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Using Business Rules to Increase Opportunities for Upsell, Cross-Sell and Customer Satisfaction

Published By: IBM ILOG.     Published Date: Jul 14, 2009
This white paper discusses one of the most effective ways to extend CRM functionality to competitively enhance your customers' experiences. By using business rules as a non-disruptive extension to your existing CRM system, you will facilitate highly personalized, flexible and consistent interactions in real time at the point of contact. Learn more today!
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ibm, crm, functionality, customer, efficiency, system, flexible, atm
    
IBM ILOG.

How 'Complete Commerce' Improves Customer Interactions

Published By: Oracle     Published Date: Apr 13, 2012
Today's customers are more information-enabled and mobile than ever before. They may begin the buying process in a retail store and complete it from the comfort of their home, expecting their journey to be personalized, relevant and consistent across all touch points.
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oracle, marketing, customer relations, customer satisfaction, e-commerce
    
Oracle

Closing Deals on the Spot With The Right Mobile Tools

Published By: Ethofy     Published Date: Mar 18, 2013
Examine the AIDA sales model using the right mobile tools and learn how to empower your sales teams to meet customer expectations and close more deals on the spot
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mobile, mobile sales tools, sales tools, social media, social marketing, social messaging, mobile devices, mobile sales enablement
    
Ethofy

Shazam's Killer "Revenue App": Combining User Behavior and Email Marketing

Published By: Silverpop     Published Date: Feb 04, 2013
Shazam, the world’s leading mobile discovery service, wanted to leverage email to build on its in-app experience, increase user retention and deliver personalized content that drives revenue.
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email marketing, engagement, crm, social, mobile, engegement, testing, optimization
    
Silverpop

Sharpen your Sales Axe: 10 Ways to Hone Your Prospecting Chops

Published By: ClearSlide, Inc     Published Date: Mar 09, 2015
Did you know that if you improve at something 1% each day, you will be twice as good at it in just 2 ½ months? Imagine getting 2x better results from your break-in emails or cold calls. In this guide, you'll learn 10 ways that you can improve your results with easy changes to what you’re doing each day. From testing your email anatomy to using personalized video to break-in to new accounts, you’ll learn actionable tips that you starting using TODAY.
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sales strategies, sales practices, best practices, sales engagement platforms, sales tools
    
ClearSlide, Inc

Know What Customers Want Before They Do

Published By: Oracle     Published Date: Apr 22, 2014
Today’s consumers and B2B companies only want interactions that are relevant, personalized, and based on a customer’s situation and preferences. Companies that fail to provide relevant offers will be left behind.
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customer service, marketing, relevant interaction, effective nbos, oracle
    
Oracle

Your business is at risk from a spear-phishing attack. See how it will take place – step by step.

Published By: Mimecast     Published Date: Jun 25, 2015
In this whitepaper, Countdown to Compromise: The Timeline of a Spear-Phishing Attack on Your Organization, see exactly what happens before, during and after an attack, all the mistakes that made you vulnerable, and how you can get ready for it.
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mimecast, social media, spear-phishing, data breach, personalized emails, network defenses, security, it management
    
Mimecast

Bridge the Commerce/Content Divide

Published By: Acquia     Published Date: Feb 26, 2015
The Issue: The Content and Commerce Divide Commerce and digital marketing teams tell a familiar story. The commerce team launches an online store on a commerce platform. Commerce and IT focus on the platform and evolve it as the online business grows—focusing on basics such as PCI compliance and product information and expand-ing to more complex integrations. Now they want to add content, such as reviews and engaging media, that will inform and guide shoppers. Meanwhile, the digital marketing team regards the online store as a missed branding and engagement opportunity and tries to jump in and contribute only to find that the system can’t meet their needs. So marketing goes outside to a digital agency, pays for a separate microsite, and takes their creative production needs elsewhere. And thus a classic divide is formed. Download the Forrester Report to learn the impact of integrated and personalized commerce experiences.
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commerce, content and commerce, personalization, increasing conversions, digital marketing, commerce platform
    
Acquia

Your business is at risk from a spear-phishing attack. See how it will take place – step by step.

