operations management

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How AI can improve contact center and agent performance

Published By: Genesys     Published Date: Jun 19, 2019
Successfully managing a contact center requires a collaborative, multidisciplinary approach to handle a broad range of operational and tactical tasks. Planning, day-to-day operations and quality management must be seamlessly orchestrated, along with human resources functions like recruitment, learning and development, and employee scheduling. Read this executive brief to learn how to transition to an AI strategy that can take your team – and business results – to the next level. See how you can: Create an AI strategy with a single data model that includes routing, interaction analytics, forecasting/scheduling and predictive engagement Harness the power of your data to align customers with the best resource Drive employee effectiveness by ensuring you hire the right people and manage their performance to drive their success over the long term
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Genesys

New Gartner Research: Consumer Tech to Drive I&O – Including Mobile

Published By: Good Technology Corporation     Published Date: Apr 29, 2013
You can’t slow down technology. But you can get ahead of it. Learn how in this mobile trend report from Gartner. Learn the latest in devices, app stores, and cloud services. You’ll even get operational tips to manage mobile costs, risk, and support.
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consumerization, mobile technology, infrastructure and operations, mobile management, mobile security, enterprise mobility, mobile application management
    
Good Technology Corporation

Gartner Magic Quadrant for Data Quality Tools

Published By: Group M_IBM Q119     Published Date: Jan 08, 2019
The discipline of data quality assurance ensures that data is "fit for purpose" in the context of existing business operations, analytics and emerging digital business scenarios. It covers much more than just technology. It includes program management, roles, organizational structures, use cases and processes (such as those for monitoring, reporting and remediating data quality issues). It is also linked to broader initiatives in the field of enterprise information management (EIM), including information governance and master data management (MDM)
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Group M_IBM Q119

Smarter Quality Management: The Fast Track to Competitive Advantage

Published By: Group M_IBM Q3'19     Published Date: Aug 29, 2019
Organizations that create and deliver software — whether for their own IT operations, for the packaged applications market, or as the core of their final product, as in the systems space — must grapple not only with today’s competitive landscape, but also with increased complexity in their processes and supply chains. Many factors serve to complicate software delivery, but differentiation lies at the heart of managing this complexity. This smartpaper explores how effective quality management creates opportunities to deliver key business benefits, such as improved market share, higher customer satisfaction, and increased brand equity.
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Group M_IBM Q3'19

Gartner report: 2019 Market Guide for Security Orchestration, Automation and Response Solutions

Published By: Group M_IBM Q4'19     Published Date: Sep 25, 2019
According to the latest research from Gartner, SOAR solutions are gaining visibility and real-world use driven by early adoption to improve security operations centers (SOCs). The first market guide from Gartner to cover the SOAR solution market provides analysis and direction on the current state of the SOAR market, as well as recommendations and key findings to help security and risk management leaders evaluate how a SOAR solution can improve their ability to prioritize security operations activities, formalize triage and incident response, and automate response.
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Group M_IBM Q4'19

Select the right solution for integrated workplace management

Published By: Group M_IBM Q4'19     Published Date: Sep 26, 2019
Today’s buildings and workplaces are major generators and receivers of data. By capturing and analyzing this data, organizations can gain improved understanding of their operational effectiveness, accelerated ability to react to change and increased returns from real estate-related decisions. This IBM buyer's guide outlines the features and capabilities of an effective IWMS, addressing the following key areas: Real estate management, Capital project management, Facilities management, Facilities maintenance and operations, Environmental and energy management, Cross-functional capabilities, Management system architecture. Create smarter buildings by integrating workplace data with analytics and automation with IBM TRIRIGA. Download the whitepaper.
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Group M_IBM Q4'19

Supply chains are transforming from reactive to predictive, cognitive and even self-healing

Published By: HERE Technologies     Published Date: Sep 23, 2019
It’s time to move your supply chain into the realm of super-intelligent. This special report is for anyone looking to enhance their supply chain operations by utilizing the latest in technological advances such as artificial intelligence (AI), machine learning and the Internet of Things (IoT). With smart use of these tools, businesses can anticipate problems and develop solutions before they occur. Forward-thinking leaders are using this disruption to optimize their supply chains and push the quality of their findings to a whole new level. In it, you’ll learn: • The markers of a truly cognitive supply chain • The crucial role of location intelligence in supply chain optimization • The impact increased visibility has on every area of your supply chain, including asset, inventory, fleet and energy management
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HERE Technologies

Navigating IT Transformation

Published By: Hewlett Packard Enterprise     Published Date: Aug 02, 2017
As enterprises steer toward the future, they find themselves constrained by a variety of obstacles to embracing new IT operating models.
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information technology, it operations, it management, technology adaption
    
Hewlett Packard Enterprise

Navigating IT Transformation: Tales from the Front Lines

Published By: Hewlett Packard Enterprise     Published Date: Aug 02, 2017
As enterprises steer toward the future, they find themselves constrained by a variety of obstacles to embracing new IT operating models.
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it operations, technology adaptation, it operation models, management strategies
    
