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Simi Valley Hospital: Now Collecting 1.5% of Net Revenue on the Front End

Published By: MedeAnalytics     Published Date: Mar 09, 2012
Through the implementation of integrated, comprehensive workflow technlogy,Simi Valley Hospital has been able to reach 135% of point-of-service cash collections goal. Read to learn more about Simi Valley Hospital's success in achieving front-end process improvements.
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healthcare, point of service, cash collections, pai, patient access, patient access intelligence
    
MedeAnalytics

Harvard Business Review - Beyond CRM: Rethinking Customer Service in a Connected, Digital Age

Published By: ServiceNow     Published Date: Feb 24, 2017
Customer service is at an inflection point, in both the business-to-consumer and business-to-business sectors. Costs continue to skyrocket as the volume of inquiries increases, even as customer service budgets remain flat. Customer expectations seem to increase by the hour. Make a mistake or fail to resolve an issue quickly, and businesses may quickly see a decline in customer satisfaction and revenue.
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ServiceNow

Oracle's Zero Data Loss Recovery Appliance: A Transaction DVR for the Enterprise

Published By: Oracle ZDLRA     Published Date: Jan 10, 2018
Business leaders expect two things from IT: keep mission-critical applications available and high performing 24x7 and, if something does happen, recover to be back in business quickly and without losing any critical data so there is no impact on revenue stream. Of course, there is a gap between this de facto expectation from nontechnical business leaders and what current technology is actually capable of delivering. For mission-critical workloads, which are most often hosted on databases, organizations may choose to implement high availability (HA) technologies within the database to avoid downtime and data loss.
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recovery point, recovery time, backup appliance, san/nas, service level agreement, oracle
    
Oracle ZDLRA

Four Steps to Successful Omnichannel Order Management Fulfillment. An Industry Leaders Guide

Published By: IBM UK&Ireland     Published Date: Nov 14, 2017
The key to order management success is to recognize that the product alone is no longer what is being sold, but the entire purchase experience from the point of view of the customer. Each retail task is a challenge that brings the customer and their needs to the center of the conversation. With the help of IBM Order Management and Watson Order Optimizer, your company can address the key challenges of optimizing inventory and minimizing cost-to-serve while delivering omni-channel services that satisfy your customers.
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success management, optimization, watson order optimizer, customer success, omni channel, ibm
    
IBM UK&Ireland

DNS For Hybrid Cloud Success

Published By: Dyn     Published Date: Nov 03, 2016
We all know that hybrid cloud adoption is exploding, with 80% of enterprises having at least some infrastructure in the cloud. This growth includes increased use of the internet to deliver applications, sites and services to employees, partners and customers. These companies need an internet performance management (IPM) strategy to ensure those services reach users effectively, starting with DNS. Join Trip Kucera and Dyn VP, Gary Sloper, as they discuss the impact of cloud and internet infrastructure across the cloud adoption lifecycle. Key focus points include: • Optimizing round trip times and latency, from time to first byte, to internet routing • Understanding and comparing cloud service providers • Protecting your service from route hijacks, DDoS attacks and mitigating vulnerabilities. Watch this short Video Webinar and learn how focusing on the DNS layer can help you plan, migrate and optimize your way to cloud success!
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dyn, dns, hybrid, hybrid cloud, ipm, networking, enterprise applications, business technology
    
Dyn

Community Action Non-Profit uses SharePoint for Grants Management, Timekeeping/HR Records

Published By: Longi Engineering     Published Date: Jan 23, 2018
Longi Engineering was engaged to assist a Community Action non-profit in implementing SharePoint to fulfill several organizational requirements they had as well as resolve multiple challenges they faced. Manual paper processes were hindering the organization from being able to efficiently focus on their goal of providing services and strengthening the community to improve the quality of life for residents in their County.
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software development, it consulting services, net software solutions, microsoft sharepoint
    
