operations management

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Humans + Bots: Tension and Opportunity

Published By: Genesys     Published Date: Dec 20, 2018
Companies across the world are innovating with artificial intelligence (AI) to improve customer experience and forge deeper relationships with customers. Through surveys and interviews with 599 executives, from large and mid-sized companies across the globe, this MIT report reveals that most customer-centric firms have already deployed AI extensively in their customer-facing operations and customer experience management processes. Get the global report and regional spotlights on North America, Latin America, Europe and Asia to access complete results. Key insights include: • Nearly 90% of respondents report measurable improvements in the speed of complaint resolution; 80% note enhanced call volume processing using AI • 80% of respondents report measurable improvements in customer satisfaction, service delivery and contact center performance • In North America, 60% of the respondents believe they will deliver a 10% or more increase in customer lifetime value in the next year • Europe
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Genesys

How AI can improve contact center and agent performance

Published By: Genesys     Published Date: Jun 19, 2019
Successfully managing a contact center requires a collaborative, multidisciplinary approach to handle a broad range of operational and tactical tasks. Planning, day-to-day operations and quality management must be seamlessly orchestrated, along with human resources functions like recruitment, learning and development, and employee scheduling. Read this executive brief to learn how to transition to an AI strategy that can take your team – and business results – to the next level. See how you can: Create an AI strategy with a single data model that includes routing, interaction analytics, forecasting/scheduling and predictive engagement Harness the power of your data to align customers with the best resource Drive employee effectiveness by ensuring you hire the right people and manage their performance to drive their success over the long term
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Genesys

How to Turn Your Network into a Strategic Business Asset

Published By: Extreme Networks     Published Date: Sep 17, 2014
In this eBook, we will demonstrate specific use cases for how a business intelligence solution can be used effectively by IT operations.
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extreme networks, purview, application analytics, wifi/wireless, network solutions, business intelligence solutions, business intelligence, it operations, it management, data mining, networking, network technology, network optimization, business analytics, application, application security
    
Extreme Networks

Inventory Visibility

Published By: Supply Chain Connect     Published Date: Jan 24, 2008
Supply chain-centric organizations face unique challenges in today’s rapidly-changing marketplace. A variety of macro-industry factors, combined with the dynamic nature of their business, have made operations increasingly complex. As a result, there is an urgent need for tools that enable complete visibility into and enhanced management of inventory and related events and activities.
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inventory, inventory control, scm, supply chain, supply chain connect, vendor managed inventory, collaboration, collaborating, erp, business management, business process management, enterprise resource planning, collaborative commerce, productivity
    
Supply Chain Connect

Automating Data Flows to your Business Intelligence System

Published By: Tidal Software     Published Date: Sep 03, 2008
Businesses can gain greater value from their BI investment by improving the way in which data flows to the BI system are managed. Many problems result when the ETL process is handled by a patchwork of scripting, custom coding, and various built-in schedulers that are part of existing ETL solutions, because these systems do not provide end-to-end execution, monitoring, and control of the ETL process.
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business intelligence, data warehousing, data management, data integration, etl, extract–transform-load, bi operations, bi management, informatica, cognos, ibm datastage, sas, business objects, crystal enterprise, tidal, tidal software, application integration, analytical applications
    
Tidal Software

Simplify Scheduling through Consolidation and Automation

Published By: Tidal Software     Published Date: Sep 03, 2008
With 50+ percent of all business processes leveraging batch operations, it is essential to keep your batch production running smoothly in order to keep your business running smoothly. Whether you are consolidating datacenter operations, moving apps to more cost-effective platforms, or transitioning from customized to packaged applications, learn how you can simplify and lower the cost of batch management with a single interface to all batch processes across platforms and applications and more.
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datacenter consolidation, application consolidation, application standardization, tidal, tidal software, network architecture, business process automation, enterprise resource planning, project management, human resources services, time and attendance software, workforce management software, employee monitoring software, employee performance management
    
