operations management

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4 Steps to a Successful Cloud Contact Center

Published By: LiveOps     Published Date: Aug 03, 2012
This paper will first discuss the impact of cloud computing, consumerization of IT, and the emergence of social media in driving the transition from traditional on-premises call centers to a superior model, the cloud contact center.
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cloud computing, consumerization of it, consumerization, on-premises call centers, cloud contact center, contact center operations, functionality, cloud-based customer service, mirgation, social media, crm, customer relations management, availability, innovation, scalability, security, self-service, staffing, workforce, data management
    
LiveOps

Forrester Whitepaper: IT Operations Managers Must Rethink Their Approach to Private Cloud

Published By: HP and Intel®     Published Date: Nov 15, 2012
Organizations of all types are attracted by the promises of private cloud computing, but few actually have the virtual maturity to be successful. Read on and discover best practices for improving virtualization in order to prepare for the cloud.
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it operations, it infrastructure, it management, cloud computing, cloud, data management, business technology
    
HP and Intel®

Banking Webinar - New Risk Management Strategies

Published By: IBM ILOG.     Published Date: Jul 14, 2009
Financial services managers must revisit the quality of their risk management capabilities while reducing cost through more efficient operations. Often, unique leverage can be found with improved business process management, policies and exception-based decisions.  Hear three industry experts discuss how banks are using BRMS to meet the demand for speed, control, and profits.
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ibm, financial, quality, risk, management, cost, reduce costs, effiency, operations, optimization, control, proftits, data center, solution, customer, brms, enterprise applications, customer relationship management, risk management, data center design and management
    
IBM ILOG.

Healthcare Video - How to Improve Customer Experience In Private Health Insurance

Published By: IBM ILOG.     Published Date: Jul 14, 2009
Financial services managers must revisit the quality of their risk management capabilities while reducing cost through more efficient operations. Often, unique leverage can be found with improved business process management, policies and exception-based decisions.  Hear three industry experts discuss how banks are using BRMS to meet the demand for speed, control, and profits.
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ibm, health, healthcare, customer, service, private, epxperience, insurance, organization, results, success, barmenia, accurate, control, automate, enterprise applications, customer relationship management, customer service
    
IBM ILOG.

IDC Research Report: Automated, Integrated IT Operations Improve Efficiency and Deliver Cost Saving

Published By: Kaseya     Published Date: Mar 01, 2010
IDC research shows that standardized IT operations processes and workflows supported by automated, integrated tools consistently save time and money while improving service levels.
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kaseya, automated, integrated it operations, productivity, system management software, automation, operations management, business integration, business process automation
    
Kaseya

Big Data Means All Your Data: Integration is Key

Published By: TIBCO     Published Date: May 15, 2013
According to Forrester, most organizations today are only using 12% of their available data and only 37% of organizations are planning some type of big data technology project. At a time when companies are seeing volume of information increase quickly, it’s time to take a step back and look at the impact of big data. Join Mike Gualtieri, Principal Analyst at Forrester, for this webcast exploring the importance of integration in your big data initiatives. Discover how your ability to operate, make decisions, reduce risks and serve customers is inextricably linked to how well you’re able to handle your big data. Continue on to gain insight into: •3 key big data management activities you need to consider •Technologies you need to create for your big data ecosystem •A multi-dimensional view of the customer is the holy grail of individualization •Overcoming key integration challenges And more!
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big data, integration, architecture, database, data warehousing, operations management, application integration, application performance management, best practices, business activity monitoring, business analytics, business intelligence, business management, business metrics, business process management, enterprise software
    
TIBCO

Transforming the Oil and Gas Industry with EPPM

Published By: Oracle Primavera     Published Date: Oct 09, 2015
With budgets in the billions, timelines spanning years, and life cycles extending over decades, oil and gas projects present enormous management challenges for the organizations sponsoring them. Oracle helps oil and gas companies rise to these challenges – and reap the corresponding rewards – by providing an enterprise project portfolio management (EPPM) solution that gives them visibility into and control over every aspect of their operations.
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oil, gas, oil and gas industry, eppm, oracle, operations management, project management, project portfolio, management, pmo
    
Oracle Primavera

High Efficiency in Manufacturing Operations

Published By: SAP     Published Date: Jul 10, 2009
Learn what is driving manufacturers to focus on creating more efficient manufacturing operations and which manufacturers are most successful in achieving these efficiency gains. This Aberdeen paper also highlights specific and actionable recommendations to achieve more efficient manufacturing operations.
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sap, manufacturing, enterprise applications, efficiency, operations, supply chain, it management, mom, enterprise resource planning, enterprise software, supply chain management
    