Longi Engineering

Five Principles for Integrating Software as a Service Applications

Published By: TIBCO Software     Published Date: Aug 13, 2018
The use of SaaS applications within an organization is the new normal. In fact, there's a good chance that just your marketing department alone is using over 10 SaaS products. According to Gartner, the 2015 worldwide market for SaaS software application sales was $33.4 billion, with projections to double to $67.2 billion by 2019. Integration needs are changing, with SaaS applications, as well as mobile traffic, social networks, IoT, suppliers, partners, and customer channels all new integration points that will need to be captured in your business processes. Read “Five Principles for Integrating Software as a Service Applications” to learn: Key principles for successful hybrid integrations New integration use cases to grow your business upward and outward The why and how of integration as both an enabler and a differentiator Benefits of the TIBCO integration platform and its various offerings
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TIBCO Software

UC Solution Checklist: 5 Must-Have Items

Published By: PGi     Published Date: May 03, 2019
As businesses give employees more power to work wherever and whenever they want, IT and business leaders are tasked with creating connected, collaborative work environments that are optimized for all devices. Rather than investing in point solutions that employees may or may not use, many organizations are investing in Unified Communications (UC) — more specifically, UC as a Service (UCaaS) or UC services delivered through the cloud.
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PGi

The Top 6 C-Level IT challenges

Published By: Rackspace     Published Date: May 15, 2019
The guide to how SQL Server 2008 end-of-service can drive IT modernization. End-of-service presents serious risks to your organisation if you don’t deal with it correctly—or worse—if you don’t deal with it at all, including the loss of access to critical security updates and Microsoft hotfixes. Also, if you don’t take action, your organisation will be exposed to potential disruption from hackers and malware. That means valuable customer data could be exposed to attack, risking monetary and reputational damage. And from a regulatory standpoint, there could be compliance issues with rules such as HIPAA, PCI, and GDPR. On the other hand, if you take well-considered action that aligns with your long-term strategy, end-of-service is also an opportunity for data estate modernisation. In this e-book, we’ll discuss how migration to Azure as part of your fix for SQL Server 2008 end-of-service solves for all these, and opens doors for the future of your data-driven business.
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Rackspace

Not Feeling the pain? Drive Faster! - Telecom TV

Published By: Red Hat APAC     Published Date: Jul 16, 2019
https://asset.madisonlogic.com/production/asset-approval/35341_78975_preview.html?v=1563344610178 Red Hat CTO for global service providers, Ian Hood, and TelecomTV talk about multi edge compute capacity and the fundamental need to have a common platform to deliver future services. ‘If you are not feeling some pain, you are not driving fast enough’, says Red Hat CTO, Global Service Provider, Ian Hood. The race to 5G is definitely on, and the use cases are clear. You can talk about multi edge compute capacity and other technical issues, but the fundamental thing is to have a common platform to deliver future services. We need to get to the point where IoT Everywhere, virtualized video and all the applications that come from new 5G services are delivered seamlessly. Even blockchain has a clear future within the telco environment where the world of eSIMs, secure roaming charges and identity management can alls be based on blockchain technology.
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Red Hat APAC

How automotive OEMs can use over-the-air (OTA) technology to reduce costs and increase revenue

Published By: HERE Technologies     Published Date: Dec 04, 2018
How does over-the-air technology (OTA) enable innovative solutions for carmakers? How do OTA software and firmware updates work? This whitepaper looks at the benefits of OTA updates to drivers and manufacturers. It also examines how design challenges are overcome, how updates are secured and how OTA technology could be deployed across a fleet of vehicles. As the world’s leading location platform in 2018 (Source: Ovum and Counterpoint Research annual indexes) HERE is supporting auto manufacturers to develop the navigation services for the future and guide drivers safely and efficiently to their destinations.
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ota, ota technology, location data
    
HERE Technologies

How automotive OEMs can use over-the-air (OTA) technology to reduce costs and increase revenue