Tidal Software

Top Ten IT Systems Management Pain Points for Healthcare Organizations

Published By: Kaseya     Published Date: Mar 12, 2015
From dealing with manual maintenance to user disruptions, Kaseya presents solutions to common IT systems management pain points in the healthcare industry.
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healthcare, daily operations, health record system, practice management, coding software, health statistics, prescribing systems, healthcare providers, it management, infrastructure
    
Kaseya

Healthcare IT Systems Management: Challenges and Solutions

Published By: Kaseya     Published Date: Mar 12, 2015
The risks of irregular maintenance and non-compliance of IT and security policies are not only measured in dollars lost but in lives saved. With such a complex and critical proposition, efficiency is paramount to fulfilling the organization’s mission of providing quality, timely patient care.
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healthcare, daily operations, health record system, practice management, coding software, health statistics, prescribing systems, healthcare providers, it management, infrastructure
    
Kaseya

Cloud Benefits for the IT Service Management Market

Published By: BMC Software     Published Date: Feb 03, 2014
Analysts predict that soon, half of all new IT service desk tools will be adopted as cloud-based services. While shifting to an on-demand model can be a complex decision, requiring organizations to assess carefully the potential impact on their business operations, a growing number of companies are clearly finding the move worthwhile. This paper explores the reasons for the rapid growth of cloud-based IT service management (ITSM) solutions and the benefits they offer for enterprises. Topics include: • The cost savings companies can achieve by deploying ITSM solutions via the cloud, which allows better management and optimization of consumption and costs. • Improved alignment between IT to and business, as self-service, a service catalog, collaboration, and mobility help IT expose and provide its services more effectively. • The ability to integrate cloud and on-premise solutions to leverage existing systems while leveraging new innovations via the cloud. • The advantages of cloud
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bmc, cosumerized technology, cloud technology, mobile technology, social technology, customer-first, modernized work processes, social-enabled enterprise applications, internal customers, gartner, itssm, saas, itrpm, it service support management tools, networking, it management, knowledge management, enterprise applications, mobile computing, mobile workers
    
BMC Software

Top Trends Driving the Need for Unified Cloud Management

Published By: VMware     Published Date: Nov 07, 2016
With the rise of companies such as Netflix and Uber, the marketplace is feeling the impact of “digital disruptors”—fast-moving, application-centric organizations that are taking advantage of digitalization to create thriving and market-changing business models. In an effort to stay competitive, more enterprises are adopting multi-cloud strategies as a means “to optimize workload performance and cost” across their IT environment, both on and off premises. The trend brief “Top Trends Driving the Need for Unified Cloud Management” discusses how a cloud management platform (CMP) enables IT organizations to accelerate IT services delivery and improve data center operations while maintaining control across multi-cloud environments. The brief highlights the VMware enterprise-ready cloud management platform based on VMware vRealize® Suite and powered by Intel® based server platforms.
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VMware

Azure Strategy and Implementation Guide for IT Organizations

Published By: Microsoft     Published Date: Jul 20, 2018
Each organization has a unique journey to the cloud based on its own starting point, its history, its culture, and its goals. This document is designed to meet you wherever you are on that journey and help you build or reinforce a solid foundation around cloud application development and operations, service management, and governance. At Microsoft, we have been on our own journey for the past decade, and over the past years we have learned important lessons by developing our own internal and customer-facing systems. At the same time, we've been fortunate to share the experiences of thousands of customers on their own journeys. This document is designed to share those experiences and distill them into proactive guidance. You do not need to follow these recommendations to the letter, but you ignore them at your peril. Our experience has shown that a careful approach to these topics will speed you along on your organization’s journey and avoid well understood pitfalls. For the past severa
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Microsoft

Cloud Skills and Organizational Influence

Published By: Microsoft     Published Date: Jul 20, 2018
Cloud is becoming an essential ingredient to a successful IT infrastructure. Recent research by IDC has identified how the growth of cloud as a computing platform has magnified the importance of cloud skills to the success of the enterprise. Moreover, it is becoming clear that IT professionals with cloud skills are strongly influencing both the type of cloud infrastructure and the ultimate pace of adoption of cloud. This puts IT professionals with cloud skills in the driver's seat of their own career. In fact, IT professionals with certifications related to cloud development and operations have dramatically more influence over their organizations' adoption and expansion of cloud services than otherwise similar IT professionals have over the adoption of other types of technical solutions. Cloud skills accelerate the success and career path of IT professionals. The impactful cloud roles are diverse: Multicloud or hybrid cloud management, workload-centric management, and DevOps illustrate
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Microsoft