SAP

LNS Research: Quality 4.0 Impact and Strategy Handbook

Published By: SAS     Published Date: Mar 06, 2018
The most recent decade has seen rapid advances in connectivity, mobility, analytics, scalability, and data, spawning what has been called the fourth industrial revolution, or Industry 4.0. This fourth industrial revolution has digitalized operations and resulted in transformations in manufacturing efficiency, supply chain performance, product innovation, and in some cases enabled entirely new business models. This transformation should be top of mind for quality leaders, as quality improvement and monitoring are among the top use cases for Industry 4.0. Quality 4.0 is closely aligning quality management with Industry 4.0 to enable enterprise efficiencies, performance, innovation and business models. However, much of the market isn’t focusing on Quality 4.0, since many quality teams are still trying to solve yesterday’s problems: inefficiency caused by fragmented systems, manual metrics calculations, quality teams independently performing quality work with minimal cross-functional own
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SAS

IIA: IoT in Retail: Engaging the Connected Customer

Published By: SAS     Published Date: Mar 06, 2018
The Internet of Things enables retailers to do three basics better and faster: 1) Sensing who customers are and what they’re doing, 2) Understanding customer behavior and preferences, and 3)Acting on that insight to create a more engaging customer experience. - There are high-potential IoT applications in supply chain, in “smart store” operations, and especially in providing an engaging experience to the “connected customer.” IoT data can anticipate where the customer is headed and how to meet her there. - Much of the IoT ground, in both data management and analytics, may be unfamiliar. Retailers and their IT organizations have to be realistic about the technological challenges, their own capabilities, and where they need assistance. - To differentiate through IoT, focus on the analytics. Devices and their data — and even their platforms — are commodities. Advantage goes to the retailer who does the most with the data to engage the connected customer.
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SAS

Data Integration déjà vu: Big Data Reinvigorates DI

Published By: SAS     Published Date: Jun 06, 2018
Data integration (DI) may be an old technology, but it is far from extinct. Today, rather than being done on a batch basis with internal data, DI has evolved to a point where it needs to be implicit in everyday business operations. Big data – of many types, and from vast sources like the Internet of Things – joins with the rapid growth of emerging technologies to extend beyond the reach of traditional data management software. To stay relevant, data integration needs to work with both indigenous and exogenous sources while operating at different latencies, from real time to streaming. This paper examines how data integration has gotten to this point, how it’s continuing to evolve and how SAS can help organizations keep their approach to DI current.
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SAS

Smarter Process in the age of the customer

Published By: IBM     Published Date: Mar 04, 2014
The age of the customer. Possibly no term better illustrates the current era of business. Customers expect their experience to be flawless at every touchpoint, and with competitors only a click (or tap) away, company leaders have a strong incentive to deliver. Online retailers have set a high standard in the way that they engage customers on an ongoing basis—not just during the commercial transaction, but before, during and after each interaction with the customer. Can service providers in industries such as banking, insurance, healthcare and government meet the challenge?
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business operations, business process management, bpm, process automation, smarter process, age of customer, business activity monitoring, business analytics, business process automation, corporate portals, document management, information management, records management, search and retrieval, search engines
    
IBM

Essential Elements of Data Center Facility Operations

Published By: Schneider Electric     Published Date: Jun 04, 2014
70% of data center outages are directly attributable to human error according to the Uptime Institute’s analysis of their “abnormal incident” reporting (AIR) database1. This figure highlights the critical importance of having an effective operations and maintenance (O&M) program. This paper describes unique management principles and provides a comprehensive, high-level overview of the necessary program elements for operating a mission critical facility efficiently and reliably throughout its life cycle. Practical management tips and advice are also given.
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schneider, electric, data, center, facility, operations, maintenance, management, it management, knowledge management, business technology, data center
    
Schneider Electric

White Paper: Extend the value of SCOM

Published By: Dell Software     Published Date: Jul 07, 2013
In this white paper, learn more about SCOM’s limitations when it comes to really understanding and managing database performance. Then, see how you can go well beyond basic monitoring, and how to quickly address – and correct – SQL Server performance issues.
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system center operations manager, technology, database management, sql server performance, it management, data management, business technology
    
Dell Software

AXA Bank Goes Mobile Enhancing Customer Loyalty & Improving Open & Conversion Rates

Published By: Neolane, Inc.     Published Date: Dec 30, 2008
The late 1990s marked AXA Bank’s foray into email marketing. For the first phase of this project, AXA Bank management decided to use a bulk email tool to push Web content to customers. However, this tool rapidly showed its limitations in terms of scalability and functionality. No personalization, tracking or reporting functionality was available, and many operations (such as list management) had to be performed outside the tool, by hand. Marketing teams also required constant IT support, especially as email volumes increased.  By 2002, ready for a more sophisticated approach, the bank sought to personalize and expand its online marketing to improve effectiveness.
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email marketing, neolane, axa bank, personalizing online marketing, list management, crm software, custom content, deliverability, e-commerce, email marketing, emerging marketing, international marketing, lead generation, rich media
    
Neolane, Inc.