Hewlett Packard Enterprise

Turkcell (Turkey) Case Study (Operations Automation)

Published By: HP     Published Date: Apr 13, 2014
Cut the cost and complexity of managing you large, hybrid server estate. Learn how Turkcell, the leading GSM operator in Turkey, reaps benefits from server automation including reductions in the time needed to check adherence to security compliance policies from 55 hours to 20 minutes and cutting the time taken to provision virtual PCs from five days to 40 minutes.
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hp operations orchestration, hp server automation, hp support, it case study, turkcell, bsm, business service management, networking, it management, enterprise applications
    
HP

Gartner: Data Growth Demands a Single, Architected IT Operations Analytics Platform

Published By: HP     Published Date: Apr 13, 2014
With growth in the volume and variety of data needed to monitor and manage complex IT systems, IT leaders have had to acquire new technologies to manage this data. This will require that a single, architected platform be procured to improve root-cause analysis and short-term predictive analysis.
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ops analytics, operations analytics, gartner, big data, analytics, predictive analytics, bsm, business service management, enterprise applications, data management
    
HP

Gartner: Data Growth Demands a Single, Architected IT Operations Analytics Platform

Published By: HP     Published Date: Apr 23, 2014
With growth in the volume and variety of data needed to monitor and manage complex IT systems, IT leaders have had to acquire new technologies to manage this data. This will require that a single, architected platform be procured to improve root-cause analysis and short-term predictive analysis.
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ops analytics, operations analytics, gartner, big data, analytics, predictive analytics, bsm, business service management, enterprise applications, data management
    
HP

Capital One: Winner 2014 Awards of Excellence for IT Management Hall of Famers

Published By: HP     Published Date: May 05, 2014
Leveraging HP breadth to increase security, lower risk, increase efficiency: Find out how CapitalOne has improved compliance, lowered risk, eliminated bottlenecks, reduced cost, and moved from silos to integration by leveraging the HP Software portfolio. Headquartered in McLean, Virginia, Capital One offers a broad array of financial products and services to consumers, small businesses and commercial clients in the U.S., Canada and the UK.
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bsm, business service management, it operations group, it case study, capital one, automation, it management, knowledge management
    
HP

HP Flex-Bundles for VMware vSphere with Operations Management

Published By: HP     Published Date: Aug 26, 2014
Start or expand your virtualization efforts quickly and affordably. HP and VMware provide a portfolio of virtualization reference configurations designed for growing businesses like yours. Based on HP ProLiant Gen8 servers, the HP Flex-Bundles for VMware, provide predefined virtualization solutions that include everything you need to reduce application downtime by 30 percent, slash diagnostics and problem resolution time by 26 percent, boost VMware capacity utilization by 40 percent, and increase consolidation ratios by 37 percent. Discover how.
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productivity, secure, safe, servers, processor, email, calendar, solution, improve, exchange, accessibility, management, system, contacts, device, performance, infrastructure, bundles, operations, portfolio
    
HP

When Developers and Ops Collaborate, Business Celebrates

Published By: HP - Enterprise     Published Date: Jun 04, 2013
Agile development teams and IT operations teams often become so consumed with their own daily challenges that collaboration between them is severely lacking or non-existent. The problem with this is that manageability requirements become an afterthought to the development process, and agile teams may roll out applications that IT ops can't effectively monitor and run. While enabling cross-team collaboration is mutually beneficial— and ultimately improves the business' bottom line—, implementing it requires some effort at the organizational level to instill changes, and the right tools will help. Read this white paper to learn guidelines for adapting your application development and management model to enable Dev/Ops information sharing and collaboration, and learn how the cloud can be leveraged for this purpose.
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developers, ops, collaboration, cloud, database development, web development
    
HP - Enterprise

EMA Radar for Enterprise Network Management Systems (ENMS): Q4 2012

Published By: HP - Enterprise     Published Date: Jun 05, 2013
The term “network management” encompasses a broad range of solutions from single point products to element managers to large enterprise-class solutions. For the purpose of this ENTERPRISE MANAGEMENT ASSOCIATES® (EMA™) report, the term Enterprise Network Management Systems (ENMS) includes network-centric management solutions that are used by large organizations’ operations and engineering teams to discover, monitor, assess, troubleshoot, and generally maintain highly distributed enterprise networks. For this EMA™ Radar, the focus was put specifically on core capabilities and features primarily associated with network operations’ need to ensure health and availability of the network. Supporting functional capabilities such as performance monitoring, configuration management, asset management, as well as integrated management of connected non-network devices were also considered, but as non-critical (albeit helpful/valuable) extensions.
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ema radar, network management, systems, network, management, infrastructure, network architecture, network performance, network performance management
    
HP - Enterprise

Forrester Whitepaper: IT Operations Managers Must Rethink Their Approach to Private Cloud

Published By: HP and Intel®     Published Date: Nov 15, 2012
Organizations of all types are attracted by the promises of private cloud computing, but few actually have the virtual maturity to be successful. Read on and discover best practices for improving virtualization in order to prepare for the cloud.
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it operations, it infrastructure, it management, cloud computing, cloud, data management, business technology
    