Published By: Mimecast     Published Date: Aug 19, 2015
A spear-phishing attack could bring your company to its knees – today. For all you know, you may already be under attack. That could result in a data breach that lands your company in the glare of the news cameras – and in hot water with your customers, partners and investors.
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mimecast, social media, spear-phishing, data breach, personalized emails, network defenses, security, it management
    
Mimecast

How to create personalized ads that convert

Published By: Intercom     Published Date: Apr 05, 2018
One of the most effective channels for fueling your startup’s growth is online advertising. Yet advertising can also set a startup back. At best, spammy, impersonal ads will hurt your reputation. At worst, your audience tunes out your ads entirely.
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Intercom

CapSpecialty Achieves up to 200 Times Faster Reporting with Snowflake

Published By: SnowFlake     Published Date: Jul 08, 2016
CapSpecialty, through its subsidiaries, is a leading provider of specialty insurance for small to mid-sized businesses in the U.S., offering commercial property and casualty, professional liability, surety and fidelity products in all 50 states and the District of Columbia. By working with select partners through a limited distribution model, CapSpecialty’s creative, hardworking team provides personalized service and cultivates mutually successful partnerships to deliver positive results.
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snowflake, capspecialty, insurance, best practices, business intelligence, business management, productivity, project management
    
SnowFlake

MISSION POSSIBLE: YOUR GUIDE TO PERSONALIZED B2B MARKETING THAT GETS MIND-BLOWING RESULTS

Published By: Dun & Bradstreet     Published Date: Oct 24, 2016
Anyone who attempts personalized B2B marketing is pestered by a niggling problem. It requires us to get everything “right,” but what’s “right” is relative to the individual business buyer in question.
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digital marketing, b2b marketing, programmatic, customer data, marketing intelligence, customer interaction service, customer satisfaction, marketing automation
    
Dun & Bradstreet

Commerce, It’s always personal: How context-driven content fuels sales growth

Published By: Sitecore     Published Date: Nov 05, 2015
Ensure your content and commerce experiences are truly personalized—learn how to apply Context Marketing to get the commerce results you seek.
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sitecore nfusion, commerce, context-driven, content, sales, marketing, customer, knowledge management
    
Sitecore

Goodbye Mass Segmentation - Hello Personalized Engagement

Published By: IBM     Published Date: Sep 08, 2015
Please join us for an in-depth discussion of the latest data and analytics capabilities that banks are using today to uncover new customer insight - at the individual level - to improve offers and cross sell, optimize campaigns and deliver profitable revenue. The discussion will explore how leading banks are employing predictive analysis on customer data not often analyzed - like individual transactions, interactions, behavior and social media. See how banks can move beyond traditional segmentation and enable marketing to the "Segment of One."
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banking, finance, customer engagement, analytics, insights, segmentation, data management, business technology
    
IBM

Enabling New Levels of Customer Engagement with Predictive Analytics

Published By: IBM     Published Date: Sep 30, 2015
Deeper insights to create personalized, rewarding experiences for digital-savvy customers.
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IBM

Condis Secures Position as Top Cross-Channel Supermarket Market Leader with ATG

Published By: ATG, Inc.     Published Date: Apr 27, 2010
ATG-powered CondisLine.com offers a personalized online experience across channels, from a single commerce platform.
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atg, condis, multi channel management, mcm, online shopping, commerce ondemand, automated merchandising, e-commerce
    
ATG, Inc.

Harvard Business Review Analytic Services: Real-Time Analytics

Published By: SAS     Published Date: Jun 06, 2018
Today’s consumers expect immediate, personalized interactions. To meet these expectations, companies must differentiate their brands through timely, targeted and tailored customer experiences based on real-time data analytics. This report, sponsored by SAS, Intel and Accenture and conducted by Harvard Business Review Analytic Services, looks at how businesses are using advanced customer data analytics, along with real-time analytics and real-time marketing, to enhance their customers’ experiences. Learn why organizations that place a high value on real-time capabilities still struggle to achieve them, what companies can do to ensure success as they adopt and implement real-time analytics solutions, and what benefits successful companies are already seeing.
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SAS

