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Mobility for Business - How to E-Sign on an iPad

Published By: e-SignLive     Published Date: Oct 11, 2013
While we tend to think about mobility largely as a consumer phenomenon, it is also changing how the workforce carries out business. With so much being done beyond traditional office walls, many insurance companies, financial service organizations and even government agencies are adopting mobile tablets and smartphones as productivity tools for agents, representatives and personnel, and developing enterprise apps for these devices.
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ipad, mobility, apple, e-signatures, esign
    
e-SignLive

Retail Business Intelligence Isn't Oxymoronic

Published By: Information Builders     Published Date: Sep 24, 2008
Business Intelligence helps retailers, warehouse staff, customer services agents, and your value chain realize new innovations, improve margins, and propel profits to new heights. Learn how Ace Hardware, Food Lion, and others leverage our software.
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information builders, infobuilders, business intelligence, soa, roi, crm, marketing value
    
Information Builders

The Importance of Transforming Customer Care

Published By: IFS     Published Date: Jan 18, 2019
To ensure loyalty and win new customers, leading brands are focusing on the quality of their customer care to stay ahead. This eBook will explain how you can: -Upgrade your support centers to deliver omni-channel customer care. -Introduce self-service and AI without sacrificing the human touch. -Deploy technology to empower support agents to go beyond transactional service and deliver personalized, proactive service. This eBook looks at the barriers which prevent companies delivering omni-channel service and then examines the process and technology changes required to overcome them.
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IFS

Scale your business with self-service

Published By: Zendesk     Published Date: May 21, 2018
The start of a new chapter of your business, whether you're moving upmarket or adding products and features, is a great time to scale your customer service operations in a smart way. We know customers prefer self service, via a knowledge base, if one is available. A Gartner report estimates that CIOs can reduce customer support costs by 25% or more when proper knowledge management discipline is in place. If you've been on the sidelines waiting to take the self-serv ice leap, this white paper will prove that you and your agents already partake in the activities needed to offer great self-service,every single day.
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Zendesk

Provide Better Customer Service with Zendesk Chat

Published By: Zendesk     Published Date: May 31, 2018
Be always on with your customers; wherever they are. With Zendesk Chat, your customer agents can engage with customers over websites, mobile apps, and popular messaging apps like Facebook Messenger, Twitter, and LINE. That means you can build relationships with customers in the places they prefer.
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Zendesk

Scale your business with self-service

Published By: Zendesk     Published Date: Jun 29, 2018
The start of a new chapter of your business, whether you're moving upmarket or adding products and features, is a great time to scale your customer service operations in a smart way. We know customers prefer self-service, via a knowledge base, if one is available. A Gartner report estimates that CIOs can reduce customer support costs by 25% or more when proper knowledge management discipline is in place. If you've been on the sidelines waiting to take the self-service leap, this white paper will prove that you and your agents already partake in the activities needed to offer great self-service, every single day.
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Zendesk

Helpdesk Productivity Hacks for eCommerce Businesses

Published By: Freshdesk     Published Date: Aug 15, 2016
When 76% of consumers say they view customer service as the true test of how much a company values them, you have to make sure that your strategy, and tool, are top notch. Here's a collection of best practices, drawn from our conversations with customers, to help you improve your agents' productivity and win customer love. In this whitepaper, we detail how you can - Provide your agents with complete context by pulling data from your third party systems into your helpdesk - Reduce ticket volume and help customers help themselves by setting up a knowledge base - Automatically assign tickets to the right team with ease thus reducing your agent's workload and many more!
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Freshdesk

How Remote Support Enhances Customer Care

Published By: LogMeIn     Published Date: Mar 19, 2015
In today’s competitive market, you understand the importance of delivering outstanding customer experience while improving service desk productivity and keeping costs low. Remote support solutions enable you to meet these objectives by allowing agents to connect to remote devices and computers, pull system diagnostics and push configurations to deliver personalized hands-on support. With these solutions, you no longer have to walk novice users through detailed recovery procedures or complex settings. This white paper details how remote support solutions enable your organization to increase customer satisfaction, reduce costs by improving productivity, improve support metrics, and solve complex problems in a highly secure environment.
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remote support, customer care, customer experience, customer service, remote devices, cost, productivity
    
LogMeIn

Why travel agencies are losing 20% of their profits on unnecessary costs

Published By: Ixaris OTA     Published Date: Jan 25, 2018
Travel agents, tour operators and travel wholesalers are typically spending thousands in unnecessary costs each year. And in a fiercely competitive market operating on high volumes and low margins, ensuring efficiency with sales and purchasing systems is no easy task. Especially when it comes to payments. If you want to find out where you’re losing money, how efficient your platform really is and the simple way to eliminate these costs, read this white paper. It explores the top three areas where you could be overspending. And it reveals the statistics behind your unnecessary costs – giving you the information you need to save money and drive efficiency.
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Ixaris OTA

