing cloud and on-premise Hadoop solutions that exist today.
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altiscale, hadoop, saas, hadoop saas, cloud service, infrastructure, enterprise software, data warehousing, cloud computing, data center design and management
    
Altiscale

10 Myths About Moving to the Cloud

Published By: Microsoft Office 365     Published Date: Apr 05, 2016
How the cloud can help you reduce headaches and time maintaining hardware. How cloud storage is actually safer than on-premise. How cloud technology and cloud solutions can increase employee productivity. Advantages of cloud computing and how it allows you to spend less time on software updates and more time building your business.
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Microsoft Office 365

Compliance Analyst Report

Published By: Microsoft Office 365     Published Date: Sep 26, 2017
According to Microsoft CEO Satya Nadella, Office 365 is Microsoft’s most strategic API. But to realize the potential of this business collaboration platform, Microsoft and its partners have to convince business and IT leaders that it offers levels of security, privacy, and compliance that are equal to or higher than those of their existing on-premise solutions. Even though a high percentage of enterprises are adopting cloud storage and compute within their businesses, the adoption of cloud-based content and collaboration products is by no means universal. Concerns relating to governance, risk, and compliance with regard to cloud services are understandable, but it is not unusual to find them overstated.
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Microsoft Office 365

10 Myths About Moving to the Cloud

Published By: Microsoft Office 365     Published Date: Apr 14, 2016
How the cloud can help you reduce headaches and time maintaining hardware. How cloud storage is actually safer than on-premise. How cloud technology and cloud solutions can increase employee productivity. Advantages of cloud computing and how it allows you to spend less time on software updates and more time building your business.
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Microsoft Office 365

Easily deploy and move enterprise applications in the cloud

Published By: IBM     Published Date: Apr 15, 2015
What if your organization could take advantage of emerging business opportunities by deploying new applications dramatically faster than you ever could before? What if you could increase the value of your existing application investments by leveraging them in the cloud—and easily move your apps across off-premises and on-premises cloud options? These capabilities are available today. With IBM® PureApplication® solutions, companies can build and use a cloud environment faster, easier and with less risk than traditional methods to better engage with their customers and partners in new ways. The result: increased competitiveness and improved profitability in a changing business landscape. This paper describes a simpler way forward to gain these advantages.
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ibm, business intelligence, applications, cloud computing, migration, application integration, application performance management, design and facilities
    
IBM

2015 Gartner Magic Quadrant: Unified Communications for Midsize Enterprises

Published By: Cisco     Published Date: Nov 17, 2015
Midsize businesses have ever-greater choice in premises-based unified communications, with providers extending features and go-to-market channels while trying to maintain ease of use and consistency. Midmarket IT planners should evaluate UC providers' delivery capabilities, not just their solutions.
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cisco, gartner, unified communications, midsize enterprises, networking, it management, knowledge management, data management
    
Cisco

Reasons Why Cisco®, Polycom® and Others Are Simply Unproductive

Published By: LifeSize, a division of Logitech     Published Date: Jul 07, 2014
Cisco and Polycom are expensive, on-premises solutions that take weeks to deploy. They require large, ongoing investments to manage them and do not offer a cloud service. How much time and how many resources do you have to spend training and supporting users to work with your Cisco or Polycom solution? Don’t be fooled by packaging. Their solutions are still complex, on-premises hardware that require a team of IT specialists to support and lack the flexibility for you to grow at your own pace. For a price similar to that of your infrastructure software maintenance, you can use Lifesize Cloud and skip the high cost and complexity of Cisco’s or Polycom’s on-premises infrastructure.
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lifesize, on-premise solutions, cloud service, software, infrastructure, maintenance, software development, storage, business technology
    
LifeSize, a division of Logitech

Matching the Correct Phone System to Your Business

Published By: Wheelhouse     Published Date: Aug 09, 2013
Are you spending more time than you anticipated shopping for a new business phone system? Evaluating all of the phone system options on the market can be quite time consuming. Rather than wasting valuable time looking at a system that won’t fit needs of your size of business, it pays to focus in on those phone systems that are truly appropriate for your needs. Compare Business Products has prepared the following comprehensive listing and reviews of the five leading phone systems on the market for each of the following business size categories: • Small-size businesses • Medium-size businesses (includes both on-premises and hosted solutions) • Enterprise-level businesses
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phone system, business, ip telephony, mobile computing, mobile data systems, total cost of ownership, video conferencing, voice over ip, business technology, telecom
    
Wheelhouse
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