Demo: Looking for Time & Attendance? Attend a live demo of the industry's most configurable system

Published By: Datamatics     Published Date: Mar 02, 2011
Are you looking for a time and attendance system which maximizes workforce productivity while minimizing compliance risk? Sign up today and receive a no-obligation personalized demo from Datamatics, leaders in labor management automation since 1966.
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datamatics, time, attendance, payroll costs, risk, compliance
    
Datamatics

Automated Lead Management Helps The Hager Group Drive Incremental Revenue

Published By: Neolane, Inc.     Published Date: Dec 30, 2008
The Hager Group is a $1.5-billion electronics manufacturer. With a distributed global workforce of more than 10,000 employees, Hager has 40 sales subsidiaries and 25 industrial sites worldwide.  Today, with a centralized marketing database and software, Hager can ensure data quality and deliver personalized, targeted communications according to customer and prospect profiles and behavior.  This program allows Hager to capture 1,000 new prospects each month, and achieve a 10 percent conversion rate - resulting in an incremental revenue increase of $42 million per year.
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neolane, the hager group, e-marketing program, centralized marketing database, central repository customer data, crm software, custom content, deliverability
    
Neolane, Inc.

Visualizing Success: Neolane Improves Effectiveness of DigitalGlobe's Event-Triggered Campaigns

Published By: Neolane, Inc.     Published Date: Jan 08, 2010
Learn how DigitalGlobe decreased time-to-market for delivery of personalized, event-triggered campaigns and improved email open rates by 10-15% while reducing bounce-back rates.
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neolane, digitalglobe, marketing automation software, lead management optimization, crm integration, satellite imagery, google earth, mapquest
    
Neolane, Inc.

Creating Exceptional Customer Experiences Seamlessly across Inbound and Outbound Channels

Published By: Neolane, Inc.     Published Date: Apr 01, 2010
This whitepaper is a call-to-action for all marketers to re-assess antiquated outbound marketing techniques. Marketers need to develop dialogues with customers and prospects to deliver relevant, timely, personalized information throughout the customer lifecycle and reinforce consistent messages across inbound and outbound channels.
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neolane, customer experiences, inbound, outbound, call centers, point-of-service, customer service, crm
    
Neolane, Inc.

The Distributed Marketing Frontier: Realizing the Dream of Truly "Glocal" Marketing

Published By: Neolane, Inc.     Published Date: May 27, 2010
Today's highly mobile and engaged economy rewards businesses that deliver relevant, timely, personalized customer interactions.
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neolane, distributed marketing, glocal, mobile, customer experience, crm
    
Neolane, Inc.

Mobile Apps for Events: Now it's Personal

Published By: CrowdCompass by Cvent     Published Date: Jul 29, 2014
Eighty-nine percent of consumers want mobile communications to be personalized. Download this eBook to find out why this matters for meetings and events, and how you can use mobile to create a more connected and engaging event experience.
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crowdcompass, cvent, mobile applications, mobile app, event mobile app, meeting app, smartphone app, mobile event app
    
CrowdCompass by Cvent

Improve banking with the IBM Smarter Process approach

Published By: IBM     Published Date: Mar 04, 2014
Customers’ expectations have never been so high. Yet, leaders at many banks and financial institutions still fail at providing a smooth, personalized, timely and relevant experience throughout channels. By leveraging the increasing amount of data about customers, bankers can create information to constantly improve their understanding of product usage, profitability, risk, buying behavior and financial needs. Access this white paper today to learn about expert solutions that can help you reinvent your business operations and create a customer-focused company. Read on now to explore more.
Tags : 
business operations, business process management, bpm, process automation, smarter process, banking, financial services, business process automation
    
IBM

Delivering Digital Experiences

Published By: Adobe     Published Date: Jan 12, 2015
To drive loyalty and revenue, brands need to deliver personalized, meaningful digital experiences. Many marketers are looking for an end-to-solution that delivers multi-channel experiences on any device and helps create personalized content for every customer. The ability to deliver digital experiences that differentiate your brand and deepen customer relationships is more crucial than ever to driving business success.
Tags : 
adobe, marketing, digital, multi, channel, personalization, experience, brands
    
Adobe
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