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Your guide to: Tackling the Top 3 IT Service Management Challenges eBook

Published By: ServiceNow     Published Date: Oct 02, 2015
ServiceNow ExpressSM brings together all the great features you need to address these common IT Service Management challenges and more. • Revolutionize request management with a self-service portal and automated routing • Track assets centrally though an integrated CMDB across all IT processes • Make reporting timely and informative with one-click reporting, dashboards and gauges
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ServiceNow

Relinquish the Tedium of your PC deployments, Not the Control

Published By: Dell     Published Date: Nov 13, 2017
In-house PC deployments can be expensive and time consuming and often times result in manual errors, short and long term support challenges, as well as delays in production system deployments. But new deployments don’t have to be hard. In this webinar, you will: 1. Learn about our newest client PC deployment offer ProDeploy Client Suite 2. Understand how we put our customers in control with the self-service portal TechDirect 3. Find out how ProDeploy Plus can help companies save up to 35%* on deployment time *Based on May 2016 Principled Technologies Report commissioned by Dell. Testing results extrapolated from a 10-system deployment to project time savings for larger deployment compared to in-house manual deployment. Actual results will vary.
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Dell

Relinquish the Tedium of your PC deployments, Not the Control

Published By: Dell-EUC (Dell/Intel Logo) Webinar     Published Date: Nov 13, 2017
In-house PC deployments can be expensive and time consuming and often times result in manual errors, short and long term support challenges, as well as delays in production system deployments. But new deployments don’t have to be hard. In this webinar, you will: 1. Learn about our newest client PC deployment offer ProDeploy Client Suite 2. Understand how we put our customers in control with the self-service portal TechDirect 3. Find out how ProDeploy Plus can help companies save up to 35%* on deployment time *Based on May 2016 Principled Technologies Report commissioned by Dell. Testing results extrapolated from a 10-system deployment to project time savings for larger deployment compared to in-house manual deployment. Actual results will vary. Intel Inside®. Powerful Productivity Outside. Intel logo are trademarks of Intel Corporation or its subsidiaries in the U.S. and/or other countries.
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Dell-EUC (Dell/Intel Logo) Webinar

7 Strategies for Increasing Sales, Engaging Buyers and Simplifying the Process

Published By: Oracle Commerce Cloud     Published Date: Sep 06, 2017
An online transformation is changing how the world’s most successful B2B companies engage buyers, acquire customers and drive ongoing revenue. To survive this transformation, today’s B2B e-commerce sites must do more than simply exist as a portal for selling products; they must be compelling, relevant and simplify the buying process. This eBook examines the factors and impact of this migration, and describes seven best practices for adapting and succeeding in this new era.
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Oracle Commerce Cloud

6 Sugerencias para crear un Centro de Ayuda eficaz

Published By: Zendesk     Published Date: Dec 10, 2018
Sus clientes tienen más conocimientos técnicos que nunca y han descubierto que prefieren resolver los problemas y dudas por sí mismos. Estudios realizados por ICMI durante años han confirmado que los clientes prefieren resolver los problemas por sus propios medios y en sus canales preferidos . Además, solo buscan una interacción directa cuando han agotado infructuosamente las opciones de autoservicio. Esta opinión está respaldada por los datos de American Express, según los cuales un 48 % de los clientes prefiere hablar con un representante de servicio de atención al cliente cuando tiene que resolver problemas complicados, pero solamente un 16 % escoge el mismo método de contacto para los asuntos más simples . Este documento tiene un objetivo sencillo: queremos ayudarle a generar un portal unificado que incluya su base de conocimientos, su comunidad y sus clientes. Todo esto se puede hacer con un Centro de Ayuda como Zendesk Guide.
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Zendesk

6 dicas para criar uma Central de Ajuda próspera

Published By: Zendesk     Published Date: Dec 10, 2018
Seus clientes eles entendem mais de tecnologia do que nunca e preferem a abordagem "faça você mesmo" para resolver seus problemas e responder às suas próprias dúvidas. Anos de pesquisas feitas pelo ICMI confirmaram que os clientes preferem resolver seus problemas por conta própria e usando seus canais favoritos. Além disso, os clientes só procuram interações diretas quando esgotam todas as opções de autoatendimento. Essa informação se baseia em dados da American Express, que descobriu que 48% dos consumidores preferem falar com um representante do atendimento ao cliente para lidar com problemas complexos, mas apenas 16% preferem esse mesmo contato para resolver problemas simples. O objetivo desse documento é simples: queremos ajudá-lo a criar uma base de conhecimento, uma comunidade e um portal do cliente completos. E você pode fazer tudo isso usando a Central de Ajuda do Zendesk Guide.
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Zendesk

