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Customer Sastisfaction 101 - Findings That Show Why It's Key for All Businesses

Published By: LogMeIn     Published Date: Jan 03, 2013
Based on research with more than three hundred companies, the report takes a close look at how live chat is used and measured in support settings, how organisations use live chat to engage with prospects and customers. Read on to learn more.
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environment, support, organizations, live support, customer experience, business goals, live chat success, logmein, knowledge management, enterprise applications, business technology
    
LogMeIn

Reducing the Impact of Language Barriers by Forbes Insights

Published By: Rosetta Stone     Published Date: Mar 22, 2012
In global, multicultural organisations, simply expecting all employees to speak one common language, such as English, marginalises the potential impact of international talent and leaves monolingual staff ill-equipped to help the organisation compete effectively in a globalised environment.
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language, bilingual, business, forbes, rosetta stone, business research
    
Rosetta Stone

Stronger People, Stronger Business

Published By: Rosetta Stone     Published Date: May 31, 2012
What's the biggest difference between mediocre and exceptional companies? Employees. People are ultimately responsible for the vision, ideas, products and day-to-day work that make a company great. These high-performing organisations continue to extract more value from their people because they think of them as long-term, strategic resources with the capacity to improve and adapt to the changing needs of the business.
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training, employees, business, rosetta stone, training programs, employee programs
    
Rosetta Stone

Customer Experience Strategy: Meeting Expectations and Changing Dynamics in Service

Published By: Salesforce.com     Published Date: Sep 20, 2013
In 2013 Salesforce.com partnered with Fifth Quadrant to conduct quantitative and qualitative research into the customer service space in Australia and New Zealand. The research was designed to specifically examine new channels for service delivery such as Mobile Devices, Social Media to name a few and the maturity level of Australian organisations in regards to Customer Experience Strategy.
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salesforce, crm, crm solutions, research, best practices, ces, technology, knowledge management, data management, business technology
    
Salesforce.com

Absence Management: Building a Strategy to Minimise Cost and Risk

Published By: Workforce Software     Published Date: May 26, 2015
In this informative webinar Jason Chester, the CEO and Director of Research for Infogencer, will outline his organisation’s findings on the business challenges surrounding absence management and share insights on addressing these challenges from both a technical and a business perspective.
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workforce software, software, automation, budgets, costs, compliance, visibility, labor, productivity, risk, attendance, work ours, pay rate, absence, alerts, support, policies, integration, cloud, enterprise
    
Workforce Software

The Move to Office 365: Key Insights to Productivity in the Office 365 Cloud

Published By: Metalogix     Published Date: Aug 22, 2016
Read this white paper to find out how to plan for a Microsoft Office 365 implementation in your organisation.
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office 365 cloud, move to office 365, cloud, productivity in the cloud, cloud model, hybrid cloud, security, application security, productivity, cloud computing, infrastructure, design and facilities
    
Metalogix

GDPR and ShareFile

Published By: Citrix ShareFile     Published Date: Jul 11, 2017
The General Data Protection Regulation(GDPR) was approved and adopted by the EU Parliament in April 2016 with the goal to protect all EU citizens from privacy and data breaches. What is the scope of the GDPR? How does it impact your organisation? This white paper guides you so your organization can meet the needs of GDPR.
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data security, data protection, risk reduction, security regulation, data breach
    
Citrix ShareFile

Das Spektrum mobiler Risiken

Published By: Lookout     Published Date: Sep 25, 2017
Ein Überblick über die gesamte Bandbreite der mobilen Risiken für Unternehmensdaten Es ist an der Zeit, das unternehmensweite Risikomanagement zu ändern. Mobilgeräte spielen in unserem privaten und beruflichen Leben eine zentrale Rolle. In der überwiegenden Mehrheit aller Unternehmen liegt der Schwerpunkt jedoch nach wie vor auf dem Schutz traditioneller PC-Endgeräte. Um diese Entwicklung zu fördern, hat Lookout die Matrix für mobile Risiken entwickelt. Sie dient dazu, Sicherheitsorganisationen für das Risikospektrum von Mobilgeräten zu sensibilisieren und Daten bereitzustellen, die die Häufigkeit von Sicherheitsrisiken für mobile Plattformen veranschaulichen.
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Lookout

Mobile Malware in the UK

Published By: Lookout     Published Date: Sep 25, 2017
A report from CERT-UK and Lookout Mobile Security Mobile malware is increasingly sophisticated and as such presents a growing threat to organisations as well as consumers. The volume of malware targeting mobile devices in the UK quadrupled in 2015, with Q1 2016 already reaching 50% of 2015 numbers. Read the whitepaper to learn what factors must be accounted for to make effective mobile security policies.
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Lookout