Driving Operations through Better, Faster Decision Making

Published By: SAP     Published Date: Aug 24, 2010
To be successful, operations requires integrated business management methodologies and systems that assist in making better, faster decisions and provide visibility into key performance drivers, such as employee productivity, asset utilization, and project profitability.
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sap sme, operation management, decision making, ceo, chief executive officer, integrated business management, productivity, business performance, enterprise resource planning system, erp, application integration, application performance management, business integration, business intelligence, business management, enterprise resource planning, enterprise software
    
SAP

How to Realize the Promise of Marketing Operations Management

Published By: SAS     Published Date: Mar 14, 2014
The most successful marketers of the coming years will be the ones who admit that humans have persisted far too long trying to manage what is not humanly possible – and adopt marketing management technologies at the core of their survival guide.
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sas, marketing operations, marketing management, management technologies, successful marketers
    
SAS

How Digital Asset Management Is Key to Marketing Operations Management

Published By: SAS     Published Date: Apr 14, 2014
Learn the advantages of having a digital asset management system for your organization and see how your overall marketing operations will drastically improve.
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sas, digital asset management, management system, marketing operations, marketing collateral, marketing resource management
    
SAS

How to Justify Your Marketing Resource Management Investment

Published By: SAS     Published Date: Apr 14, 2014
Learn the importance of having marketing operations management and see why this enterprise marketing solution is the exact solution that your organization needs.
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sas, digital asset management, management system, marketing operations, marketing collateral, marketing resource management
    
SAS

How Your Organization Will Benefit With Marketing Operations Management

Published By: SAS     Published Date: Apr 14, 2014
Learn why your organization should utilize marketing operations management technology and see how you can seamlessly deploy the solution without alienating any customers or employees.
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sas, digital asset management, management system, marketing operations, marketing collateral
    
SAS

Making the Case for Marketing Operations Management

Published By: SAS     Published Date: Apr 14, 2014
Learn the 4 reasons for your organization to have a technology platform for marketing operations management and see how this technology will allow for a more seamless workflow.
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sas, digital asset management, management system, marketing operations, marketing collateral, enterprise applications
    
SAS

Where Finance Belongs on the IT Agenda

Published By: IBM     Published Date: Apr 23, 2013
When an unpredictable economy brings sudden shifts in revenues, costs, and profits, Software solutions can give Finance the ability to anticipate and adapt. But Finance needs the help of IT. Specifically, Finance needs the help of inspiring IT Managers who can lay out the roadmap that will take Finance from the automation of discrete processes to the broader task of transforming the business to compete successfully in a challenging global economy.
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finance, operations, change management, enterprise, application integration, application performance management, best practices, business activity monitoring, business analytics, business integration, business intelligence, business management, business metrics, business process management, corporate governance, enterprise software
    
IBM

Improve banking with the IBM Smarter Process approach

Published By: IBM     Published Date: Mar 04, 2014
Customers’ expectations have never been so high. Yet, leaders at many banks and financial institutions still fail at providing a smooth, personalized, timely and relevant experience throughout channels. By leveraging the increasing amount of data about customers, bankers can create information to constantly improve their understanding of product usage, profitability, risk, buying behavior and financial needs. Access this white paper today to learn about expert solutions that can help you reinvent your business operations and create a customer-focused company. Read on now to explore more.
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business operations, business process management, bpm, process automation, smarter process, banking, financial services, business process automation, corporate portals, document management, information management, records management, search and retrieval, search engines, business activity monitoring, business analytics, content management system
    
IBM

Business Transformation Doesn't Need to be a Long Drawn-Out Process

Published By: K2     Published Date: Jan 07, 2016
When driving any major change within an organization, strategy and execution are intrinsic to a project’s success. Nevertheless, closing the gap between strategy and execution remains a challenge for many organizations, as explored in a recent Process Excellence Network report: “Shift Business Excellence Into High Gear: Drive Strategic Performance Through Process Excellence.” Companies tend to focus more on execution than strategy for quick results, instead of taking the time needed to understand the parts that make up the whole, so the right execution plan can be put in place to deliver the best outcomes. A large part of closing this gap is understanding that business operations don’t fit neatly within the traditional organizational hierarchy. Business processes are often messy, collaborative efforts that span people, departments and systems, making them difficult to manage within a hierarchical structure. Business process management (BPM) helps by redefining an organization accordin
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business transformation, organizational change, process excellence network, strategic performance, networking, software development, it management, knowledge management
    
K2

The Help Desk Is On The Critical Path For Pandemic/Disaster Recovery

Published By: Citrix Online     Published Date: Aug 09, 2010
When a workplace disruption hits, you need to act fast to ensure your employees are safe, keep them informed and maintain productivity. This new Forrester white paper explores the critical role that the help desk should play in your organization's business continuity planning.
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citrix, business operations, workforce management, recovery, it operations, help desk, critical path, call centers, business security, workplace, disaster recovery, internet security, call center management, call center software, desktop management
    
Citrix Online
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