TEI of Azure Infrastructure

Published By: Microsoft     Published Date: Jul 20, 2018
Microsoft commissioned Forrester Consulting to conduct a Total Economic Impact™ (TEI) study to examine the potential return on investment (ROI) enterprises may realize by shifting some or all their management and operations from on-premises, hosted, and outsourced implementations to Azure’s infrastructure-as-a-service (IaaS) offering. The purpose of this study is to give readers a framework to evaluate the potential financial impact, or ROI, of leveraging Azure IaaS for their organizations. Benefits gained by interviewed customers that migrated or re-architected some or all workloads from on-premises to IaaS include: › Greater revenue opportunities from business-to-business (B2B) and customer web channels with a solution that is more mobile and reliable, and meets scale and seasonality needs. › Increased profits from those revenues. › Improved production efficiency. › Reduced datacenter, IT resource, and outsourcing costs. › Easier and faster software and hardware management (such as p
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Microsoft

Improve Operational Efficiencies Through Effective Management of Next-Generation Networks & Services

Published By: IBM     Published Date: Nov 13, 2008
Improve operational efficiencies with next-gen networks and servicesThere has never been a better time for service providers to streamline operations, improve responsiveness and reduce costs. Find out in this white paper how all three can be accomplished with IBM Tivoli® Netcool® solutions. Also discover methods to boost efficiency and minimize expenditures.
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ibm, operations management, tivoli, value-added services, operational support systems, wireless, ibm, power, cooling, tivoli, netcool solutions, operational efficiencies, efficiency, ip multimedia subsystems, ims, fixed-mobile convergence, operational support systems, oss, value-added services, vas
    
IBM

The new face of IT service management

Published By: IBM     Published Date: Sep 10, 2009
In today's business climate, IT organizations need to demonstrate their ability to add value. This white paper from Macehiter Ward-Dutton - an IT advisory firm that specializes in issues of IT-business alignment
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the new face of it service management, ibm, aligning business, neil ward-dutton, it architecture, integration, management, organisation and culture, soa, itsm, itil, application integration, business integration, business intelligence, business process management, productivity, project management
    
IBM

IDC report: Profitability and OSS Support: A Return on Investment Analysis of IBM Tivoli Netcool

Published By: IBM     Published Date: Sep 10, 2009
IDC studied 14 mobile and fixed-line service providers that implemented Tivoli Netcool and found that IBM Tivoli Netcool can help in big ways. It reduces costs by improving operational efficiencies and still allows you to deliver a high-quality custom management.
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ibm, tivoli, netcool, roi, future proofing, data integration, operations productivity, cost reduction, user productivity, business value analysis, performance management, service quality management, and network fault management, cost efficiencies from consolidation, operations staff productivity, integrated solution, application integration, business analytics, product lifecycle management, productivity
    
IBM

Do more with less thru Netcool?

Published By: IBM     Published Date: Sep 10, 2009
This white paper outlines methods to help service providers improve overall operational efficiency within the service assurance operational environment. Learn how IBM Tivoli® Netcool® solutions can help service providers streamline their operations, improve responsiveness and reduce costs.
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netcool, ibm, idc, mobile service providers, fixed-line service providers, operational efficiencies, communications, media and entertainment, consolidate, operations management, automate, productivity, service delivery costs, standards-based, off-the-shelf, cost of ownership, service assurance, oss, ibm service management, business process automation
    
IBM

Stratus Avance: Defining True High Availability

Published By: Stratus Technologies     Published Date: Mar 10, 2009
Lee Kaminski, Product Manager for Stratus Avance High Availability Solution, discusses what an effective availability solution requires and how Avance delivers.
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stratus, avance, high availability, server virtualization, mission critical data, downtime, operations management, disaster prevention, enterprise applications, storage, storage management, storage virtualization, business management, enterprise resource planning
    
