operations management

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The Total Economic Impact™ of ServiceNow

Published By: ServiceNow     Published Date: Apr 12, 2017
Read The Total Economic Impact™ of ServiceNow, an April 2017 commissioned study conducted by Forrester Consulting on behalf of ServiceNow, to understand the benefits, costs, and risks associated with the following ServiceNow solutions: IT Service Management, IT Operations Management, and Performance Analytics. The study, commissioned by ServiceNow, covers key findings in these three categories: Modernizing IT Service Management Eliminating Service Outages Optimizing Performance with Real?time Analytics Forrester interviewed seven current ServiceNow customers with years of experience using the solutions identified above. The purpose of the study is to provide potential customers with a framework to evaluate the real world customer experience and economic impact of the Now platform on their organizations.
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operations management, performance analytics, it management, it automation, it ticketing, help desk, service desk, itsm, it service management, management, service, automation, productivity, infrastructure
    
ServiceNow

10 Frequently Asked Questions About Multicloud

Published By: CloudHealth by VMware     Published Date: Feb 14, 2019
Whether you’re a leader of Infrastructure & Operations for a large enterprise or a mid-sized business looking to scale, you’ll likely have similar questions about multicloud that need answers. Read this eBook for a better understanding of multicloud architecture, and get answers to questions such as: -What’s the difference between hybrid cloud and multicloud? -What are the top benefits and challenges of multicloud? -What is the value proposition of multicloud management? -What is a multicloud strategy? Download this free eBook today to get started on your multicloud management journey.
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multicloud managment, cloud management
    
CloudHealth by VMware

A Smarter Process Approach to Accelerating Customer Engagements with Mobile and Social

Published By: IBM     Published Date: Oct 19, 2017
The Smarter Process platform is IBM’s solution for reinventing business operations in a way that infuses every process with intelligence and expertise to deliver greater customer centricity, which in turn fuels top-line growth. It incorporates Business Process Management, Case Management, Operational Decision Management and Process Analytics, along with Process Discovery and Design with an objective of ensuring that customers find it easy to do business and that every interaction includes positive touch points. Within the context of this new imperative, accessing cloud efficiencies, leveraging mobile for greater engagement, mining big data for insights, and enhancing customer relationships via social media, are proving to be critical and interrelated strategies.
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customer engagement, mobile, social, bpm, case management
    
IBM

Gartner Magic Quadrant for Data Quality Tools

Published By: Group M_IBM Q119     Published Date: Jan 08, 2019
The discipline of data quality assurance ensures that data is "fit for purpose" in the context of existing business operations, analytics and emerging digital business scenarios. It covers much more than just technology. It includes program management, roles, organizational structures, use cases and processes (such as those for monitoring, reporting and remediating data quality issues). It is also linked to broader initiatives in the field of enterprise information management (EIM), including information governance and master data management (MDM)
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Group M_IBM Q119

Real Estate Management Companies Leverage a New Approach to Benefit Clients

Published By: Canon Business Process Services, Inc.     Published Date: Aug 17, 2015
Every business day, corporate campuses across the country function like small cities requiring highly specialized facilities and logistics management services. This paper will explore effective and efficient Corporate Campus Logistics Services to ensure the efficient flow of materials and people at large multi-building office campuses serving thousands of employees. Corporate facilities, real estate management, logistics and procurement teams as well as commercial real estate management companies are charged with sourcing the services that are the underpinnings of these mega-campuses. It’s an effort that spans a wide range—coordinating the receipt and distribution of supplies, equipment and packages; safely transporting thousands of employees as well as suppliers and contractors to locations within the campus; tracking and warehousing countless materials to support daily planned and unplanned workplace needs. Learn more about lowering costs, streamlining operational efficiency and gaining high employee satisfaction.
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canon business process services, outsourcing services, managed services, logistics services, warehouse management, facilities management, commercial real estate management, corporate real estate management, business operations, vendor management, performance management, service level agreements, slas, knowledge management, business technology
    
Canon Business Process Services, Inc.

Agile Operations and the Three Ways

Published By: CA Tech     Published Date: Jan 04, 2016
This whitepaper reveals three ways an agile operating model can improve your business.
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devops, agile deployment, agile development, agile operations, application performance management, automation, collaboration, it operations, integration, application integration, business process automation, virtualization, cloud computing, infrastructure
    
CA Tech

ERP in Wholesale Distribution 2011 Report

Published By: Epicor     Published Date: Aug 02, 2012
The capabilities that enterprise resource planning (ERP) systems enable in wholesale and distribution have a wide umbrella of influence throughout an organization. Using ERP data to make better business decisions while cutting your costs is only one way you can make the most of your system.
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wholesale distribution, leading wholesalers, leading distributors, erp strategies, erp capabilities, cross functional teams, full visibility, operations and transactions, technology aids, erp modules and extensions, forecasting, demand planning, transportation management, warehouse management, supply chain planning, supplier relationship management, distribution requirements planning, optimization, measurable benefits, social media
    