6 dicas para criar uma Central de Ajuda próspera

Published By: Zendesk     Published Date: Jan 04, 2019
Seus clientes eles entendem mais de tecnologia do que nunca e preferem a abordagem "faça você mesmo" para resolver seus problemas e responder às suas próprias dúvidas. Anos de pesquisas feitas pelo ICMI confirmaram que os clientes preferem resolver seus problemas por conta própria e usando seus canais favoritos. Além disso, os clientes só procuram interações diretas quando esgotam todas as opções de autoatendimento. Essa informação se baseia em dados da American Express, que descobriu que 48% dos consumidores preferem falar com um representante do atendimento ao cliente para lidar com problemas complexos, mas apenas 16% preferem esse mesmo contato para resolver problemas simples. O objetivo desse documento é simples: queremos ajudá-lo a criar uma base de conhecimento, uma comunidade e um portal do cliente completos. E você pode fazer tudo isso usando a Central de Ajuda do Zendesk Guide.
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Zendesk

Try Red Hat Enterprise Linux operating system

Published By: Red Hat     Published Date: Feb 25, 2019
Evaluate Red Hat Enterprise Linux for your application deployments, datacenter infrastructure or virtual and cloud environments. Red Hat Enterprise Linux provides a reliable and secure operating system that you can trust to run your most mission critical workloads. This evaluation: Provides a single subscription for a variant of Red Hat Enterprise Linux Offers access to Red Hat's award winning Customer Portal, including knowledge, videos, and documentation Is not intended for production use
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Red Hat

A Smarter Approach To Enable Endpoints, End Users And Everything In Between

Published By: IBM APAC     Published Date: Aug 22, 2017
Today’s enterprises support an assortment of end-user devices, including laptops and desktops (both PCs and Macs), tablets and hybrid devices, and, of course, smartphones. Not only do employees use a variety of form factors, but they run a variety of platforms on those devices, including: • Apple iOS and Apple macOS • Google Android • Microsoft Windows
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user based context, id management, integration, azure ad, application catalogs, portal, end user store, saas, mdm, client management
    
IBM APAC

CIO Reveals Secrets Regarding his HIE

Published By: Siemens     Published Date: Jun 20, 2013
The management team at the Inspira Health Network reveals secrets to their successful HIE implementation in this Q&A-style whitepaper.
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hie, physician affinity, mobilemd, care management, health information exchange, patient portal, clinical portal, care coordination
    
Siemens

Rapidly Implementing a Community HIE: A Success Story

Published By: Siemens     Published Date: Jun 20, 2013
The Charlotte Hungerford Hospital’s pioneering success shows that HIEs can deliver tremendous value by facilitating more coordinated care with community hospitals, small physician practices, and often-overlooked members of the healthcare community.
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hie, physician affinity, mobilemd, care management, health information exchange, patient portal, clinical portal, care coordination
    
Siemens

Expérience Client Connecté : Témoignages

Published By: Mitel     Published Date: Nov 08, 2018
Le consommateur d'aujourd'hui est en constante évolution. Toujours plus mobile, imprévisible et exigeant, ce nouveau consommateur a le monde à portée de main. De plus, devenu mobile, il crée et contrôle le contenu d'Internet. Avec le poids que donnent les plateformes sociales à tout consommateur, les premières impressions n'ont jamais été aussi importantes. La commodité et la flexibilité sont essentielles, au point que la meilleure expérience client est souvent celle qui comporte le moinsde contact avec le client.
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wireless communication, audio conferencing, communications systems, video conferencing, cloud-based unified communications, enterprise voice, unified messaging, collaboration portal, business communications
    
Mitel

Garantir l’intégration Parfaite des Communications et de la Collaboration

Published By: Mitel     Published Date: Nov 08, 2018
Travailler dans le secteur des technologies de l’information n’a jamais été aussi excitant, vu la façon dont la technologie améliore nos modes de travail et de communication au quotidien. Qu’il s’agisse des terminaux mobiles, des analyses en temps réel ou du cloud, les technologies actuelles s’adaptent parfaitement aux objectifs de l’entreprise et lui permettent d’augmenter sa productivité, de réduire ses coûts et d’améliorer le service à sa clientèle. L’ère du numérique redéfinit nos rôles en tant que dirigeants d’entreprise. De nos jours, il est indispensable de développer une plate-forme robuste proposant des solutions de communication et de collaboration simples et fluides.
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wireless communication, audio conferencing, communications systems, video conferencing, cloud-based unified communications, enterprise voice, unified messaging, collaboration portal, business communications
    