Better Decisions and Deeper Data Insights with Cognitive Analytics

Published By: IBM APAC     Published Date: Nov 22, 2017
Using IBM Watson’s cognitive capabilities, companies can quickly differentiate their customer service quality by being more pro active and responsive to customer needs. Simply put, chatbots and virtual agents are the future of customer interactions. Building apps from scratch that incorporate natural language processing, speech to text recognition, visual recognition, analytics, and artificial intelligence requires broad expertise in these disciplines, large staffs, and a huge financial commitment. Making use of IBM Watson cognitive services brings these capabilities in-house quickly and without the capital investment that would be needed to develop the technologies within an organization.
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decision making, deeper data, insights, cognitive, analytics, ibm, watson, virtual agents
    
IBM APAC

Ovum White Paper

Published By: Cisco     Published Date: Jun 21, 2016
Businesses must become agile and provide differentiated service as customer demands and expectations change. Moving beyond simple phone transactions, customers are taking matters into their own hands and turning to their peers, the web and social media to find answers. Contact centers play a major role in determining the customer’s perception of a company. Often seen as brand ambassadors, agents are the main interaction point for customers. It is therefore critical that they deliver personalized communications in the channels that customers prefer. Businesses should use cloud technology to add multichannel tools and support growing demand for chat, social, SMS and video.
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Cisco

Using AI for Better Self-Service

Published By: Zendesk Ltd     Published Date: Sep 11, 2018
Customers have caught on that support interactions are getting better. When they reach out, they’ve come to expect an instant response that says “we’re here for you”. When they want information, it’s expected to be accurate, up-to-date, and easily accessible. Essentially, they come to expect efficiency during support interactions. As a result, businesses are becoming more cognizant of their self- service offerings. Customers want to be left feeling empowered; it’s even better when they can do so on their own. Self-service saves time for agents, cuts down on organizational costs, and leaves the customer with a positive outlook of a brand. This eBook delves into how AI can enhance your customer self-service offerings with automatically-generated knowledge bases, content cues for your service agents, and chatbots.
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customer service, customer experience, artificial intelligence, chatbots, self-service
    
Zendesk Ltd

The Art of Empowerment

Published By: RMS     Published Date: Jul 18, 2019
The more holistic view of risk a property underwriter can get, the better decisions they are likely to make. In order to build up a detailed picture of risk at an individual location, underwriters or agents at coverholders have, until now, had to request exposure analytics on single risks from their portfolio managers and brokers. Also, they had to gather supplementary risk data from a range of external resources, whether it is from Catastrophe Risk Evaluation and Standardizing Target Accumulations (CRESTA) zones to look-ups on Google Maps.
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RMS

Why Travel Agencies are Losing 20% of their Profits on Unnecessary Costs

Published By: Ixaris     Published Date: Jan 25, 2018
Why travel agencies are losing 20% of their profits to unnecessary costs. Travel agents, tour operators and travel wholesalers are typically spending thousands in unnecessary costs each year. And in a fiercely competitive market operating on high volumes and low margins, ensuring efficiency with sales and purchasing systems is no easy task.
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Ixaris

Electronic Signatures in Property and Casualty Insurance - Free Ebook

Published By: E-SignLive by Silanis     Published Date: Jan 29, 2014
In property and casualty insurance, closing new business quickly is key. The longer you leave documents on the kitchen table for signature, the higher the risk of drop-off. Today, people are online. That’s where they want to do business, and they are rewarding carriers and agents who can provide a fast and convenient digital experience. This eBook shows you how P&C companies of all sizes are using electronic signature technology get documents securely signed online – on any mobile device or computer, from anywhere, in minutes.
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silanis, e-signatures, electronic signatures, insurance, property, casualty, security, legality, mobility, digital signatures, paperless, p&c agents, process improvement
    
E-SignLive by Silanis

The 21st Century Guide to Scheduling Field Service Agents

Published By: Oracle     Published Date: May 30, 2017
In this document you’ll discover 1) 6 ways you’re letting your customers down 2) The 4 things you absolutely have to measure 3) The secret to optimisation 4) The proof: How OSN turned around its field service performance
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customer service, field service performance, optimisation, digital transformation, customer experience management
    
