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Forrester Total Economic Impact Report for Customer Service

Published By: Zendesk     Published Date: Aug 31, 2017
In this study, Forrester lays out the benefits and costs of Zendesk’s family of customer service products, with the analysis pointing to benefits of more than $3.8 million.
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customer support software, customer service tool, customer relationship, multichannel support tool, customer support vendor evaluation, knowledge base management, help desk software, help desk portal, help center, ticketing system, support ticketing, customer support agent
    
Zendesk

Understanding the Powerful Voice of the Consumer

Published By: Uberall     Published Date: Oct 08, 2018
One of the great advantages of the digital age is the vast amount of information and opinions that consumers are exposed to when making a buying decision. This gives enormous exposure to businesses, whether in a positive or negative way. With this significant increase in information, unbiased and authentic customer reviews become increasingly important to both consumers and businesses. There is a wide choice of rating portals and review platforms, that specialize in all types of industries and services.
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consumer, digital, information, portals, services, local marketing, consumer sentiment, reputation management
    
Uberall

7 Ways To Win More Mobile Shoppers

Published By: Uberall     Published Date: Oct 08, 2018
Did you know that for 88% of shoppers, the first step to a local purchase is often an online search? If you want customers to find you, you must have a consistent, rich and engaging online brand that is equally optimized for both desktop and mobile SEO, and that contains long tail keywords for voice search assistants like Siri, Alexa, Cortana, and Google Voice. Be sure to claim and regularly maintain your listings for every widely used portal and social site, and create a separate locator page for every single location—so that you show up at the top of all local searches.
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mobile, shoppers, customers, seo, uberall, local marketing, location marketing, near me searches
    
Uberall

SteelCentral Portal ChalkTalk Video

Published By: Riverbed     Published Date: Apr 24, 2015
Short video describing common issues of application performance management and how steelcentral Portal can resolve them.
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api, applications, monitoring, application management, communications, network management, network performance, network performance management, application performance management
    
Riverbed

Four Ways to Satisfy the Modern User – Without Losing Your Sanity

Published By: Cherwell Software     Published Date: Sep 22, 2015
The next generation user expects more do-it-yourself IT offerings. Whether it’s self-service portals with interfaces to rival Amazon or personal mobile devices with 24/7 business access, users are requesting more self-service functions and capability. To the modern user of technology “consumer-grade” has become a standard, and it’s ITs’ job to not only appease but genuinely satisfy contemporary users. This research highlights four ways to satisfy the modern user who brings their own knowledge, devices, applications and technical expectations to the workplace.
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business enablement, cloud applications, cloud computing, cloud infrastructure, cloud strategy, customer relationship management, customer satisfaction, business intelligence
    
Cherwell Software

Application Ready Network Guide Microsoft Office Sharepoint Server 2007

Published By: F5 Networks Inc     Published Date: Jan 22, 2009
Hundreds of organizations around the world use Microsoft® SharePoint® with  over 80 million implementations, allowing them to develop intelligent portals that seamlessly connect users, teams, and knowledge. With the release of Microsoft Offi ce SharePoint Server 2007, F5 has specifi cally developed and tested a comprehensive Application Ready infrastructure that enhances the security, availability and performance of SharePoint deployments, whether it’s over the LAN or across a global WAN.
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application ready network guide, microsoft office sharepoint 2007, sharepoint deployments. wan, tcp, roi, sharepoint, portal, microsoft, big-ip, application, networking, it management, tcp/ip protocol, wide area networks, return on investment
    
F5 Networks Inc

Application Ready Network Guide SAP

Published By: F5 Networks Inc     Published Date: Jan 22, 2009
SAP®, the world’s largest business software company, provides a comprehensive range of enterprise software applications and business solutions to empower every aspect of business. Organizations deploying SAP have invested a significant amount of time and money in these powerful applications. By taking advantage of F5’s Application Ready infrastructure for SAP, tested and validated at SAP, organizations can achieve a secure, fast and available network infrastructure that reduces the total cost of operation and increases ROI. And F5’s FirePass SSL VPN, BIG-IP Local Traffi c Manager and WANJet appliance have been certified by SAP for integration with SAP ERP 6.0 based on NetWeaver 7.0.
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application ready network guide, sap, enterprise software applications, network infrastructure, sap, netweaver, soa, application, portal, big-ip, enterprise applications, data management, infrastructure, application integration, service oriented architecture
    