THE SPECTRUM OF MOBILE RISK

Published By: Lookout     Published Date: Sep 25, 2017
Understanding the full range of risks to enterprise data from mobility Lookout has developed the Mobile Risk Matrix to help organisations understand the components and vectors that make up the spectrum of mobile risk – and to provide data that will help enterprises gain a deeper understanding of the prevalence and impact of mobile threats and vulnerabilities.
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Lookout

European Businesses: You have a BYOD programme whether you like it or not

Published By: Lookout     Published Date: Sep 25, 2017
“We don’t have a BYOD programme.” This statement, referencing mobile device usage in the workplace, is a refrain often heard in European organisations that are tasked with securing the privacy of highly confidential data and personally identifiable information, and managing employee authorisation and access to that data. However, businesses often believe that they aren’t actually subject to cyber-threats from mobile devices because, simply, they don’t currently allow personal mobile devices to access their networks. Ultimately, this posture puts data at risk because every company has a BYOD policy whether they like it or not.
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Lookout

Don't let IT sprawl put your organisation's future in gridlock. Manage growth with a master plan.

Published By: OnBase by Hyland     Published Date: May 17, 2017
IT sprawl can be a serious roadblock to your organization's future success, as disconnected information systems and multiple applications get in the way of overall performance. Instead, put sprawl in its place by thinking like an urban planner. In the complimentary e-book, learn how to manage growth with a master plan that uses a single enterprise information platform.
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sprawl, application, content, information, management, system, cio, hyland, onbase, platform, ecm, infrastructure, ebook, scalable, silo, enterprise, data, e-book, storage
    
OnBase by Hyland

GDPR Is A State Of Mind, Not Just A Technology Solution

Published By: CA Technologies EMEA     Published Date: Aug 03, 2017
If the notion of GDPR approach as an agile methodology was the thesis for this paper, the conclusion surely has to be that there is much work still to be done by the enterprise. From an obvious mismatch between the belief of board preparedness to actual preparedness, drilling down into the specific areas of storage, security and development, there’s a feeling that while organisations are now aware of the risks and the necessary philosophical practice that has – or will – become action, there is still an absence of that ‘organic’ inclusion that should make GDPR part of the furniture.
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technology solutions, gdpr, access management, identifiable data, ca technologies
    
CA Technologies EMEA

7 Digital Best Practices for Legal Professionals

Published By: DocuSign UK     Published Date: Nov 16, 2017
"Industry experts predict that successful businesses will soon become 100% digital for all transactions. The key challenge is how to “go digital” in the right ways. For most companies, it will be an incremental journey. TodaysGeneralCounsel.com suggests that organisations should focus on a broad enterprise-wide information governance strategy developed by IT, legal, records and business stakeholders. Doing so improves governance, risk management and compliance programs. This best practices paper outlines seven important ways that legal teams can make meaningful progress in their digital transformations." .
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legal, professionals, digital, practices, docusign, esignature
    
DocuSign UK

PT wings Surya

Published By: IBM APAC     Published Date: Jul 19, 2019
Disruption to data availability has the ability to cripple an organisation, and in the consumer goods market, restricted access to data could cause goods to take longer to get to market. To prepare for data outages, it is imperative that businesses have effective backup and recovery solutions in place to minimise downtime and maintain functionality. This case study examines how PT Wings Surya, a leader in the Indonesian consumer goods market, was able to increase business uptime, cut the time taken to run backup jobs from 8 to just 2 hours, and reduce backup costs by 60%.
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IBM APAC

IBM Storwize V5000 – Ease of Use for All Environments

Published By: IBM APAC     Published Date: Jul 19, 2019
Today’s IT organisations want simple, flexible storage infrastructures. IBM’s Storwize V5000 family of solutions are a fast, highly flexible, easy-to-use virtualised storage system that helps businesses to meet the challenges of rapid data growth in the context of limited IT budgets. This ESG report looks at the role the IBM Storwize V5000 family can have on addressing the storage needs of companies today.
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IBM APAC

GDPR Ebook

Published By: Amazon Web Services EMEA     Published Date: Sep 24, 2018
Under GDPR, we all have new obligations to improve the security and privacy of personal data at our organisations. With the new Amazon Web Services eBook, GDPR: The Basics, you’ll gain a fundamental understanding of this new EU regulation. In this eBook, you will learn about: • How to view GDPR as an opportunity, and how you can build on it • Article 32 – a core part of the security principle • Data subject rights • Key players and responsibilities • And much more
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cloud computing, public sector, aws, healthcare, amazon web services
    
Amazon Web Services EMEA

Comprendre les cinq principes d’une préparation efficace des données

Published By: Trifacta     Published Date: Feb 26, 2019
La préparation des données représente, en moyenne, jusqu’à 80 % du temps et des ressources consacrés à un projet orienté données. Il s’agit du volet le plus inefficace de la démarche analytique — ce qui heureusement laisse entrevoir un remarquable potentiel d’optimisation. À mesure que de nouvelles plates-formes de préparation des données se font jour pour lever ce goulet d’étranglement, elles introduisent de nouveaux processus organisationnels régissant les modalités de préparation des données pour l’analyse — nous retiendrons cinq principes applicables à une préparation efficace des données. Téléchargez ce guide afin de mieux comprendre : le caractère essentiel de la préparation des données les aspects à identifier dans les solutions modernes les cinq principes d’une préparation efficace des données
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Trifacta

Watch: Can AI Put the Human Back in HR?