Epicor

Achieving Response Process Management in Financial Services

Published By: Progress Software     Published Date: May 27, 2010
Financial services firms can achieve a higher level of operational responsiveness with the seamlessly integrated and customizable responsive process management (RPM) solution from Progress Software. Monitor, control and improve your business in real time with this suite of tools designed to help financial services firms deliver a higher level of business performance while sensing and responding in real time to changing conditions and business events. Easily integrated into your exiting IT environment, the Progress RPM solution allows financial services firms to gain real competitive advantage. Download the white paper now!
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responsive process management, operational responsiveness, financial services, securities, trading operations, loan approval, capital markets, derivatives trading, insurance, business transaction management, business process management, complex event processing, application integration, application performance management, business activity monitoring, business analytics, business intelligence, business management, business process automation
    
Progress Software

How Marketing Operations Management Can Propel Your Customer Intelligence Solutions

Published By: SAS     Published Date: Nov 10, 2014
Learn how marketing operations management can propel your customer intelligence solutions and see how Forrester Consulting has deduced that this can also help your organization save money, while increasing benefits.
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sas, economic impact, customer intelligence, marketing operations management, tei framework, tei methodology, business intelligence, customer relationship management, productivity
    
SAS

The Architecture and Security of SAS® Marketing Operations Management

Published By: SAS     Published Date: Apr 21, 2015
This white paper describes the architecture of SAS Marketing Operations Management and various aspects of its deployment and security.
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SAS

New Gartner Research: Consumer Tech to Drive I&O – Including Mobile

Published By: Good Technology Corporation     Published Date: Apr 29, 2013
You can’t slow down technology. But you can get ahead of it. Learn how in this mobile trend report from Gartner. Learn the latest in devices, app stores, and cloud services. You’ll even get operational tips to manage mobile costs, risk, and support.
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consumerization, mobile technology, infrastructure and operations, mobile management, mobile security, enterprise mobility, mobile application management
    
Good Technology Corporation

New Strategies to Manage Complexity in IT Automation

Published By: BMC Software     Published Date: Aug 26, 2014
Is your IT Automation strategy saving you money or just becoming more complex and costly? With the right unified strategy, IT Automation can pay for itself and deliver far more business value. Watch this on-demand webinar, “New Strategies to Manage IT Automation Complexity” and learn how to: • Reduce costs by integrating automatio n for servers, middleware, networks and databases • Eliminate manual and tedious IT Operations tasks with both new and existing technology • Save time and money by consolidating configuration management processes across your IT infrastructure • Transform compliance, audit that and remediation from a stressful event to a standard practice Become part of the Automation revival is serving as a catalyst for IT Operations. Watch this on-demand webinar and learn how to integrate your IT automation strategy.
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it automation, strategy, operations, it infrastructure, automation, it management
    
BMC Software

Broadlawn Manor Wander Management Case Study

Published By: STANLEY Healthcare     Published Date: Mar 24, 2015
Throughout its operations, Broadlawn Manor Nursing & Rehabilitation Center has embraced technology as a means of enhancing resident safety and independence, and staff productivity. The facility had been a satisfied user of STANLEY Healthcare’s WatchMate wander management system for many years, but in 2010, Vice President of Senior Services Gerard Kaiser and his team embarked on a review of Broadlawn Manor’s wander management needs and took the decision to migrate to a new generation of technology with greater functionality. Read this case study to learn how Long Island Nursing & Rehabilitation Center achieves more accurate, convenient and efficient wander management with RoamAlert® Solution.
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wander management, healthcare, nursing, rehabilitation, resident safety, resident independence, medical technology
    
STANLEY Healthcare

Deliver Apps and Manage Users at Scale

Published By: VMware AirWatch     Published Date: Sep 21, 2016
Deliver better services, reduce expenses and comply with regulations are familiar business demands heard by financial services IT leaders. Simultaneously, the time and cost of managing custom apps to run core business operations continues to rise. Not only does this obstruct the speed of innovation adoption, it also increases the need for better end user experiences due to app management volume. How can financial services IT teams enable more efficacy alongside business growth, while reducing their own IT management burden? This ebook examines four ways financial services organizations can deliver apps and manage users at scale while reducing costs and optimizing existing investments.
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VMware AirWatch

Scale your business with Self-service

Published By: Zendesk     Published Date: Jan 19, 2018
The start of a new chapter of your business, whether you're moving upmarket or adding products and features, is a great time to scale your customer service operations in a smart way. We know customers prefer self-service, via a knowledge base, if one is available. A Gartner report estimates that CIOs can reduce customer support costs by 25% or more when proper knowledge management discipline is in place. If you've been on the sidelines waiting to take the self-service leap, this white paper will prove that you and your agents already partake in the activities needed to offer great self-service, every single day.
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customer support software, customer service tool, customer relationship, multichannel support tool, customer support vendor evaluation, knowledge base management, help desk software, help desk portal, help center, ticketing system, support ticketing, customer support agent
    