HP and Intel®

EMA: HP IRF Simplifies Networks and Operations

Published By: HP and Intel® Xeon® processors     Published Date: May 08, 2012
This EMA paper reviews the HP IRF approach and examines potential savings and efficiencies that it enables specific to the design, deployment, and ongoing operations management of Ethernet networks.
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smb, networks, operations, ethernet, ema, design, ethernet networks, ip networks, sustained growth, savings, efficiencies, networking
    
HP and Intel® Xeon® processors

The Shortcut Guide to IT Service Management and Automation

Published By: HP Service Management     Published Date: Sep 03, 2008
In this first chapter of "The Shortcut Guide to IT Service Management and Automation," you will be led through a step by step analysis of your company's IT and business relationships, providing you with a basis for a strategic plan to turn service lifecycle management into a valuable business asset. Author and compliance expert Rebecca Herold demonstrates how technology acts as a strategic differentiator by enabling business growth, driving operational efficiencies to lower maintenance costs, optimizing outcomes, and reducing IT risks.
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itil, itil v3, bsm, bsa, dca, itsm, it service management, operations, it operations, cmdb, automation, service, service management, service desk, lifecycle, life cycle, hpsm, hp sm, hp service management, business management
    
HP Service Management

Increase your Service Availability and Performance with IBM Service Management

Published By: IBM     Published Date: Aug 21, 2008
Today’s operations teams are faced with more pressure than ever to ensure high service availability and performance. They must keep pace with the growing array of service demands, soaring costs, the rapid evolution of technology and an increasingly competitive marketplace. However, many organizations suffer from an obscured view into key business services and supporting technology, because they lack the closed-loop, cross-domain management that’s needed.
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ibm, ibm mi, ibm grm, service management, desktop management, it management
    
IBM

Improve Operational Efficiencies Through Effective Management of Next-Generation Networks & Services

Published By: IBM     Published Date: Nov 13, 2008
Improve operational efficiencies with next-gen networks and servicesThere has never been a better time for service providers to streamline operations, improve responsiveness and reduce costs. Find out in this white paper how all three can be accomplished with IBM Tivoli® Netcool® solutions. Also discover methods to boost efficiency and minimize expenditures.
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ibm, operations management, tivoli, value-added services, operational support systems, wireless, ibm, power, cooling, tivoli, netcool solutions, operational efficiencies, efficiency, ip multimedia subsystems, ims, fixed-mobile convergence, operational support systems, oss, value-added services, vas
    
IBM

The new face of IT service management

Published By: IBM     Published Date: Sep 10, 2009
In today's business climate, IT organizations need to demonstrate their ability to add value. This white paper from Macehiter Ward-Dutton - an IT advisory firm that specializes in issues of IT-business alignment
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the new face of it service management, ibm, aligning business, neil ward-dutton, it architecture, integration, management, organisation and culture, soa, itsm, itil, application integration, business integration, business intelligence, business process management, productivity, project management
    
IBM

IDC report: Profitability and OSS Support: A Return on Investment Analysis of IBM Tivoli Netcool

Published By: IBM     Published Date: Sep 10, 2009
IDC studied 14 mobile and fixed-line service providers that implemented Tivoli Netcool and found that IBM Tivoli Netcool can help in big ways. It reduces costs by improving operational efficiencies and still allows you to deliver a high-quality custom management.
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ibm, tivoli, netcool, roi, future proofing, data integration, operations productivity, cost reduction, user productivity, business value analysis, performance management, service quality management, and network fault management, cost efficiencies from consolidation, operations staff productivity, integrated solution, application integration, business analytics, product lifecycle management, productivity
    
IBM

Do more with less thru Netcool?

Published By: IBM     Published Date: Sep 10, 2009
This white paper outlines methods to help service providers improve overall operational efficiency within the service assurance operational environment. Learn how IBM Tivoli® Netcool® solutions can help service providers streamline their operations, improve responsiveness and reduce costs.
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netcool, ibm, idc, mobile service providers, fixed-line service providers, operational efficiencies, communications, media and entertainment, consolidate, operations management, automate, productivity, service delivery costs, standards-based, off-the-shelf, cost of ownership, service assurance, oss, ibm service management, business process automation
    
IBM

The Role of Software in Asset Performance Management

Published By: IBM     Published Date: Aug 08, 2012
While economic recovery is clearly in process, your capital and operational budgets are still extremely tight. At the same time, your maintenance organization is being pressured to take a stance of zero tolerance toward safety incidents while reducing maintenance costs and minimizing asset downtime. Read this in-depth Aberdeen Group report, based on responses from 117 executives of successful companies, to find out how best-in-class businesses are proactively managing these challenges. You'll learn these techniques for optimizing maintenance and operations-and more: creating a culture of collaboration among teams across your enterprise; empowering decision makers with appropriate, highly accurate metrics; and leveraging predictive management and analytics to manage assets throughout their life cycle.
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ibm, technology, software, asset performance management, economic recovery, operational budgets, capital, asset management, maintenance cost, storage management, business management, analytical applications, information management, software compliance, service management
    
IBM
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