F5 Networks Inc

Forrester Study/Paper Commissioned by BMC, Industrializing IT Workload Automation

    
BMC

BMC recorded webinar featuring Forrester on workload automation survey results

    
BMC

Einstein Noah Restaurant Group Case Study

Published By: Riverbed     Published Date: Oct 16, 2012
Einstein Noah Restaurant Group wanted to find ways for its locations to effectively use its new SharePoint portal and WAN for general communications. Learn how Riverbed WAN optimization decreased their download time from 20 minutes to 16 seconds.
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wan optimization, riverbed, sharepoint, data management, communications, data transfer, networking, business technology
    
Riverbed

Launching a Patient Portal: Best Practices and Lessons Learned at Main Line Health

Published By: Siemens     Published Date: Jun 06, 2014
In implementing its patient portal, Main Line Health’s goal was to create a one-stop portal for the entire health system. With four acute-care hospitals, several outpatient facilities, a physical medicine and rehab hospital and a drug and alcohol treatment center, Main Line Health needed a solution that could quickly relay information from multiple points of care to thousands of patients.
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siemens, hie, clinical workflows, care coordination, reduce costs, streamline communication, healthcare, patient portal
    
Siemens

Comprehensive EMC VSPEX Management with Cisco UCS Director

Published By: Cisco     Published Date: May 15, 2015
Cisco UCS Director is a vital, certified solution for EMC VSPEX that supports V125 and V250 models. It delivers unified orchestration, provisioning, and management across virtualization, computing, network, and storage from a single-view portal. When EMC VSPEX and Cisco UCS Director are combined, IT can shift focus from managing infrastructure to delivering new service innovation.
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data center, software, management, networking, roi. cisco, network management, network performance management, best practices, return on investment, collaboration, project management, green computing, cloud computing, data center design and management
    
Cisco

Video - The State of Healthcare Cybersecurity, Strong Authentication, and Digital Identity

Published By: VASCO Data Security International, Inc.     Published Date: Oct 06, 2016
This presentation details top trends in patient portal security along with the first steps and top considerations for piloting digital identity management programs within a healthcare organization.
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vasco, identitiy management, portal security, patient security, password protection, cybersecurity, network security, authentication, identity management, password management, wireless security, data protection, records management, data loss prevention
    
VASCO Data Security International, Inc.

The Expert Guide to VMware Disaster Recovery and Data Protection

Published By: Veeam '18     Published Date: Mar 13, 2018
Another must have feature of any modern Availability solution is self-service restore. Self-service restore is essentially a delegation, or granting the task of restoring files within the guest OS to users that have administrative rights. In many organizations, there are users who are responsible for the applications running within the VMs. These application owners are the primary administrators for the files and folders within the VM — so why would they have to go to a backup administrator to simply restore a file? Self-service restore allows these applications owners to log into a portal, search through the content of the backups for their VMs only and perform any necessary restores of those files back to their original or new locations.
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vmware, data, protection, recovery, files, technology, solutions
    
Veeam '18

Univision and Tribilis Enhance User Experience With Optimized Mobile Portal

Published By: Trilibis Mobile     Published Date: Oct 02, 2012
Univision achieves cross-platform content parity and a stellar mobile user experience by utilizing over 100 integration points to deliver its content across 90+ unique mobile sites, making it the most comprehensive Hispanic mobile portal.
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mobile web, mobile strategy, tribilis, tribilis mobile, hybrid apps, mobile first, smartpath, html5, mobile design, mobile development, mobile websites, msite, adaptive design, responsive design, proxy site, tablets, best practices, javascript, mobile apps, apps
    
