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Solving the Data Challenge in High Data-Rate Instruments

Published By: HP     Published Date: Aug 03, 2009
In the world of biomedical research, particularly in the fields of genomics and personalized medicine, the exponential volumes of data created are rapidly overtaking conventional data storage technologies. In answer to this challenge, the next generation of petabyte-scale data storage technologies is here. Watch this archived Webinar to learn about affordable and easily scalable data storage solutions that are ready to partner with and facilitate the future of biomedical research breakthroughs.
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storage, petabyte-scale, data challenge, storage management
    
HP

Personalized Gift Provider Relies on Everest Software to Manage Inventory and Support Growth

Published By: Everest Software     Published Date: Jan 11, 2008
After maxing out on Quickbooks, Gunther Gifts needed a software solution that could support their growth and enable complete integration across inventory, accounting, purchasing and sales. Download this paper to read about their results.
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business management, small business, mid-sized business, smb, smbs, soho, productivity, erp, software integration, integration, business integration, cost control, growth, accounting, inventory, everest, everest software, small business networks, business activity monitoring, business process management
    
Everest Software

10 Reasons to Consider Marketing Automation

Published By: Marketo     Published Date: Jun 08, 2017
As a marketer, you face daunting expectations and goals. You are probably expected to generate successful outcomes in less time, and in a digital age where everything can be measured, you probably feel increased pressure to illustrate the impact you are driving. But without the right tools and processes in place, hitting your goals and demonstrating the results is difficult, time-consuming, and stressful! Marketing automation can help you scale your programs, deliver more personalized and targeted communications, align with sales, and measure effectiveness. Download this ebook to explore 10 reasons you may want to consider marketing automation to support you through the sales cycle, from attracting and engaging leads, to closing the deal.
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program automation, multi channel, sales and enablement, predictive lead scoring, visual personalization, design, live event management
    
Marketo

Oh Behave! How Behavioral Analytics Fuels More Personalized Marketing

Published By: Unica     Published Date: Sep 08, 2010
Oh Behave! How Behavioral Analytics Fuels More Personalized Marketing. This FREE report reveals how you can turn web analytics into a powerful enabler of Interactive Marketing. Included is a five-step migration path to Interactive Marketing success.
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unica, behavioral analytics, personalized marketing, interactive marketing, lifecycle management, retention
    
Unica

The Path to Value in the Cloud

Published By: Windstream     Published Date: Feb 09, 2015
The Path to Value in the Cloud, by Oxford Economics and Windstream, brings together the latest insights, tactics and strategies C-suite respondents are using to make the cloud work for them.
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windstream, solutions, smart, personalized, service, enterprise technology, cloud, computing, data center, innovation, strategy, expansion, customer service, agility, migration, performance, complexity, system, value, roi
    
Windstream

Nemertes 2014-15 Benchmark Report: UC in the Cloud

Published By: Windstream     Published Date: Aug 12, 2015
Discover top trends and best practices for moving UC to the cloud in this Nemertes Report.
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windstream, solutions, smart, personalized, service, enterprise technology, cloud, computing, data center, innovation, strategy, expansion, customer service, agility, migration, performance, complexity, system, value, roi
    
Windstream

The Connected Financial Institution: Achieving Digital Transformation Nirvana in Financial Services

Published By: MuleSoft     Published Date: Oct 13, 2015
Nearly every industry today is facing an array of digital opportunities thanks to the prevalence of innovative technology. But with opportunities come challenges – especially in financial services. In an industry where digital innovations are used widely and have come to be expected by consumers, there is a greater push to deliver a highly personalized and convenient experience that stretches across mobile, social, and alternative delivery channels. Learn more about how financial institutions can harness digital technologies to take advantage of these opportunities.
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financial services, digital opportunities, innovation, personalized experience, enterprise applications
    
MuleSoft

Next Generation Hotel Management with OPERA Cloud

Published By: Oracle_Hospitality Hotels     Published Date: Mar 07, 2016
This short video showcases Oracle OPERA Cloud Services, our next generation hotel management solution. Cloud-based and mobile-enabled, Oracle OPERA Cloud enables personalized guest experiences, enhances staff productivity and improves operational efficiency. Oracle OPERA Cloud will drive revenue growth at hotels while lowering IT complexity and costs.
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oracle, opera cloud, hotel management, opera cloud services, personalized guest experience, networking, it management, wireless, enterprise applications, data management, business technology
    
Oracle_Hospitality Hotels

Oracle Roadmap to Modern (RTM) Customer Service

Published By: Oracle Service Cloud     Published Date: Mar 23, 2016
You know what you need to do—provide personalized service anytime, anywhere, on any device. You know why you need to do it—a 10 percent increase in your customer experience score can translate into an additional $1B in revenue! The issue is, “How to get from where you are today, to where you need to be?” That’s where Oracle’s Roadmap to Modern Customer Service (RTM) can help. The RTM framework enables you to determine your current stage of customer service maturity and map out your steps for getting to the next level. To help get you started, here is a brief overview of the three stages of customer service maturity.
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oracle, service cloud, customer service, customer engagement, application integration, best practices, business intelligence, customer satisfaction
    