Published By: HERE Technologies     Published Date: Dec 10, 2018
How does over-the-air technology (OTA) enable innovative solutions for carmakers? How do OTA software and firmware updates work? This whitepaper looks at the benefits of OTA updates to drivers and manufacturers. It also examines how design challenges are overcome, how updates are secured and how OTA technology could be deployed across a fleet of vehicles. As the world’s leading location platform in 2018 (Source: Ovum and Counterpoint Research annual indexes) HERE is supporting auto manufacturers to develop the navigation services for the future and guide drivers safely and efficiently to their destinations.
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ota, ota technology, location data
    
HERE Technologies

How automotive OEMs can use over-the-air (OTA) technology to reduce costs and increase revenue

Published By: HERE Technologies     Published Date: Feb 26, 2019
How does over-the-air technology (OTA) enable innovative solutions for carmakers? How do OTA software and firmware updates work? This whitepaper looks at the benefits of OTA updates to drivers and manufacturers. It also examines how design challenges are overcome, how updates are secured and how OTA technology could be deployed across a fleet of vehicles. As the world’s leading location platform in 2018 (Source: Ovum and Counterpoint Research annual indexes) HERE is supporting auto manufacturers to develop the navigation services for the future and guide drivers safely and efficiently to their destinations.
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over the air technologies, location data, auto, mapping
    
HERE Technologies

7 Ways Location Data Boosts 3PL Productivity

Published By: HERE Technologies     Published Date: Mar 28, 2019
Rich, real-time location intelligence enables third-party logistics (3PL) companies to deliver pinpoint accuracy and offer superior service, which ultimately means higher volumes, better timelines and more competitive budgets. This ebook looks at seven specific ways in which location data is being used by 3PL companies to enable more accurate fleet routing, precise tracking of vehicles and the ability to meet increasingly demanding customer expectations. As the world’s leading location platform in 2018 (Source: Ovum and Counterpoint Research annual indexes), HERE can help 3PL companies develop key competitive advantages.
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location data, mapping, here technologies
    
HERE Technologies

Counterpoint report: Location Platforms Analysis & Evaluation

Published By: HERE Technologies     Published Date: May 22, 2019
Operational readiness depends on rich location data. When managing logistics and tracking high-value assets, there is no room for error and our new data-driven world demands richer, smarter advanced mapping and navigation services. The 2018 Counterpoint Research Location Ecosystems Update compared 16 location platform vendors—including Google, TomTom and Mapbox—and it named HERE the “undisputed leader” in location based services. Counterpoint recognized HERE for its integrated analytical capability and commitment to open partnerships, allowing for custom operational requirements and a truly mobile location intelligence platform. See how HERE provides the industry leading tools and expertise to process that data—streamlining the logistics supply chain, boosting responsiveness, and guaranteeing mission success.
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mapping, defence, location data.
    
HERE Technologies

Financially Engage Your Patients to Facilitate Higher Collections and Improve Patient Satisfaction

Published By: RelayHealth     Published Date: Apr 01, 2013
Many hospitals are implementing patient engagement strategies to help improve care outcomes and engaging financially with patients can also yield significant benefits for patients and providers. Financial patient engagement includes educating and communicating with patients at every point in the revenue cycle – pre-service, point of service and post-service – to facilitate higher collections and help improve patient satisfaction. Because these points in the revenue cycle stretch across many departments such as patient access, financial services, call centers and third-party collection agencies, a single, integrated solution that connects all parties involved and provides comprehensive data is critical.
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healthcare, patient engagement, financial, collection, revenue, revenue cycle management, patient satisfaction
    
RelayHealth

The IoT Imperative in Public Services: Government and Healthcare

Published By: SAP     Published Date: Nov 22, 2017
To keep up with sweeping global economic and societal changes, public services organizations are undergoing significant technology-driven transformation. Aging populations, rapid urbanization, political instability, concerns about sustainability and resiliency, and changing worker and resident expectations are driving public services organizations to radically improve operations and service delivery. At the core of this transformation is the ability to collect and process vast amounts of data to help to improve outcomes and services. One way to generate this data is through the Internet of Things (IoT) — which IDC defines as a network of networks of uniquely identifiable endpoints or “things” that communicate without human interaction using IP connectivity. The IoT is a transformational technology that can reshape the public sector, enabling improved outcomes and new services such as remote patient monitoring, advanced traffic solutions and predictive policing.
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global, economic, societal, technology, driven, transformation, political
    