Mitel

Donner la Parole aux Machines

Published By: Mitel     Published Date: Nov 08, 2018
Pour offrir une expérience client plus personnalisée, les entreprises pourront compter sur l’allié insoupçonné que sont les machines. Des plus petits capteurs aux centres de contact utilisant l’intelligence artificielle, les technologies basées sur les machines peuvent aider les entreprises à mieux comprendre, servir et contacter leurs clients. Une récente enquête menée dans six pays et auprès de 2 500 décideurs informatiques révèle que les entreprises considèrent quasi universellement que les technologies basées sur les machines apportent une valeur ajoutée substantielle dans le cadre d’une expérience client plus personnalisée.
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wireless communication, audio conferencing, communications systems, video conferencing, cloud-based unified communications, enterprise voice, unified messaging, collaboration portal, business communications
    
Mitel

De l’utilisation d’un Cloud Privé pour les Communications Professionnelles

Published By: Mitel     Published Date: Nov 08, 2018
Vous envisagez d’adopter un cloud privé pour vos communications professionnelles? Sachez que vous n’êtes pas un cas isolé! En réalité, de plus en plus d’entreprises se tournent vers les communications dans le cloud (ou « communications hébergées »), comme en témoigne la croissance extraordinaire de ce marché, d’environ 25 % chaque année. Pourquoi choisir un cloud privé pour vos communications? Que faut-il savoir à ce sujet? Et comment fautil procéder? Avant de vous lancer, vous devez être capable de répondre à ces questions essentielles. C’est pourquoi nous avons conçu ce guide pratique, qui vous présentera les bases des communications dans un cloud privé, ainsi que tout ce que vous devez savoir avant de commencer.
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wireless communication, audio conferencing, communications systems, video conferencing, cloud-based unified communications, enterprise voice, unified messaging, collaboration portal, business communications
    
Mitel

IBM WebSphere to JBoss EAP Migration Guide

Published By: JBoss Developer     Published Date: Feb 05, 2016
IT organizations are constantly faced with the challenge to produce high-quality solutions with a lower total cost of ownership (TCO). With the growing recognition that open source software provides quality, stable solutions, migrations of existing enterprise applications to products such as JBoss® Enterprise Application Platform have become increasingly popular. JBoss Enterprise Application Platform provides a holistic solution that includes tools for such business challenges as business process management, enterprise application integration, and serviceoriented architectures (SOA), enterprise portals, and data services solutions.
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ibm, websphere, jboss, eap, migration, jboss, red hat, enterprise application platform, it management, application integration, application performance management, business activity monitoring, business analytics, business integration, business management, business process management
    
JBoss Developer

Oracle WLS to JBoss EAP Migration Guide

Published By: JBoss Developer     Published Date: Feb 05, 2016
IT organizations are constantly faced with the challenge to produce high-quality solutions with a lower total cost of ownership (TCO). With the growing recognition that open source software provides quality, stable solutions, migrations of existing enterprise applications to products such as JBoss® Enterprise Application Platform have become increasingly popular. JBoss Enterprise Application Platform provides a holistic solution that includes tools for such business challenges as business process management, enterprise application integration, and service-oriented architectures (SOA), enterprise portals, and data services solutions.
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oracle, jboss, redhat, migration, eap, wls, applications, enterprise applications, data management, infrastructure, open source, content management system, project management
    
JBoss Developer

Cisco Improves Software And Product Development With OpenShift Enterprise By Red Hat

Published By: Red Hat     Published Date: Jun 23, 2016
Cisco is a leading provider of networking solutions that transform how people connect, communicate, and collaborate. A US $47 billion global company, Cisco develops intelligent networks and technology architectures for customers in industries ranging from government and military to healthcare and transportation. To help keep pace with rapidly changing customer demand, Cisco built its internal Lightweight Application Environment on OpenShift Enterprise by Red Hat. With this solution, Cisco IT delivers application middleware quickly and easily to internal developers through a self-service portal. Cisco has decreased time to market for new applications, streamlined the infrastructure using containers, increased operational efficiencies, and improved the developer experience.
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cisco, best practices, networking, software development, productivity, business analytics, database development, web development
    
Red Hat

Digital Evolution: Oi case study

Published By: Pegasystems     Published Date: May 02, 2016
The successful launch of an online portal has given telecommunications company Oi the confidence to pursue an ambitious digital transformation initiative
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pegasystems, digital transformation, digitisation, customer service, customer engagement, online portal, mobile computing, smart phones, customer interaction service, collaborative commerce, corporate portals, customer experience management, service management
    
Pegasystems

Beyond the EHR: Cultivating Patient Engagement and Loyalty through CRM

Published By: Evariant     Published Date: Nov 08, 2018
Many healthcare executives initially looked to their HER/EMR systems and patient portals to engage patients. But these technologies are not the complete solution. This eBook explores what your enterprise tech stack needs to look like to properly find, guide and keep patients for life through meaningful engagement.
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patient engagement, patient loyalty, patient retention, healthcare crm, electronic medical records
    
Evariant
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