Oracle Service Cloud

Empowered Customers Expect More: Oracle vs Salesforce

Published By: Oracle Service Cloud     Published Date: Mar 23, 2016
The days of ‘buyer beware’ are over. Today it’s ‘seller beware,’ as customers—empowered by technology—share their service experiences. That means every experience must be personalized and consistent across channels and throughout the customer journey. Get it right and you’ll be rewarded with increased revenues and lifelong customers. Get it wrong and 89% of customers will stop doing business with you after one bad experience. So how do you deliver the tailored, seamless service customers demand? Learn how Oracle delivers a complete, connected, stand-out customer service solution as compared with Salesforce.
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salesforce, oracle, service cloud, customer interaction, customer engagement, application integration, best practices, business activity monitoring, business intelligence, customer satisfaction, customer service
    
Oracle Service Cloud

Empowered Customers Expect More: Oracle vs. Kana

Published By: Oracle Service Cloud     Published Date: Mar 23, 2016
The days of ‘buyer beware’ are over. Today it’s ‘seller beware,’ as customers—empowered by technology—share their service experiences. That means every experience must be personalized and consistent across channels and throughout the customer journey. Get it right and you’ll be rewarded with increased revenues and lifelong customers. Get it wrong and 89% of customers will stop doing business with you after one bad experience. So how do you deliver the tailored, seamless service customers demand? Learn how Oracle delivers a complete, connected, stand-out customer service solution as compared with KANA.
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customer interaction, customer service, oracle service cloud, kana, best practices, business activity monitoring, business intelligence, customer interaction service, customer relationship management
    
Oracle Service Cloud

Empowered Customers Expect More: Oracle vs. eGain

Published By: Oracle Service Cloud     Published Date: Mar 23, 2016
The days of ‘buyer beware’ are over. Today it’s ‘seller beware,’ as customers—empowered by technology—share their service experiences. That means every experience must be personalized and consistent across channels and throughout the customer journey. Get it right and you’ll be rewarded with increased revenues and lifelong customers. Get it wrong and 89% of customers will stop doing business with you after one bad experience. So how do you deliver the tailored, seamless service customers demand? Learn how Oracle delivers a complete, connected, stand-out customer service solution as compared with eGain.
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oracle, service cloud, customer interaction, customer service, best practices, business activity monitoring, business intelligence, customer interaction service, customer relationship management
    
Oracle Service Cloud

How to Build an Actionable Decision Making Panel for Account Based Marketing

Published By: LeadGenius     Published Date: Dec 22, 2016
Effective Account Based Marketing (ABM) requires messaging to a decision making panel -- meeting the needs and concerns of different players at your target accounts. In this whiteboard video, Ryan Williams, VP of Sales at LeadGenius, illustrated hows marketing and sales leaders can build a foundation for highly-personalized account-based messaging at scale.
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b2b sales, b2b marketing, sales leads, lead targets, lead generation, online marketing, sales pipeline, goal setting, target revenue goals, outbound sales, outbound marketing, demand generation, buying process, marketing productivity, sales productivity, b2b marketing, demand generation, outbound marketing, outbound sales, sales development team
    
LeadGenius

The Digital Transformation Imperative: 3 Benefits to Bringing Your Business Online

Published By: Magento     Published Date: Feb 22, 2018
In the last ten years, the retail industry has seen an incredibly interesting shift. Shopper expectations have evolved and now dictate the way organizations adapt to deliver more personalized, targeted experiences that revolve around speed and efficiency. Dubbed the “Amazonification of Digital Commerce,” this transformation is influencing the way that shoppers and buyers engage with brands. These expectations have transcended B2C transactions: B2B buyers too now demand an easy purchase experience
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Magento

The Demand Generation Marketer’s Guide To Account-Based Marketing Success

Published By: EverString     Published Date: Jul 10, 2018
Account-Based Marketing (ABM) is gaining traction as the viable compliment to traditional sales and marketing efforts. ABM allows sales and marketing teams to be more personalized and targeted for the accounts that matter most to their business. In this ebook we will take you through: - The foundation of Account-Based Marketing - Why ABM has become so popular - How to select your target accounts - How to build a data-backed ABM strategy - How to implement an ABM strategy
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EverString

The 2018 Cross-Channel Engagement Benchmark Report

Published By: Iterable     Published Date: Nov 28, 2018
With the rise of consumer demands for highly personalized products and services comes the necessity of creating a unified brand experience. Research shows that a cross-channel marketing strategy delivers 3X more effective campaigns and 23X higher rates of customer satisfaction. In Iterable’s Cross-Channel Engagement Benchmark Report, we demonstrate that brands continue to prioritize email above mobile, web and direct mail messaging. We surveyed 200+ Iterable customers (49% Enterprise & 51% Mid-Market) to learn which channels and campaigns had the most success in 2018. To find out the results, download a copy of our hot-off-the-press — 2018 Cross-Channel Engagement Benchmark Report. The Top Takeaways: • The status quo when it comes to B2C marketing outreach • How marketers are engaging customers throughout the lifecycle • Expert commentary from our partners and customers
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Iterable

