oracle service cloud

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A Little Extra Service’ Raises Customer Satisfaction and Lowers Costs

Published By: Oracle     Published Date: Nov 13, 2013
3 best practices for providing ‘a little extra service’ using chat and email management that will save your company money and drives high customer satisfaction at the same time.
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zenithoptimedia, oracle, customer satisfaction, customer interaction, customer service, live chat, email management, personalized web self-service
    
Oracle

A Little Extra Service’ Raises Customer Satisfaction and Lowers Costs

Published By: Oracle     Published Date: Nov 01, 2013
3 best practices for providing ‘a little extra service’ using chat and email management that will save your company money and drives high customer satisfaction at the same time.
Tags : 
zenithoptimedia, oracle, customer satisfaction, customer interaction, customer service, live chat, email management, personalized web self-service
    
Oracle

Agile, Secure, Reliable: World-Class Customer Service in the Cloud

Published By: Oracle     Published Date: Nov 01, 2013
In a volatile and hyper-competitive market, delivering exceptional multichannel customer service consistently is essential. But delivering world-class service on tight budgets and to even tighter deadlines is a tough challenge for even the largest organizations. That’s why so many of the world’s most successful organizations choose to deliver customer service in the cloud. This eBook is a short introduction on how IT helps drive value for the business through cloud-based customer service solutions.
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zenithoptimedia, oracle, customer service, the cloud, business benefits, it benefits, rightnow product focus, competitive market
    
Oracle

Deploying Customer Service in the Cloud: The Four Phases from Implementation to Transformation

Published By: Oracle     Published Date: Nov 01, 2013
One of the biggest challenges facing companies is how to serve consumers in an environment where customer engagement is rapidly shifting. With the consumerization of customer service taking root, implementing a successful customer service experience strategy means enterprises need to be agile enough to serve customers on the their own terms across all channels.  This business guide shares best practices for how to do this successfully.
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zenithoptimedia, oracle, deploying customer service, the cloud, cloud deployment, customer experience strategy, economically palatable, implementation
    
Oracle

Smarter Service: The Contact Center of the Future

Published By: Oracle     Published Date: Nov 01, 2013
Today’s consumers expect better service, better products, and better communication with retailers. Without a single view of the customer across all channels – including social media – retailers risk alienating customers and driving them to other brands. To meet these challenges, many retailers are deploying software-as-a-service (SaaS) contact center systems that address these problems and create new opportunities. This eBook follows one shopper’s journey and how the concept of the contact center of the future provides the better overall experience.
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zenithoptimedia, oracle, smarter service, contact center, lowest tco, cloud-based contact center, contact-center solutions, oracle rightnow solutions
    
Oracle

FSN and Oracle: The New Competitive Advantage - Strategic CFOs Embrace the Cloud

Published By: Oracle     Published Date: Nov 05, 2013
This Oracle FSN white paper provides CFOs with a strategic playbook on how to leverage the Cloud to drive greater agility in response to economic and competitive change, and more flexibility and choice in how you deploy and manage enterprise applications.
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zenithoptimedia, oracle, fsn, strategic cfo, embrace the cloud, catalyst for change, obstacles to change, change management
    
Oracle

SaaS and Cloud ERP Observations: Is Cloud ERP Right for you?

Published By: Oracle     Published Date: Nov 05, 2013
Over the past six years, Aberdeen Group has been measuring organizations’ willingness to consider a SaaS deployment model for their ERP implementations. Using this research, Aberdeen has created a short report to help organizations as they review their options and provide key takeaways to consider during the process.
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zenithoptimedia, oracle, aberdeen group, saas and cloud, erp observations, the cloud, software as a service, enterprise resource planning
    
Oracle

Oracle ERP Cloud Service - Back-Office Solutions that Keep You in Front

Published By: Oracle     Published Date: Nov 05, 2013
Learn how you can harness the power of the cloud to run your business more effectively and lower upfront costs. Oracle ERP Cloud Service offers a comprehensive, enterprise-grade cloud that can transform back office operations and allow you to focus on running your business.
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cloud computing, enterprise-grade, back-office, erp applications, technology, enterprise resource planning, productivity, business technology
    
Oracle

Eliminate Compromise:  HP 3PAR StoreServ Storage – the only primary storage architecture you need

Published By: HP     Published Date: May 14, 2014
The world is moving rapidly towards a New Style of IT, and will leave behind any business that doesn’t adapt even more rapidly. Is your storage ready? Learn how HP 3PAR StoreServ Storage is the only primary storage architecture you will ever need—regardless of whether you are a midsize enterprise experiencing rapid growth in your virtualized Microsoft® Exchange, Microsoft SQL, or Oracle Database environment, a large enterprise looking to support IT as a Service (ITaaS), or a global service provider building a hybrid/private cloud.
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3par storeserv, new style of it, storage architecture, itaas, cloud, hybrid cloud, private cloud, it management
    
HP

Agile , Secure, Reliable: World-Class Customer Service in the Cloud

Published By: Oracle     Published Date: Sep 10, 2012
In a volatile and hyper-competitive market, delivering exceptional multichannel customer service consistently is essential.
Tags : 
oracle, agile, secure, service, cloud, business technology
    
Oracle

Oracle Service Cloud Integration with Oracle Siebel Service

Published By: Oracle     Published Date: Oct 02, 2013
Oracle Service Cloud Integration with Oracle Siebel Service
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oracle, cloud, oracle service cloud, oracle siebel service
    
Oracle

5 Things to Look for in a Cloud Provider When it Comes to Security

Published By: Oracle     Published Date: Mar 04, 2014
In This Paper • Internal technology services that lack resources, rigor or efficiencies are prime candidates for the cloud • Understand the business and regulatory requirements around the data to be moved to the cloud • Know your cloud provider’s security and privacy commitments, and what responsibilities you retain
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oracle, oracle cloud services, security, cloud provider, privacy, cloud computing
    
Oracle

The Inner Circle Guide to Multichannel Customer Contact

Published By: Oracle     Published Date: Mar 04, 2014
This report looks at customers’ and businesses’ attitudes toward usage of multichannel interactions, and identifies the issues and potential pitfalls that businesses will face when trying to improve the customer communications across channels.
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oracle, multichannel, oracle service cloud, cross chanel, mobile service, telephony, wireless communications
    
Oracle

Oracle ERP Cloud Service - Back-Office Solutions that Keep You in Front

Published By: Oracle     Published Date: Sep 05, 2013
Oracle ERP Cloud Service - Back-Office Solutions that Keep You in Front
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oracle, erp, cloud service, erp cloud service, it management
    
Oracle

eBook: Unleash Your People Power with World-Class HCM Applications in the Cloud

Published By: Oracle     Published Date: Jan 28, 2013
The beauty of the cloud is that you can get up and running fast. The following e-book will provide you a greater insight into Oracle HCM Cloud Services that are a new generation of cloud-based human capital
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human resources, human capital management, cloud, cloud computing, hr management software, hr management, human resources management, workforce management
    
Oracle

Shift to the Cloud

Published By: Oracle     Published Date: Feb 21, 2018
The customers featured in this book include those who have migrated their existing applications (Oracle, third-party, and custom) and those who have deployed new applications. We also describe customers who have benefited from subscribing to a single IaaS service to meet their more tactical needs, such as low-cost and high-reliability archive storage. The motivations for IaaS adoption discussed in this book are organized into four key categories: Moving applications to the cloud Managing DevTest in the cloud Building performance-intensive workloads Using cloud-based archive storage
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Oracle
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