Trilibis Mobile

Quest Workspace Help Desk

Published By: Dell Software     Published Date: Jul 24, 2012
Quest Workspacetm Help Desk is a robust help desk solution for small to medium-sized businesses with complex network environments. It provides a powerful combination of management features integrated with a best-of-breed IT help desk platform. Use the help desk software to manage the ticket system workflows, dashboards, reporting and end-user self-service portals. Use the embedded management features within the help desk platform to proactively manage network events, desktops, servers and applications as well as resolve issues faster and more effectively.
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help desk, active directory, resolve issues, reports, windows, iphone, priorituze requests, auto escalation, organizational data, customize reports, cuztomize dashboards, data fields, scriptlogic, quest software, itil, service levels, proactive event management, data management, infrastructure, internetworking hardware
    
Dell Software

Why Your School Needs A Refresher Course In Data Security

Published By: Canon Solutions America     Published Date: Jul 15, 2019
Student portals, mobile printing, Chromebooks…Technology has changed the way students learn and interact with your school. But it’s also made you more vulnerable to cyberthreats. This brief will bring you up to date on the new rules of data security.
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Canon Solutions America

An Evaluation of Buy Versus Build for Portal Solutions by IDC

Published By: IBM     Published Date: Jun 17, 2008
Portals are becoming integral enablers of business and IT innovation for many organizations. From first-generation content aggregation portals to more sophisticated enterprise process portals, organizations have used portal solutions to improve productivity, streamline business processes, enable new Web-based product and service delivery models, and provide IT with a powerful platform for new and composite application development.
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ibm, corporate portal, portal, portals, idc, business process automation, tco, productivity, ep campaign, total cost of ownership, corporate portals
    
IBM

IBM: Build Versus Buy for Portal Solutions

Published By: IBM     Published Date: Mar 04, 2009
This IDC white paper presents the results of an IDC study, sponsored by IBM, that quantifies and compares the total cost of ownership (TCO) of in-house portal development with that of portals developed with IBM WebSphere Portal. Data for the study was collected through 10 in-depth customer interviews with IBM customers that had experience with in-house portal development as well as portal development with WebSphere Portal.
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ibm, idc, ibm websphere portal, total cost of ownership, tco, in-house portals, portal solutions, dashboards, enterprise applications, enterprise software, product lifecycle management
    
IBM

IBM Webinar - Maximize Your Web Presence, Minimize Your Costs

Published By: IBM     Published Date: Jun 16, 2009
Tough times require tough actions. Business as usual is not enough. In today's economic environment, you are asked to do more with less -- at lower risk. During this Webinar, you will hear from two IBM WebSphere Portal customers about how their portal solutions have helped them reduce costs, improve productivity, and grow revenue. Come prepared with questions and leave with new ideas and answers!
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ibm, webinar, ibm websphere, public utility, utilities, revenue, application, reduce costs, portal solutions, mmdg, swg
    
IBM

Enterprise Web 2.0 application support from IBM (300)

Published By: IBM     Published Date: Jun 24, 2009
This white paper outlines the advantages of WebSphere Portal for System z software and provides essential information to those considering adding Web-facing workloads on their mainframe hardware. Also, with these WebSphere Portal for System z options, IBM illustrates its ongoing commitment to mainframe computing and underscores the business value that remains inherent in the System z platform. Learn more today!
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enterprise, web 2.0, ibm, system z, platform, mission critical applications, web facing, workloads, z/os, ibm racf, workload manager, soa, service oriented architecture, hfs, hierarchical file system, ibm db2, cics, zap, application assist processor, linux
    
IBM

IBM WebSphere Portal for z/OS taps into System z, Web 2.0: Executive update

Published By: IBM     Published Date: Jun 24, 2009
WebSphere Portal remains IBM's strategic front end for SOA. It enables our clients to closely align their business objectives on standards-based platforms with role-based delivery of composite applications across and beyond their enterprise. At the end of June we delivered a new version of WebSphere Portal Version 6.1. This release significantly improves performance by tapping into the 64-bit capabilities of the IBM System z platform. Click here to learn more!
Tags : 
websphere, portal, version 6.1, web 2.0, web interfaces, intuitive applications, enhanced web 2.0, ibm, business applications, leveraging, ibm, system z, platform, mission critical applications, web facing, workloads, z/os, ibm racf, workload manager, soa
    
IBM
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