Learn How to Drive Exceptional Customer Experience With Process Automation & Multichannel Technology

Published By: Interactive Intelligence     Published Date: Jan 17, 2014
Learn how to ensure a positive customer experience outcome by establishing a reliable business process automation (BPA), which will support your customer’s personalized interactions and adapt to changing conditions in the marketplace.
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process automation, interactive intelligence, multichannel technology, intelligent process, business process, decision services, communications intelligence, customer interactions, workflow design, business process automation, business process management, call center management, call center software
    
Interactive Intelligence

Three Improvements You Can Make Right Now To Enhance Your Customer's Experience

Published By: Cisco     Published Date: Jan 29, 2009
Traditional purchasing habits and brand loyalties are a thing of the past. They've grown accustomed to shopping and interacting with businesses over the Internet. They want personalized service and satisfying experience. Learn what you can do to keep up with these trends.
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cisco, website enhancements, customer experience, web 2.0, pet scan, rss feed, rich product content, live chat, interactive communication, cisco secure network foundation, cisco unified communications, customer relationship management, customer satisfaction, customer service
    
Cisco

The empowered customer: Productivity enhancements in a digital era

Published By: Microsoft Dynamics CRM     Published Date: Mar 30, 2010
As global employment prospects lag behind a slow economic recovery, customers in many parts of the world are more cautious and better informed than ever. They have access to a wealth of information about the products and services they seek, much of it obtained from trusted sources almost immediately. Yet businesses have moved slowly to exploit emerging technologies and information sources like Twitter, Facebook and YouTube. As a result, customers often seem better informed about the products and services they buy than companies are about their customers. This imbalance presents a big challenge to companies struggling to avoid commoditisation and it could grow into a competitive disadvantage as customers demand more personalized service.
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microsoft dynamic crm, productivity enhancement, customer service productivity, customer interaction service, customer relationship management, customer satisfaction, customer service, productivity
    
Microsoft Dynamics CRM

Maximizing Moments of Truth: Creating Meaningful Real-Time Customer Interactions

Published By: SAS     Published Date: Apr 25, 2017
Reacting to our customer’s “moments of truth” will require unique, personalized responses in real time that transcend traditional marketing and span channels and devices. This is more than marketing maturity: it’s the new marketing imperative.
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SAS

Blue Hill Research: The Connected Customer: The Why Behind the Internet of Things

Published By: SAS     Published Date: Jun 05, 2017
"The connected customer is an individual who is intimately connected to the data, outcomes, decisions and staff associated with any relationship to an organization.  To create personalized experiences, companies across all industries must pursue a more connected relationship with their customers through technology and processes focused on delivering relevant personalized experiences whenever possible. In this report, Blue Hill explores the key traits associated with supporting the connected customer through the internet of things, and provides guidance on why the internet of things will be essential across the general business landscape. "
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SAS

Operationalizing Analytics: What is the State of the Art in Health Care and Life Sciences

Published By: SAS     Published Date: Jun 27, 2019
The potential for analytics to transform health care – to make it more personalized, intelligent, cost-efficient and effective – is immense. The question is, how will you move your organization forward to exploit the power of analytics? In this paper, explore recommendations and best practices from experts at UnitedHealth Group, Eli Lilly and Company, and Mercy Virtual who are operationalizing SAS analytics across their enterprises and realizing impressive results.
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SAS

Discover the Leaders of Cross-Channel Campaign Management

Published By: IBM Unica     Published Date: Sep 08, 2011
Marketers are looking for cross-channel campaign management solutions that support highly personalized and relevant communications delivered across a variety of highly interactive channels and that enable optimization, channel integration, and institutional memory of the customer.
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ibm, unica, forrester wave, cross-channel, campaign management, cccm, siebel, communication strategy, integration, marketing
    
IBM Unica

The Greatest Love Story Ever Told: Your Brand and Your Customer

Published By: Janrain, Inc.     Published Date: Oct 16, 2013
Today’s consumer wants relevant and personalized experiences on the web, and many brands are delivering. Critical to success is fully knowing who is visiting your site beyond simple cookie-based insights. The path to a valuable exchange of information starts off just like real-life relationships and provides the foundation for authentic engagement along the way.
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branding, social graphing, social graph data, social context, social endorsement
    
Janrain, Inc.

Capitalizing on Cross-Channel Retail Opportunities

Published By: IBM     Published Date: Oct 23, 2012
With widespread use of mobile devices and social media, today's consumers are connected and empowered like never before. This white paper explores the challenges that face retail chief marketing officers (CMOs) and their divisions.
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ibm, analytics, personalized marketing, customer loyalty, consumer behavior, customer loyalty, business technology
    
IBM
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