Zendesk

Top 10 Workforce Management Mistakes in Financial Services

Published By: Kronos     Published Date: Sep 24, 2018
Today’s financial services organizations recognize that success starts with strong relationships built on trust and transparency. In a competitive market, a company’s employees can make or break these crucial relationships through their interactions with customers. That’s why businesses — from wealth management and insurance firms to banks and credit unions — are investing in automated workforce solutions to help them attract, engage, and retain top talent while controlling costs and driving exceptional service. Managing a diverse workforce of exempt and nonexempt employees across back-office, contact center, and frontline operations is no easy feat. Finding and keeping best-fit employees is challenging enough, but you also need to optimize day-to-day functions like time and attendance, scheduling, payroll, labor cost and productivity tracking, and compliance management to stay competitive and profitable. Given this complexity, it is not surprising that management teams are not alway
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Kronos

Better Reporting, Planning, and Analytics from Oracle EBS for Operations

Published By: Insight Software     Published Date: Oct 03, 2017
Forget making business decisions with outdated data. Keep operations on track with real-time insights from every facet of your business including finance to supply chain management. “The Operations Guru’s Guide to Oracle EBS” will help you master more efficient company operations so you can focus on making a massive operational impact. Tactical insights, covering: How your team can create usable, sharable reports and web-based dashboards tracking progress against company-wide KPIs from multiple systems, without leaning heavily on IT An industry analyst’s take on how to get better reporting and analytics from ERP and other critical data sources How Finance and IT leaders at Ladbrokes replaced Oracle reports and quit having to manipulate data in static spreadsheets
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Insight Software

Better Reporting, Planning, and Analytics from JD Edwards for Operations

Published By: Insight Software     Published Date: Oct 03, 2017
Forget making business decisions with outdated data. Keep operations on track with real-time insights from every facet of your business including finance to supply chain management. “The Operations Guru’s Guide to JD Edwards” will help you master more efficient company operations so you can focus on making a massive operational impact. Tactical insights, covering: How your team can create usable, sharable reports and web-based dashboards tracking progress against company-wide KPIs from multiple systems, without leaning heavily on IT An industry analyst’s view on how to get better reporting and analytics from ERP and other critical data sources How Bibby Distribution gave users throughout the company the ability to drill down into reports to get exactly the detail they needed to address immediate business issues
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Insight Software

Guide: Mastering Payment Management in the Digital Economy

Published By: CyberSource     Published Date: Oct 19, 2018
With today’s customers demanding fast and seamless experiences, it’s critical that merchants’ payment technology evolve just as quickly. Read this guide to discover why payment is strategic to business operations today and how to master payment management to drive business success.
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CyberSource

A Glimpse into the Future: 6 Sales Operations Trends Expected to Drive Success in 2018

Published By: Optymyze     Published Date: Feb 05, 2018
In a world in which disruption has become the norm, the rules of success change constantly. What is the best growth strategy? What should sales operations professionals keep an eye on in 2018 to remain competitive? And where should sales organizations allocate their resources? Read this article to find out.
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sales operations, sales performance, sales performance management, sales processes, sales ops trends, 2018 sales operations trends
    
Optymyze

Steer Your Global Business to Success with a Sales Operations Center of Excellence

Published By: Optymyze     Published Date: Feb 05, 2018
Do you want to increase visibility across your global business, reduce risk, and boost sales performance? Find out how a Sales Operations Center of Excellence can help you achieve all this and more: • Lower costs by standardizing processes. • Gain more control over operational performance. • Create standards for collecting, storing, and managing data. • Identify which factors determine harmonization, and how it can benefit your entity. • Ensure global compliance through enterprise standards. • Provide expertise and support to boost sales performance across all business units. Get your free copy now!
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sales operations, sales performance, sales performance management, sales processes
    
Optymyze

Sales Territory Management: A Guided Tour

Published By: Optymyze     Published Date: Feb 05, 2018
To help leaders get a better perspective on territory management, we designed this paper as a guided tour that provides insight into: • The fundamentals: a framework for territory management; • Benefits for your sales performance; • Top challenges and solutions; • Best practices in sales operations and much more. Download this eguide and turn territory management into your competitive advantage!
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sales performance management, sales territory management, territory management, sales operations, sales objectives
    
Optymyze

Dramatically Improve Service Availability

Published By: ServiceNow     Published Date: May 15, 2018
Highly available business services rely on modern IT operations management. Develop a comprehensive service availability strategy to address IT issues before they become business problems. Learn to improve your ability to analyze, prevent, and address service availability issues before they occur.
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ServiceNow

Forrester Study: The Total Economic Impact of ServiceNow

Published By: ServiceNow     Published Date: May 15, 2018
The Forrester TEI study examines potential ROI enterprises may realize by improving IT operations management and eliminating service outages. Customers interviewed experienced major financial benefits in improvements with IT productivity and cost savings. Read this study to learn more.
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ServiceNow
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