SAP

Part 1: Growth Imperatives Focus The Business On Point-Of-Service Workers

Published By: Lexmark     Published Date: May 28, 2014
A Forrester Consulting Thought Leadership Paper on expanded process boundaries and the search for human connection.
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point-of-service workers, growth imperatives, lexmark, mobile capture, emerging workforces, data management, enterprise software, contact management, business technology
    
Lexmark

Part 2: Growth Imperatives Focus The Business On Point-Of-Service Workers

Published By: Lexmark     Published Date: May 28, 2014
Part 2 of a Forrester Consulting Thought Leadership Paper on expanded process boundaries and the search for human connection.
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point-of-service workers, growth imperatives, lexmark, mobile capture, emerging workforces, data management, enterprise software, contact management, business technology
    
Lexmark

Who Knows Your Customers Better than You Do?

Published By: Lexmark     Published Date: May 28, 2014
A UBM Techweb white paper on how point-of-service employees are vital for nurturing existing customers and bringing in new ones.
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pos, lexmark, mps, point-of-service, customer relationship management, workforce management, web service management, business technology
    
Lexmark

Who Knows Your Customers Better than You Do?

Published By: Lexmark     Published Date: Jun 02, 2014
A UBM Techweb white paper on how point-of-service employees are vital for nurturing existing customers and bringing in new ones.
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pos, lexmark, mps, point-of-service, customer relationship management, workforce management, web service management
    
Lexmark

Part 2: Growth Imperatives Focus The Business On Point-Of-Service Workers

Published By: Lexmark     Published Date: Jun 02, 2014
Part 2 of a Forrester Consulting Thought Leadership Paper on expanded process boundaries and the search for human connection.
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point-of-service workers, growth imperatives, lexmark, mobile capture, emerging workforces, data management, enterprise software, contact management, document management
    
Lexmark

Part 1: Growth Imperatives Focus The Business On Point-Of-Service Workers

Published By: Lexmark     Published Date: Jun 02, 2014
A Forrester Consulting Thought Leadership Paper on expanded process boundaries and the search for human connection.
Tags : 
point-of-service workers, growth imperatives, lexmark, mobile capture, emerging workforces, data management, enterprise software, contact management, business technology
    
Lexmark

Integrated, zero-touch application delivery from planning to production

Published By: CA Technologies EMEA     Published Date: Aug 07, 2017
CA’s portfolio is designed to drive efficiency from planning through production. A core component of our continuous delivery portfolio is CA Release Automation, a market-leading application release automation solution that delivers full application deployment automation and release coordination across stages, environments and teams. The solution’s analytic capabilities enable DevOps teams to plan, manage, analyze and optimize the continuous delivery pipeline from a single control point. In addition, the portfolio includes CA Agile Central, CA Agile Requirements Designer, CA Service Virtualization and CA Test Data Manager. We continue to invest in and enhance the portfolio, most recently via the acquisition of BlazeMeter, an innovative, SaaS-based performance and load-testing solution.
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digital experience, mobile applications, business success, innovations, market, risk and cost, software development, ca technologies, continuous testing, testing effort, service virtualisation, delivery ecosystem, sdlc, mttr
    
CA Technologies EMEA

4 Models to Enable a Frictionless Customer Experience with Integrated Point-of-Service Solutions

Published By: Oracle     Published Date: Sep 05, 2019
In this guidebook, learn how modern retailers are using integrated hardware and software POS solutions to expand the range of their customer interactions. One thing is certain, hardware and software must work together to readily accommodate new consumer demands.
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Oracle
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