Oracle

Crossmark: Building Successful Connections through Salesforce App Cloud

Published By: Salesforce     Published Date: Dec 29, 2015
App Cloud gives Crossmark the speed and precision necessary to support Crossmark’s team of field agents who routinely collect data in stores via mobile devices.
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salesforce, crossmark, success, app cloud, customers, enterprise applications, data management, human resource technology, business technology
    
Salesforce

Crossmark: Building Successful Connections through Salesforce App Cloud

Published By: Salesforce     Published Date: Jan 14, 2016
App Cloud gives Crossmark the speed and precision necessary to support Crossmark’s team of field agents who routinely collect data in stores via mobile devices.
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salesforce, crossmark, success, app cloud, customers, enterprise applications, human resource technology, business technology
    
Salesforce

Call Center Fraudsters: Part I Unmasked

Published By: Pindrop Security     Published Date: Apr 26, 2018
As fraudsters grow in sophistication and experience, they often aren’t acting alone. Syndicated crime rings are big business around the world. In the fraud economy, different fraudsters specialize in different aspects of the attack, from gathering data and creating profiles of targeted victims, to socially engineering call center agents, to creating tools like robotic dialers. These fraudsters might work alone, selling their skills on the black market. In other cases, fraudsters are running entire call centers overseas dedicated to executing attacks.
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Pindrop Security

Call Center Fraudsters: Part I Unmasked

Published By: Pindrop Security     Published Date: Apr 26, 2018
As fraudsters grow in sophistication and experience, they often aren’t acting alone. Syndicated crime rings are big business around the world. In the fraud economy, different fraudsters specialize in different aspects of the attack, from gathering data and creating profiles of targeted victims, to socially engineering call center agents, to creating tools like robotic dialers. These fraudsters might work alone, selling their skills on the black market. In other cases, fraudsters are running entire call centers overseas dedicated to executing attacks.
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Pindrop Security

How Kuoni Travel Secures Its Network With HP TippingPoint

Published By: HP - Enterprise     Published Date: Sep 27, 2013
Learn how Kuoni Travel teamed up with HP and used their TippingPoint to help customers handle threat landscape effectively, protecting both agents and customers
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kuoni travel, hp tippingpoint, threat landscape, threats, travel, application security, internet security, intrusion prevention, network security appliance, security management, vulnerability management
    
HP - Enterprise

Forrester Study: The Total Economic ImpactTM of the Genesys Omnichannel Engagement Center Solution*

Published By: Genesys     Published Date: Aug 11, 2016
Download now! Learn how to evaluate the financial impact of your Omnichannel Engagement Center Solution investment. Also learn how you can achieve the following benefits: • 50% reduction in cost to integrate new contact center agents • 50% reduction in customer abandonment at key points in the customer journey • 12.5% improvement in agent handle time
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genesys, omnichannel engagement center, engagement center solution, contact center, contact center agents, customer experience
    
Genesys

Next Generation Call Center

Published By: Evariant     Published Date: Jun 18, 2019
In healthcare, a traditional call center experience can feel much like calling a cable company—detached, dull, frustrating. Personalized engagement is critical to the future of healthcare, but call center agents are often not given the tools to meet consumer expectations. Agents may be limited to a basic set of functions with minimal insights on patient journeys. Download this infographic which highlights the enormous opportunity healthcare providers have to modernize their approach to the call centers.
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Evariant

The 21st Century Guide to Scheduling Field Service Agents

Published By: Oracle APAC ZO OD Prime Volume CX ABM Leads June 2017     Published Date: Jul 11, 2017
Customers hate waiting for engineers to show up. The hours drift by. Clocks tick slower. They may have taken the day off work, but feel unable to start anything productive in case the doorbell rings. Fury builds. They call the contact centre – they’re told to keep waiting. It’s unacceptable. And in the 21st Century totally unnecessary. Solutions exist to provide customers with an accurate forecast of when field service agents will arrive and how long the job will take.
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scheduling accuracy, jobs completed per day, customer satisfaction, skills, habits, driving style, qualifications
    
Oracle APAC ZO OD Prime Volume CX ABM Leads June 2017

Midmarket Change Agents: Finance Executives and the Flow of Actionable Data in Middle-Market Firms

Published By: BlackLine     Published Date: Sep 12, 2014
The survey’s findings highlight how the role of finance professionals at middlemarket firms is being viewed as every bit as transformational as that of finance professionals employed by large-enterprise firms. Although there are many studies on change management and finance, the role of middle-market finance professionals has not always received the attention that it has in larger firms.
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finance professionals, middlemarket, actionable data, large-enterprise firms, middle-market finance
    
BlackLine
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