Published By: Oracle     Published Date: Oct 23, 2019
The workplace is being reimagined. There’s a new focus on the human and that’s given rise to organisations reimagining themselves as social enterprises. The growth of hybrid jobs and super jobs presents HR leaders with fresh challenges. New ways have to be found of identifying talent from within and outside an organisation. A recent Deloitte report highlights the need for collaboration across the business and a bold plan that embraces new technology. Our webinar discusses that report, the actions for HR leaders and why cloud is the place to start. Discover why cloud can open up new approaches in your search for talent.
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Oracle

The Future of HR is Being Reinvented

Published By: Oracle     Published Date: Oct 23, 2019
Organisations should reimagine their workforces with a human focus, and HR leaders have a key role in this transformation. Our webinar discusses the recent trends highlighted in a Deloitte report, including why human capital can no longer be seen as an expense; it has to be viewed as investment. The rise of the individual, self fulfilment and how it should be a prime consideration, and how HR leaders can use cloud as a launch pad to new approaches of finding, rewarding and retaining talent. Discover how future success lies in social enterprises and the role HR and cloud will play.
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Oracle

How to Overcome the Top Five Big Data Challenges- It's All About the Cloud

Published By: Amazon Web Services     Published Date: Oct 09, 2017
As easy as it is to get swept up by the hype surrounding big data, its just as easy for organisations to become discouraged by the challenges they encounter while implementing a big data initiative. Concerns regarding big data skill sets (and the lack thereof), security, the unpredictability of data, unsustainable costs, and the need to make a business case can bring a big data initiative to a screeching halt. However, given big data's power to transform business, it's critical that organisations overcome these challenges and realise the value of big data. The cloud can help organisations to do so. Drawing from IDG's 2015 Big Data and Analytics Survey, this white paper analyses the top five challenges companies face when undergoing a big data initiative and explains how they can effectively overcome them.
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amazon, web services, intel, migration, data warehousing, organization optimization, security, software
    
Amazon Web Services

Amazon Web Services Planning Guide for Chief Financial Officers

Published By: Amazon Web Services     Published Date: Oct 09, 2017
The following insights should be used as a resource for Chief Financial Officers (CFOs) as they lead or support their organisation through a cloud adoption journey. It is designed to provide an overview of cloud adoption drivers, costs, risks, and benefits, as well as raise important questions about staffing and technology decisions that are critical to success. It is also intended to help inform business cases, while surfacing measurements and indicators specific to cloud environments that impact the bottom line. The foundational guidance provided is a collection of insights captured and distilled from direct conversations and engagements between Amazon Web Services (AWS) and customer CFOs representing an extensive range of industries.
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global expansion, mergers and acquisitions, business agility, real estate, tax exposure, talent acquisition, operations investment
    
Amazon Web Services

Guide de planification Amazon Web Services destiné aux directeurs financiers

Published By: Amazon Web Services     Published Date: Dec 01, 2017
Les informations suivantes doivent servir de ressources aux directeurs financiers qui dirigent ou assistent leur organisation tout au long de sa migration vers le cloud. Elles ont pour objet de présenter les motivations, les coûts, les risques et les avantages de l'adoption du cloud, et de soulever des questions importantes en matière d'effectifs et de technologie, qui s'avèrent essentielles à la réussite de cette adoption. Elles visent également à permettre de mener des analyses de rentabilité, en mettant en valeur des mesures et des indicateurs spécifiques aux environnements cloud, capables d'influencer les résultats. Les conseils fondamentaux qui sont fournis sont tirés de conversations et d'entretiens directs entre Amazon Web Services (AWS) et les directeurs financiers d'entreprises clientes, qui représentent un large éventail de secteurs d'activité.
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planification, amazon, web, services, destine, aux, directeurs, financiers, guide
    
Amazon Web Services

2016 Ethics & Compliance Whistleblowing Benchmark Report

Published By: NAVEX Global     Published Date: Apr 06, 2016
This annual report is an excellent starting point for organisations committed to benchmarking and improving programme effectiveness.
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ethics, ethics and compliance, human resources, database, hotline reporting, navex, large database, benchmark database, database development
    
NAVEX Global

Research Report - 500+ Global HR leaders on business growth challenges

Published By: Sage People     Published Date: Jan 29, 2018
In our latest survey report, we explore the growth challenges facing businesses and HR leaders in a rapidly changing landscape. We surveyed over 500 HR leaders in leading organisations to explore their views on these challenges, and to find out how they are supporting people and leveraging people data to help them achieve their growth goals.
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Sage People
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