Stratus Technologies

Demand for High Application Availability Soars

Published By: Stratus Technologies     Published Date: Jun 16, 2009
"Time is money. You can't do business if you can't access your applications. I won't settle for anything less than 99.99% application availability." Steven Sommer, veteran CIO/CTO There is no aspect more critical to a business than the ability of its end users, customers, business partners and suppliers to have high availability access the corporate applications. If applications are unavailable, business ceases. And corporations know it.
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c-level, stratus, itic, end users, customers, partners, high availability, corporate applications, service oriented architecture, soa, web based applications, afcom, uptime, continuous availability, servers, downtime, big iron, return on investment, roi, slas
    
Stratus Technologies

The Shortcut Guide to IT Service Management and Automation

Published By: HP Service Management     Published Date: Sep 03, 2008
In this first chapter of "The Shortcut Guide to IT Service Management and Automation," you will be led through a step by step analysis of your company's IT and business relationships, providing you with a basis for a strategic plan to turn service lifecycle management into a valuable business asset. Author and compliance expert Rebecca Herold demonstrates how technology acts as a strategic differentiator by enabling business growth, driving operational efficiencies to lower maintenance costs, optimizing outcomes, and reducing IT risks.
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itil, itil v3, bsm, bsa, dca, itsm, it service management, operations, it operations, cmdb, automation, service, service management, service desk, lifecycle, life cycle, hpsm, hp sm, hp service management, business management
    
HP Service Management

The Forrester Wave: Complex Event Processing (CEP) Platforms, Q3 2009

Published By: Progress Software Corporation CEP     Published Date: Aug 03, 2009
Forrester Research has named Apama as a standout leader in the complex event processing (CEP) platform market in The Forrester Wave: Complex Event Processing Platforms, Q3 2009 Report. The Report evaluated nine CEP platform vendors based on a comprehensive set of evaluation criteria.
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progress software, idc, complex event processing, apama, business activity monitoring (bam), business process management, bpm, systems and operations management, active databases, business intelligence, cep, mom, application performance management, business activity monitoring, business analytics, business management, business process automation, application integration
    
Progress Software Corporation CEP

Transport & Logistics: Event Processing in Transport and Logistics

Published By: Progress Software Corporation CEP     Published Date: Jul 14, 2009
In the transport and logistics market where timing is critical, a matter of minutes can make or break a performance-based contract. Your success will depend on your organization's ability to visualize, monitor and act on internal events and external events that effect your operations.
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progress software, idc, complex event processing, apama, transport, logistics, kpi, greening, consolidation, lifecycle, business activity monitoring, bam, business process management, bpm, systems and operations management, active databases, business intelligence, cep, mom, application performance management
    
Progress Software Corporation CEP

Actional Core Architecture: Enable end-to-end transaction monitoring and alerting

Published By: Progress Software BTA Financial     Published Date: Oct 26, 2009
The Actional architecture enables end-to-end transaction monitoring and alerting as well as fast root cause analysis-with cost-effective scalability and high performance. This paper presents a detailed description of the unique technology that makes these and other key characteristics possible.
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progress actional, actional architecture, soa operations, soa management, operational management, soa whitepaper, application integration, application performance management, business management, business process management, service oriented architecture, web service management
    
Progress Software BTA Financial

Actional Core Architecture: Enable end-to-end transaction monitoring and alerting

Published By: Progress Software BTA Telecommunications     Published Date: Oct 26, 2009
The Actional architecture enables end-to-end transaction monitoring and alerting as well as fast root cause analysis-with cost-effective scalability and high performance. This paper presents a detailed description of the unique technology that makes these and other key characteristics possible.
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progress actional, actional architecture, soa operations, soa management, operational management, soa whitepaper, application integration, application performance management, business activity monitoring, business process management, service oriented architecture
    
Progress Software BTA Telecommunications
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